The Park Residential and Nursing Home

40 St Marks Road, Derby DE21 6AH
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9.4 88 Reviews
  • The Park Residential and Nursing Home, Derby
The team at The Park are what makes this care home special, providing residential, nursing, dementia, palliative and respite care, which can be pre-booked in advance. They are dedicated to enriching the lives of their residents each and every day, and embrace family and friends into life in the home.

The gardens at the home, run by not-for-profit leading care provider Sanctuary Care, are absolutely stunning and are the perfect place to relax with loved ones, who are welcome to visit at any time.

They are landscaped with wheelchair-friendly pathways, sensory planting and a vegetable patch, for residents who enjoy a spot of gardening. They are a wonderful space to enjoy gatherings in the summer. Some of the ground floor bedrooms also have patio access direct to the gardens.

Mealtimes are a highlight of the day for so many residents, with an excellent chef who makes delicious, nutritious meals, and home-baked treats for afternoon tea each day. If residents don’t fancy what’s on the menu, there are lighter bites available so don’t hesitate to ask.

There are welcoming lounges to socialise in and enjoy activities, as well as a hair salon, for the residents to enjoy regular appointments with a mobile hairdresser, as well as a spot of pampering.

At The Park there are a range of activities on offer, from painting and reading in the library, to baking and gentle exercise.

The bedrooms are tastefully decorated, and the residents are encouraged to bring small items of furniture, pictures and ornaments so the devoted team can support them to make their rooms their own.

The home is situated in a residential area, close to shops and a library and there is a large car park, which makes visiting so easy.

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Care Provided by The Park Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Juliet Gardner (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Park Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,144
    • Self-Funded Nursing Care from £1,364
    • RESPITE Self-Funded Residential Care from £1,144

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1144 and for nursing care £1364, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact The Park Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Park Residential and Nursing Home Reviews (88)

Total of 88, showing 1-20
9.4

The Park Residential and Nursing Home has a Review Score of 9.4 (9.444) out of 10, based on 29 reviews in the last 2 years. Over all time The Park Residential and Nursing Home has 88 reviews.

Overall Experience

  • 52
  • 29
  • 5
  • 0
  • 2

Date Published

88
4
15
29
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Review from Sue B (Stepdaughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stepdad has only been at The Park a short time but he has been made to feel welcome. He has been well cared for and looked after. Everyone is very friendly and kind. There are lots of smaller sitting rooms that are lovely to use when the family visit. Bedrooms are comfortable and very well presented
with a warm cosy feel. One staff member in particular in admin has been great; so friendly, informative and helpful.

Reply from Kate Yates, Communications and Content Specialist at The Park Residential and Nursing Home

Thank you for sharing your kind words about The Park. We're delighted to hear your stepdad has felt so welcomed and well cared for during his time with us. We'll be sure to pass on your compliments to our team, especially to the staff member in admin who has made such a positive impression. Your feedback means a lot to us, thank you.


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Review from Mary B (Wife of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has not been in long but up to yet everything okay. Pleased with room and carers.

Reply from Kate Yates, Communications and Content Specialist at The Park Residential and Nursing Home

Thank you for sharing your experience of The Park so far. We're glad to hear you're pleased with your husband's room and the care he's receiving. If there's anything you need or any way we can further support you both, please don't hesitate to let us know.


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Review from K S (Wife of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having used two non-Sanctuary care homes for respite care 10-14 days prior to his admittance to The Park, I realise the three Sanctuary homes in Chaddesden are all not up to the aforesaid standard. These were the only ones offered at the time. My husband's room reminds me of a ship's cabin, nothing
like the room we were shown when we did the viewing. I appreciate my husband is doubly incontinent so most days the bed hasn't been remade as it is left to dry out. I would also comment I don't think he is encouraged to clean his teeth or put his plate with 6 teeth on it in the cleaning tabs I provided.

