Spencer Grove Care Home

Springwood Gardens, Belper DE56 1RT
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10 98 Reviews
  • Spencer Grove Care Home, Belper
Spencer Grove has recently been rated ‘Outstanding’ by CQC – February 2020. The home provides unique facilities with the very best in comfort and care in a stimulating environment. Spencer Grove provides nursing and residential care and offers both long-term and short-term (respite) care.

All bedrooms offer en-suite facilities (some including wet room shower) and can be furnished to suit the needs of the residents. Spencer Grove also has residential 'Care Suites' - offering all the benefits of residential care but contained within a beautifully appointed apartment, most with stunning, elevated views of the surrounding landscape.

For those with a love of the great outdoors the beautiful south-facing rooftop gardens provide stunning views across the Derbyshire countryside and offer a wonderful place to relax.

But the heart of Spencer Grove is its people. Staff receive extensive training so that they can deliver the best service to residents. Many have NVQ Level 2 diplomas in health and social care and also receive specialist training in end-of-life and dementia care.

Their activity co-ordinators work alongside residents to design a varied programme of activities including armchair exercise classes, painting and crafts and pampering days. Spencer Grove Care Home has an onsite hair salon and twice-weekly visits from a local hairdresser. The home also has a chiropodist who visits every eight weeks.

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Care Provided by Spencer Grove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Samantha Annable (Registered Home Manager)
  • Admission Criteria
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (66)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2016
    • Number of floors: 4

Funding & Fees Guide for Spencer Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is open and no appointments are required. However, if you wish to speak to the Home Manager who arranges all admissions, she is available Monday - Friday 9am -5pm. The home also has a Deputy Manager and a Clinical Lead who are available to assist with queries.


  • Parking

  • Restricted onsite parking available.


Spencer Grove Care Home Reviews (98)

Total of 98, showing 61-80
10

Spencer Grove Care Home has a Review Score of 10 (9.954) out of 10, based on 55 reviews in the last 2 years. Over all time Spencer Grove Care Home has 98 reviews.

Overall Experience

  • 91
  • 7
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Date Published

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Review from Marie S (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place with amazing, friendly staff. My dad moved to Spencer Grove for end-of-life care in February 2022, and he spent eight weeks there before passing away. We were all made to feel welcome and part of the Spencer Grove family from day one. Nothing was ever too much trouble. My dad was welcomed
into their care and treated like family by the staff. All staff also looked after and supported us as a family, especially my mum, for which we are truly grateful. The staff gave us friendship, comfort, support and love in our family's hours of need. The staff treated my dad with the utmost respect and dignity. We can't thank every member of staff enough; they are all truly amazing. I highly recommend Spencer Grove.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you so much, Marie, for your kind and thoughtful words. It was a pleasure for our team to care for dad, and we all thought very fondly of him. I am so pleased you all (including dad) felt so welcomed and comfortable.


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Review from Beryl R (Respite Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been very helpful and friendly. Nothing was too much trouble for them to help you. The place is also kept nice and clean. We would come again if the need arose. Very pleasant experience. Thanks to all.

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Review from Elaine T (Daughter of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a difficult start for my mum at Spencer Grove, due to Covid and the difficulties this caused for residents and staff, I can only be thankful for the amazing, committed, caring staff that saw my mum through that distressing time. Always cheerful and helpful whenever I called, helped me enormously
in coming to terms with the fact that my mum needed the care that I could no longer provide. She is now settling in well and receiving the love and attention that she needs and deserves. It is a difficult decision to make when handing over the life of a loved one, but I couldn't be happier with the love, care and personal attention that my mum gets from every single member of staff. Mum is partially sighted, but the staff found her a lovely, lightroom, very clean and warm. Always a warm welcome when we visit, and nice to see all the activities that are now developing again after a terrible time for staff and residents. Spencer Grove has become part of our family. You all deserve a medal!

Reply from Donna Annable, Home Manager at Spencer Grove Care Home

Thank you for your kind words. It is an honour to care for your mum, and we love having you in the Spencer familY. Thank you for always supporting us and the love you give us.


