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The fees include 24-hour care and accommodation. The following services are not included in the fees: hairdressing, chiropody, and incontinence products above NHS allocation. We require a top-up fee for all Local Authority placements. We provide free-of-charge well-being therapies like relaxing massages, hands-and-foot spas, and mini facials.
Exclude protected meal time unless assisting during meal times.
Available 15 spaces.
Eden Holme Care has a Review Score of 9.7 (9.722) out of 10, based on 26 reviews in the last 2 years. Over all time Eden Holme Care has 45 reviews.
Review from M K (Wife of Resident) published on 21 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Langdale Media, Social Media Marketing Team at Eden Holme Care
Thank you so much for your heartfelt review of Eden Holme. We are honoured to care for your husband and are truly committed to ensuring that all our residents receive the best possible care and attention. At Eden Holme, we take pride in creating a supportive and stimulating environment tailored to each resident's unique needs. Our dedicated team across all departments works closely to provide personalised care, focusing on everyone's overall well-being. From our care staff to the activity coordinators, everyone is passionate about maintaining a safe, comfortable, and engaging atmosphere for residents. We also appreciate your kind words about our meals. Our chefs are committed to providing nutritious, tasty, and suitable meals for residents with diverse dietary needs. Thank you once again for your recommendation and for acknowledging our efforts. We will continue to provide the highest standard of care for your husband and all our residents.
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Review from S H (Friend of Resident) published on 28 August 2024
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5.0 out of 5
Reply from Langdale Media, Social Media Marketing Team at Eden Holme Care
Thank you so much for your kind words! We're happy you had such a positive experience at Eden Holme. Our staff truly strive to provide quality personalised care, support and attention, and it's wonderful to know that their efforts have made a difference. We take great pride in maintaining a clean and welcoming environment for our residents and visitors. Your feedback means a lot to us, and we'll be sure to share your lovely words with the entire team.
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Review from K E (Daughter of Resident) published on 18 June 2024
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care
Thank you for your heartfelt review of Eden Holme. Our staff are dedicated to providing all our residents with the highest level of care and attention. Every resident should be treated with utmost dignity and respect, and it's wonderful to know that you've observed this in how our staff interact with your mother. We also endeavour to create a welcoming and responsive environment for our residents' families and friends. Your kind words about our staff being courteous and always ready to assist are a testament to their commitment and dedication. Thank you once again for your kind words. They motivate our team to continue providing exceptional care and creating a warm, welcoming home for our residents.
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Review from K C (Daughter of Resident) published on 28 May 2024
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care
Thank you for sharing your experience at Eden Holme. Our dedicated team takes great pride in providing exceptional care to all our residents. Your feedback about the remarkable improvement your mother experienced is truly heartening and speaks volumes about the skill and dedication of our caring team. We are committed to creating an environment where residents receive the utmost care and compassion, and your review reinforces our commitment to this mission. Your trust and support mean the world to us, and we will continue to go above and beyond to ensure that all our residents receive outstanding care and attention.
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Review from J R (Resident) published on 28 May 2024
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care
Thank you for your kind words about your experience at Eden Holme. We are delighted that our staff have been friendly and kind. Creating a warm and welcoming atmosphere is at the heart of what we do, and we are thrilled that you have experienced this during your time here. Your feedback is truly appreciated, and we look forward to continuing to provide a supportive and caring environment for you and all our residents.
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Review from L S (Daughter of Resident) published on 28 May 2024
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care
Thank you so much for your kind words. We're delighted that your dad is enjoying his time with us at Eden Holme. Our staff takes great pride in providing a warm, engaging, and caring environment for all our residents. Your appreciation truly means a lot to us. We will continue striving for excellence in our care and ensure that your dad and all our residents feel settled and happy. Thank you once again for your support and trust in us.
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Review from C R (Daughter of Resident) published on 22 May 2024
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care
Thank you for sharing your experience with Eden Holme. Your kind words deeply touch us, and we are happy that the care provided by our dedicated team at Eden Holme made a positive impact during your mum's stay. Our team takes great pride in providing exceptional care and creating a supportive environment where residents feel at home and form meaningful connections with others. Maintaining a high standard of care, cleanliness, and organisation is a testament to our caring teams' dedication and skill level. Your recommendation is a true testament to our staff's hard work and commitment. Your support and trust mean a lot to us, and we are grateful for the opportunity to have been a part of your mum's journey. Once again, thank you for your heartwarming review.