Reply from Kate Yates, Communications and Content Specialist at The Park Residential and Nursing Home

Thank you for your feedback. We're very sorry to hear your concerns, which unfortunately you haven't raised with the home's management, who pride themselves on having very open communication with loved ones. We only have one care home in Chaddesden and while the manager was not aware of your concerns, she would very much like to reassure you that she welcomes all feedback and would like to reach out to you directly. In terms of your husband's bedroom, you are more than welcome to look at other bedroom options at The Park and the team will be very happy to show you these on your next visit. When bedding needs changing, we feel we are prompt to act but we welcome any feedback on how we can improve this. Please do take the opportunity to discuss these points with the manager, she is there to help with absolutely anything you need and welcomes honest feedback to continually enhance the care provided.


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Review from I S (Son of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with this care home, always plenty of staff on hand at all times, courteous and approachable. Staff responded quickly to any issues we had whilst visiting. Dad seemed settled and happy. Positive experience all round.

Reply from Kate Yates, Communications and Content Specialist at The Park Residential and Nursing Home

Thank you for your positive feedback. We're so pleased to hear that your dad is so happy and settled with us. Our team works hard to be attentive, approachable, and responsive to both residents and their loved ones, so it's great to know your experience is so positive. We truly appreciate your kind words thank you again.


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Review from Keith B (Brother-in-law of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been in a room at The Park Nursing Home since November 2023. He has gained wirght and looks very happy. He is confined to his bed, but looks well looked after. His room is comfortable and tidy. The staff are friendly and welcoming. The manager explained why the staff were not able
to move him around very much. We understood the constraints and were very happy with the quality of care given.

Reply from Kate Yates, Communications and Content Specialist at The Park Residential and Nursing Home

Thank you for sharing your experience with us. We're so pleased to hear that your brother-in-law is so happy, well cared for and comfortable. Our staff are so proud to work at The Park and we're glad that their friendliness and welcoming approach has made such a difference. Your feedback means a lot to us, thank you.


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Review from G C (Friend of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting my friend at the home he seems happy and settled, though sometimes I think he is a little bored. He speaks well of the staff staying they are friendly and helpful. From my own observations, I have never seen any activities taking place with residents. I also feel the lovely garden is underused
again never seen any residents sitting and enjoying the warm fresh air.

Reply from Kate Yates, Communications and Content Specialist at The Park Residential and Nursing Home

Thank you for sharing your feedback, we're pleased to hear that your friend is so happy and settled and has positive comments about our staff. Regarding your observations, our garden is a popular spot with our residents, however they do prefer to use it when the weather is really warm. It's often used for al fresco dining and we even have a resident who has their own gardening patch, which they take great pride in maintaining. While activities may not always be visible during your visits, please rest assured we do have a variety of engaging activities which are tailored to our resident's interests, which include a lot of person-centred one-to-one activities, which we appreciate might not always be as obvious as the bigger group ones. If you use social media, we'd love you to join our home's family and friends' social media page so you can see everything going on in the home.


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Review from A H (Niece of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service, care and compassion shown to my aunty was excellent. She was on end-of-life care but was always treated with the dignity she deserved. The staff also looked after the visitors, which helped us through a very distressing time. Would like to say a very big thank you for all you have done
to help. Wishing you all the very best in what you do.

Reply from Kate Yates, Communications and Content Specialist at The Park Residential and Nursing Home

Thank you so much for your heartfelt feedback, the team will be touched to read your kind words, especially written at such a difficult time. It means so much to know that you and your family felt so supported. Your feedback is truly appreciated.


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Review from C S (Relative of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you walk in, The Park is a very welcoming place. All staff are very friendly and helpful and are on hand to answer any queries.

Reply from Kate Yates, Communications and Content Specialist at The Park Residential and Nursing Home

Thank you so much for your kind words about the team. We're thrilled to hear that you feel so welcome, the staff work hard to make sure The Park feels so homely for loved ones too and your feedback is greatly appreciated.


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Review from Ray S (Nephew of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt came in on July 9th Tuesday, for end-of-life care, and has received excellent care and attention. The staff have all been considerate, understanding and very professional at all times. We would not hesitate to recommend 'The Park' to anyone. Well done to you all.