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Review from J S (Daughter of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Spencer Grove since the beginning of December 2021, she took a while to settle in, but with lots of patience and care from the dedicated staff on the residential ward where she is suffering from dementia, she slowly got used to the situation. Unfortunately, since my mother has
been in there, we have been restricted by Covid rules, which have been very difficult for us, and also I imagine the staff, but they’ve done everything they can to reassure myself and my family about Mum and keep us updated with videos on their Facebook page. They always have time to speak to me about Mum and give me reassurance at this very difficult time.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you so much for your kind words, Mum is a bright, caring lady and it is a pleasure to care for her.


Regards,
Spencer Grove


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Review from Helen L (Daughter of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been at Spencer Grove for nearly 2-year. All this happened in the horrendous Covid virus outbreak. Mum has vascular dementia, and this has obviously had a massive impact on her mental health with the visiting restrictions. The care staff have been very sympathetic and caring to Mum, and
though it's been such a difficult time for Spencer Grove, the management has given us time to talk about our worries and have tried their best to assure us that Mum is being cared for, which ultimately is paramount. Some of the care staff who look after Mum have become special people to us and could not praise them enough; they allow us to feel comfortable that Mum is being looked after in a dignified and caring manner. The management has gone out of their way to help to elevate our feelings of guilt, and we can sleep a little easier now. We honestly wouldn’t want Mum anywhere else than at Spencer Grove.

Reply from Donna Annable, Home Manager at Spencer Grove Care Home

Thank you for your kind words. You are very much part of the Spencer Grove family and we appreciate all your kind words and support.


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Review from S S (Son of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Spencer Grove since October 2019. Initial impressions were good, the home offering (along with the usual expected facilities) a large/comfortable dayroom and garden terrace. Furthermore, the atmosphere was very relaxed and welcoming, Dad immediately felt at home and settled in
quickly. With us both having got to know the staff more over the past couple of years, we have been so appreciative of their caring approach, hard work and dedication, particularly through these difficult times of the pandemic. Nothing is too much trouble with a visiting room established and Skype or similar calls available when visiting isn’t possible. The leadership from the head of the residential care floor is excellent; she is an extremely hardworking and dedicated professional, and her team reflects this. They always have a friendly word when phoning and keep you fully up to date with how your relative is doing. Highly recommended.

Reply from Donna Annable, Home Manager at Spencer Grove Care Home

Thank you for your kind review; we really appreciate your valued comments.


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Review from Lynda H (Daughter of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad both lived at Spencer Grove Care Home from April 2015. Mum passed away in the home in March 2019, and Dad sadly had to spend his last days in hospital last September rather than being able to be with our awesome Spencer Grove Family. Nothing was ever too much trouble for any of the staff,
not only were they caring for Mum and Dad, but they cared for our family too. Nothing was too much trouble. Spencer Grove was our home from home, and we could not have hoped for better care, love and affection. It was a pleasure over the years to see so many of the staff team grow and develop into incredibly compassionate and caring individuals. Choosing a care home and entrusting the care of your loved ones into their hands is a massive decision, at no time did we doubt that we had made the right decision. We could not have felt more at ease and confident that we could walk away and know that Mum and Dad were in the best hands possible. Thank you for always being there to support us all.

Reply from Donna Annable, Home Manager at Spencer Grove Care Home

Thank you for your review. We will always remember mum, dad and all the family with great love and affection. You have supported us and given us so much love in return. Thank you from the whole Spencer Team.


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Review from Andrew C (Respite Resident) assisted by family/friend published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I received at Spencer Grove was first class, from the moment I arrived, when I was greeted by two very helpful and caring members of staff, to the day I went home after a week's respite. The Covid precautions were second to none during my stay, and I felt completely safe and assured. The carers
were all very attentive and efficient, and I very much enjoyed talking to them. The roof garden was my favourite attraction - and it was accessible. Outstanding care.

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Review from A S (Son of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the levels of care afforded to my parents whilst resident in the home. The carers have always displayed a positive attitude, and in the main nothing seems to be too much trouble. My father is increasing, failing health at present, but the staff do everything in their power
to maintain his dignity and health.

