Aspen Court Care Home

Aspen Drive, Spondon, Derby DE21 7SG
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8.4 43 Reviews
  • Aspen Court Care Home, Derby
Nestled in the peaceful residential community of Spondon near Derby, Aspen Court Care Home is a welcoming and comfortable setting offering residential and nursing care to older people. Led by a home manager with a wealth of experience, the whole team at Aspen Court is on hand to help you or your loved one settle in to life at the home.

As well as offering high quality care, the team at Aspen Court also focus on wellbeing, supporting residents to live independently as much as possible, taking an active role in how they spend their days and leading a happy quality of life.

To help maintain ties with the wider community, residents are encouraged to build strong relationships in the Spondon neighbourhood, and the team regularly organise events with local schools, charities and businesses in the area.

For residents who prefer their home comforts, Aspen Court offers the ideal place to relax and enjoy the slower pace of life. As well as cosy sitting rooms, space for residents to pursue their hobbies and interests and a delightful dining room to enjoy meals carefully prepared by the catering team, the home also offers a pretty landscaped garden and patio, which is happily looked after by residents.

If you'd like to learn more about this beautiful care home, please get in touch with the team.

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Care Provided by Aspen Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1993

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Aspen Court Care Home Reviews (43)

Total of 43, showing 1-20
8.4

Aspen Court Care Home has a Review Score of 8.4 (8.360) out of 10, based on 7 reviews in the last 2 years. Over all time Aspen Court Care Home has 43 reviews.

Overall Experience

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Date Published

43
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36

Review from A F (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall my parents are happy and comfortable here. Staff and management listen and in the main help with our concerns. We are informed of any health issues they or the GP may have.
The building is very tired and needs attention in particular the bedrooms. We were told a year ago that our parents' room
would be decorated especially as they are self-funding. Sometimes a thorough clean wouldn't go amiss.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Aspen Court Care Home

Thank you for your review, we value all feedback as this helps us to make improvements where required. Thank you also, for your positive comments on the care provided at Aspen Court. We strive to deliver kind care every day to our residents and their families and we are so pleased to hear that your parents are happy and comfortable whilst residing here with us. We will be endeavouring to update our decor very soon and are currently liaising with various suppliers. If you have any concerns or preferences for your parent(s) room, please do not hesitate to speak with the Home Manager. Once again, thank you for taking the time to leave your review.


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Review from L T (Wife of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Management is very helpful and lovely with my husband. The carer are brilliant with my husband and look after him so well, always smiling and making his life better in a difficult situation because he cannot express himself easily which he gets very frustrated with. Lovely staff.
Thank you.

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Review from Harry K (Brother of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Aspen Court was exceptional. Our brother was put here in December 2023 and despite his reluctance found the staff to be exceptional in their care for him. As relatives we found the support to be professional, sympathetic, informative and caring. Nothing was too much trouble for the
wonderful care team.

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Review from V R (Daughter of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the nursing, care staff and team who looked after my father. When up to it he enjoyed social activities and in his final days the team were caring and considerate making him comfortable.

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Review from Caroline T (Daughter of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum was a resident at Aspen Court for just under a month. During this time she deteriorated rapidly. Although she suffered from Alzheimer's the end-of-life care that my mum received was inadequate and no anticipated drug package was available, which resulted in myself and her grandchildren witnessing
my lovely mum struggle at the end of her life.
During my mum's last few weeks, she suffered from constipation, weight loss, seemed dehydrated and eventually developed a chest infection and pneumonia. Many times I asked if Mum was at the end of life, which was only confirmed four hours before she passed away. The doctor was called but didn't arrive in time to provide drugs to ease her passage. I believe all residents with a terminal illness should have a detailed end-of-life plan in place to reassure the family at a stressful time.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Aspen Court Care Home

Thank you, for your feedback and for taking the time to share your experience at Aspen Court. We value all feedback as this helps us to improve our service where required. We operate in an open and transparent manner.
I am so sorry that you feel that your mother's end of life care was not to as you would have expected. If you would like to discuss your concerns please contact me at the home, so that together with the nursing team we can discuss your mother's care in more detail.


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Review from L W (Friend of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was having a very upsetting and negative experience. I was very pleased though that all the concerns raised were dealt with shortly after being brought to the manager's attention, a lot of promises were made and so far so good, his whole experience there seems so much more positive. I would
like to thank the manager for taking positive action and am very happy with the care he is currently receiving, long may it continue.

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Review from J L (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Aspen Court Care Home in March 2022 for end-of-life care. 12 months on and she is still with us. Thank you to all staff who keep her clean and well and always willing to chat about Mum and have asked about Mum in her younger years. Friendly caring home.

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Review from Nathalie H (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Aspen Court and its carers enough. Mum first arrived at Aspen Court just over 4 years ago on end-of-life care, however, due to the amazing care and love she received, I got to enjoy a further 4 years with her. Mum has received incredible care throughout her residence at Aspen Court and
each and every member of staff has been brilliant. The food is wonderful and always made fresh and provided at suitable consistencies to suit each person's need. Mum was sadly mainly on bed nursing but that made no difference to her level of care, she was always treated with the utmost dignity and respect and Carers would sit and talk to her and engage with her, even when not providing care. Sadly Mum lost her fight with Alzheimer's in November 2022. The care Mum received and also that we received, as a family, during this difficult time was brilliant. I was with Mum for her last days and nights and I was looked after as well as any resident. 100% recommend, a great home.

