Valley Lodge Nursing Home

Bakewell Road, Matlock DE4 3BN
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9.7 90 Reviews
  • Valley Lodge Nursing Home, Matlock
The facilities at Valley Lodge Nursing Home include three lounges, the main lounge having a television and French doors to the courtyard garden, the snug little Haddon lounge where residents meet for a catch up, and the upstairs lounge with beautiful views of Derbyshire Peak District.

The home also boasts a craft room with a programme of entertainment run by an onsite activities coordinator. Everything from live entertainment, to painting, to pamper days, are all on offer regularly. Also with regular visits to the onsite hairdressing salon you will be looking your best, and with regular visits from a chiropodist, dentist, physiotherapist and GP when required, you can feel very well looked after.

The Extra Care Unit, designed with dementia in mind, offers purpose-built en-suite accommodation. This area of the home offers round the clock care in this secure and safe environment.

Everything from menu boards with pictures to help residents recognise what's for dinner, to a clock that indicates whether it is day or night to help residents get a good night's sleep, makes sure residents get the best care.

This home also caters for nursing needs, with a registered nurse on duty 24 hours a day. All equipment is on hand to ensure you have everything you need to be well cared for.

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Care Provided by Valley Lodge Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Stephenson (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (2)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Valley Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,238 – £1,449
    • Self-Funded Residential Dementia Care £1,410 – £1,452
    • Self-Funded Nursing Care £1,573 – £1,809
    • Self-Funded Nursing Dementia Care £1,692 – £1,928
    • RESPITE Self-Funded Residential Care £1,238 – £1,448
    • RESPITE Self-Funded Residential Dementia Care £1,410 – £1,452
    • RESPITE Self-Funded Nursing Care £1,573 – £1,809
    • RESPITE Self-Funded Nursing Dementia Care £1,692 – £1,928
  • (these prices are only a guideline, please contact Valley Lodge Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access
  • Parking

  • On-site parking available


Valley Lodge Nursing Home Reviews (90)

Total of 90, showing 41-60
9.7

Valley Lodge Nursing Home has a Review Score of 9.7 (9.691) out of 10, based on 31 reviews in the last 2 years. Over all time Valley Lodge Nursing Home has 90 reviews.

Overall Experience

  • 57
  • 31
  • 2
  • 0
  • 0

Date Published

90
17
27
31
59

Review from Jamie-Leigh C (Granddaughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad came in December 2020 as he was extremely confused and putting himself in danger. Since being here he has become more aware of his surroundings and isn't confused. He enjoys spending time with other residents and activities take him out on day trips. He says the meals are always nice and
care staff are always friendly and always offer a helping hand.

Reply from Jodie Sharpe, Sales and Marketing Executive at Valley Lodge Nursing Home

Thank you for your lovely review of Valley Lodge Care Home. It is great to hear that your father has settled in so well and is enjoying his time at Valley Lodge.


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Review from G Y (Daughter of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled well at Valley Lodge. She seems very content and is always complimentary about the food and says how kind the staff are. She always appears well-groomed and in clean clothes. I have not been able to visit her room because of restricted visiting hours due to Covid-19.

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Review from K W (Daughter of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I have only been able to visit my mother once a week due to Covid-19, I have found the staff always to be really friendly. Mum mum, even though she suffers from dementia, always says she is looked after really well. She seems extremely happy which is reassuring.

Reply from Jodie Sharpe, Sales and Marketing Executive at Valley Lodge Nursing Home

Thank you so much for your lovely review, it is great to hear that you and your mum are both happy with the care she is receiving at Valley Lodge.


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Review from S C (Daughter of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Coronavirus has created difficulties with visiting but the staff has clearly worked extremely hard to ensure we can still visit our relatives. The staff are always very welcoming and cheerful and show a lot of care for the residents.

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Review from P W (Husband of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very helpful and friendly. Overall, I was very impressed.

Reply from Jodie Sharpe, Sales and Marketing Executive at Valley Lodge Nursing Home

Thank you for your lovely review, we are very pleased you are happy with the care your wife receives.


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Review from C W (Wife of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at the home to be professional, caring and compassionate. My husband has advanced dementia together with other complex medical needs, and the standard of nursing and care provided by the home's nursing team is first-class.

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Review from M P (Daughter of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the care my relative is receiving.

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Review from A K (Daughter of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was settled really well at the nursing home over the last year. The staff are all very kind and caring towards the residents and work very hard to keep them safe and happy, engaging with them throughout the day.

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Review from G M (Sister of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good.