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Review from S H (Daughter of Resident) published on 17 May 2024
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care
Thank you for taking the time to share your experience with us. It's our utmost priority to ensure that each resident receives personalised care that meets their unique needs, and we are delighted to hear that we have been able to do so for your dad. Our team takes great pride in understanding and addressing the individual requirements of each resident, and your feedback reaffirms our commitment to providing exceptional care. We sincerely appreciate the trust you have placed in us, and we look forward to continuing to support your dad and your family.
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Review from V M (Friend of Resident) published on 3 May 2024
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care
Thank you so much for your glowing review of Eden Holme and for sharing your experience with us. It is always a pleasure to receive such positive feedback. Our caring teams at Eden Holme are a source of great pride for us. Their dedication and skill level are integral to everything we do. We strive to maintain a clean and tidy environment to ensure that our residents and visitors feel comfortable and at ease during their time with us. Your kind words are a true testament to the hard work and commitment of our team, and we will be sure to share your feedback with them. We are truly grateful for your support and look forward to welcoming you back to Eden Holme.
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Review from S S (Friend of Resident) published on 3 May 2024
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care
Thank you for visiting Eden Holme and for taking the time to share your experience with us. Your kind words about the warm welcome from our caring teams mean a lot to us. At Eden Holme, we take great pride in our dedicated and skilled teams, committed to providing a loving and welcoming environment for all our visitors and residents. Your acknowledgement of their warmth and friendliness reflects the level of dedication and compassion that our teams bring to their roles every day. Our teams work tirelessly to ensure that every aspect of our home reflects the highest standards of care and hospitality. Your recommendation is a testament to the hard work and passion of our teams, and it serves as a source of inspiration for us to continue raising the bar in providing exceptional care and service to everyone who walks through our doors. Once again, thank you for your kind words. We are looking forward to welcoming you back to Eden Holme.
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Review from C M (Son of Resident) published on 3 May 2024
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care
Thank you for your heartfelt review of Eden Holme. We are immensely grateful for your kind words. We are truly sorry for your loss and extend our sincere condolences to you and your family. Please know that your father's presence in our care brought us immeasurable joy, and we cherished the opportunity to provide him with comfort and support during his stay with us. At Eden Holme, our dedicated and compassionate team is committed to providing the highest standard of care, ensuring the comfort and well-being of every resident. We take immense pride in creating a nurturing and supportive environment for our residents. The patience and kindness demonstrated by our staff reaffirm the ethos of compassion and empathy that defines our approach to care. Once again, thank you for taking the time to share your experience with us. Your feedback serves as a testament to the commitment of our caring teams, and we are honoured to have been a part of your father's journey.
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Review from C B (Partner of Resident) published on 1 May 2024
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4.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care
We are truly grateful for your kind words and for sharing your experience at Eden Holme. Providing exceptional care and support is at the core of our mission, and we are glad we have made a positive impact. At Eden Holme, we emphasise maintaining open and transparent communication with the families of our residents. Effective communication is key to building trust and ensuring that families feel informed and involved in the care of their loved ones. Your feedback motivates our dedicated team as we continue to uphold the highest standards of care, service, and communication. We are committed to improving our practices to meet the needs of our residents and their families. Once again, thank you for your heartwarming review. We are here to support you and your partner every step of the way.
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Review from A F (Son of Resident) published on 1 May 2024
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care
Thank you for your glowing review of Eden Holme! Your kind words about our staff truly mean a lot. We take great pride in providing a nurturing and supportive environment for all our residents, and it's heartwarming to hear that our efforts have positively impacted your mum's experience with us. We understand the importance of personalised care plans and are committed to continually refining and adapting them to meet the individual needs of each resident. At Eden Holme, we strive to create a home where residents and their families feel valued, supported, and cared for. Your feedback further motivates us to maintain and exceed the high standards we have set for ourselves. Once again, thank you for taking the time to share your positive experience with us. We are truly grateful for your kind words and look forward to continuing to provide exceptional care and support to your mum and all our residents.
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Review from D S (Daughter of Resident) published on 29 April 2024
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care
Thank you for your kind review of Eden Holme. We are glad that your loved one is being well cared for by our amazing team. At Eden Holme, we are committed to providing exceptional care and ensuring the well-being of all our residents. Your feedback is greatly appreciated and serves as an encouragement to our dedicated team. We are honoured to have the opportunity to care for your loved one and will continue to uphold the highest standards of care.
