The Vale Care Home

Castle Lane, Bolsover, Chesterfield S44 6PS
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8.6 24 Reviews
  • The Vale Care Home, Chesterfield
The Vale Care Home in Bolsover, Chesterfield, provides personal care and nursing care over two floors, with communal spaces on each level.

The home can cater for people with a wide range of healthcare needs, including physical disability. There are 34 single rooms and 3 shared, of which 13 have ensuite facilities.

Residents benefit from an accessible garden and being cared for by a friendly and compassionate team, who is committed to providing the best care possible.

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Care Provided by The Vale Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Angela Mason (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Funding & Fees Guide for The Vale Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • to be discussed

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Vale Care Home Reviews (24)

Total of 24, showing 1-20
8.6

The Vale Care Home has a Review Score of 8.6 (8.558) out of 10, based on 5 reviews in the last 2 years. Over all time The Vale Care Home has 24 reviews.

Overall Experience

  • 16
  • 4
  • 2
  • 1
  • 1

Date Published

24
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19

Review from B S (Daughter-in-law of Resident) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family have found the care home very welcoming, nothing is too much trouble, our mum has made friends, and been able to feel part of a family. The only negatives I have are the home really needs upgrading it's very tired looking, also displaying menus they're not always on display personally
I think picture menus are a fantastic idea especially for dementia residents. The manager is lovely and comes and chats quite often which I find nice.

Reply from Angela Mason, Manager at The Vale Care Home

Thank you for you feedback, we are currently working to improve the home 's dcor etc, we have an improvement plan in place. our menu's are on the board upstairs with a typed version and had written daily on the white board and downstairs is the same, we have picture menu's already in place, we put pictures on the white board upstairs of the food for that day for our dementia unit. we have already had significant improvements made to the home over the past year and will continue to do so


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Review from Nat T (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Currently my dad resides at the vale. He needs full care as his body no longer functions due to his Parkinson's and other Parkinson related illnesses. However, he is sound of mind, enjoys being grumpy, says what he thinks and quite stubborn at times too! But the staff understand that, don't take
offence and actually take the time to talk him round! They bend over backwards trying to make his meals varied despite his strict soft food diet and the chef even sits and goes through menus with him.


They have regular entertainment and activities, celebrations and events. This week he had his birthday and they spoilt him with a tea party, full decorations and food. It was wonderful.


His room has been freshly decorated and is always clean, the home is always warm and never seems to have a smell (which others can do) nothings too much trouble.


I would definitely recommend and we're so pleased he went on respite there as they gave him the care that made the transition to full care easier


Reply from Angela Mason, Manager at The Vale Care Home

Thank you for your review, this means a lot to us as a team, we will always go above and beyond to ensure our residents and family are happy.


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Review from S T (Son of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a review meeting regarding my father who is a resident. The meeting room was appropriate for the meeting. I was met at the door by a staff member and escorted to the meeting room. Appropriate refreshments were offered and my father (resident) and mother were treated with dignity and respect.
All staff members were personable, pleasant and helpful.

Reply from Angela Mason, Manager at The Vale Care Home

Thank you for your lovely comments, we pride ourselves on ensuring everyone is made to feel welcome and part of the home.


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Review from Julie W (Daughter of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is happy and safe which is priceless to me. She is a bit fed up of the sausages for lunch but they are ok if really well cooked. Her room is clean and tidy, we are still waiting for a second call button in her room. The staff are really caring and friendly and cannot do enough for her. The manager
is friendly, helpful, knowledgeable and very approachable.

Reply from Angela Mason, Manager at The Vale Care Home

Thank you very much for taking the time to complete a review of our home; your loved one is always involved in choosing what they would like to eat, we also hold residents meeting with the kitchen staff to review the food and make suggestions of what they would like to see on the menu, we have plenty of choices. The call bell has been ordered and will be fitted ASAP. Please feel free to speak with me for an update as you know my door is always open.


