Whittington Care Home

40 Holland Road, Old Whittington, Chesterfield S41 9HF
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8.9 27 Reviews
  • Whittington Care Home, Chesterfield
Whittington Care Home is a 48 bed care home in Chesterfield.

Staff are caring, professional and trained and take time to treat residents with respect and consideration.

There are lots of stimulating activities at the care home which is tailored to individual interests, abilities and preferences. Residents are supported to continue their hobbies and passions.

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Care Provided by Whittington Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Penelope Samura (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004
    • Number of floors: 2

Funding & Fees Guide for Whittington Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • Self-Funded Nursing Care from £1,386
    • Self-Funded Nursing Dementia Care from £1,386
    • RESPITE Self-Funded Residential Care from £780
    • RESPITE Self-Funded Residential Dementia Care from £780
    • RESPITE Self-Funded Nursing Care from £836
    • RESPITE Self-Funded Nursing Dementia Care from £836
  • (these prices are only a guideline, please contact Whittington Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Whittington Care Home is thrilled to welcome visitors. Visitors are encouraged to visit loved ones dedicated team members are always available to greet them with a warm welcome.


  • Parking

  • Whittington Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Whittington Care Home Reviews (27)

Total of 27, showing 1-20
8.9

Whittington Care Home has a Review Score of 8.9 (8.939) out of 10, based on 6 reviews in the last 2 years. Over all time Whittington Care Home has 27 reviews.

Overall Experience

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  • 10
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Date Published

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Review from Shirley A (Sister of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved here from Calderdale. He is a Chesterfield-born man and wanted to get back to
his home town. Whittington looked over his care plan documents, spoke with his social worker and said they could meet his needs.
It's been amazing for him.
In his previous home, he had refused to bathe
for over 18 months. Lived off pancakes twice a day for 8 months. His Parkinson's disease was not well managed and his learning difficulties were ignored. He wasn't getting his hair washed regularly and wasn't getting his toenails cut often enough. Wasn't taken to the podiatrist for over 6 months.
Now he showers every week, and gets his hair cut in the home's salon. Gets his foot care done with the regular visiting podiatrist. Eats 4 meals a day and lots of variety. He's gone up 2 sizes in trousers since he moved in 14 weeks ago.
Even though I'm over 80 miles away, I ring him most days and staff always update me on any appointments, medication changes etc.

Reply from Davey Taverner, Digital Marketing Manager at Whittington Care Home

Thank you so much for taking the time to review Whittington so highly. We appreciate it can be difficult when being so far away from a loved one and are heartened you have entrusted us with the care of your brother. We are so thrilled we have been able to meet your brother's needs and have been able to improve his quality of life. Providing the highest standard of care is our biggest aim here at Whittington. Thank you again and have a lovely day.


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Review from K C (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the standard of care that my mum receives. The staff are friendly, kind, caring and very patient. They really get to know the residents which enables them to communicate and reminisce with them about their past. Communication is excellent. I am always kept updated about my mum.
The home has a very friendly atmosphere and visitors are always made to feel very welcome.

Reply from Davey Taverner, Digital Marketing Manager at Whittington Care Home

Good morning and thank you for taking the time to review Whittington so highly. We appreciate all feedback we receive as it helps us to further improve our services. We are thrilled you are happy with the high level of care we strive for. Thanks again for the review and we will see you soon.


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Review from R M (Husband of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife came to Whittington Care Home some 4 weeks ago.
During this time I have gradually noticed her improvement, eating and cleanliness is first class.
The staff are all as helpful and the nursing care is as good as I have experienced and I feel that my darling wife has found the right place for
her.

Reply from Davey Taverner, Digital Marketing Manager at Whittington Care Home

Thank you for taking the time to review Whittington so highly. We are thrilled that your wife is settling in well with us and we are glad we can provide her with the high standard of care we strive for. Have a lovely day.


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Review from Sarah B (Friend of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff members at Whittington Care Home are fantastic! Such a great team who are all so caring. During a difficult time, they provided nothing but support to everyone involved. We cannot thank all the home staff enough.

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Review from E B (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved here in October 2023 when I first visited on Monday 23rd October. I was extremely impressed by the care staff in the lounge. They interacted so well with all the residents and attended to their needs. As a staff nurse myself I shared this with the Manager. Unfortunately mum ended up in hospital
but the care team and the Advanced Practitioner were phenomenal. Upon discharge the care is outstanding and all the carers are considerable and a credit to the home.

