Abbeydale

182 Duffield Road, Derby DE22 1BJ
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9.7 38 Reviews
  • Abbeydale, Derby
Abbeydale is a high-quality care home in Derby providing care and accommodation for those needing nursing or personal care, for people that are over 65 years, and for those with dementia.

Person-centered care is given to residents by a compassionate and experienced staff team. The nursing offering is also of a high standard.

The resident chef provides a menu of tasty and nutritious meals for residents to enjoy - taking into account any special dietary requirements.

The home recently received overall 'Good' from the CQC in April 2016.

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Care Provided by Abbeydale

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Jenkinson (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Abbeydale

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £980 – £1,200
    • Self-Funded Nursing Care £980 – £1,200
    • RESPITE Self-Funded Residential Care £980 – £1,200
    • RESPITE Self-Funded Nursing Care £980 – £1,200

  • Any room fees quoted are excluding FNC (Funded Nursing Care) entitlement.
    Social Services funded residents are required to "top up" to the stated room rate.
    This fee does not includes Hairdressing, Podiatry, Newspapers and provision of any escorts to appointments.


    The fee does include a full and varied social activities provision throughout the week.


    We are able to accept residents with dementia but are not a dementia-specialist Care Homes. We specialise in the provison of end of life care.
  • (these prices are only a guideline, please contact Abbeydale to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting but meal times are protected


  • Parking

  • Parking available on site


Abbeydale Reviews (38)

Total of 38, showing 21-38
9.7

Abbeydale has a Review Score of 9.7 (9.746) out of 10, based on 17 reviews in the last 2 years. Over all time Abbeydale has 38 reviews.

Overall Experience

  • 30
  • 8
  • 0
  • 0
  • 0

Date Published

38
5
9
17
21

Review from Robert H (Friend of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very accommodating, friendly, helpful. Nothing too much trouble, clean, food good.

Reply from Karen Jenkinson, Registered Manager at Abbeydale

We all really appreciate you taking the time to leave us a lovely review. Thank you very much.


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Review from Wendy C (Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First Class.

Reply from Karen Jenkinson, Registered Manager at Abbeydale

Many thanks for taking the time to leave us a review, we really appreciate your positive feedback and are pleased that you enjoyed your stay with us.


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Review from S S (Wife of Resident) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband had a short stay at this nursing home, and we were very happy with the care he received.
His room was cleaned every day, and the food on offer was very good too.
All the staff were very kind and supportive to both my husband and family, which we were very grateful for.
We were even
provided with a room so that we could stay overnight and cups of tea were always available.
Thank you to everyone at Abbeydale for their kindness at a very difficult time.

Reply from Karen Jenkinson, Registered Manager at Abbeydale

Thank you for your lovely feedback about Abbeydale. We appreciate the time you have taken to tell us about your experience with us. We are all thinking of you and your family at this difficult time.


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Review from Ernest W (Respite Resident) published on 26 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My short stay was extremely pleasant. The staff were very kind, attentive, caring and efficient. Many thanks.

Reply from Karen Jenkinson, Registered Manager at Abbeydale

Thank you so much for taking the time to give us such positive feedback on your short stay at Abbeydale. We are really pleased that you enjoyed your time with us.


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Review from C G (Daughter of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Abbeydale to be an exceptional nursing home where all residents are treated as individuals. Whilst my mum was a resident all staff took the time to listen to her views and administer to her needs, gently encouraging her to interact with others and settle into life in her new home. Nothing was
too much trouble. The whole team work together to provide a family environment and the activities team show great enthusiasm and imagination to engage the residents.

Reply from Karen Jenkinson, Registered Manager at Abbeydale

Thank you for taking the time to give us your lovely feedback. We are very proud of what the whole team does and it makes it all so worthwhile when we have these comments left.


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Review from J G (Daughter of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of the Abbeydale team played their part in making the home a comfortable, caring environment for Mum and her visitors. Nothing was too much trouble. It is obvious that a lot of work goes on behind the scenes to maintain such high standards, both in care and comfort - a 5-star hotel for
poorly people.

Reply from Karen Jenkinson, Registered Manager at Abbeydale

It is wonderful to be compared to a 5-star hotel. What more could we ask for?!
We do indeed work hard behind the scenes but all love what we do. Thank you for giving us this feedback about Abbeydale - much appreciated by us all.


