Valley Lodge Nursing Home

Bakewell Road, Matlock DE4 3BN
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9.7 90 Reviews
  • Valley Lodge Nursing Home, Matlock
The facilities at Valley Lodge Nursing Home include three lounges, the main lounge having a television and French doors to the courtyard garden, the snug little Haddon lounge where residents meet for a catch up, and the upstairs lounge with beautiful views of Derbyshire Peak District.

The home also boasts a craft room with a programme of entertainment run by an onsite activities coordinator. Everything from live entertainment, to painting, to pamper days, are all on offer regularly. Also with regular visits to the onsite hairdressing salon you will be looking your best, and with regular visits from a chiropodist, dentist, physiotherapist and GP when required, you can feel very well looked after.

The Extra Care Unit, designed with dementia in mind, offers purpose-built en-suite accommodation. This area of the home offers round the clock care in this secure and safe environment.

Everything from menu boards with pictures to help residents recognise what's for dinner, to a clock that indicates whether it is day or night to help residents get a good night's sleep, makes sure residents get the best care.

This home also caters for nursing needs, with a registered nurse on duty 24 hours a day. All equipment is on hand to ensure you have everything you need to be well cared for.

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Care Provided by Valley Lodge Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Stephenson (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (2)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Valley Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,238 – £1,449
    • Self-Funded Residential Dementia Care £1,410 – £1,452
    • Self-Funded Nursing Care £1,573 – £1,809
    • Self-Funded Nursing Dementia Care £1,692 – £1,928
    • RESPITE Self-Funded Residential Care £1,238 – £1,448
    • RESPITE Self-Funded Residential Dementia Care £1,410 – £1,452
    • RESPITE Self-Funded Nursing Care £1,573 – £1,809
    • RESPITE Self-Funded Nursing Dementia Care £1,692 – £1,928
  • (these prices are only a guideline, please contact Valley Lodge Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access
  • Parking

  • On-site parking available


Valley Lodge Nursing Home Reviews (90)

Total of 90, showing 21-40
9.7

Valley Lodge Nursing Home has a Review Score of 9.7 (9.691) out of 10, based on 31 reviews in the last 2 years. Over all time Valley Lodge Nursing Home has 90 reviews.

Overall Experience

  • 57
  • 31
  • 2
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Date Published

90
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27
31
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Review from M W (Friend of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is always something happening at this care home - activities are varied and entertaining. Staff are very caring and always treat the residents with respect. My old friend seems very happy there despite living on a fairly isolated farm all her life.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for sharing your positive experience with our care home. We are delighted to hear that you find our activities varied and entertaining, and that our staff are caring and respectful towards the residents. It's wonderful to hear that your old friend is happy with us, especially coming from a more isolated background. We strive to create a warm and engaging environment for all residents and will continue to provide excellent care and activities for them. Thank you for your feedback.


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Review from P M (Daughter of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving mum here was a difficult decision but I have not regretted the move at any point. I love the family atmosphere. The staff are all involved and approachable. Due to my parents' Alzheimers, she needs lots of stimulation, to see her face light up when the dogs come to greet her is a joy. Thank you.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for sharing your positive experience with us! We are glad to hear that you appreciate the family atmosphere and approachable staff in our community. It warms our hearts to hear that your mother is enjoying the stimulation and joy that comes from interacting with our furry friends. We are here to support you and your family every step of the way. Thank you for choosing our community for your mother's care.


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Review from Jean R (Friend of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been once to visit a friend and was only there for 1 hour and stayed in my friend's room. But was greeted at the main reception by a very pleasant lady who took me up to my friends' room. All the staff on the way up were very nice and helpful. Everywhere looked very well kept, neat and tidy
and clean and my friend had a nice room, it was quite small but adequate. My friend is very happy there.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for sharing your experience with us! We are glad to hear that you had a positive interaction with our staff and found the environment to be well-kept and clean. We strive to provide a welcoming and comfortable atmosphere for both residents and visitors. We appreciate your feedback and hope to see you again soon!


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Review from Jackie L (Daughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and friendly and Mum's room is lovely. They can provide the care Mum needs.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for taking the time to leave us a lovely review!