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Review from Ian W (Son of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to go into care is never easy for anyone, my mum initially went into Aspen Court for respite, due to circumstances, I and Mum chose Aspen Court again after being at home.
The staff and management are top-class.
I know I can't single any member of staff out, but management is 5-star, the events
coordinator and kitchen staff are 5-star, in fact, all staff are 5-star plus.
Do not hesitate to choose Aspen Court. They are top-class.

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Review from Sheila N (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a long search we found Aspen Court and we knew it was just the place our mum needed. The management and staff are very helpful and friendly. The home is very clean. Nothing is too much trouble. Mum is a changed person since going into Aspen Court. Thank you.

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Review from Debra H (Daughter of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has recently arrived at Aspen Court Care Home and as a family this was a big step for him and the family. From the minute he arrived, it felt so homely all of the staff are so friendly and welcoming. The facilities are excellent, particularly the conservatory and Garden. My father says the
food is lovely and has started eating more. The staff have really listened to my Father about the routine he likes to have throughout the day which is really important to help him maintain a level of independence. We are always made to feel welcome when we visit which is really important. They organise lots of activities for the residents which is really important as the days can be long. I would recommend Aspen Court Care Home to anyone needing care.

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Review from Sally S (Wife of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very hesitant about my husband coming to the home, but I've been pleasantly surprised. From the moment I visited you could feel the calm, friendly atmosphere. He is being really well cared for, all the staff have been welcoming and friendly and nothing is too much trouble. He is especially fond
of the food which is lovely.

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Review from Kevin T (Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst I was in the care of Aspen Court I was treated amazingly. The staff got me from being bedbound to walking on my own again. The staff were very helpful, anything I asked them to do was no trouble at all. Also, the food was extremely good throughout.

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Review from J C (Daughter of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, very professional and very happy with dad's care.

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Review from Alison E (Daughter of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum always swore that she would never go into a care home. She came here for recuperation after breaking both her legs - she now doesn't want to leave.
She's very happy here and says that the staff are like family. She is very well looked after by all the marvellous staff.
It is a very big relief
to my sister and I that she is happy and very well looked after. Thank you.

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Review from J R (Daughter of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The transition from home was very good. Very good room, personal belongings in the room before arrival, so more like home.
Very caring staff who always have time to talk/answering questions. Patient well looked after, clean and comfortable. As the patient has only been here for a short time, he is
happy as one can be when away from home.

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Review from Christopher G (Son of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited Aspen Court whilst looking for a nursing home for our elderly mother. We felt Aspen had a nice feeling, we liked the bedroom and wide variety of activities and location was ideal for visiting on the East side of Derby.
Mum was admitted on 11th Nov and very poorly but all the staff went out
of their way to make Mum and the family welcome.
For Mum's 93rd birthday the staff made a lovely birthday cake and helped us celebrate that wonderful achievement.
My sister and I found the nursing staff and entire team to be friendly, caring and considerate and helped make our lovely mum's stay to be as comfortable as possible in her final days. Sadly our beloved mum passed away on 23rd.
The staff showed enormous compassion and support for which we are most grateful.

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Review from Jane M (Daughter of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I found this establishment to be seriously lacking in 'Customer Care'.


I completely understand that my Father was admitted as part of his end of life plan and that my Mother seriously needed some respite from the Care she was providing for him, but his last few days of life were 'tainted' by the

extremely unprofessional way in how his death was dealt with.


I believe that some of his belongings are still at Aspen Court even though we requested that they were left for collection.


There is still a sense of 'non-closure' with respect to my Father's last hours as we have received no feedback/communication whatsoever.


Reply from Tracy Hardy, Careline Team Leader at Aspen Court Care Home

Thank you for raising your concerns through carehome.co.uk. I am sincerely sorry to hear of your experience and would like the chance to discuss this with you and investigate the issues raised. As there were no contact details included within your review please can you contact me at the home on 01332 672289 so we can arrange a meeting - Judith Pearson, Home Manager.


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Review from Gillian S (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad now requires palliative care so it has been a stressful situation for both him and us. Aspen Court Care Home have been excellent both at putting dad and I at ease and making dad feel settled. There are always nurses on hand and doctors visit regularly. The staff have done everything possible for
dad's comfort and have treated him with dignity at all times. I would not hesitate to recommend.

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Review from Kathy M (Daughter of Resident) published on 27 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very welcoming and caring. Nothing was too much trouble either for Mum or family visiting.

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Current Review Score: 8.4 (8.360)

Overview of Review Score

The Review Score of 8.4 (8.360) out of 10 for Aspen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.235 for Aspen Court Care Home is calculated as follows: ( (38 Excellents x 5) + (28 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 81 Ratings = 4.235

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.125 Points relating to the number of positive Reviews for Aspen Court Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 5 Positive Reviews ÷ 8 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Frequently Asked Questions about Aspen Court Care Home

What types of Care is Aspen Court Care Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Aspen Court Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Aspen Court Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Aspen Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Aspen Court Care Home to the centre of Derby?

2.4 mile(s) as the crow flies, distance by road may be significantly further.