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Review from A B (Daughter of Resident) published on 25 April 2024
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4.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care
Thank you so much for your kind words and for sharing your experience at Eden Holme. Our team is dedicated to creating a nurturing and supportive environment for all our residents, and we are delighted to know that their warmth and compassion have positively impacted your experience. Ensuring the safety and well-being of our residents is our top priority. We take great care in maintaining a secure and comfortable living environment, and your feedback reaffirms that we are meeting our commitment to providing a high standard of care. Your words of appreciation encourage our staff, and we will continue to uphold our dedication to providing exceptional care and support to all our residents.
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Review from C B (Brother of Resident) published on 22 April 2024
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care
Thank you for taking the time to share your experience at Eden Holme. We take great pride in our caring teams and their dedication to providing a warm and welcoming environment for all our residents and visitors. Our staff members are friendly and welcoming, highly skilled, and committed to ensuring the well-being of those in our care. Your feedback serves as a testament to our team's hard work and compassion, and we will be sure to pass on your kind words to them. It is through the dedication of our staff that we are able to maintain the high standard of care that we strive for at Eden Holme. Once again, thank you for your review and for recognising the efforts of our caring teams. We look forward to continuing to provide the best possible care for our residents.
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Review from Gillian S (Relative of Resident) published on 19 April 2024
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care
Thank you so much for taking the time to share your experience at Eden Holme. Our team takes great pride in creating a warm and welcoming environment for our residents and their families, and it's truly heartwarming to hear that our efforts have not gone unnoticed. We understand the challenges of providing care and appreciate your recognition of our dedication to encouraging and supporting them. Your kind words remind us of the impact our staff's compassion and perseverance can have on the lives of our residents and their loved ones. We will continue to strive to provide the best care possible, and we are grateful for your continued support. We look forward to welcoming you back to Eden Holme and continuing to provide the highest level of care and compassion for your relative and all our residents.
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Review from M H (Wife of Resident) published on 25 March 2024
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care
Thank you for taking the time to share your positive experience at Eden Holme. We are delighted that your husband has been well cared for during his time with us. Our caring teams strive to provide all our residents with the highest support and attention. We understand how important it is for our residents to maintain a healthy lifestyle. Our dedicated and skilled staff work tirelessly to create nutritious and delicious meals tailored to each resident's dietary requirements. At Eden Holme, we emphasise the overall well-being of our residents. A positive and nurturing environment contributes greatly to their happiness and contentment. Our caring teams are dedicated to creating a warm, compassionate atmosphere where residents feel valued and supported. Thank you once again for sharing your feedback. We will continue to strive for excellence in providing exceptional care to your husband and all our residents.
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Review from P H (Friend of Resident) published on 21 March 2024
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care
Thank you for your kind review of Eden Holme. We are delighted to hear about your positive experience during your visit. Our dedicated, caring teams take great pride in providing a warm and welcoming environment for all and ensuring that our residents and their guests feel comfortable and well taken care of during their time with us. At Eden Holme, we strongly believe in the power of diversity and inclusivity. Our team members, who come from diverse backgrounds, work together harmoniously, creating a welcoming and inclusive environment for all, and it is indeed heartening to witness their unity and collaborative spirit. They work tirelessly to ensure our residents and their guests' comfort and well-being. We are committed to providing the highest level of care, support, and comfort to all our residents and those facing illness-related difficulties. Thank you again for sharing your positive feedback. We value your kind words and continuously strive to enhance our care.
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Review from Carol F (Daughter of Resident) published on 15 March 2024
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care
Thank you for taking the time to share your experience at Eden Holme. At Eden Home, our dedicated team of compassionate professionals is committed to delivering exceptional care while creating a warm and welcoming environment for all residents. We are proud to have a team that consistently demonstrates high skill, dedication, and kindness. Our management team actively supports and engages with families throughout their loved ones' stay, ensuring they receive the utmost care and attention. As part of our ongoing commitment to improvement, we continuously enhance our home, aiming to create an environment that is as homely and comfortable as possible. Our caring teams work diligently to ensure the home is always clean and well-maintained. Our chefs take great pride in preparing fresh, delicious meals that meet our residents' diverse preferences and dietary requirements. We appreciate your kind words and remain dedicated to providing excellent care to your Mum and all our residents.
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The Review Score of 9.7 (9.722) out of 10 for Eden Holme Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.722 for Eden Holme Care is calculated as follows: ( (229 Excellents x 5) + (62 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 302 Ratings = 4.722
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Eden Holme Care is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 May 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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