Aspen Court Care Home

Aspen Drive, Spondon, Derby DE21 7SG
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8.4 43 Reviews
  • Aspen Court Care Home, Derby
Nestled in the peaceful residential community of Spondon near Derby, Aspen Court Care Home is a welcoming and comfortable setting offering residential and nursing care to older people. Led by a home manager with a wealth of experience, the whole team at Aspen Court is on hand to help you or your loved one settle in to life at the home.

As well as offering high quality care, the team at Aspen Court also focus on wellbeing, supporting residents to live independently as much as possible, taking an active role in how they spend their days and leading a happy quality of life.

To help maintain ties with the wider community, residents are encouraged to build strong relationships in the Spondon neighbourhood, and the team regularly organise events with local schools, charities and businesses in the area.

For residents who prefer their home comforts, Aspen Court offers the ideal place to relax and enjoy the slower pace of life. As well as cosy sitting rooms, space for residents to pursue their hobbies and interests and a delightful dining room to enjoy meals carefully prepared by the catering team, the home also offers a pretty landscaped garden and patio, which is happily looked after by residents.

If you'd like to learn more about this beautiful care home, please get in touch with the team.

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Care Provided by Aspen Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1993

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Aspen Court Care Home Reviews (43)

Total of 43, showing 21-40
8.4

Aspen Court Care Home has a Review Score of 8.4 (8.360) out of 10, based on 7 reviews in the last 2 years. Over all time Aspen Court Care Home has 43 reviews.

Overall Experience

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Date Published

43
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36

Review from Monica R (Resident) assisted by family/friend published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the home and the staff are very good.

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Review from P T (Daughter of Resident) assisted by family/friend published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy, very caring people, clean. Meals are very good.

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Review from June G (Wife of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good level of care when there has been an issue it has been dealt with efficiently and accordingly. It feels like a home from home.

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Review from Elizabeth B (Sister of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although the actual home looks a little tired the ambience and friendly staff make up for it. The home ensures that residents are stimulated on a daily basis by providing an entertainments member of staff who rotates a good selection of activities. The food always looks very appetizing and plentiful.
Although I have not witnessed the level of care, I feel it is satisfactory but not excellent.

Reply from Clare Sheehan, Careline Advisor at Aspen Court Care Home

Thank you for your review. Your comments are extremely important to us and our Residents’ health and wellbeing is our absolute priority. We appreciate your positive comments and will discuss your feedback with the team at our next staff meeting to help us identify ways that we can further improve the level of service that we offer to our Residents.


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Review from W B (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum appears to be generally well looked after and most of the staff know her needs and treat her well. The majority of staff are very pleasant and listen to what the family what for Mum. The facilities are good and the cleanliness is excellent. The activities and entertainment are excellent with a lot
of time and effort put into these, which keeps the resident occupied and able to interact with each other. During the day there is a lack of staff or they are too busy to take Mum to the toilet. This happens regularly and she can wait up to 30 minutes before they come which results in her sitting in wet clothes.

Reply from Clare Sheehan, Careline Advisor at Aspen Court Care Home

Thank you for your review. Your comments are extremely important to us and our Residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the team at our next Staff meeting to help us identify ways that we can improve the level of service that we offer to our Residents. If you would like to discuss your concerns in more detail, please feel free to come in and speak to either me or the Deputy Home Manager at your earliest convenience where we will be happy to discuss your Mother’s care in more detail.


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Review from E J (Niece of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie has been to Aspen Court a few times for respite. When visiting, I get a lovely vibe from Aspen Court and everyone (residents and staff) always seem happy. I really like the lady who comes every day and does activities and games with the residents. On a negative note, my auntie always seems
to wait a long while to be showered. She's also had items going missing and has, in the past, come home with thrush.

Reply from Clare Sheehan, Careline Advisor at Aspen Court Care Home

Thank you for your review. Your comments are extremely important to us and our Residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the team at our next staff meeting to help us identify ways that we can improve the level of service that we offer to our Residents. Regarding the missing items if you can provide me with a description I will look for them in our lost property where items are kept for a period of three months. If you would like to discuss any of your concerns in more detail, please feel free to come in and speak to either myself or our Deputy Home Manager.