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Review from W D (Relative of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been in Whittington Care Home for only three weeks and naturally, it is taking time to settle. The staff, however, are extremely caring, tolerant of her sometimes violent mood swings, very professional, patient and nothing seems to overwhelm them. Actually, I am amazed at the competence,
friendliness and dedication of the staff who carry out their sometimes very unpleasant duties with a smile. Care, welfare and comfort of residents is obviously a priority and I am relieved and satisfied with all standards of residential and nursing care at Whittington Care Home.

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Review from Steve G (Son of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was moved to Whittington care home during COVID. We didn't have a chance to see where she was going due to the restrictions at the time.
Since she has been there we have noticed that she is calmer and happier than we have seen her for a while.
The staff are excellent. They keep us informed
of anything that is happening with Mum.
I have nothing but praise for the staff and management at Whittington, they do an amazing job under difficult circumstances.
Thank you.

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Review from Ruth C (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been residing at Whittington Care Home since February. He was placed there based on area and need. We are so grateful this place was chosen for him. He is happy, very well looked after. The staff are absolutely amazing, caring, professional and go over and above for residents in their care.
We can’t praise the home enough. Dad has people to chat to and socialise with, the staff treat him with the utmost respect and consideration, just as family would do. Staff know their residents, and make plans for activities and involvement, and also the Manager has clearly shown that the residents are her priority, she knows each individual as do her staff. The clinical staff instil confidence in our family that Dad's needs are fully met. The lounge has glass on two walls, it’s possible to drive into the car park and see the residents interacting with staff, residents always look well cared for and nicely groomed. In this difficult time, we couldn’t ask for more.

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Review from Vernon B (Husband of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife recently spent about three weeks in your care, because she had to be isolated as a result of a weakened immune system resulting from cancer treatment.
Whilst I could not visit due to the coronavirus, I spoke frequently with her during the early days of her stay, she was well pleased with the
level of care and enjoyed conversation with kind staff members. I also found the staff kind and caring when I contacted them by phone. Unfortunately, her weakened immune system eventually gave way due to pneumonia, my son and I were allowed to sit with her at lifes end. We both thank the staff for their care and attention given to us during a difficult time.
We highly recommend this establishment, our satisfactory rating for food drink and activities is only because my wife was not well enough to take advantages of all that was offered.

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Review from P B (Friend of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and very friendly, nothing is too much trouble. My friend is well cared for and she thinks the home is really good.

Reply from Jasmine Bracken, Marketing Administrator at Whittington Care Home

Thank you for your comments about your recent experience at Whittington Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from S N (Son of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day we viewed the care home, the transfer from the hospital and the care my father has received has been excellent.
All the staff are friendly and always keep me informed about his care.

Reply from Ronnie Cavanagh, Marketing at Whittington Care Home

Thank you, for your comments about your recent experience at Whittington Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from G B (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every one of the staff can't do enough for you and everyone knows what you've mentioned - communication is very good. They are warm and friendly with the residents without being patronising.
The reason that activities is rated as poor is that there is only one member of staff for all the residents.
This is not enough, as my mother likes to be busy and there is no one to supervise this. She could use four hours a day.
This one member of staff is good but overwhelmed.

Reply from Ronnie Cavanagh, Marketing at Whittington Care Home

Thank you for your comments about Whittington Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have and the improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again


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Review from M B (Niece of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family always feel guilty when a member of the family has to go into care but my Aunty enjoyed joining in all the social activities, especially a sing-song. The love and attention shown to her by all the staff was outstanding. I could visit at any time of day and night and she was always happy.
Later on, when she needed bed care, she was treated exceptionally well. The staff became her family (especially the males). She loved them and they all loved her.

Reply from Ronnie Cavanagh, Marketing at Whittington Care Home

Thank you for your comments about your recent experience at Whittington Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from M W (Daughter of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good, the staff are amazing. I think the food could be improved on and this is the one thing my mum complains about the most. The activities are another area which I think could be improved on. I was told the residents frequently went out for meals but to my knowledge my mum as only been
out once to the coast which she loved.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Whittington Care Home

Thank you for sharing your experience of Whittington Care Home. We are pleased to hear that your overall experience has been so positive. We always appreciate feedback and take comments seriously. Please reach out to us on your next visit to discuss any issues and concerns with us. We are always happy to help and always look at areas to improve. We look forward to your next visit. Take care.


