The Willows, Chesterfield

7 Norbriggs Road, Woodthorpe, Mastin Moor, Chesterfield S43 3BW
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8.6 18 Reviews
  • The Willows, Chesterfield, Chesterfield
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Care Provided by The Willows, Chesterfield

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 42 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Willows actively encourages family and friends to visit and therefore there are no restrictions on visiting times. Residents are welcome to invite friends and family to lunch.


    There are key code pads fitted to the main entrances and exits for security and safety reasons. Visitors are encouraged to take residents out, although they must inform the nurse in charge if they intend to do so and sign them in/out in reception. For safety reasons, The Willows asks all visitors to sign in when they arrive and sign out when they leave. The signing-in book is located in the main reception by the entrance and this is to be completed at all times.


  • Parking

  • Visitors’ parking is located at the front and side of the building.


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The Willows, Chesterfield Reviews (18)

8.6

The Willows, Chesterfield has a Review Score of 8.6 (8.577) out of 10, based on 3 reviews in the last 2 years. Over all time The Willows, Chesterfield has 18 reviews.

Overall Experience

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Review from Helen P (Daughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad urgently needed a care home for palliative care. The Willows care home were able to offer the care he needed and were happy for me to go and have a look around without giving them notice. Sadly Dad was only there for 3 days when he passed away in his sleep. Nothing was too much trouble, even providing
cups of tea at 2 am while we stayed with Dad. The manager and team have been supportive and compassionate, dads care was their priority. I wouldn't hesitate to recommend this care home.

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Review from Gary W (Son of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with Willows Care Home, especially with all the positive changes that the manager has made. It's a nice feeling seeing my Dad smiling when I visit rather than him upset or not wanting to be there. The staff there are doing a fantastic job and even from admin is easy to talk
to and very helpful. The staff makes you feel welcome and that the residents are all being looked after professionally and being kept as entertained as possible.

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Review from Claire G (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A care home that really cares.
The staff are just amazing, my dad has really settled in. It’s a lovely place where the nurses, carers and management can’t do enough for you. They treat Dad with real compassion and dignity, the home has a lovely, cosy and friendly atmosphere. The rooms are spotlessly
clean and homely. Finding this home has made such a difference to us all.
Thank you to all at The Willows, Chesterfield - we are so grateful!

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Review from Lyndsay G (Granddaughter of Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Grandma went to stay at Willows in December 2020, due to no longer being able to live independently. We can't thank the staff enough for the love, care and compassion they showed her whilst she was with them and this was never more so apparent than when she was put on end of life care. When someone
you love is leaving this world the most reassuring thing is knowing they are being cared for in the hours you aren't with them and we can't thank the staff enough for that reassurance. The staff were not only kind and compassionate towards our Grandma but towards me and my sister as well. All the staff were amazing, thank you.

Reply from Jeanette Heath, Home Manager at The Willows, Chesterfield

Thank you for your feedback in relation to The Willows, Chesterfield Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Sarah A-H (Daughter of Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted to The Willows in December 2019, he has both dementia and Alzheimer's. The staff are fantastic with him, so very caring and compassionate. He is very well looked after, showered, shaven and even has his hair cut. He has a lovely room with his own belongings. Not only have they made
my dad feel very welcome and at home, but they have with all our family too. We can visit any time of day and can even have lunch with Dad. I'm not sure where we'd be right now if it wasn't for this place and their wonderful staff.
Thank you all, keep up the great work.

Reply from Hilary Jane Clinch, Home Manager at The Willows, Chesterfield

Thank you for your feedback in relation to The Willows, Chesterfield Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from K R (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been wonderful, welcomed Mum with love, care and compassion; this has been extended to myself and the family. Mum is kept immaculately clean, attention paid to hair, nails and overall appearance. I am kept updated constantly on Mum's health, behaviour, appetite, likes and dislikes.
The selection of food and drink is excellent. I am always made welcome to have meals with Mum. Mum has actually gained weight. Room is beautiful and is kept spotlessly clean.

Reply from Hilary Jane Clinch, Home Manager at The Willows, Chesterfield

Thank you for your feedback in relation to The Willows, Chesterfield Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from J B (Daughter of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has vascular dementia and I am very pleased with the level of care my Mum has received while living in the home. The staff are exceptional, from the nursing staff to the carers, they are kind and respectful to my mother and myself. We are kept informed of any changes that are happening to my
mother's condition. Everybody I have met give 100%, and I am grateful and I will never forget them all for all the help and caring.

Reply from Hilary Jane Clinch, Home Manager at The Willows, Chesterfield

Thank you for your feedback in relation to The Willows, Chesterfield Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from S K (Son-in-law of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

We as a family would never recommend this home to anyone suffering from dementia or needing nursing care. This home would do well to appoint a full-time manager to sort out its many problems.

Reply from Gary Hooper, Operations Director at The Willows, Chesterfield

If you would like to raise your concerns directly with us, please contact our team on 01905 82 88 54 or email: garyhooper@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.


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Review from D W (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While mum has been at The Willows mum has been happy to join in with many activities. All the staff are friendly, understanding and knowledgeable which gives me peace of mind. An excellent home for your loved one.

Reply from Sandra Rhodes, Home Manager at The Willows, Chesterfield

Thank you for your feedback in relation to The Willows, Chesterfield Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Joye F (Niece of Resident) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt went into The Willows in January. Unfortunately for my aunt, it was for end of life care. I cannot praise the staff and manager highly enough. From the minute I came into contact with The Willows, all the staff where so friendly and caring - they did not mind how many times I rang. I visited
the home which was bright and clean and comforting - the tea being served looked delicious and was home cooked and living in London it was a relief to know that my aunt was really well cared for at the end of her life. I am only sorry that my aunt did not get to spend any time at The Willows as I think she would have enjoyed it.