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Review from M M (Relative of Resident) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Valley Lodge is an inspirational place. The staff are kindness itself and are 100% engaged with the users. The activities are exceptionally good.
The one flaw is the new pre-prepped food, which is a very poor substitute for home food. The high level of fees cannot justify poor food.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

We appreciate your feedback and are glad to hear that you found Valley Lodge to be an inspirational place with exceptional activities and dedicated staff. We apologise that our food did not meet your expectations. We value your input and will take this into consideration to improve our services. Thank you for bringing this to our attention.


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Review from Alan G (Husband of Resident) published on 27 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

She is very well looked after at Valley Lodge. The staff are very attentive and caring. The correct meds are given at the right time. I miss her a lot.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for sharing your positive experience with Valley Lodge. It's wonderful to hear that your loved one is well taken care of by the attentive and caring staff and that they receive the correct medications on time. Thank you again for taking the time to leave us a positive review.


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Review from David B (Son of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and my aunt have been at Valley Lodge for 18 months and two years respectively. They and all of their families are as happy as I can imagine possible. They are treated with kindness and respect and when challenges and problems do occur they are quickly and effectively addressed.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for sharing your positive experience with Valley Lodge. We are delighted to hear that your mother and aunt, as well as your families, are happy and well-cared for at Valley Lodge. It's heartwarming to know that they are treated with kindness and respect and that any challenges or problems are promptly addressed. We are grateful for your feedback and it's our priority to ensure the well-being and satisfaction of our residents and their families. Thank you for trusting Valley Lodge with the care of your loved ones.


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Review from A B (Daughter of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Valley Lodge, Matlock, just three weeks and is settling well and happy. We as a family are very impressed with Valley Lodge, the staff have all been so friendly, efficient, helpful and happy smiley faces. They are all brilliant with Mum. She's also enjoying all the lovely food. The home
is always warm, comfortable, welcoming and the refurbishment is great, and it has a lovely private garden. From the first time we visited to look around, we knew it was the right place and for Mom to return to Matlock close to family.

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Review from E C (Husband of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Valley Lodge to be a caring home for the patients, with very kind and friendly staff and an excellent manageress. It is clean and tidy, with staff (when available) always ready to help and treat patients as friends.

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Review from James G (Son of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a Valley Lodge resident for seven and a half years. From the very first time we visited to see what Valley Lodge was like back in January 2016, when they showed us round without an appointment (we just turned up one evening), I have been hugely impressed with everything. Even though my
mother was totally blind when she came to Valley Lodge, she was brilliantly cared for. All her other faculties were A1 until she was 101. The staff are the best and most important part of Valley Lodge; the nurse, manager, friendly staff and everyone. Valley Lodge keeps staff for far longer than other homes; often for more than 20 years! That tells you something. We were always hugely impressed by the cleanliness of the place and recently the communications between residents, carers and management have been revolutionised. One feels involved, even at a distance. A huge thank you to everyone at Valley Lodge from 2016 through to 2023 for keeping my mother safe, healthy (she never even contracted Covid) and cheerful throughout.

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Review from G G (Son of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very welcoming, friendly and approachable. They do their best to encourage my mother to take part in activities with patience and understanding. The recent refurbishment has created a light, comfortable home from home feeling, particularly the lounge area. I feel confident that
my mother is safe, well cared for and respected.

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Review from K E (Daughter of Resident) published on 26 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew Valley Lodge Nursing Home was the right place for my mum as soon as I walked through the door. She moved to live there in July this year, and has been very happy and settled ever since. On my many visits since then, I've had plenty of opportunities to see how things work, and can honestly say
the care is quite exceptional. The staff are completely devoted to the residents. The home is comfortable and warm, the food is excellent - all cooked on-site, and very varied - and there is always plenty going on. As a regular visitor, I always feel very welcome and in fact, almost feel part of the Valley Lodge family myself. It is a great relief to know my mum is happy, safe and well cared for, and I cannot thank everyone enough.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for taking the time to leave us such a wonderful review. It is so great to hear that your mum has settled in very well and lovely that you have as well!