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Review from Justin S (Son of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents came into Valley Lodge on the 10th January 2019 and form the day they arrived the staff have been superb! They are all kind, respectful, good humoured, patient and loving. The extra care unit upstairs is very nice, though the downstairs is not as appealing. This is a good care home, a little
expensive with first-class carers.

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Review from Christopher C (Son of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is made to feel at home and is very comfortable. The staff are very caring and friendly. Mum really enjoys the activities which are excellent.

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Review from S F (Partner of Resident) published on 8 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a daily visitor to Valley Lodge for the past 2 months. During that time I have experienced a welcoming, friendly care home with a happy atmosphere. Staff are kind, patient and supportive, always willing to listen to concerns which may be raised. A wide range of entertainment is provided
and the activity co-ordinator is pro-active, efficient, interacting well with residents and visitors alike.


Bedrooms are always warm and clean, clothing and bedding regularly laundered. Residents' personal hygiene is maintained with dignity.


I have to mark down on safety and security due to apparent low staffing levels, however more recently I have noticed that this issue is now being addressed by the employment of agency staff. I am unable to comment on the management rating as I have had no reason/opportunity to interact with them to date.


Reply from Sarah Dixon, Community Relations Manager at Valley Lodge Nursing Home

Thank you for taking the time to review Valley Lodge and we welcome your feedback.


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Review from Stuart H (Nephew of Resident) published on 21 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In 2017 I was asked to be the second power of attorney for my aunt. When we made the documents at the solicitors I never expected to have to step in and help aunty sort out her day to day and longer term living etcetera. Valley Lodge has been amazing, I had to find accommodation for aunty quickly but
at the same time, it had to be suitable for her long-term needs. As soon as we saw round Valley Lodge I was convinced it was the right place for aunty to live. The Valley Lodge team have been superb and I would have no problem in recommending them to anyone.

Reply from Sarah Dixon, Community Relations Manager at Valley Lodge Nursing Home

Thank you for completing a review for Valley Lodge, we are very happy you have had a great experience.


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Review from Dianne T (Daughter of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident of Valley Lodge, needing full nursing care, for three years.
We have been grateful for flexible visiting times and for the consistent caring, sensitive attitude from all the staff, whether they are clinical, care, catering, domestic or administrative. They all do their best
to ensure Mums needs are met. Even though Mums ability to communicate is very limited by her dementia. Liason with local GP Services means her clinical needs are kept under frequent review which is reflected in her care planning.
The rooms are bright, well decorated, equipped and a good size, with clear attention to safety and security. We're very pleased we chose Valley Lodge.

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Review from S C (Daughter of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are friendly and give lovely care to my mum. However, turnover of staff is of a concern.
There seems to be no system for ensuring hearing aids are looked after. Despite my best efforts over the last 2 years, three hearing aids have gone missing. I have now given up on this issue and my
mum can long hear me talking to her. (They are both £1000 each to the NHS). This issue needs addressing PLEASE!

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Review from S E (Daughter-in-law of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The facilities and care are very good with nice clean, bright and airy rooms.

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Review from Desiree W (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care and treatment my mother gets from you all. The fact that she is bedridden, she is always clean and her room, although being very hot, is bright and clean.
A big thank you all!

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Review from Amy M (Resident) assisted by family/friend published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am well looked after. Food is good. Staff very friendly and caring.
The downside is that many residents are extremely noisy. Not enough toilet/bathroom facilities - one has been closed for months.

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Review from Tooze A (Son of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly, kind and engaging.
It's a lovely place!

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Review from E C (Daughter of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Valley Lodge, from the management right through to the kitchen and laundry staff, have shown an incredibly high level of compassion and tenderness in caring for my mother. In particular, I want to praise the dedication and vigilance shown by the senior carers, including the rigorous
administration of medication. It has been heartening to see the whole team apply a friendly and helpful approach to all the residents. The organised activities have been varied and stimulating.

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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Valley Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Valley Lodge Nursing Home is calculated as follows: ( (265 Excellents x 5) + (77 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 356 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Valley Lodge Nursing Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Rebecca

Rebecca Stephenson

Job Title: Home Manager

Joined: 2022

I am Rebecca and am delighted to be the manager of Valley Lodge.

I am a registered nurse and like nothing more than getting stuck into care.

I believe that one of my main roles as a manger is to invest in the staff so that they are confident and competent in their role. By doing this, the staff are then able to deliver outstanding care to our residents.

I also believe that we are here to live every day to the full and so this is the ethos of the home.

When I am not at work I have 3 fabulous daughters and 3 dogs (plus assortment of other animals!) who I love to walk in the local woodland.