Reply from Sandra Rhodes, Home Manager at The Willows, Chesterfield

Thank you for your feedback in relation to The Willows, Chesterfield Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Diane D (Wife of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows is a wonderful place. The staff is great, they care very much for the residents and the manager is fantastic. The place is spotless and they make the residents and people who come to visit so welcome, always offer a cup of tea of which I am so grateful for that. The food is excellent and
the rooms are very homely.
Overall, it is a fantastic place to put your loved one into. You know they are going to be looked after so well.

Reply from Sandra Rhodes, Home Manager at The Willows, Chesterfield

Thank you for your feedback in relation to The Willows, Chesterfield Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Jill F (Daughter of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I entered The Willows 2 years ago, I knew it was the place I wanted mum to be. The manager then was very accommodating. Since her departure, I know there have been numerous managers and every one comes with new ideas. That is my reason for marking management as only satisfactory. Every
member of staff work and pull together as a team and I cannot fault their patience, care and love they show.

Reply from Sandra Rhodes, Home Manager at The Willows, Chesterfield

Thank you for your feedback in relation to The Willows, Chesterfield Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Marjorie B (Sister of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the staff at The Willows


I would like to thank you all for the excellent care you gave my dear brother.


As his health deteriorated, it was a comfort to me to know that he was always shown kindness and respect. He would have been especially pleased that he was always helped to look clean

and smart.


I would personally like to praise you for all the wonderful work you do. The staff are professional, genuine, caring people who care deeply about the people in their care. I cannot recommend The Willows highly enough. Thank you.


Reply from Sandra Rhodes, Home Manager at The Willows, Chesterfield

Thank you for your feedback in relation to The Willows, Chesterfield Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Nigel F (Son of Resident) published on 15 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into The Willows about ten weeks ago and I cannot believe the difference that I have seen in her in that short space of time. Ten weeks ago here was a lady who was struggling to turn herself over in bed, needed 2 or 3 carers to help her move. Couldn't get to the loo, get up and move even small
distances. Now, ten weeks later she is looking the best I've seen her look for a very long time. She has settled in really well with help from all the staff who have been nothing short of superb. Initially, mum spent all her time in her room and mostly laid on her bed. Ten weeks on after much encouragement from the staff she can get up on her own is able to walk using her frame and spends most of her time in the lounge. I know that she is in very safe hands and it has given me a peace of mind that I haven't had for a long long time. The staff are professional, genuine, caring people who care deeply about the people in their care. I cannot recommend The Willows highly enough. Thank you.

Reply from Poppy Allison, Home Manager at The Willows, Chesterfield

Thank you so much for your kind review of the Willows. We have thoroughly enjoyed taking care of mum, and are so happy with the progress she has made since being with us. We are very grateful for your feedback, which we will share with all of the team Thank you, Poppy Allison.


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Review from Andrew S (Son of Resident) published on 18 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was discharged from hospital to The Willows towards the end of her life and, although she was only there for four days, she received excellent care and support from the staff. Although those working with her didn't know her, they made every effort to ensure that she was comfortable and treated
with dignity. The staff were very kind and concerned to do their best for my Mum.


We felt that the staff communicated well amongst themselves, and all were aware of my Mum's circumstances - and they worked together to support both her and us. As a family, we are grateful that The Willows stepped-in and helped at a difficult time.


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Review from Dorothy S (Wife of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has special nursing care, he is very weak and frail, but I found what I was looking for at The Willows, Chesterfield. I would value the nursing staff 100%. They are all dedicated to everything they have to do. He is in bed and has to be turned every 2 hours, its very hard work for them. The
senior nurses who have been at The Willows for years see to his dressing on his legs. To watch the nurses, and care workers is upsetting as they have worked wonders for him. I cannot find words to say how special they are to me and I hope with all my heart that the same working staff with the high standards remain. To me, they are at the top tier. The Willows is a must, the bedrooms and clothes are due to the everlasting pride they have.

Reply from Simon Shaw, Home Manager at The Willows, Chesterfield

Thank you for your positive feedback in relation to The Willows, Chesterfield, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Susan S (Daughter of Resident) published on 22 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received care for the last two and a half years. This is a friendly home where the care has always been of the highest standard, there are regular activities, outings in the summer and to the local Christmas panto. The staff are wonderful and the home is clean, warm and provides good food.
My mother recently passed away after a very short illness and the care and attention she received was first class.

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Review from Bernadette S (Granddaughter of Resident) published on 22 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a very hard decision to come and view The Willows care home due to previous issues with the care provided, however we had heard that it was under new management and that the care home had made a dramatic change. We viewed The Willows and couldn't believe how much it had changed. The manager is
very approachable and the home has a lovely warm and a friendly feel to it. The carers can't do enough for my granddad and his family and we are very happy with the care and support he needs and gets.

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Current Review Score: 8.6 (8.577)

Overview of Review Score

The Review Score of 8.6 (8.577) out of 10 for The Willows, Chesterfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.970 for The Willows, Chesterfield is calculated as follows: ( (32 Excellents x 5) + (1 Goods x 4) ) ÷ 33 Ratings = 4.97

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.607 Points relating to the number of positive Reviews for The Willows, Chesterfield is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 3 Positive Reviews ÷ 8.4 = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about The Willows, Chesterfield

What types of Care is The Willows, Chesterfield registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Willows, Chesterfield provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Willows, Chesterfield have?

There are 42 Single Rooms.

What are the Facilities & Services at The Willows, Chesterfield?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Willows, Chesterfield to the centre of Chesterfield?

4.8 mile(s) as the crow flies, distance by road may be significantly further.