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Review from Kath A (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During Mum's twelve months stay at Abbeydale, she was looked after so well by such caring and compassionate management and staff. Their patience in coping with her deteriorating dementia was exemplary. Her dignity was maintained throughout and the management and staff were always approachable and friendly,
both to Mum and myself.

Reply from Karen Jenkinson, Registered Manager at Abbeydale

We value and appreciate you taking the time to leave such lovely feedback about your experience at Abbeydale. Care for those living with dementia is delivered compassionately and with dignity - and how wonderful to read that you felt we get this right. Thank you.


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Review from Helen H (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Abbeydale 2 weeks ago from another home. The manager and all the staff we have been in contact with have been so caring and understanding. It has been so reassuring to see Mum joining in with activities via the Facebook page and getting her appetite back - the food is cooked fresh and always
a choice. Thank you all so much, your care of Mum and the other residents really shows and is much appreciated.

Reply from Karen Jenkinson, Registered Manager at Abbeydale

Great to hear such a positive outcome. Always lovely to know we are making such a difference! Thank you for taking the time to let us know about your experience.


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Review from Kathy M (Daughter of Resident) published on 25 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really homely atmosphere with caring and compassionate staff. Everyone has been so helpful as my parents try to settle into a new kind of life in a new place. Nothing seems to be too much trouble for nurses and carers. The senior leaders keep us informed at every step and listen to us. The rooms are
pleasant and the food is homemade and seems to be tailored to individual requirements.

Reply from Karen Jenkinson, Registered Manager at Abbeydale

Thank you for letting us know about your experience at Abbeydale for your parents. We really appreciate your feedback.


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Review from J D (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was treated with the utmost respect. She was very well cared for by staff who treated her like one of their family. I was also given the best care possible when Mum's time came. The head nurse and all the staff were amazing. I cannot praise them enough.

Reply from Karen Jenkinson, Registered Manager at Abbeydale

Thank you for your lovely feedback, which means a lot to the team.


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Review from J Y (Daughter of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbeydale is a great place. The staff are very helpful and friendly. The food is highly rated too. The staff are always contactable and keep you updated on any concerns.

Reply from Karen Jenkinson, Registered Manager at Abbeydale

Thank you very much for your feedback, on your positive experience at Abbeydale.


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Review from Kevin D (Son of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the team at Abbeydale took great care of Mum. I would recommend the home to others who need the care.

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Review from Fiona W (Daughter of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was extremely lucky to be taken in by the nursing home the day before lockdown. We are just so happy and relieved that we managed to get him there in time as this has been a fantastic nursing home. They treated him with such care, dignity and respect, as well as being sensitive to our concerns.
We felt reassured that he was being looked after so carefully. When we managed to visit him as lockdown was eased, they were very careful to ensure that safe social distancing guidelines were stringently observed and we were very confident that he was being kept safe. Every day, photos and videos are uploaded to the home's Facebook page and it is wonderful to see all the activities they put on. It was very moving to see photos of our dad on his birthday surrounded by presents, a cake from the home, and the video messaging they facilitated so that our father could speak to his daughter in Australia on the day. We couldn't have wished for better care in the final 6 months of his long life.

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Review from Edwina K (Daughter of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After living a fairly solitary life, my father nevertheless seemed to adjust very well to his time here, taking part in the many and thoughtful activities provided, and relating well to the carers.
Although I live in Australia and was not able to visit, I am very confident that my father received
excellent care whilst a resident at Abbeydale. I was kept informed of his progress, and video chats with him were well facilitated. It is a comfort to know that he was happy and well cared for in his last remaining months.

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Review from Julie K (Daughter of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home, beautiful, elegant building; not at all clinical and institutional looking. Efficient, caring, friendly staff, including management. Great, creative and varied activities with in house co-ordinators 6-days a week to keep residents entertained. (See Abbeydale Facebook).
They even
put on the forties show especially for a resident which looked great fun. There's a happy, family atmosphere there (and a resident budgie) There's an elegant main lounge and also a quieter one with television.
We are so glad that my Dad was accepted here in March this year, and has been safe and so well looked after. We are also very grateful to the two lovely staff and manager who sat with my dad at the end, talking and playing music. We would not hesitate to recommend this Abbeydale and hope that it continues for many years to come under the present management, who clearly care about their residents and staff.

