The Laurels Residential and Nursing Home

77 Nottingham Road, Spondon, Derby DE21 7NG
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9.8 57 Reviews
  • The Laurels Residential and Nursing Home, Derby
The team at The Laurels, many of whom have been with the home for over 10 years, are devoted to enriching the lives of their residents.

As well as providing residential, dementia, nursing and palliative care, they also offer respite care breaks, which can be booked in advance.

There are so many activities to enjoy, from baking and quizzes, to games on the Magic Table, an incredible piece of technology designed for people living with dementia to play interactive light games, which encourage gentle movement and some healthy competition!

The team are passionate about supporting residents to have a very active role to play in how their home is run, with resident ambassadors who enjoy supporting the home manager to interview potential staff and welcoming new residents and their families.

This summer the team and residents have loved growing their own fruit, vegetables and herbs in the garden, which they have proudly harvested for the chef to use in the kitchen, giving them such a sense of achievement and purpose. They grew everything from onions and tomatoes to strawberries and blackberries. Some of the residents enjoyed helping the chef to prep the vegetables for lunch and making fruit milkshakes and cocktails.

In the dining rooms, the residents enjoy delicious home-cooked meals, from roast dinners with all the trimmings to fish and chip Fridays and freshly baked cakes for afternoon tea. A firm favourite are the chef’s home-made chocolate fudge and cheese scones!

The local community are embraced into life at The Laurels, with students from local schools and colleges regularly visiting, as well as community volunteers who love taking part in activities.

The home also has a hair salon, for regular appointments with the mobile hairdresser. And there are welcoming lounges for the residents to enjoy activities and spend time with loved ones, who are welcome to visit at any time.

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Care Provided by The Laurels Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Sheila Clay (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000

Funding & Fees Guide for The Laurels Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,144
    • Self-Funded Nursing Care from £1,364
    • RESPITE Self-Funded Residential Care from £1,144

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1144 and for nursing care £1364, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact The Laurels Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Laurels Residential and Nursing Home Reviews (57)

Total of 57, showing 21-40
9.8

The Laurels Residential and Nursing Home has a Review Score of 9.8 (9.756) out of 10, based on 14 reviews in the last 2 years. Over all time The Laurels Residential and Nursing Home has 57 reviews.

Overall Experience

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Review from Arthur P (Son of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always pleasant and caring. Mum is always kept clean and comfortable. We have been informed of any issues. Has been awkward for everyone in regards to visiting etc. with Covid rules.

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Review from David S (Brother of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at The Laurels for four years. He is well looked after by all the staff and seems settled. All the staff did an excellent job during the Covid lockdown. As we live in Scotland, we are assured that he is in good hands and receiving excellent care.

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Review from M M (Daughter of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very friendly staff and very helpful. The room is often very untidy. I often have to tidy Mum's drawers and belongings, but I cannot fault the care.

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Review from Jordan B (Granddaughter of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a dreadful experience at another home, myself and my family are so pleased with the care my nana is receiving at The Laurels. The staff are friendly and caring and always go above and beyond to be accommodating and show such kindness to my lovely nana. It is always a happy, clean and welcoming
environment, and we could not be happier - thank you so much.

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Review from C R (Son of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has been very welcoming to Mum. They have taken the time to get to know her and support her needs. The staff are always approachable and very caring!

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Review from C S (Daughter of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very cold at times - needs to have the temperature checked. (Cold in the room also) Activities are very good for residents. The food is very good. Communication is not always done effectively.

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Review from J F (Daughter of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring, friendly, organised. Good food.

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Review from Angela B (Daughter of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited my mother on her 101st Birthday. Only the second visit this year due to covid and I live in Wales. Very pleased with the care she receives but disappointed that her room hasn't been updated since she first went there. Also disappointed in the state of the gardens. Could do with a gardener- we
pay enough. More than satisfied with the care from the staff.

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Review from Maureen B (Wife of Resident) assisted by family/friend published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly. They always help if needed. The room is clean and tidy.

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Review from Sharon C (Friend of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been in the home for a couple of years now and if it was left to her she would stay in bed all day, thankfully she is regularly taken to join the other residents for some company. There are always mid-morning drinks brought to her when she does choose to stay in bed. The staff are always
very cheerful with residents and visitors alike.

