Victoria Park Care Home

Manners Road, Ilkeston DE7 5HB
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9.6 80 Reviews
  • Victoria Park Care Home, Ilkeston
Victoria Park Care Home, located in Ilkeston, Derbyshire, provides personalised residential and nursing care to older people in a caring and inclusive environment.

The team support residents at Victoria Park to lead an active and fulfilling life in whatever way suits them best. Whether it's cosying down with a drink or spending time carrying out their hobbies, there's always something on offer. Residents are also encouraged to take an active role in the Ilkeston community.

Inside the home, residents have the choice of several well presented sitting and dining rooms, all designed to offer maximum comfort. The hairdressing salon and sunny conservatory are favourite spots for some relaxation and, outside, the enclosed garden, cared for by some residents, is a popular spot to catch up with friends and family.

Victoria Park also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that meal times are something for all residents to look forward to.

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Care Provided by Victoria Park Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shini Jose (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Victoria Park Care Home Reviews (80)

Total of 80, showing 61-80
9.6

Victoria Park Care Home has a Review Score of 9.6 (9.603) out of 10, based on 11 reviews in the last 2 years. Over all time Victoria Park Care Home has 80 reviews.

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Review from D W (Daughter of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent just over a week in the care home for end of life care. The environment was warm and welcoming as were the staff. This was a difficult time emotionally for the family but the staff were kind and supportive in particular the staff were very considerate of my 90-year-old dad.

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Review from Jean C (Wife of Resident) published on 14 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent three years in Victoria Park Care Home he seemed quite content as he had dementia so he couldn't let me know the staff were very understanding with him and respected him as he needed assistance with everything the management team and nurses were very kind and helpful keeping me in the
picture all the time. I truly recommend this care home to anyone.

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Review from Joyce G (Wife of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Right from the first contact with the home, we felt welcome. We were reassured this was the right place for my husband. All staff seemed focused on the welfare of residents.
We were happy with his end of life care.

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Review from M L M (Wife of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a better home than the last one my husband was in. I am very happy because he is happy here. Staff and management are very understanding and have deaf awareness.

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Review from Elizabeth W (Partner of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise their care enough.

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Review from Janet T (Daughter of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most fantastic care home, great caring people, could not find a better place or better people. My mom loves it.

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Review from Jill G (Daughter of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Victoria Park for end of life care.
The staff were very caring and looked after mum very well.
They were very approachable and always gave me the time to talk to them.
The home itself was very clean and had a lovely atmosphere as soon as you walked in.

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Review from Kenneth W (Husband of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit the home every day and help my wife with her dinner and other minor needs. I have found the management and staff very good providing the care to my wife, and she likes the staff very much.

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Review from Linda D (Daughter of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria Park Care Home is a very friendly, calm and happy home. My mother is always cared for whenever she needs anything. Christmas activities have been very received, with a pantomime, Christingle service, lantern walk and entertained by two really good singers, followed by a buffet tea.
The home
has been decorated nicely for Christmas and residents have been busy making cards for their families and crafts.

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Review from Jane F (Daughter of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident here in September 2016 on end of life care. It is a great relief to know that he is being well looked after at the end of his life. All staff are kind, considerate and very pleasant. Very rarely have I seen anyone without a welcoming smile. My father loves the food. He is
comfortable and all his needs are met.

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Review from Elizabeth C (Daughter of Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care our mother has received to date is very good. The staff are caring and professional. They treat our mother with care and dignity. They make time to talk to our mother and make visitors very welcome. The home is very clean and has a nice atmosphere. Hygiene standards are high. The rooms are
clean and nicely decorated. The home is well managed. The manager is approachable and "hands on". We would recommend this nursing home.

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Review from S K (Sister of Resident) published on 15 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been living at Victoria Park Care Home since 2009. She needs 24 hr care. All the carers at the home are very caring and helpful, nothing is too much trouble. There is entertainment on a regular basis and coffee mornings.

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Review from Margaret L (Daughter of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is happier since being in the home.

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Review from Yvonne C (Daughter of Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria Park Care Centre is a small, intimate home for the elderly who need general care and nursing. The residents when and whenever able, are encouraged to sit in the main lounge area of the home where their activities co-ordinator provides and helps them with varying activities throughout the day
time and regular "entertainers" visit and entertain in the afternoons.
Breakfast and lunch is served in a small dining area or taken to residents if they are unable to sit at a table. Again, this provides an intimate feel to the home with every resident served individually - and relatives are able to join their loved ones for meals too!
Tea time is served to the residents in an informal 'buffet' style. My father has been a resident here for one and a half years and despite his problems appreciates and likes this home.

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Review from David and Sue (Son of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum joined the home having been discharged from hospital in the expectation that her life expectancy was limited. Nevertheless she was treated with full care and respect as if she was joining the home for an extended period. Staff were attentive, supportive and showed an interest in her and her views.
Sadly she died after just over a month but she could not have been cared for better, nor could we have experienced better relationships with the staff who were always welcoming to us.

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Review from Rosemary W (Daughter of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has improved both physically and mentally. I am always told if there is any change in his care. Visitors are always made welcome, other residents seem happy, dad is always clean and in his own clothes. The main thing is he seems happy. If it wasn't for the care home, dad would not be around
today. Thank you Victoria Park.

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Review from Joan (Resident) published on 22 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed staying here. The staff are very kind and considerate. They are very helpful and come as soon as I need them.

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Review from Rosemary W (Daughter of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother died on Feb 2nd 2016 having been at Victoria Park for 4 years. I have always been very satisfied with the care and compassion shown to mother. In mothers' final hours she was not alone and staff showed such care and concern. The undertakers even remarked how visibly upset the carers were as mother
was taken away.

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Review from Janet T (Daughter of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom went into care for two weeks Christmas and New Year period as I run a business. I could not believe how helpful and friendly everyone was. I have had some bad experiences with care homes in the past. This one was amazing on collection I have not seen mom looks so well and happy in any time that
she has been away from me. Their was no rush to leave and tears when she said bye. Wonderful can't thank them all enough.

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Review from Malcolm H (Niece of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt came to the home I thought she would be bed-ridden totally, however due to the persistence of her carers they have managed with the purchase of a special chair to get her up for a few hours very other day and into the lounge where she is amongst other people. The dedication and professionalism
of the carers here have given her a quality of life I could never have given her at home. I would have no hesitation in recommending this home whatever their disability. They would be well looked after.

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Current Review Score: 9.6 (9.603)

Overview of Review Score

The Review Score of 9.6 (9.603) out of 10 for Victoria Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.603 for Victoria Park Care Home is calculated as follows: ( (79 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 126 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Park Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Shini

Shini Jose

Job Title: Home Manager

Introducing Shini Jose, Home Manager at Victoria Park, Ilkeston


What does ‘kindness’ mean to you?


“To me, kind care means being willing to put the needs of others first and treating them with kindness, compassion, dignity and respect.”


As a registered nurse with continuing health care assessor experience, Shini has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Talking about her decision to work in the care sector, Shini said:


“I love caring, as caring for others is incredibly rewarding and I can positively influence the lives of other people”.


As Home Manager for Victoria Park, Shini closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Shini remarked:


“I like making connections with people and I enjoy being part of the team, and I like being able to make a positive influence and help make people feel happy and safe. I get called "Smiley" instead of Shini, as people seem to always remember my smiley face rather than my name!”


Outside of work, Shini enjoys reading and is trained in Indian classical dances.