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Review from Jane H (Daughter-in-law of Resident) published on 25 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been very kind and caring.
We are impressed with the amount of thought that goes into activities and keeping the residents busy.
There are lots of smiles, and the staff are very approachable and friendly.
Really grateful for all that they do.

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Review from C N (Son of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely a great place, mum is very happy there and she has lots of issues, particularly Parkinson's and the staff are great with her.
Very friendly atmosphere to visit.

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Review from Catherine N (Granddaughter of Resident) published on 2 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The last few months has been extremely difficult for myself and my family due to my grandma's health. The staff here are amazing, excellent care provided and has made us all feel a little easier knowing that my grandma is receiving quality care whilst maintaining as much dignity as possible. The staff
are extremely friendly, professional and knowledgeable. I cannot thank the staff here enough as it has given us piece of mind that she is in the best hands. Nothing is ever too much trouble for the staff. The staff that carry out this role, helping and supporting the elderly is extremely hard work and deserve a lot more recognition.


Activities are planned throughout the week by the events organiser which involves residents meetings, themed days and outings, I will certainly be doing my bit in the future volunteering and helping where possible and feel that this is the least I can do to thank the staff of Abbeydale.


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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Abbeydale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.746 for Abbeydale is calculated as follows: ( (155 Excellents x 5) + (41 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 201 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbeydale is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Karen

Karen Jenkinson

Job Title: Registered Manager

Karen has been the Registered Manager for 14 years. She qualified as a Registered Nurse in Derby in 1986 and has since worked for many years in Elderly Care and also Brain Injury Rehab.


She works closely alongside Senior Nurse Manager Katty Bailey in leading the teams at both Stanley House, and Abbeydale.


When she is not at work, Karen spends time at her allotment, has 2 Siamese cats, and enjoys holidaying in Cyprus where she has adopted a puppy from. She has 4 grandchildren. Karen is proud of the fact she managed to tandem paraglide off a very high mountain in Turkey!


Karen always has a very ‘open-door policy', and a ‘hands-on approach’ and wants the best for the residents and all the staff in her team. The Activities Team say that “they feel that they are valued and supported role across the whole team because of the enthusiasm and encouragement of Karen”.


Katty

Katty Bailey

Job Title: Senior Nurse Manager

Katty is our Senior Nurse Manager; she supports the Registered Manager, Karen, in leading the team across Abbeydale and Stanley House.


Katty was born in Sweden and came to the UK in 1994 as an Au-Pair, she then trained as a nurse in Suffolk and qualified in 1999. She has had a varied career, including a large proportion of her time spent working in Public Health and in 2016 decided to move into Health and Social Care and take up a post in a Nursing Home. She joined the team at Abbeydale and Stanley House in 2018.
Katty is passionate about delivering safe and effective care to residents. She enjoys working with the staff to ensure everyone is treated as an individual with kindness and respect.


One of our Deputy Managers says “the nurses find Katty knowledgeable and approachable. I personally find her knowledgeable and a calming influence and a great support in my development as a Deputy Manager”.
Time away from work Katty enjoys going away in her motorhome, walking the dog, and riding her bike. Katty also loves cooking and socialising with friends. Katty has also been involved in many fundraising events over the years, including organising local fun dog shows.


Cat

Cat Campbell

Job Title: Administrator

Cat is the Admin for Abbeydale, and began working here in March 2022. Prior to this role, Cat worked as an Admin for a Dairy Office in the West Midlands and has also been Self-Employed while running her own Dog Grooming Business.


Cat’s role within the Nursing Home involves supporting the team as a whole with any Administrative tasks required. Cat organises staff training courses for in-house training, and monitors online training for staff across both homes. Cat prides herself on creating a warm and professional environment for any visitors to the Home, both in-person and over the phone.


Cat says: “I was drawn to Abbeydale and Stanley House Nursing Homes as the staff were very kind and approachable, and instantly made me feel welcome. After working here for a while, it is plain to see how much all the staff truly care about the residents, and I am honoured to be a part of the team.


I live in Derby with my husband, and my dog Bean. I am originally from the West Midlands, and I moved here to study at the University of Derby. I completed my undergrad in Psychology and went on to do a Post-graduate diploma in Applied Health Sciences. In my spare time, I enjoy running and I am currently attempting to complete the NHS “Couch to 5K” programme”.