Springbank House Care Home

17 Ashgate Road, Chesterfield S40 4AA
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9.4 30 Reviews
  • Springbank House Care Home, Chesterfield
Springbank House in Chesterfield, is keen to look after the person and not their ailment alone and to do this, staff like to get to know residents and find out who they are and what they did during their lives.

All residents have an individualised care plan.

Care workers get to know residents' families too to understand the dynamics within the family in order to build trust.

The home welcomes long stay and short stay residents, such as for rehabilitation or to build confidence after a fall. It also offers respite care and support.

Residents can enjoy the use of a conservatory, four lounges and a dining room and there are single and double bedrooms available with en-suite bathrooms.

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Care Provided by Springbank House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emily Barlow (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Springbank House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,304
    • Self-Funded Residential Dementia Care from £1,304
    • RESPITE Self-Funded Residential Care from £1,304
    • RESPITE Self-Funded Residential Dementia Care from £1,304
  • (these prices are only a guideline, please contact Springbank House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free onsite parking


Springbank House Care Home Reviews (30)

Total of 30, showing 1-20
9.4

Springbank House Care Home has a Review Score of 9.4 (9.393) out of 10, based on 10 reviews in the last 2 years. Over all time Springbank House Care Home has 30 reviews.

Overall Experience

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Review from Jayne N (Sister of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, decent facilities, and good food.

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Review from Pauline B (Wife of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems to have settled in well.

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Review from M L (Sister of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is much improved under the new management. There has been an improvement in consultation and feedback. There has also been an improvement in the range and quality of activities.

Reply from Emily Barlow, Manager at Springbank House Care Home

Thank you so much for taking the time to complete a review! We value all feedback given and will continue to work hard on any areas you feel we can improve on. From myself and all the team at Springbank, thank you for your continued support.


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Review from Michael S (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother sadly passed away recently, but in the two and a half years she was at Springbank, she was cared for by very kind and professional staff. It is a warm, friendly and informal atmosphere, and the carers develop good relationships with the residents.
I remember that everyone on the management
and carer side was very good at settling Mum in when she arrived at Springbank.
My only criticism was that after a very good manager for some time, there has been quite a recent turnover of people in that role. However, during transition times, regional management has stepped in very effectively.
Everyone was particularly helpful and sensitive towards the end of Mum's time there.

Reply from Louise Spooner, Regional Manager at Springbank House Care Home

Thank you for taking the time to review the care of your mum at Springbank. It was our privilege to be able to care for her and to maintain her comfort and dignity at end-of-life. I will pass on your positive comments to the staff team as to how you found them to be kind, professional and helpful. I am also pleased that from your experience, any manager changes have not impacted on the standards in the home, and you were happy with the support she was given right to the end.


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Review from Kathleen S (Daughter of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Christmas Party for the residents was wonderful; everyone enjoyed it. The staff were brilliant; they all joined in with the residents, families and friends. The buffet was very good; there was something for everyone. I enjoyed it very much, singing and dancing with everyone. All the staff worked
very hard to give the residents a wonderful time. They work very hard through the year on a daily basis in what can be a very demanding job.

Reply from Louise Spooner, Regional Manager at Springbank House Care Home

Thank you for taking the time to review Springbank House. We are glad you were able to join us at the Christmas party. I will pass on your comments to the staff team.


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Review from K S (Granddaughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing Christmas party at Springbank House Care Home, residents really enjoyed it and the staff were absolutely fantastic. They all do such an amazing job and I'm happy to know that a member of my family is in their care. Well done team Springbank.

Reply from Louise Spooner, Regional Manager at Springbank House Care Home

Thank you for taking the time to review the home. We are glad you were able to join us for the party. I will pass on your comments to the staff team.


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Review from J H (Father of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the staff friendly and helpful. They take care and pay attention to my son's needs, who has Down syndrome, for which I am very grateful.

Reply from Louise Spooner, Regional Manager at Springbank House Care Home

Thank you for taking the time to review the home and I am pleased you find the staff friendly and helpful. I will pass on your comments to them. I hope you will have noticed an improvement in the activity program over recent weeks as we have made some adjustments following feedback from residents at our resident's meeting.


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Review from C D (Daughter of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been kind and very helpful. They have taken the time to find out what Mum needs to help her settle in.

Reply from Louise Spooner, Regional Manager at Springbank House Care Home

Thank you for taking the time to review the care of your mum. We are pleased that she has settled in to the home well. I will pass on your positive comments to the staff team.


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Review from Christine R (Sister of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is obviously very well card for in safe, warm and secure surroundings. It is a great comfort to see her so well looked after. Staff adapt her care needs as her health declines and she is checked by a doctor.

Reply from Louise Spooner, Regional Manager at Springbank House Care Home

Thank you for taking the time to leave a review in relation to the care of your sister at Springbank. I will pass on your positive comments to the staff team.


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Review from L G (Daughter of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Springbank House after leaving the hospital due to a fall at home. We are more than happy with the care she has received. The staff are very friendly and helpful and do their very best sometimes under difficult circumstances.

Reply from Louise Spooner, Regional Manager at Springbank House Care Home

Thank you for taking the time to review the care of your mum at Springbank House. I will pass on your positive comments to the staff team.


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Review from Sheila F (Resident) assisted by family/friend published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manager and all the staff are very good.

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Review from N B (Sister of Resident) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has always been very happy here she gets on very well with staff - plenty of banter. She loves the food and I have seen it myself - all freshly cooked.

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Review from Pauline R (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all brilliant, so patient and caring with the residents. They have managed the extra workload caused by Covid with cheerfulness and grace. I always feel welcome when I visit my father and know he is in the best hands.

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Review from T K (Daughter of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the home for just a month. We are very happy with the standard of care. The food is of a very high standard and my mother is enjoying it.

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Review from Andy H (Stepson of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stepfather came in for three weeks respite and wasn't well enough to return home. He took to the place straight away and asked if he could stay. He's been here now nearly ten months and he's comfortable and happy. We're happy because he's being looked after very well.

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Review from P L (Niece of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was my aunties 97th birthday and the staff organised a buffet lunch for her family and friends. The staff were very pleasant and very helpful to us all.

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Review from John P (Son of Resident) published on 16 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Springbank House in 2018 and is extremely happy and settled there. The staff are absolutely terrific - they've gone well beyond the call of duty to build up a great relationship with her and are keen to attend to any special requests. The atmosphere is truly welcoming. I always look
forward to my visits!

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Review from J J (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is happy and I know she is safe. She was no longer safe and happy living on her own. I did all I could. All the staff are very nice.

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Review from L W (Friend of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring.
Professional.
Clean environment.
Always some form of activity taking place.
Residents always seem happy and content. My friend is always clean and tidy, her hair always looks nice! She seems to have gained weight, due to the excellent food to tempt her.

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Review from Eric B (Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and comfortable room, with a wardrobe, chest of drawers ( in corner cupboard is a wash basin and toilet). Single bed two chairs (one easy) own tv efficient radiator. Room regularly cleaned and visitors are welcome.

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Current Review Score: 9.4 (9.393)

Overview of Review Score

The Review Score of 9.4 (9.393) out of 10 for Springbank House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.393 for Springbank House Care Home is calculated as follows: ( (58 Excellents x 5) + (47 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 117 Ratings = 4.393

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springbank House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Springbank House Care Home

What types of Care is Springbank House Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Springbank House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Springbank House Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Springbank House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Springbank House Care Home to the centre of Chesterfield?

0.4 mile(s) as the crow flies, distance by road may be significantly further.