The Park Residential and Nursing Home

40 St Marks Road, Derby DE21 6AH
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9.4 88 Reviews
  • The Park Residential and Nursing Home, Derby
The team at The Park are what makes this care home special, providing residential, nursing, dementia, palliative and respite care, which can be pre-booked in advance. They are dedicated to enriching the lives of their residents each and every day, and embrace family and friends into life in the home.

The gardens at the home, run by not-for-profit leading care provider Sanctuary Care, are absolutely stunning and are the perfect place to relax with loved ones, who are welcome to visit at any time.

They are landscaped with wheelchair-friendly pathways, sensory planting and a vegetable patch, for residents who enjoy a spot of gardening. They are a wonderful space to enjoy gatherings in the summer. Some of the ground floor bedrooms also have patio access direct to the gardens.

Mealtimes are a highlight of the day for so many residents, with an excellent chef who makes delicious, nutritious meals, and home-baked treats for afternoon tea each day. If residents don’t fancy what’s on the menu, there are lighter bites available so don’t hesitate to ask.

There are welcoming lounges to socialise in and enjoy activities, as well as a hair salon, for the residents to enjoy regular appointments with a mobile hairdresser, as well as a spot of pampering.

At The Park there are a range of activities on offer, from painting and reading in the library, to baking and gentle exercise.

The bedrooms are tastefully decorated, and the residents are encouraged to bring small items of furniture, pictures and ornaments so the devoted team can support them to make their rooms their own.

The home is situated in a residential area, close to shops and a library and there is a large car park, which makes visiting so easy.

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Care Provided by The Park Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Juliet Gardner (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Park Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,144
    • Self-Funded Nursing Care from £1,364
    • RESPITE Self-Funded Residential Care from £1,144

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1144 and for nursing care £1364, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact The Park Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Park Residential and Nursing Home Reviews (88)

Total of 88, showing 61-80
9.4

The Park Residential and Nursing Home has a Review Score of 9.4 (9.444) out of 10, based on 29 reviews in the last 2 years. Over all time The Park Residential and Nursing Home has 88 reviews.

Overall Experience

  • 52
  • 29
  • 5
  • 0
  • 2

Date Published

88
4
15
29
59

Review from A K (Sister of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that in my opinion The Park Residential and Nursing Home has improved greatly over the period of time that the new manager has taken over.
The carers, nurses, kitchen staff, cleaners and laundry workers have also improved with his guidance. The place is cleaner and more welcoming
since the alterations he's made.

Reply from Fae Doherty, Senior Marketing Officer at The Park Residential and Nursing Home

Thank you for taking the time to review our home and for your feedback about the improvements you have noticed. I will be sure to let the manager know how pleased you are, he will really appreciate it. Best wishes.


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Review from Jenny H (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really don't know where to start.
The Park is just an amazing home for Dad.
Every day I visit Dad I feel so happy with the care and attention he is having.
The manager, the nursing staff, the entertainment staff and all the amazing care staff.
Every day I walk in I am welcomed.
If Dad is having
a cup of tea I am always asked.
Sadly Mum passed away very unexpectedly, after 'the crem' we all went to see Dad (20 of us), the garden room was all ready with cake, pots of tea and was beautifully set out.
This truly meant so much to our family.
It really is just such a wonderful home.
Thank you all once again. I know we keep saying it.

Reply from Kate Yates, PR Officer at The Park Residential and Nursing Home

Jenny thank you for such a beautiful review - I have passed this to the manager and his team as they will be very touched to read such lovely heartfelt comments. Warmest wishes. Kate


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Review from Lorraine B (Daughter of Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having to make the heartbreaking decision to put my mum into a care home was worrying, to say the least, then after a recommendation, we visited The Park Nursing Home.
As soon as we walked through the door it had a homely feel to it and was shown round by one of the nurses then met the manager.
After
having a discussion with the manager, we felt reassured my mum would be well cared for.
Now my mum has been in The Park for four months and it was the right decision, she is well looked after and cared for by the lovely staff nothing is too much trouble and we are always made to feel welcome.

Reply from Fae Doherty, Senior Marketing Officer at The Park Residential and Nursing Home

Dear Lorraine, thank you for your kind words about our home. We understand how difficult the transition into care can be, for both our residents and their loved ones, so it is reassuring to hear that this was made as easy as possible by our team at The Park. Best wishes.


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Review from Beverley E (Daughter of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent management and care.
Every member of The Park Care Home has our utmost respect and thanks for the superb care of a dear father.

