Victoria Park Care Home

Manners Road, Ilkeston DE7 5HB
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9.6 85 Reviews
  • Victoria Park Care Home, Ilkeston
Victoria Park Care Home, located in Ilkeston, Derbyshire, provides personalised residential and nursing care to older people in a caring and inclusive environment.

The team support residents at Victoria Park to lead an active and fulfilling life in whatever way suits them best. Whether it's cosying down with a drink or spending time carrying out their hobbies, there's always something on offer. Residents are also encouraged to take an active role in the Ilkeston community.

Inside the home, residents have the choice of several well presented sitting and dining rooms, all designed to offer maximum comfort. The hairdressing salon and sunny conservatory are favourite spots for some relaxation and, outside, the enclosed garden, cared for by some residents, is a popular spot to catch up with friends and family.

Victoria Park also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that meal times are something for all residents to look forward to.

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Care Provided by Victoria Park Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shini Jose (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Victoria Park Care Home Reviews (85)

Total of 85, showing 81-85
9.6

Victoria Park Care Home has a Review Score of 9.6 (9.599) out of 10, based on 16 reviews in the last 2 years. Over all time Victoria Park Care Home has 85 reviews.

Overall Experience

  • 63
  • 22
  • 0
  • 0
  • 0

Date Published

85
5
6
16
69

Review from Rosemary W (Daughter of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has improved both physically and mentally. I am always told if there is any change in his care. Visitors are always made welcome, other residents seem happy, dad is always clean and in his own clothes. The main thing is he seems happy. If it wasn't for the care home, dad would not be around
today. Thank you Victoria Park.

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Review from Joan (Resident) published on 22 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed staying here. The staff are very kind and considerate. They are very helpful and come as soon as I need them.

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Review from Rosemary W (Daughter of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother died on Feb 2nd 2016 having been at Victoria Park for 4 years. I have always been very satisfied with the care and compassion shown to mother. In mothers' final hours she was not alone and staff showed such care and concern. The undertakers even remarked how visibly upset the carers were as mother
was taken away.

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Review from Janet T (Daughter of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom went into care for two weeks Christmas and New Year period as I run a business. I could not believe how helpful and friendly everyone was. I have had some bad experiences with care homes in the past. This one was amazing on collection I have not seen mom looks so well and happy in any time that
she has been away from me. Their was no rush to leave and tears when she said bye. Wonderful can't thank them all enough.

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Review from Malcolm H (Niece of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt came to the home I thought she would be bed-ridden totally, however due to the persistence of her carers they have managed with the purchase of a special chair to get her up for a few hours very other day and into the lounge where she is amongst other people. The dedication and professionalism
of the carers here have given her a quality of life I could never have given her at home. I would have no hesitation in recommending this home whatever their disability. They would be well looked after.

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Current Review Score: 9.6 (9.599)

Overview of Review Score

The Review Score of 9.6 (9.599) out of 10 for Victoria Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.599 for Victoria Park Care Home is calculated as follows: ( (119 Excellents x 5) + (55 Goods x 4) + (7 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 182 Ratings = 4.599

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Park Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Shini

Shini Jose

Job Title: Home Manager

Introducing Shini Jose, Home Manager at Victoria Park, Ilkeston


What does ‘kindness’ mean to you?


“To me, kind care means being willing to put the needs of others first and treating them with kindness, compassion, dignity and respect.”


As a registered nurse with continuing health care assessor experience, Shini has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Talking about her decision to work in the care sector, Shini said:


“I love caring, as caring for others is incredibly rewarding and I can positively influence the lives of other people”.


As Home Manager for Victoria Park, Shini closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Shini remarked:


“I like making connections with people and I enjoy being part of the team, and I like being able to make a positive influence and help make people feel happy and safe. I get called "Smiley" instead of Shini, as people seem to always remember my smiley face rather than my name!”


Outside of work, Shini enjoys reading and is trained in Indian classical dances.