Reply from Kate Yates, Communications and Content Specialist at The Park Residential and Nursing Home

Thank you for your heartfelt review for The Park. We're pleased to hear that your aunt received such excellent care and attention during such a difficult time and the team will be touched to read your comments. Thank you for your personal recommendation, your feedback is greatly appreciated.


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Review from S O (Son of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident since October 2023. The daily care staff are caring and considerate of Mum's needs. The nursing staff have taken appropriate action when required, escalating issues to the GP in a timely manner. The management and admin team have dealt with any queries or incidents with openness
and honesty, providing a speedy and satisfactory response. The overall internal condition of the building is clean and tidy. Mealtimes are at set periods which helps give mum a routine each day, as do set regular times for showering/bathing. Whilst some mindful and/or physical activities during the day may be arranged, as mum is aged 98 and has lost her sight, it is not always possible for her to engage.

Reply from Kate Yates, Communications and Content Specialist at The Park Residential and Nursing Home

Thank you for your review for The Park and your kind words about the team, they will be so pleased to read your comments.


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Review from Vivienne M (Stepdaughter of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our step-mum's health declined quite rapidly during this month. Our experience at The Park during this time was second to none. Nothing was too much trouble and our step-mum's care was a priority. We, as a family, cannot speak highly enough of the staff at The Park, caring, dedicated and professional
at all times. Sadly our step-mum passed away but she was surrounded by us, her step-family and the staff at the home, her second family. Thank you all.

Reply from Kate Yates, Communications and Content Specialist at The Park Residential and Nursing Home

Thank you for your heartfelt review for The Park, especially written at such a difficult time. We are so sorry for your loss and thank you for taking the time to leave such kind words for the team.


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Review from Karen D (Wife of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has recently been a resident of The Park Residential and Nursing Home. Unfortunately, he has since passed away.
The care he received in his final 36 hours was second to none. The carers came to see him every 30 minutes to make sure everything was OK.
From a personal experience, they looked
after myself and my family too, bringing us drinks and making sure we were eating. I myself do not wish to die at home and after seeing the care he received it would be a personal choice of mine to go to the nursing home.
There are carers that I would like to name but it's not advised, so thank you all for the loving care and attention you provided for my husband during his last hours.

Reply from Kate Yates, Communications and Content Specialist at The Park Residential and Nursing Home

Thank you for such a beautiful review, especially written at such a difficult time. We are so sorry for your loss and will pass on your kind words to the team at The Park, who would have been very proud to have cared for your husband.


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Review from Michael S (Husband of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came in for respite care, something we had not used before. She had an open pressure sore that despite our efforts through the district nurse at home was seemingly getting worse. In 4 weeks (The Park) the staff and nursing team reduced it by 50% outstanding care and all staff treated her and
ourselves with the utmost respect.

Reply from Kate Yates, Communications and Content Specialist at The Park Residential and Nursing Home

Thank you for your review of The Park, we are delighted the team could support your wife to make such fantastic progress during her stay - if you ever need respite care again please don't hesitate to get in touch.


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Review from Aldyth M (Daughter of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My beautiful mum received end-of-life care at The Park Residential and Nursing Home, the love and care they showed Mum and family was amazing. Nothing was too much trouble, every single member of staff no matter what their role was compassionate and really cared.

Reply from Kate Yates, Communications and Content Specialist at The Park Residential and Nursing Home

Thank you for your heartfelt review, especially written at such a difficult time. We will be sure to pass your comments to the team at The Park and are so sorry for your loss.


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Review from G S (Wife of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A couple of the residents are vocal, one of whom is aggressive and abusive and who treats the staff badly.
My husband's room is close to the lounge and I am able to hear what is happening.
On Sunday, I could hear the two residents and I was impressed with the way the member of staff dealt with the
situation, especially the abusive resident. She was calm, steady and dealt with them really well.

Reply from Kate Yates, Communications and Content Specialist at The Park Residential and Nursing Home

Thank you for your review. When people live together, like any family, occasionally someone may become agitated and our experienced team are certainly wonderful when it comes to calmly diffusing a situation with our residents wellbeing at the heart.