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Review from I W (Wife of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Could be a superb care home with a few more "visible" carers - available at all times and better "hands-on" management.

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Review from P J (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Aspen Court prior to my mother becoming a resident there at the beginning of March 2018. My immediate impressions were how pleasant an environment it was. Corridors and rooms are very clean, spacious, light, airy and well-decorated. Toilets and bathrooms spotless. Well set out communal areas
with quiet room, TV viewing room, conservatory looking onto garden and dining room. Plenty of chairs available for visitors. Daily menu providing tasty nutritional food. The staff are very helpful, friendly and respectful towards residents. Calm atmosphere.

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Review from Barbara F (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel happy and content knowing my Mum is being looked after by such friendly and caring staff. I know that her medicines are not forgotten like she used to and that there are three, nutritional, meals each day plus snacks and drinks, she only wanted packet meals at home.

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Review from Patricia M (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since losing my Father just over a year ago, after 64 years together, my Mum was very lonely and isolated. Although she was receiving home care visits 4 times per day she continued on a downward spiral, she was depressed and often refused to get out of bed, wash or eat and drink. My Mum likes to be
surrounded by people and the people as Aspen Court are wonderful with her. She has lots of friends and likes to join in all the activities. She is happy and so am I as I don't have to worry if she's safe. I know she's well looked after.

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Review from Sandra B (Wife of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time my husband has been here the care has been excellent, the staff are lovely and very helpful, the food is fantastic as well.

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Review from Barbara S (Sister-in-law of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff.

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Review from Margarita T (Wife of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very kind and caring, could not fault it. My husband had a very nice room (although I think it was the biggest there). There was a good variety of food cooked.

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Review from Peter B (Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my experience, I have found it to be a joy. First class all round, all personnel are great and very helpful. I am happy to reside here.

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Review from Audrey D (Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent attention. Good food, well presented. Good service, very clean. In general, it's been a lovely stay.

Reply from Jayne Duck, Customer services administrator at Aspen Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from J A (Resident) assisted by family/friend published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Altogether a very satisfactory stay of 10 days.

Reply from Jayne Duck, Customer services administrator at Aspen Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Patricia G (Wife of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia and the staff were caring and made you feel welcome. The care home was very clean and did not smell. My husband enjoyed his stay and joined in with activities.

Reply from Jayne Duck, Customer Services Administrator at Aspen Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from J S (Daughter of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On visiting this care home on the occasion feel things are slowly becoming better. But still feel a lack of communication. I was waiting for a nurse to visit my father from out of the home concerning infection apparently she phoned to cancel but this was not relayed to me. If I had not gone and asked
after waiting an hour I still could be there now! I did go to the nurse's station as soon as I arrived to and believe the phone call they were taking was the one from the nurses to cancel! Frustration.
And my father is still lacking getting a regular drink.

Reply from Jayne Duck, Customer Services Administrator at Aspen Court Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from N H (Son of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the staff were welcoming, caring, respectful and supportive in managing my dad.
This was his first experience of a care home, although there's no place like home, he came out with a very positive experience.
Concerns about my dad's general health were dealt with immediately with a positive
outcome for dad. Thanks.

Reply from Simone Berkeley, Customer Service Advisor at Aspen Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Bernadette M (Daughter of Resident) published on 16 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has a lovely atmosphere.
My family and I visited recently with a lot of young children. There was plenty of board games provided which they enjoyed playing in the large bright conservatory while my mother sat with us. It felt like being at home which was great. The staff are always polite
and helpful.

Reply from Emily Wilson, Customer Service Administrator at Aspen Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 8.4 (8.360)

Overview of Review Score

The Review Score of 8.4 (8.360) out of 10 for Aspen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.235 for Aspen Court Care Home is calculated as follows: ( (38 Excellents x 5) + (28 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 81 Ratings = 4.235

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.125 Points relating to the number of positive Reviews for Aspen Court Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 5 Positive Reviews ÷ 8 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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