Reply from Fae Doherty, Marketing Officer at The Park Residential and Nursing Home

Dear Beverley, thank you for your kind words - it truly is invaluable to our team and to our potential residents and their loved ones. Best wishes, Fae


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Review from Donna C (Niece of Resident) published on 1 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle came to the home in September 2018, he had had an operation which didn't go as expected. He was tube fed and was completely dependent, he didn't talk or move. After a few teething problems he was cared for with dignity and respect.

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Review from Julie F (Niece of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care team, very caring and always go above and beyond their care roles. I would highly recommend this care home to anyone who is looking for a home for their relatives.

Reply from Fae Doherty, Marketing Officer at The Park Residential and Nursing Home

Hello Julie, thank you for your kind words and feedback. I will be sure to pass this onto our team, they will really appreciate it. Best wishes.


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Review from Sally A (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Proactive management and nursing care.
Emphasis on the person being cared for.
Safe, warm and comfortable environment - all which helps relieve some concerns over the welfare of your relative and takes the pressure off and allows you to have peace of mind and improves your own quality of life.

Reply from Fae Doherty, Marketing Officer at The Park Residential and Nursing Home

Dear Sally, thank you for your review and kind words about The Park. I am glad to hear you have peace of mind, with your relative being in our care. I will be sure to pass your message onto the team. Best wishes, Fae.


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Review from Dawn D (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a difficult decision when your Mum goes into care. We had cared for her at home until we were in crisis. The staff visited in her own home and assessed her needs. As a result, Mum settled quickly and we felt confident as a family to entrust her into their care. The lovely thing is that we could
visit any time and were always made to feel welcome. We were also given regular updates and treated with the utmost kindness and respect to the end. Thank you.

Reply from Fae Doherty, Marketing Officer at The Park Residential and Nursing Home

Dear Dawn, thank you for your feedback. It is great to hear how well your mum has settled with us and that you have confidence in the care being provided. I will be sure to pass your kind words onto the service manager and the team. Best wishes.


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Review from M T (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother and I have been happy with the care of our father since the end of July 2018. It is a very nice nursing home with caring staff. They contact us when necessary with any concerns, but do keep us updated.

Reply from Fae Doherty, Marketing Officer at The Park Residential and Nursing Home

Dear Marie, thanks so much for your feedback. It really is invaluable to both our team and our potential residents and their families. I will be sure to pass your kind words on. Best wishes,
Fae


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Review from Louise E (Daughter-in-law of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are extremely helpful. The care my Mother in Law has received is excellent. My Father in Law is there every day and treated the same. Nothing is too much trouble for them. With this being our first experience with a nursing home we have found it very good and would highly recommend them. Thank
you.

Reply from Fae Doherty, Marketing Officer at The Park Residential and Nursing Home

Dear Louise, thank you so much for taking the time to review The Park. Your feedback is invaluable to us and it is wonderful to hear how well both your mother-in-law and father-in-law are treated when at the home. Best wishes, Fae.


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Review from P E (Son of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good overall. Staff friendly, happy knowing Mum is looked after!

Reply from Fae Doherty, Marketing Officer at The Park Residential and Nursing Home

Dear Phillip, thank you for taking the time to review our home, your feedback is invaluable to us. Best wishes, Fae.


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Review from John H (Son of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my father was admitted to The Park all caring staff and management team have shown to be extremely professional and very caring to my father's needs.

Reply from Ruth Brown, Senior Marketing Officer at The Park Residential and Nursing Home

Hi John, thank you for sharing your comments on The Park, we will ensure we pass these onto Lee and the team.


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Review from Freya A (Granddaughter of Resident) published on 19 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. The level of care is outstanding, the care staff are really friendly. My grandmother is so happy there, I would highly recommend this care home.

Reply from Kate Yates, PR Officer at The Park Residential and Nursing Home

Thank you for taking the time to write such a lovely review Freya - it is wonderful to read such comments. Kind regards, Kate Yates


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Review from Alan E (Husband of Resident) assisted by family/friend published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During a difficult time, the care given to my wife has been first class. The staff are friendly and efficient and we are allowed to visit at any time.


The food and cleanliness is excellent.


Reply from Fae Doherty, Marketing Officer at The Park Residential and Nursing Home

Dear Alan, thank you for such a wonderful review - we are glad you feel welcome at our home and that you are so pleased with the care your wife has been receiving. I will pass your kind words onto the team. Best wishes, Fae.


