Victoria Park Care Home

Manners Road, Ilkeston DE7 5HB
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9.6 80 Reviews
  • Victoria Park Care Home, Ilkeston
Victoria Park Care Home, located in Ilkeston, Derbyshire, provides personalised residential and nursing care to older people in a caring and inclusive environment.

The team support residents at Victoria Park to lead an active and fulfilling life in whatever way suits them best. Whether it's cosying down with a drink or spending time carrying out their hobbies, there's always something on offer. Residents are also encouraged to take an active role in the Ilkeston community.

Inside the home, residents have the choice of several well presented sitting and dining rooms, all designed to offer maximum comfort. The hairdressing salon and sunny conservatory are favourite spots for some relaxation and, outside, the enclosed garden, cared for by some residents, is a popular spot to catch up with friends and family.

Victoria Park also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that meal times are something for all residents to look forward to.

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Care Provided by Victoria Park Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shini Jose (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Victoria Park Care Home Reviews (80)

Total of 80, showing 21-40
9.6

Victoria Park Care Home has a Review Score of 9.6 (9.603) out of 10, based on 11 reviews in the last 2 years. Over all time Victoria Park Care Home has 80 reviews.

Overall Experience

  • 59
  • 21
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  • 0

Date Published

80
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3
11
69

Review from Michael D (Son of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring nursing and care staff and management. I was impressed that my mother always look well cared for - the staff facilitated phone communication every day despite the challenges of lockdown. Restricted visiting was supported when government restrictions allowed. Mum was supported with care and
compassion in the difficult last weeks of her life. I too felt supported by some lovely staff.

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Review from Lynda S (Daughter of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Victoria Park Care Home on an end of life plan. Even though he, unfortunately, wasn't a resident for very long, the staff were very friendly, professional and supportive. Keeping me updated each day on his progress. They nursed my dad with dignity, respect and excellent care, right
up until the end.

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Review from Mary B (Daughter of Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

ur mum was only in for a very short time; she was quite ill when she went there, but the care and support given to her was excellent.

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Review from M S (Daughter of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very pleased with her care. There isn't anyone she doesn't like. The staff are so lovely to her. They can't do enough for her, for her family peace of mind is priceless.

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Review from M H (Son-in-law of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care provided/ very friendly staff. Thnak you for all your hard work.

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Review from L H (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came for 2 weeks respite, extended to 4 weeks whilst waiting for somewhere more permanent. As a family, we are pleased with the care provided. No complaints.

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Review from A B (Godson of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time I visited Victoria Park and I found the staff all very helpful and attentive to the residents.

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Review from S B (Goddaughter of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty has made the transition to nursing care recently and has found it difficult. The staff have made the transition much easier, they are very welcoming to visitors and the care and support is fantastic. I know my Aunty is in safe hands and this puts the families mind at rest at a difficult time.

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Review from S B (Daughter of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away after spending 2 and a half years at the home. At all times, she had excellent care from all the staff and I would like to thank each and every one of them.
I would particularly like to thank the manager and admin assistant for all their help and support.

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Review from H P (Daughter of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed short term care due to a broken leg. Everyone at the home has been lovely and caring.
Mum was upset on the first day but was soon put at ease and settled quite quickly.
Thank you for the care.

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Review from S E (Daughter of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff friendly, helpful. Will do anything you ask if at all possible. Mum couldn't ask for any better care.

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Review from Colin A (Brother-in-law of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring and helpful in every aspect of their job.

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Review from P T (Niece of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident for some years. I would describe her as content. She likes the carers and says they are very kind. Although she has a small appetite she considers the food to be excellent.

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Review from Michael D (Son of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very friendly and helpful and resident s appear happy.
It was a pleasure to visit.

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Review from Jessica D (Granddaughter of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention given.
All needs met. Wouldn't choose any other place for grandma to be.

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Review from P D (Daughter-in-law of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very welcoming and caring.
Mum looked very well cared for.

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Review from Peter G (Friend of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasant welcome, nothing is too much trouble for our friend.

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Review from A A (Son-in-law of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely, caring place and staff.

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Review from Colin S (Son-in-law of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience of Victoria Park is very positive.
My mother-in-law was very well looked after by a very caring, sympathetic and friendly staff. Especially during the last few weeks of her life.

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Review from Joyce B (Daughter of Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Victoria Park Care Home nearly 6 years. I have found the care home perfect for him along with the staff and accommodation. I would recommend Victoria Park Care Home to anyone.

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Current Review Score: 9.6 (9.603)

Overview of Review Score

The Review Score of 9.6 (9.603) out of 10 for Victoria Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.603 for Victoria Park Care Home is calculated as follows: ( (79 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 126 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Park Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Shini

Shini Jose

Job Title: Home Manager

Introducing Shini Jose, Home Manager at Victoria Park, Ilkeston


What does ‘kindness’ mean to you?


“To me, kind care means being willing to put the needs of others first and treating them with kindness, compassion, dignity and respect.”


As a registered nurse with continuing health care assessor experience, Shini has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Talking about her decision to work in the care sector, Shini said:


“I love caring, as caring for others is incredibly rewarding and I can positively influence the lives of other people”.


As Home Manager for Victoria Park, Shini closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Shini remarked:


“I like making connections with people and I enjoy being part of the team, and I like being able to make a positive influence and help make people feel happy and safe. I get called "Smiley" instead of Shini, as people seem to always remember my smiley face rather than my name!”


Outside of work, Shini enjoys reading and is trained in Indian classical dances.