Valley Lodge Nursing Home

Bakewell Road, Matlock DE4 3BN
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9.7 90 Reviews
  • Valley Lodge Nursing Home, Matlock
The facilities at Valley Lodge Nursing Home include three lounges, the main lounge having a television and French doors to the courtyard garden, the snug little Haddon lounge where residents meet for a catch up, and the upstairs lounge with beautiful views of Derbyshire Peak District.

The home also boasts a craft room with a programme of entertainment run by an onsite activities coordinator. Everything from live entertainment, to painting, to pamper days, are all on offer regularly. Also with regular visits to the onsite hairdressing salon you will be looking your best, and with regular visits from a chiropodist, dentist, physiotherapist and GP when required, you can feel very well looked after.

The Extra Care Unit, designed with dementia in mind, offers purpose-built en-suite accommodation. This area of the home offers round the clock care in this secure and safe environment.

Everything from menu boards with pictures to help residents recognise what's for dinner, to a clock that indicates whether it is day or night to help residents get a good night's sleep, makes sure residents get the best care.

This home also caters for nursing needs, with a registered nurse on duty 24 hours a day. All equipment is on hand to ensure you have everything you need to be well cared for.

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Care Provided by Valley Lodge Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Stephenson (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (2)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Valley Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,238 – £1,449
    • Self-Funded Residential Dementia Care £1,410 – £1,452
    • Self-Funded Nursing Care £1,573 – £1,809
    • Self-Funded Nursing Dementia Care £1,692 – £1,928
    • RESPITE Self-Funded Residential Care £1,238 – £1,448
    • RESPITE Self-Funded Residential Dementia Care £1,410 – £1,452
    • RESPITE Self-Funded Nursing Care £1,573 – £1,809
    • RESPITE Self-Funded Nursing Dementia Care £1,692 – £1,928
  • (these prices are only a guideline, please contact Valley Lodge Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access
  • Parking

  • On-site parking available


Valley Lodge Nursing Home Reviews (90)

Total of 90, showing 1-20
9.7

Valley Lodge Nursing Home has a Review Score of 9.7 (9.691) out of 10, based on 31 reviews in the last 2 years. Over all time Valley Lodge Nursing Home has 90 reviews.

Overall Experience

  • 57
  • 31
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Date Published

90
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Review from P E (Friend of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend recently accommodated with you. Initial impression - friendly/professional management, staff, and carers.
The environment is clean, bright, warm, welcoming, and homely.
My friend is calmer, settled, clean, and well-presented. Happy!
Good activities/stimulation.
Well laid out/newly refurbished.
Fresh air.

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Review from L B (Son of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe my Mother's care is excellent. The staff are friendly, considerate and very helpful.
The standard of Valley Lodge is high, it is clean and warm with a cheerful atmosphere and the food looks (and smells!) excellent.
My Mother's physical and mental state have improved greatly since she moved
in.

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Review from S M (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Valley Lodge really is amazing. My Mum continues to tell me that she is very happy at Valley Lodge. Everyone is very nice to her. Thanks to the management and catering staff identifying her eating disorder, that has now been resolved. Mum loves the entertainment and activities on offer and loves to
take an active part in the gardening club and the knitting group. Thank you everyone.

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Review from M H (Son of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my Mother has been in Valley Lodge for eighteen months now, it has become clear that her physical and mental state have deteriorated considerably. Without 24-hour care and supervision, it is obvious that she would not have been able to keep living as long as she has. This is due to the amazing staff
that cares for her which cannot be easy under difficult and challenging circumstances. I have a great deal of respect for the staff and there are one or two that are brilliant in what they do.

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Review from J B (Daughter of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It took a while for Mum to settle but the staff at Valley Lodge were very supportive and did their best to advise and make things work for her. Her room is comfortable and always kept spotless. Mum is as involved as much as she can be with the activities and is never ignored or excluded.
She is treated
with respect and I feel she is cared for really well by the team.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for sharing your experience with Valley Lodge. We're glad to hear that the staff were supportive and made efforts to help your mother settle in. It's wonderful to know that she is comfortable in her room and that the team ensures it is kept spotless. We also appreciate that you noted how your mother is included in activities and treated with respect. We strive to provide excellent care and it's rewarding to hear positive feedback like yours. Your kind words will surely be passed on to the team. Thank you for choosing Valley Lodge for your mother's care.


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Review from Diane H (Daughter-in-law of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is bed bound and has severe dementia so is unable to participate in all Valley Lodge has to offer. Despite this, she is very well cared for. Whenever we visit she is always clean and comfortable. The staff are caring and kind and genuinely care about her wellbeing. We have a good relationship
with the staff and they keep us informed of her condition.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for sharing your feedback regarding your mother-in-law's care at Valley Lodge. We are pleased to hear that despite her limited ability to participate in activities, she is receiving excellent care and attention from the staff. It is heartwarming to know that the staff at Valley Lodge are compassionate, caring, and maintain open communication with you about her wellbeing. Your positive comments are greatly appreciated and we are glad that your mother-in-law is in good hands at Valley Lodge.


