Victoria Park Care Home

Manners Road, Ilkeston DE7 5HB
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9.6 80 Reviews
  • Victoria Park Care Home, Ilkeston
Victoria Park Care Home, located in Ilkeston, Derbyshire, provides personalised residential and nursing care to older people in a caring and inclusive environment.

The team support residents at Victoria Park to lead an active and fulfilling life in whatever way suits them best. Whether it's cosying down with a drink or spending time carrying out their hobbies, there's always something on offer. Residents are also encouraged to take an active role in the Ilkeston community.

Inside the home, residents have the choice of several well presented sitting and dining rooms, all designed to offer maximum comfort. The hairdressing salon and sunny conservatory are favourite spots for some relaxation and, outside, the enclosed garden, cared for by some residents, is a popular spot to catch up with friends and family.

Victoria Park also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that meal times are something for all residents to look forward to.

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Care Provided by Victoria Park Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shini Jose (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Victoria Park Care Home Reviews (80)

Total of 80, showing 41-60
9.6

Victoria Park Care Home has a Review Score of 9.6 (9.603) out of 10, based on 11 reviews in the last 2 years. Over all time Victoria Park Care Home has 80 reviews.

Overall Experience

  • 59
  • 21
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Date Published

80
0
3
11
69

Review from C R (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care given to my mum. Staff are extremely helpful and friendly.

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Review from Brian R (Son-in-law of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and willing to help.
Manager's door always open and very approachable.
Food very good.
I would highly recommend this care home to anyone looking for a place for their loved ones.

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Review from E S (Friend of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visiting my friend I have seen her treated with compassion and dignity. The food always looks nice and there is a good variety and choice. Her room always looks clean and tidy. Staff have always been helpful with any questions I have asked.

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Review from Jennifer G (Wife of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been in since 10th December 2018 and I have no faults. A well-run home by the staff.

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Review from Michael R (Friend of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always the home was clean. The person I was visiting looked clean and well. The staff were their usual friendly selves. I was there during lunch and the food looked appetising and adequate portion size. I have had a meal before and it has been better than a lot of meals I have had in various eating
places.

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Review from R R (Husband of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think my wife is well looked after and cared for in this home and she seems very happy and contented.

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Review from Jane S (Daughter of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is always clean and tidy and nice and warm. The staff are very friendly, welcoming and approachable. They give the residents lots of care and attention. No one is ever neglected or ignored. They go out of their way to make sure everyone is cared for and feels important. Excellent. Thank
you.

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Review from Stuart K (Husband of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience of myself and family regarding the care and consideration towards my wife by the staff of Victoria Park Care Home was first class in every way, excellent in every way.
My wife was cared for like a member of family.
We cannot thank everyone concerned enough.
Thank you all so much. Take
care. Lots of love.

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Review from Jean W (Wife of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management are all very kind and caring, always listen to what relatives ask about loved ones and take notice of any information that is offered to them with the care of their relative because we know our loved ones and what they need. This is a good home for respite as well.

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Review from Margaret B (Wife of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful, caring home.
My husband is cared for so well here.
The manager is excellent, very helpful and supportive, all the staff are cheerful and co-operative - even under extremely challenging circumstances.
I consider that we are extremely fortunate to have my husband looked after so kindly
here.

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Review from Meryl G (Wife of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is situated near a lovely park and is very handy as it is near the main road but has good parking in front of the home. It is very pleasant and welcoming.

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Review from Peggy Marion B (Daughter of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my mom she is always dressed nicely, has her hair combed and looks cared for and for that I'm very grateful. If she could speak I know she would say 'thank you'.

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Review from Alan D (Son-in-law of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care my mother in law receives is excellent. All the staff are very kind and extremely helpful. Any questions you ask are always answered. If you ask for any help it is always given. All the residents are treated with respect and dignity.

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Review from Andrew D (Cousin of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is performed professionally, efficiently and the staff listen to your concerns (if any) and I cannot find any faults with them and their care with my Cousin.

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Review from Ian M (Son of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is lovely. Very clean and pleasant. Your staff are excellent. My only criticism is that you seem short of staff, a couple more carers would be good. My mum has no complaints about the food or the general care, but she seems to spend all day just sitting and not getting any kind of exercise.

Reply from Clare Sheehan, Careline Advisor at Victoria Park Care Home

Thank you for your review, our staffing levels are monitored and allocated according to resident’s dependencies within the home and these are reviewed on a regular basis. We now have a new Wellbeing Co-ordinator within the home and I have asked that she spends time with your mother to identify any existing and new activities along with any exercise that she would like to participate in. As you are aware, I operate an open door policy within the home and therefore you are welcome to speak to me at any time.


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Review from M M (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really happy with the home BUT the lack of staff who are (caring) and management has been a cause for concern. The remaining carers and housekeepers should be rewarded for sticking with the situation such as a pay rise for such lovely girls. Would like to see more structured activities, not the
craft side but more homely pursuits and one to one conversations with residents.

Reply from Clare Sheehan, Careline Advisor at Victoria Park Care Home

Thank you very much for your valued feedback. We are pleased to announce that the home manager is now back in the home full time following her recuperation and she will be supporting the staff team to continue to deliver the kind care you have praised them for. We also have our well-being co-ordinator in post who is doing a daily range of different activities and would be more than happy to discuss personal interests with your relative.


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Review from Christine S (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very pleased with the care given to our mum. All the carers genuinely seem to actually care about the residents and do everything possible for their comfort. No complaints whatsoever.

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Review from June B (Friend of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff very friendly and offered us a cup of tea.

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Review from Sylvia H (Niece of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been excellent in their care for my aunt. I would have no problems in recommending this care home to anybody.

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Review from Jackie G (Daughter of Resident) published on 24 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although our mother was only in this home for a short time, we found the way she was looked after was great. All the staff were kind, considerate and friendly. The room our mother had was quite large and well maintained. A friend or family member would visit her most days and we were never made to feel
unwelcome, even when six adults and my four year old granddaughter turned up all at the same time, they did not mind. We were really pleased that we managed to find somewhere so nice and in a lovely and convenient location.

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Current Review Score: 9.6 (9.603)

Overview of Review Score

The Review Score of 9.6 (9.603) out of 10 for Victoria Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.603 for Victoria Park Care Home is calculated as follows: ( (79 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 126 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Park Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Shini

Shini Jose

Job Title: Home Manager

Introducing Shini Jose, Home Manager at Victoria Park, Ilkeston


What does ‘kindness’ mean to you?


“To me, kind care means being willing to put the needs of others first and treating them with kindness, compassion, dignity and respect.”


As a registered nurse with continuing health care assessor experience, Shini has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Talking about her decision to work in the care sector, Shini said:


“I love caring, as caring for others is incredibly rewarding and I can positively influence the lives of other people”.


As Home Manager for Victoria Park, Shini closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Shini remarked:


“I like making connections with people and I enjoy being part of the team, and I like being able to make a positive influence and help make people feel happy and safe. I get called "Smiley" instead of Shini, as people seem to always remember my smiley face rather than my name!”


Outside of work, Shini enjoys reading and is trained in Indian classical dances.