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Review from Colin R (Husband of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife stayed at The Park Residential and Nursing Home during the month of February 2024. The service and compassion offered by all staff was beyond the scale of ten.

Reply from Kate Yates, Communications and Content Specialist at The Park Residential and Nursing Home

Thank you for your wonderful review about the care your wife received at The Park, the team will be delighted to read your comments.


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Review from P A (Son of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very pleased with the care my father is receiving. He appears to be generally content and is certainly in the best place to deal with his condition. The staff are very caring towards him and react to and join in with his sense of humour whilst being sympathetic to his situation. Someone always
keeps in contact with me advising of any mishaps or doctor/hospital visits.

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Review from Julie G (Daughter of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found all staff to be very helpful and friendly. They take good care of my mum at all times.
The Park is very nice.

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Review from James F (Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have good vibes about The Park. The staff are caring and helpful and I can move around without causing problems.

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Review from C B (Daughter-in-law of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Institutional care practices. Can just about manage basic care but not consistently and certainly not proactive when it comes to requesting GP visits and reviews.
The home is tired and dated and needs a deep clean.
Staff don't wear PPE at meal times, but they do wear their jewellery and watches whilst
providing personal care. Would not recommend this Nursing Home!

Reply from Kate Yates, Communications and Content Specialist at The Park Residential and Nursing Home

Thank you for your review. We are saddened to read your comments, which we don’t believe are reflective of our home or the care we provide. Our care home manager met with you and other family members to discuss your concerns, which we responded to in line with our complaints process. And of course, we welcome you to contact our home manager with any further concerns directly.


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Current Review Score: 9.4 (9.444)

Overview of Review Score

The Review Score of 9.4 (9.444) out of 10 for The Park Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.444 for The Park Residential and Nursing Home is calculated as follows: ( (213 Excellents x 5) + (79 Goods x 4) + (28 Satisfactorys x 3) + (2 Poors x 2) + (11 Very Poors x 1) ) ÷ 333 Ratings = 4.444

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Park Residential and Nursing Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Juliet

Juliet Gardner

Job Title: Home Manager

Joined: 2023

Having worked in care for over 20 years, within community and care home settings, Juliet qualified as a nurse in 2008.


Very quickly she realised her passion was caring for older people and she has proudly managed care homes since 2012, creating that ‘home from home’ experience for her residents.


Juliet is delighted to have joined The Park and Sanctuary Care, which she describes as a “quality-orientated and person-centred organisation” to support those who live, work and visit The Park.


Charlotte

Charlotte Brady

Job Title: Care Assistant

Joined: 2018

I have worked at The Park for 6 years it’s like my extended family - I love taking care of and looking after all the residents.


Elaine

Elaine Waldrom

Job Title: Care Assistant

Joined: 2019

I love care and have always loved working with the elderly. I like to see them all smile, it makes what I do so worthwhile.


Erin

Erin Naylor

Job Title: Care Assistant

Joined: 2018

I have worked at The Park for 5 years and I love caring for our residents - it keeps me smiling all day.


Tony

Tony Keeling

Job Title: Maintenance Man

Joined: 2009

I have worked at the park for 14 years and it gives me such satisfaction doing different jobs every day. I also love chatting with the residents.


Susan

Susan Horvatt-Szovati

Job Title: Administrator

Joined: 2019

I have worked at the park for 4 years. I love the variety of the job, no one day is the same. Our team are lovely and the residents are a dream.


Claire

Claire Ridley

Job Title: Chef Manager

Joined: 2021

I have worked at The Park for two years and enjoy cooking for our residents and spending time with them.


Frequently Asked Questions about The Park Residential and Nursing Home

What types of Care is The Park Residential and Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Park Residential and Nursing Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does The Park Residential and Nursing Home have?

There are 42 Single Rooms.

What are the Facilities & Services at The Park Residential and Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is The Park Residential and Nursing Home to the centre of Derby?

1.0 mile(s) as the crow flies, distance by road may be significantly further.