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Review from H M (Granddaughter of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Valley Lodge is a wonderful care home with lovely staff that are approachable and helpful. Activities and social events are often and the fayres are great for bringing the family including the great-grandchildren!

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for your positive review! We are delighted to hear that you have had a wonderful experience at Valley Lodge Care Home. Our staff takes pride in being approachable and helpful to ensure all residents and their families feel supported and cared for. We also strive to provide a variety of activities and social events to create a vibrant and engaging community for our residents. We are thrilled that you enjoy our fayres and bringing your whole family, including the great-grandchildren, to join in the fun. Thank you for choosing Valley Lodge - we look forward to continuing to provide exceptional care and experiences for you and your loved ones.


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Review from H M (Daughter of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely setting for my mother. A pretty room with an outstanding view. Fabulous staff and very attentive. The addition of dogs is wonderful. We feel secure in the knowledge that our mother is being cared for with kindness and dignity.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for your kind words! We are delighted to hear that your mother is enjoying her stay with us and that you are pleased with the accommodation, staff, and the addition of dogs. Providing a safe and welcoming environment for our residents is our top priority, and we are glad that your mother is being cared for with kindness and dignity. If there is anything else we can do to enhance her experience, please do not hesitate to let us know.


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Review from Joanne G (Friend of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I accompanied my mum whilst she visited her friend who is a resident at Valley Lodge. It was the first we had visited and we found the staff friendly and welcoming. The staff treated the resident with dignity and were kind and caring. It was nice to see my mum's friend in this nursing home being looked
after.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for sharing your positive experience with us. We are thrilled to hear that you found our staff to be friendly, welcoming, and caring towards the residents. Treating residents with dignity is our top priority, and we are glad that your mum's friend is being well looked after at Valley Lodge. Your feedback is truly appreciated and we hope to continue providing excellent care to all our residents. Thank you for your kind words.


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Review from L B (Friend of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit our friend regularly, we always find him clean and tidy, settled and in good spirits. We use the 'cafe' area to make him, and us, a drink. There always seems to be plenty of activities for the residents at different levels.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for your positive feedback! We are delighted to hear that your friend is thriving in our community and that you have enjoyed your visits. Our team works hard to provide a clean, welcoming environment with a range of activities for residents to enjoy. We appreciate you taking the time to share your experience, and we look forward to continuing to provide excellent care for your friend and all our residents.


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Review from Richard B (Friend of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is clearly happy and content at Valley Lodge. The physical surrounding are excellent and he has a very good rapport with the staff and other residents. I have not filled in the 'management' and 'value for money' boxes below as I do know these details.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for sharing your positive feedback about Valley Lodge. We are delighted to hear that your friend is happy and content there and that he has a good rapport with the staff and other residents. It's great to know that the physical surroundings are excellent as well.


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Review from Roy W (Husband of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always being greeted with a smile and welcome at reception is a good start to every visit. All Valley Lodge staff seem to be very busy when I am there.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for your positive feedback on our reception team at Valley Lodge. We are glad to hear that you always feel welcomed with a smile. We appreciate your support!


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Review from A M (Husband of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we viewed Valley Lodge for the first time, we liked the ambience, the layout, the amount of light, the smell, the location and size of the available room and the furniture in the room. All members of staff have been helpful. They have looked after my wife with kindness, dignity and professionalism,
to make her feel welcome in her new home. They have done all they can to help her feel comfortable and safe.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for taking the time to share your positive experience with Valley Lodge. We are proud of our team for their professionalism, kindness, and dedication to ensuring a comfortable environment for all residents. Your feedback is greatly appreciated, and we look forward to continuing to provide exceptional service to you and your loved ones at Valley Lodge.


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Review from P G (Niece of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is settled and happy here at Valley Lodge and my impression is of an excellent and well-run home.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for sharing your positive feedback about Valley Lodge. We are pleased to hear that your aunt is settled and happy at the home and that you have a good impression of it being excellent and well-run. It's always great to hear when families are satisfied with the care and services provided to their loved ones. If there is anything further we can assist you with, please do not hesitate to let us know.


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Review from Jill T (Wife of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care in the exceptional. It is a very difficult time for me watching my husband's condition deteriorate but the staff, without exception have been supportive and caring of both of us. I don't know how they do it day in, day out.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for sharing your experience. It is heartwarming to hear that the staff has been so supportive and caring during this difficult time for you and your husband. Their dedication and compassion truly make a difference in providing exceptional care. Your kind words will surely be appreciated by the staff who work tirelessly to make a positive impact on patients and their families.


