The Lodge Care Home is thrilled to welcome visitors. Visitors are encouraged to visit loved ones dedicated team members are always available to greet them with a warm welcome.
The Lodge Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.
The Lodge Care Home (Killamarsh) has a Review Score of 8.5 (8.458) out of 10, based on 11 reviews in the last 2 years. Over all time The Lodge Care Home (Killamarsh) has 42 reviews.
Review from L t (Daughter of Resident) published on 18 February 2025
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Reply from Alison Foreman, Commercial Director at The Lodge Care Home (Killamarsh)
Thank you very much for taking the trouble to review The Lodge Care Home, along with your recognition of the care team. Both are appreciated. We continue to work to improve the service we provide to our residents and the involvement of the care team in all aspects of the daily lives of our residents. Kind regards
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Review from J S (Daughter of Resident) published on 18 December 2024
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Reply from Davey Taverner, Digital Marketing Manager at The Lodge Care Home (Killamarsh)
Thank you for taking the time to review The Lodge so highly. We are heartened to know that your mum was comfortable and supported in her final days and we are happy we could provide her with the care she deserved. The team will be delighted to hear your warm words of recognition and we would like to extend our condolences to yourself and your family following the passing of your mum. If there is anything we can do please do not hesitate to contact the team here. Have a lovely day.
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Review from A F (Daughter of Resident) published on 27 September 2024
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Reply from Davey Taverner, Digital Marketing Manager at The Lodge Care Home (Killamarsh)
Thank you for taking the time to review The Lodge. We appreciate your feedback and are always looking to improve our services. We thank you for your honesty and will take this into consideration moving forward. We are thrilled you are pleased with the high level of care our team can provide for your mum. Thank you for your recognition of our team and their hard work and dedication. Have a wonderful day.
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Review from L H (Daughter of Resident) published on 27 September 2024
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Reply from Davey Taverner, Digital Marketing Manager at The Lodge Care Home (Killamarsh)
Thank you for your honest review of The Lodge. We are thrilled we could provide your mum with a high level of care and support, especially in her final days. We thank you for your kind words of appreciation towards our team and we are delighted you have recognised their hard work and dedication to care. We will take your comments into consideration moving forward and appreciate your honesty, which will help us to continue to improve our services here at The Lodge. Have a wonderful day.
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Review from Gillian C (Daughter of Resident) published on 28 September 2023
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Reply from Louise Johnsen, Home Manager at The Lodge Care Home (Killamarsh)
Thank you for your lovely review and overall rating. I'm very pleased to say we now have an activities lady who has joined our team to support our residents, I will ensure I introduce you.
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Review from Lisa H (Daughter of Resident) published on 6 July 2023
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Reply from Louise Johnsen, Home Manager at The Lodge Care Home (Killamarsh)
Good morning - thank you for your wonderful review. The team at The Lodge prides itself on ensuring all aspects of needs are fulfilled, we recognise it can be a difficult time for new residents and families and aim to make the transition as easy as possible.
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Review from K C (Daughter of Resident) published on 17 June 2023
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Reply from Louise Johnsen, Home Manager at The Lodge Care Home (Killamarsh)
Thank you kindly for taking the time to complete a review for our home. We pride ourselves here at The Lodge to ensure all service users receive the best care possible, a holistic approach to care encompasses all team members, including our wonderful catering and activities team. An open door for families from myself and the team is important to facilitate a good relationship, we are all happy to discuss any aspect with yourselves.
Kind regards,
Louise.
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Review from Barbara M (Resident) assisted by family/friend published on 11 May 2023
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Reply from Louise Johnsen, Home Manager at The Lodge Care Home (Killamarsh)
Thank you for taking the time to write a review for The Lodge. I am disappointed to read about your experience as this falls far below our usual high standards. I would like the opportunity to discuss this further and will seek to arrange a meeting at a time convenient to you. We take the feedback of our residents and their relatives seriously as this helps us to shape our continuous improvement plans and to address any issues we may be unaware of.
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Review from Gaile D (Daughter of Resident) published on 26 April 2023
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Reply from Louise Johnsen, Home Manager at The Lodge Care Home (Killamarsh)
Thank you for your review. The ability to attend face-to-face pre-admission assessments facilitates the overall understanding of meeting a potential service users needs. Here at The Lodge, we understand that moving into any care facility can be very difficult for all those involved and we take pride in initial meetings to facilitate a better transition for loved ones and their families.
As you are aware we have a wonderful activities lady now in post who has helped the home come alive again with the introduction of activities chosen by the service users. This includes group activities and spending 1 to 1 time with service users that do not wish to participate in group activities. Our coronation party yesterday was amazing and Mum joined in the singing which was lovely to see. The power of music is magical to witness the joy and happiness it brings to everyone.
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Review from Sharon B (Daughter of Resident) published on 19 April 2023
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Reply from Rebecca Johnsen, Home Manager at The Lodge Care Home (Killamarsh)
Thank you kindly for your lovely review. The team at the Lodge ensure all residents are cared for in a manner that is supportive and caring. Your mum continues to go from strength to strength and that is wonderful to see.
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Review from Stephen P (Son of Resident) published on 4 April 2023
Submitted via Website •
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Reply from Rebecca Johnsen, Home Manager at The Lodge Care Home (Killamarsh)
We would just like to take the opportunity to say thank you for your lovely review.
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Review from T G (Brother-in-law of Resident) published on 26 April 2022
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Review from A L (Son-in-law of Resident) published on 22 February 2022
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Review from P B (Son of Resident) published on 20 January 2022
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Review from E K (Brother of Resident) published on 31 December 2021
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Review from K L (Daughter of Resident) published on 9 November 2021
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Review from M C (Resident) published on 8 December 2020
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Review from William B (Son-in-law of Resident) published on 9 September 2020
Submitted via Postal Card •
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Review from Michelle M (Daughter of Resident) published on 8 September 2020
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Review from R R (Daughter of Resident) published on 18 October 2019
Submitted via Postal Card •
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Reply from Jasmine Bracken, Marketing Administrator at The Lodge Care Home (Killamarsh)
Thank you for your positive feedback towards The Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy.
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The Review Score of 8.5 (8.458) out of 10 for The Lodge Care Home (Killamarsh) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.9 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.883 for The Lodge Care Home (Killamarsh) is calculated as follows: ( (44 Excellents x 5) + (40 Goods x 4) + (33 Satisfactorys x 3) + (7 Poors x 2) + (4 Very Poors x 1) ) ÷ 128 Ratings = 3.883
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.575 Points relating to the number of positive Reviews for The Lodge Care Home (Killamarsh) is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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