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Review from A B (Daughter of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff can only work with what they've got.
Understaffed, not enough carers.
A lot of food inappropriate ie. turkey curry when residents got sickness and diarrhoea.
Mum's been in 2 years always had to buy her cereals for breakfast, jam for tea, Actimels, now on pureed food and having to buy yoghurts!
Managers
attitude towards staff is poor - that's why staff keep leaving. In 2 years the place has gone downhill.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Whittington Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.


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Review from L S (Partner of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In December my partner fell ill, the nurse rang 111 whilst waiting for a doctor. He deteriorated so 999 was called and he was taken to hospital. Thanks to her prompt action he was back home after 3 days. Two weeks later the same nurse checked my partner, once again with her professional approach, quick
thinking and understanding of the situation he was given the required treatment and medication and did not need to go to hospital.
This reflects the quality of care the home provides. A big thank you to all the staff who contribute to the running of this home.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Whittington Care Home

Thank you for your comments about your recent experience at Whittington Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from David H (Son of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at this facility for nearly three years. I found the staff treated my mother with dignity and respect and used her full first name rather than shortening it which she hated. She was included in all activities and encouraged to interact with others around her. She always looked well cared
for and was encouraged with eating and drinking.
There was always familiar staff around and they always greeted us cheerfully and appeared to be well trained and to enjoy their jobs, My mother's wishes and preferences were always taken into account.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Whittington Care Home

Thank you, David, for your lovely comments about Whittington Care Home. We really appreciate you taking the time to share your experience of our home and all of the staff involved here. It is rewarding to hear that you were so pleased with the quality of our care. We approach every resident with the utmost dignity and respect and try to make their experience a true home from home. Thank you once again for your praise and kind comments about the team here. It means so much to us.


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Review from Patricia S (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care my mother received when staying for 1-week respite, met my mother's needs fully. Thank you so much.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Whittington Care Home

Thank you, Patricia, for your comments about your recent experience at Whittington Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Your praise and kind comments about our team mean a lot to us. Thank you once again.


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Review from Dorothy H (Stepdaughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother was suffering from vascular dementia and Alzheimer's disease and following another stroke went into Whittington Care Home. From the moment of her admission we, the family, felt she received fantastic care and attention. She seemed 'happy' and cared for by all the of the staff and was fed
and given drinks, cleaned and given attention. After several more strokes, she became bedfast and the attention and feeding never dwindled. She was cared for to the very end. "Thank you. ABOVE AND BEYOND BY EVERYONE".

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Review from Bill H (Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I moved in during October 2016, I have been very settled. I have felt very welcome, secure, well looked after and comfortable. I have found that all the staff have been selected carefully and trained exceptionally well. All the carers know your name and when asked they do all they can do help
and assist you. No request is too large or small and they all are pleasant and friendly. I have a great rapport with them all except one.
I might be wrong but she seems to have a grudge against me. All the staff except for her, smile and are cheery. She seems to be going through the motions but doesn't really want to.
I am the only resident that is gluten intolerant which puts and extra hurdle in front of the kitchen staff. They all go out of their way to make my meals interesting and varied, even though I cause problems. The meals are well cooked and served at the correct temperature.
I have no problem in recommending this nursing home as the best in Chesterfield.

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Current Review Score: 8.9 (8.939)

Overview of Review Score

The Review Score of 8.9 (8.939) out of 10 for Whittington Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Whittington Care Home is calculated as follows: ( (51 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 70 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.225 Points relating to the number of positive Reviews for Whittington Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 6 Positive Reviews ÷ 9.6 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Penny

Penny Samura

Job Title: Home Manager

Penny is the manager at Whittington with several years of experience in the care sector managing successful care homes. Penny has a wealth of experience in the care sector and is committed to providing high-quality service. She is also responsible for the smooth running of the care home and the happiness and well-being of our Residents.


Frequently Asked Questions about Whittington Care Home

What types of Care is Whittington Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whittington Care Home provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Whittington Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Whittington Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Whittington Care Home to the centre of Chesterfield?

2.2 mile(s) as the crow flies, distance by road may be significantly further.