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Review from Kate R (Daughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had excellent care despite having alzheimers and being challenging at times. Staff are caring and compassionate from admin domiciliary carers nurses and managers. Her carer particularly has gone above and beyond to make mum comfortable and her family feel welcome and included. The rooms are
comfortable and clean and the food is excellent.

Reply from Natalie Bullimore, Manager at The Vale Care Home

Thank you Kate for this lovely review. The colleagues have embedded the values of values of care and this reflects clearly from the outcome. We are happy mum and your experiences at The Vale have been very good.


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Review from Leah B (Respite Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came in for 2 weeks respite and stayed for 3 the manager is lovely nothing too much trouble. The staff are fantastic they make you feel very welcome and nothing too much trouble for them. It's just like being at home, the rooms are cleaned every day and the dinner cook is fantastic. You have home-cooked
meals every day and they cater for your needs to like. I have and will be coming back and hoping to stay for good and they say I can help with the entertainment side of things which I will look forward to so I can't wait till February.

Reply from Natalie Bullimore, Manager at The Vale Care Home

Thank you, Leah, it was an absolute pleasure having you in the home for three weeks and we look forward to you coming back to stay with us in February.
We have now filled the activities with a more robust table following the input from the other residents and now the position is fully filled.
It will be a great pleasure having you work alongside our activities coordinators. See you in February!


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Review from J M (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I’ve rated this care home 1 star. My dad stayed in this care home for a two-week respite so my mum could have a rest, but we ended up taking him out after 9 days. We told the staff about my dad's needs on many occasions but we were concerned on each visit about his care. My dad has Parkinson’s and dementia.
He needs help with everything. We understand that there are other residents with needs but my dad's basic needs we’re not carried out. When we took him home that morning, he was confused, agitated, and in some pain in his foot. We ended up having to ring his GP and they diagnosed cellulitis and prescribed him antibiotics as it can be a very serious condition. If we had left him any longer, goodness knows what outcome it would have been. To say we are furious is an understatement. Now he’s back home he has deteriorated so much and he's so confused. There is no way we would recommend this care home.

Reply from Natalie Bullimore, Manager at The Vale Care Home

Sorry to hear you feel you had a bad experience at The Vale care home. If you wish to discuss further any issues that you had then please do not hesitate to contact the management team.


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Review from Sharon H (Sister of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister went into The Vale Care Home in December 2020, and she was not very well at all. I've spoken to her every week on the phone, and I noticed a difference in how settled she was. I eventually got to see her last week, and I was shocked to see how well and happy she was. The Vale Care Home staff
are amazing, and the manager goes out of her way to make sure your happy and your family member gets everything they need, so thank you to all at The Vale for giving me back my sister, can't thank you enough.

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Review from June G (Wife of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for all your staff. I have watched the kindness shown to the residents. Thank you so much for everything you have done for my husband.

Reply from Jasmine Bracken, Marketing Administrator at The Vale Care Home

Thank you, June, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at The Vale Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Carlton S-B (Son of Resident) published on 27 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The staff at the Vale overall are absolutely lovely, very professional, caring and genuine people.


Higher management, however, including that who oversees facilities - is dreadful, almost comically tragic.


My mother has been 3 times, 1st time brilliant, last 2 visits management were unable to

plan simple tasks to make sure my mothers care needs are met - that is the bare minimum you are there to provide. I will not go into details, but on the 2nd occasion we didn't leave my mum, we took her straight back home, didn't even get her bags out of the car.


3rd occasion, still not right, my mother stayed for a few days and we took her home early, she now vows to never return. But again she loved the staff.


I genuinely feel sorry for the staff that put the hours in, and of course the patients, they deserve better.


Reply from Jasmine Bracken, Marketing Administrator at The Vale Care Home

Thank you, Carlton, for taking the time to leave us your feedback regarding The Vale Care Home. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate you taking the time to share your concerns and would welcome the opportunity to discuss these in more detail. Please could we ask that you kindly contact the Regional Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided. We look forward to hearing from you.