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Review from P P (Daughter of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic home. My Mum is safe and so well looked after. The home is so clean and no nasty smells. There are a lot of activities, i.e., games, singers, films, outings etc. The food is superb, they have a menu so there's always something to choose from. The doctors call regularly and I am informed
every day I visit how Mum has been. She has a lovely room overlooking fields. Mum's happy and so am I.

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Review from A J (Wife of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I and my family have found the home, staff and care very good. My husband received everything he needed and the staff were always very willing to help. He was in for respite care.

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Review from H H (Daughter of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first meeting with office staff and the nurse who assessed Dad at home for respite at Spencer Grove, to the care staff, nurses and manager who we met whilst visiting Dad during his stay. Everyone without exception showed care and consideration and utmost professionalism to Dad and those of
us that visited him. On one occasion, an infection affected Dad within a 2-3 hour period, and the nurse on duty acted quickly to administer medication and fluids, helping him to recover - which prevented him from being admitted to hospital, for which we were very grateful, especially as this meant her staying beyond the end of her shift. Dad came in to their care within 48 hours due to Mum's deteriorating health and the staff responded to this situation with positivity, efficiency and with empathy and understanding, making for a very positive experience for us all - which means that should the need arise we would come back again, in the meantime, I will recommend to everyone.

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Review from S H (Daughter of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is terminally ill with a life-threatening bowel condition. As a retired nurse, I am fairly aware of the potential risk to her health and wellbeing. All staff members are so caring, genuine and extremely supportive to Mum, and to my family, as well as to myself. In this nursing home I know Mum
is well looked after and I completely trust all staff members.

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Review from D W (Wife of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Walking into the care home that first day with my husband was memorable. The staff were welcoming and warm. Along the corridors, bathrooms looked clean and bright, staff busy tending the residents. In the dining room, small separate tables on wooden floors, plenty of room to move around. Big lounge
with patio doors and windows overlooking the garden pergola and walkway. The activities staff kept busy entertaining.
The building is well secured and certainly value for money both in food and cleanliness. It did not disappoint.

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Review from E M (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only in Spencer Grove for 5 days, she went there from hospital with advanced cancer diagnosis, for palliative care. Although it was a short stay, the manager, nurses and staff were very good, attentive, competent and nice with my mum. They made her end of life care as caring and comfortable
for my mum and us all as a family as well as they possibly could have done.

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Review from N H (Son of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became ill earlier this year and we faced the difficult decision to place him in a care home. As daunting as this was for me and my family, Spencer Grove Care Home have been incredible throughout. Dad is now settled in and we are happy with all aspects of his care, and most importantly so
is Dad.

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Review from K C (Friend of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout her very long stay, my friend was looked after most caringly and friendly. The whole staff became her family and she one of the members. She was treated respectfully at all times, and as her age illnesses increased the staff remained understanding and helpful. Well done everyone.

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Review from M R (Wife of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It really is a care home every member of staff from the cleaners to office staff really care.
My husband goes one day a week to give me a break. He did go for one weeks respite care and didn't want to come home.

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Review from Robert W (Son of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first encounter of a care home and care homes have come under a lot of bad press. My own personal experience was very positive, care staff could not do enough and were very caring.

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Review from S T (Daughter of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well managed, comfortable nursing care. Highly competent nursing staff and well trained caring staff. Food provided has always been good. Range of activities. Only slight criticism is the management of laundry.

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Current Review Score: 10.0 (9.954)

Overview of Review Score

The Review Score of 10 (9.954) out of 10 for Spencer Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.954 for Spencer Grove Care Home is calculated as follows: ( (627 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 654 Ratings = 4.954

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Spencer Grove Care Home is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Samantha

Samantha Annable

Job Title: Registered Home Manager

Joined: 2021

Samantha began her career at the Milford Care group as a kitchen assistant when she was just 13. In 2018, Milford Care invested in Samantha’s future with the company by sponsoring her to follow her dream of becoming a Nurse Associate. After 3000 hours of placement and exams to become a registered nurse, Samatha passed with flying colours and continued her career in the care home.


After becoming a nurse, Samantha decided to put herself forward for the role of Spencer Grove Home Manager. With her high levels of commitment, charisma, and unwavering positivity, Samantha achieved the role. Combined with her leadership experience, management skills, and 13 years of learning Milford Care inside out, it became apparent she was the perfect fit.