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Review from Hannah T (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care my mum receives at The Laurels. There is a good range of activities and a varied menu. The staff are always supportive and helpful and keep me informed about any changes to my mums care, needs/condition. My mum has a nice room which she has been able to choose the decor for.

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Review from C G (Mother of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy that my daughter is safe and cared for and all help has been given to me during this very difficult time. Appointments have been made and visits have been made as personal as possible with privacy and respect. The staff have treated my daughter with respect and kindness. Thank you very much
to all the staff.

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Review from D R (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum seems happy and the carers looking after her each day are kind to her which is important to me.
Communication has improved but would be great to know more about what is happening. (activities if any treatments have happened etc) the rooms are lovely, all clean, tidy and decorated well. I think
it's good value for money.

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Review from Paul J (Son of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, super hygiene.

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Review from M D (Wife of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received excellent care whilst being in The Laurels. The manager is very helpful and the staff I have spoken with. I am unable to comment on the activities and facilities as due to the Covid restrictions it is not possible. The carer who takes the lateral flow tests is always very friendly.

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Review from J M (Daughter of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst myself and my family have been unable to visit my mum during this period, the staff have been great with information via phone calls. We have also been able to hand in anything mum needed at the main door. The staff have done a fantastic job during this difficult time.

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Review from S M (Daughter of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are friendly, cheerful and make a real effort to engage with mum at all times. Nothing is too much trouble, the meals are very tasty and always very nourishing. The cleaning staff are very thorough and will happily help wherever.
During lockdown, I have never felt I was being a nuisance
by ringing for an update and we have felt included despite no visits.

Reply from Fae Doherty, Senior Marketing Officer at The Laurels Residential and Nursing Home

Thank you for taking the time to review our home and team - they will really appreciate your kind words. Best wishes, Fae.


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Review from Mavis S (Wife of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband suffered with Parkinson's disease and, although he became very foetal, the staff treated him with great respect and love and made him as comfortable as possible. There were issues with medication supplies from time to time - this needs attention. The staff were very kind and cheerful and
made me welcome on my daily visits. My husband enjoyed his jokes with the staff.

Reply from Fae Doherty, Senior Marketing Officer at The Laurels Residential and Nursing Home

Thank you for your kind words about our team and home. Your feedback is much appreciated. Best wishes.


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Review from S M (Niece of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has been a resident at the Laurels for two years. He settled in very well, and the staff made him very welcome. He always looks smart and clean when he is up and about. He enjoys most of his meals, especially the puddings. He likes to see the children when they visit. His room is kept clean
and tidy. Staff are always willing to tell us if there are any concerns concerning my uncle.

Reply from Fae Doherty, Senior Marketing Officer at The Laurels Residential and Nursing Home

Thank you for your kind words about our home and team; we really appreciate them.
Best wishes, fae


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Review from G M (Daughter-in-law of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into the home in April 2019. The treatment and care she received was excellent, even though she herself was of a quite demanding and awkward nature.
We cannot commend the staff enough. Sadly she passed away in September but their support to us continued. Special thanks to the activities coordinator
in particular.

Reply from Fae Doherty, Senior Marketing Officer at The Laurels Residential and Nursing Home

Thank you so much for your kind words and I am so very sorry to hear of the passing of your mother - The manager and the team will really appreciate you taking the time to review our home. Best wishes.


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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for The Laurels Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for The Laurels Residential and Nursing Home is calculated as follows: ( (126 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 164 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels Residential and Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (5)

Sheila

Sheila Clay

Job Title: Home Manager

Joined: 2020

The ethos of our home is friendly, warm and caring. We have amazing staff that go above and beyond to enrich the lives of our residents.


Michelle

Michelle Elliott

Job Title: Deputy Manager

Joined: 2021

Michelle joined our home in 2021 and says she feels so at home at The Laurels. "The staff are amazing and welcoming".


Rebecca

Rebecca Joly

Job Title: Care Assistant

Joined: 2011

Rebecca has been a part of The Laurels team for over a decade and just loves her role as a care assistant.


Sam

Sam Keeling

Job Title: Administrator

Joined: 2020

As our administrator, every day is different for Sam - something she loves about her role here at The Laurels!


Donna

Donna Hibbert

Job Title: Domestic Supervisor

Joined: 2017

Donna loves making our residents laugh and really feels like she is part of one big family at The Laurels.