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Review from Peter M (Brother of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always made to feel welcome by staff and management when I visit my brother. The care home looks very clean and tidy when I visit my brother is always shaved and clean. He likes all the staff and is very happy in the care home. I would like to thank everyone who works there for doing a good job.

Reply from Kate Yates, PR Officer at The Park Residential and Nursing Home

Thank you for taking the time to write such a lovely review Peter, it is really great to hear such positive feedback. Kate Yates.


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Review from Wayne A (Respite Resident) published on 9 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are super friendly nothing is too much trouble. Management are super friendly too and all very polite.

Reply from Fae Doherty, Marketing Officer at The Park Residential and Nursing Home

Dear Wayne, thank you for your lovely review, I am sure the team are very glad to have you with them! Our team work really hard to make sure that our home is a true home from home for all of our residents and we are so pleased you agree. Best wishes, Fae


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Review from Natalie B (Niece of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and friendly care home. Staff always have a smile on their face. The manager is professional and welcoming.

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Review from Lynda B (Daughter of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I would like to say that my husband and I were very impressed with the care and concern for my mother.
The nursing staff were excellent.
The staff care for all residents and make visitors very welcome.
New improvements are being made in the environment around the inside and outside of the buildings.
I
feel however that more activities could be made available to residents who would like to get involved in order to stimulate their minds.
Health wise they are cared for excellently. But the mind also needs to be used.
There's a saying 'use it or lose it', that's why it is important that the mind is healthy too.

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Review from Sue W (Daughter of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Park is currently undergoing refurbishment which is being done without disruption to the day to day running of the home. It is clean and welcoming and has a nice homely feel to it. The management is friendly and approachable and has been incredibly supportive and understanding. The nursing team
are excellent ensuring that my relative's needs are met and adhered to. They always make a point of coming to see us when we visit. Any questions or concerns are dealt with immediately. They are very understanding and supportive. The carers have good knowledge of my relative's needs and provide excellent care. They interact well with the residents and the floor runs efficiently. Meals are good and plenty of fluids are offered.

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Review from Andy B (Son of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been well looked after by all staff, not just care staff.
All staff are friendly to all residents that I have seen, and genuinely seem to care.
I find management and administration very good; welcoming, informative, humorous and professional.
Food appears to be fresh, plentiful and there
is always fruit, biscuits and drinks either available or served.

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Current Review Score: 9.4 (9.444)

Overview of Review Score

The Review Score of 9.4 (9.444) out of 10 for The Park Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.444 for The Park Residential and Nursing Home is calculated as follows: ( (213 Excellents x 5) + (79 Goods x 4) + (28 Satisfactorys x 3) + (2 Poors x 2) + (11 Very Poors x 1) ) ÷ 333 Ratings = 4.444

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Park Residential and Nursing Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Juliet

Juliet Gardner

Job Title: Home Manager

Joined: 2023

Having worked in care for over 20 years, within community and care home settings, Juliet qualified as a nurse in 2008.


Very quickly she realised her passion was caring for older people and she has proudly managed care homes since 2012, creating that ‘home from home’ experience for her residents.


Juliet is delighted to have joined The Park and Sanctuary Care, which she describes as a “quality-orientated and person-centred organisation” to support those who live, work and visit The Park.


Charlotte

Charlotte Brady

Job Title: Care Assistant

Joined: 2018

I have worked at The Park for 6 years it’s like my extended family - I love taking care of and looking after all the residents.


Elaine

Elaine Waldrom

Job Title: Care Assistant

Joined: 2019

I love care and have always loved working with the elderly. I like to see them all smile, it makes what I do so worthwhile.


Erin

Erin Naylor

Job Title: Care Assistant

Joined: 2018

I have worked at The Park for 5 years and I love caring for our residents - it keeps me smiling all day.


Tony

Tony Keeling

Job Title: Maintenance Man

Joined: 2009

I have worked at the park for 14 years and it gives me such satisfaction doing different jobs every day. I also love chatting with the residents.


Susan

Susan Horvatt-Szovati

Job Title: Administrator

Joined: 2019

I have worked at the park for 4 years. I love the variety of the job, no one day is the same. Our team are lovely and the residents are a dream.


Claire

Claire Ridley

Job Title: Chef Manager

Joined: 2021

I have worked at The Park for two years and enjoy cooking for our residents and spending time with them.