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Review from Jacky S (Daughter of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed emergency respite for my mother and it was urgent. After talking to the most amazing manager, she came out to visit Mum and booked her in that day. Every single member of staff has been so caring and invested in Mum. Her care is personal and unique to her needs. Another staff member has liaised
constantly with her new doctor and has kept us updated on everything. We have had a very difficult time with Mum's care needs and everyone at Valley Lodge has taken over this and we could not thank them enough for their humanity, compassion and empathy, not just for Mum, but for all of us.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for taking the time to leave such a lovely review. It is wonderful to hear that Valley Lodge have been able to support you through a challenging time. I will pass this message to the team.


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Review from G A (Daughter of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is well cared for. He is comfortable and treated with dignity and warmth. The staff are excellent and nothing is too much trouble. Dad is kept clean and tidy and checked on regularly. This was the best nursing home option we looked at and we have been very pleased with our decision.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you so much for taking the time to leave Valley Lodge such a great review!


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Review from D S (Son of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager was very helpful in getting a room for my mum when she was discharged from hospital. She is currently 102 years old and is not able to take part in activities but is looked after. She occasionally has to wait to be taken to the toilet, I think this is when the staff are tied up elsewhere.
Overall, good.

Reply from Phoebe Booth, Media and Community Relations Manager at Valley Lodge Nursing Home

Thank you for leaving such a lovely review. I will pass this feedback on to the home.


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Review from Paul H (Son of Resident) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum moved to the care home after her fall, we feel she has been well looked after.
The staff are absolutely brilliant with her and treat her with dignity and respect. The entertainment program for the residents is well planned. We feel that the staff have kept Mum safe and cared for, during
the difficult times of COVID-19.

Reply from Jodie Sharpe, Sales and Marketing Executive at Valley Lodge Nursing Home

Thank you very much for your lovely review of Valley Lodge Care Home. I am very pleased to hear that you feel your mum is well looked after and happy at Valley Lodge.


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Review from Lisa M (Daughter of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all-round accommodation with outstanding views and location. The food is need specific with a good variety. The staff are so friendly helpful and caring and the management must be extremely proud of them all. Spotlessly clean outstanding in every area!

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Review from Susan W (Daughter of Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Valley Lodge and I was very happy with the care he got. He was on end of life. Everyone was so nice, I was kept up to date with everything.

Reply from Jodie Sharpe, Sales and Marketing Executive at Valley Lodge Nursing Home

Thank you for your lovely review of Valley Lodge Care Home and I am so pleased that you are happy with the care your dad received.


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Review from Angela W (Daughter of Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found all staff very nice, nothing too much trouble even though my mum has a massive stroke and was not able to talk, swallow or communicate I could tell she was very happy to be there.

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Review from Rachel W (Granddaughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad was only under the care at Valley Lodge for a week, but I can't fault them one little bit. The care staff was lovely and so supportive and always had Grandad's best interests. All Covid rules and regulations were adhered to. Would recommend Valley Lodge to any family and friends. Thank you
for your amazing staff for making his last week comfortable.

Reply from Jodie Sharpe, Sales and Marketing Executive at Valley Lodge Nursing Home

Thank you for your lovely review of Valley Lodge Care Home, I am very pleased to hear that you are happy with the care your grandad received at Valley Lodge.


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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Valley Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Valley Lodge Nursing Home is calculated as follows: ( (265 Excellents x 5) + (77 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 356 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Valley Lodge Nursing Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Rebecca

Rebecca Stephenson

Job Title: Home Manager

Joined: 2022

I am Rebecca and am delighted to be the manager of Valley Lodge.

I am a registered nurse and like nothing more than getting stuck into care.

I believe that one of my main roles as a manger is to invest in the staff so that they are confident and competent in their role. By doing this, the staff are then able to deliver outstanding care to our residents.

I also believe that we are here to live every day to the full and so this is the ethos of the home.

When I am not at work I have 3 fabulous daughters and 3 dogs (plus assortment of other animals!) who I love to walk in the local woodland.