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Review from Jill H (Sister of Resident) published on 17 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

An extremely well run care home. Staff are always pleasant and polite. The residents are always well dressed and well looked after and always try to anticipate their needs. The home itself is generally clean and tidy and the domestic staff are always on hand for a chat with the residents and put a smile
on their faces. The staff do their best under pressure when short staffed. The only negative is that there are always agency nurses on duty during the day with no resident nurse.

Reply from Ronnie Cavanagh, Marketing at The Vale Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


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Review from Patricia L (Mother of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I'm happy with his care. He joins in activities when he can.

Reply from Ronnie Cavanagh, Marketing at The Vale Care Home

Thank you, Patricia, for letting us know how we are doing at The Vale Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Robert T (Nephew of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Safe, secure, good food.

Reply from Ronnie Cavanagh, Marketing at The Vale Care Home

Thank you, Robert, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Shala M (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Always been happy with the staff, attitudes, helpfulness.
Also keeps mum happy with personal care and they go above and beyond to help.

Reply from Ronnie Cavanagh, Marketing at The Vale Care Home

Thank you, Shala, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at The Vale Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Gillian M (Mother of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No problems. Staff treat my daughter with dignity and respect. Always a welcome smile.

Reply from Ronnie Cavanagh, Marketing at The Vale Care Home

Thank you, Gillian, for letting us know how we are doing at The Vale Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Dawn H (Daughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad moved into The Vale in March of this year. He loves it here, it's clean, staff are very pleasant and hardworking. The manager is approachable. My dad says the room is very nice and he has been able to personalise it to his own taste. The wet room is amazing and my dad is offered daily if he wants
a shower. The food and drink are very appetizing and ample. I think the activities coordinator is very understanding of the resident's needs and does a variety of different activities for all residents. I think the home is very safe and also value for money.

Reply from Ronnie Cavanagh, Marketing at The Vale Care Home

Thank you, Dawn, for your comments about your recent experience at The Vale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Tracy J (Daughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Four Seasons is a very friendly place to come and visit. They not only take care of you, they always find time to sit and talk to you. When you come to see the residents the staff are always doing something with the residents like painting nails, doing their hair, putting on makeup, anything to
make them happy. Just because they are disabled it doesn't mean that they can't be happy. They love to play games and sing songs.

Reply from Ronnie Cavanagh, Marketing at The Vale Care Home

Thank you, Tracy, for letting us know how we are doing at The Vale Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Pauline W (Sister of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Much improved with this Manager. My sister is getting out more and activities are much better.

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Review from Cheryl B (Daughter of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very good especially the new activities co-ordinator. The home itself has really improved had a makeover. Mum is much more settled now.

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Review from Yvonne P (Daughter of Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager makes himself known to residents and this is well received by them. Information about my mother's well-being is always communicated as soon as I arrive. This shows that they are observant and they care. Rooms/communal areas are kept clean. Personal clothing and bedding are also kept clean
and fresh. The dining arrangements are flexible to suit residents needs which can vary. Unfortunately The Vale has had difficulty recruiting an Events Co-ordinator over several months so I cannot review this element. Perhaps this reflects the fact that the post is part time and has a requirement to drive the mini bus limiting the number of candidates.

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Current Review Score: 8.6 (8.558)

Overview of Review Score

The Review Score of 8.6 (8.558) out of 10 for The Vale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.433 for The Vale Care Home is calculated as follows: ( (35 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 60 Ratings = 4.433

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.125 Points relating to the number of positive Reviews for The Vale Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 5 Positive Reviews ÷ 8 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Mar 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Vale Care Home

What types of Care is The Vale Care Home registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Vale Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Vale Care Home have?

There are 34 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at The Vale Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Vale Care Home to the centre of Chesterfield?

5.5 mile(s) as the crow flies, distance by road may be significantly further.