Victoria Park Care Home has a Review Score of 9.6 (9.603) out of 10, based on 11 reviews in the last 2 years. Over all time Victoria Park Care Home has 80 reviews.
Review from S K (Sister of Resident) published on 9 September 2024
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Overall Experience
4.0 out of 5
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Review from Karen J (Daughter of Resident) published on 9 April 2024
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5.0 out of 5
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Review from Sue P (Wife of Resident) published on 22 March 2024
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Overall Experience
5.0 out of 5
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Review from Judith H (Daughter of Resident) published on 13 March 2024
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Overall Experience
5.0 out of 5
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Review from K H (Daughter of Resident) published on 31 January 2024
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Overall Experience
4.0 out of 5
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Review from J B (Daughter-in-law of Resident) published on 28 September 2023
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Overall Experience
4.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Victoria Park Care Home
Thank you for your review; we value all feedback, as this helps us to improve our service where required. The home operates an open-door policy, and you are welcome to meet with us to discuss any concerns you may have. We would be happy to discuss with you how we determine staffing levels in accordance with resident dependencies, which are reviewed regularly by senior management. Thank you for your positive comments about the team; this will be passed on to everyone at Victoria Park, and we will continue to deliver kind, person-cantered care to all our residents.
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Review from L H (Son of Resident) published on 21 September 2023
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5.0 out of 5
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Review from Kerry H (Daughter of Resident) published on 6 June 2023
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5.0 out of 5
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Review from B M (Granddaughter of Resident) published on 22 May 2023
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Overall Experience
5.0 out of 5
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Review from S M (Son of Resident) published on 22 May 2023
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Overall Experience
4.0 out of 5
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Review from Dawn W (Niece of Resident) published on 19 April 2023
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5.0 out of 5
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Review from Susan B (Niece of Resident) published on 17 August 2022
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Overall Experience
5.0 out of 5
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Review from M P (Son of Resident) published on 6 January 2022
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5.0 out of 5
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Review from M B (Son of Resident) published on 23 December 2021
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Overall Experience
4.0 out of 5
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Review from D B (Daughter of Resident) published on 23 December 2021
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Overall Experience
4.0 out of 5
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Review from Y C (Daughter of Resident) published on 6 December 2021
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5.0 out of 5
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Review from D C (Daughter of Resident) published on 6 December 2021
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Overall Experience
5.0 out of 5
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Review from S W (Son of Resident) published on 6 December 2021
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Overall Experience
5.0 out of 5
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Review from S B (Daughter of Resident) published on 1 December 2021
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Overall Experience
5.0 out of 5
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Review from Stephen D (Nephew of Resident) published on 17 June 2021
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Overall Experience
4.0 out of 5
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The Review Score of 9.6 (9.603) out of 10 for Victoria Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.603 for Victoria Park Care Home is calculated as follows: ( (79 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 126 Ratings = 4.603
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Victoria Park Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Jul 2019
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Job Title: Home Manager
Introducing Shini Jose, Home Manager at Victoria Park, Ilkeston
What does ‘kindness’ mean to you?
“To me, kind care means being willing to put the needs of others first and treating them with kindness, compassion, dignity and respect.”
As a registered nurse with continuing health care assessor experience, Shini has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.
Talking about her decision to work in the care sector, Shini said:
“I love caring, as caring for others is incredibly rewarding and I can positively influence the lives of other people”.
As Home Manager for Victoria Park, Shini closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Shini remarked:
“I like making connections with people and I enjoy being part of the team, and I like being able to make a positive influence and help make people feel happy and safe. I get called "Smiley" instead of Shini, as people seem to always remember my smiley face rather than my name!”
Outside of work, Shini enjoys reading and is trained in Indian classical dances.