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Review from Carol T (Daughter of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always the care is exemplary but not at the expense of first stopping, having a laugh, a chat, a cuddle! So important, lots of trips-what a shame that Valley Lodge doesn't have its own minibus, could do so much more! Weekly meetings with residents and relatives are so important. The manager does
it so well. She's always available and knows all the residents. A big shout-out to the activity coordinators.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for sharing your feedback with us! We're thrilled to hear that you appreciate the exemplary care provided at Valley Lodge. Thank you for taking the time to leave us a review.


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Review from C H (Friend of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On a recent visit to see a friend I found the care home very pleasant. The staff were friendly and caring. I can't rate some of it because I didn't see the food, activities etc as it was my first visit but I was so impressed I am sure they are excellent.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for sharing your positive experience at the care home during your recent visit. We are glad to hear that you found the staff to be friendly and caring. Your kind words are greatly appreciated. If you have any further feedback after more visits, we would love to hear about your experience with the food and activities as well. Thank you for taking the time to leave this feedback.


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Review from A B (Power of Attorney of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Excellent onsite management and care provision at Valley Lodge, it simply can't be faulted.
However, trying to contact the Ashmere owners at Head Office has proved nigh on impossible particularly in relation to fees and costs queries as well as the poor standard of food on offer. The directors very
obviously seem to hope that by ignoring you that any issues or problems will mysteriously disappear.
Food provision: originally cooked onsite and very good. Subsequently swapped to 'bought in' catering which resulted in a serious decline in standard. Clearly and obviously a profit related move by the owners with minimal thought given to quality or nutritional value etc.

Reply from David Poxton, Managing Director at Valley Lodge Nursing Home

As an established family-owned group of Care Homes, I welcome the opportunity to engage directly with families however, given the pressure on my time this can result in a delay in responding, for which I previously apologised. As requested, I shared with you a comprehensive overview of how your mother's care needs evolved during her time with us, explaining the requirement for additional and specialised staff to meet her care needs. As a result, this influenced the adjustments we needed to make in our fee structure. The kitchen underwent transformations to enhance the consistency of our specialised (IDDSI) and allergen-safe offerings. These modifications were implemented without additional costs, emphasising our commitment to quality. The feedback received from consultations regarding the changes in our food provision has been encouraging. As we strive to provide even better services, we are collaborating with the catering company and the wider Ashmere family to further enhance our offerings.


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Review from Geoff B (Husband of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptionally well-run care home - the manager and her staff are very compassionate and caring. Nothing was too much trouble in the way that my wife was cared for - they made her as comfortable as possible. Valley Lodge made life easier for both my wife and myself. What a pity that the food is of
such poor quality since it stopped being cooked on the premises.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for sharing your feedback with us. We are delighted to hear that you found Valley Lodge to be exceptionally well-run with compassionate and caring staff. We truly believe in providing the best possible care and are glad that your wife felt comfortable and well taken care of during her stay. Thank you again for your feedback!


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Review from Linda H (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff is approachable and happy to deal with any issue or find the appropriate person for you. Any issues have been dealt with immediately, which is very reassuring. Lunch and tough meat is a problem but is presently trying to be altered. My personal experience is a sense of happiness
in the home, everyone is welcome to come and join in. We love the social media feeds especially on the days we cannot drop by as it shows us what has been happening that day. Overall the energy is so positive from staff who make every day a cheerful experience for my mother. Thank you.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for your positive feedback, we are delighted to hear that you have had a great experience at our facility. We appreciate your kind words about our approachable staff and their quick response to any issues. We are always striving to improve and will look into your concerns with the meat being tough. It is wonderful to know that you feel a sense of happiness and welcome in our home, and we are glad that you enjoy our social media feeds as well. We will continue to provide a positive and cheerful experience for your mother and all our residents. Thank you for your support and kind words.


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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Valley Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Valley Lodge Nursing Home is calculated as follows: ( (265 Excellents x 5) + (77 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 356 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Valley Lodge Nursing Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Rebecca

Rebecca Stephenson

Job Title: Home Manager

Joined: 2022

I am Rebecca and am delighted to be the manager of Valley Lodge.

I am a registered nurse and like nothing more than getting stuck into care.

I believe that one of my main roles as a manger is to invest in the staff so that they are confident and competent in their role. By doing this, the staff are then able to deliver outstanding care to our residents.

I also believe that we are here to live every day to the full and so this is the ethos of the home.

When I am not at work I have 3 fabulous daughters and 3 dogs (plus assortment of other animals!) who I love to walk in the local woodland.


Frequently Asked Questions about Valley Lodge Nursing Home

What types of Care is Valley Lodge Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Valley Lodge Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Valley Lodge Nursing Home have?

There are 60 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Valley Lodge Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Valley Lodge Nursing Home to the centre of Matlock?

1.4 mile(s) as the crow flies, distance by road may be significantly further.