The Laurels Residential and Nursing Home

77 Nottingham Road, Spondon, Derby DE21 7NG
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9.8 57 Reviews
  • The Laurels Residential and Nursing Home, Derby
The team at The Laurels, many of whom have been with the home for over 10 years, are devoted to enriching the lives of their residents.

As well as providing residential, dementia, nursing and palliative care, they also offer respite care breaks, which can be booked in advance.

There are so many activities to enjoy, from baking and quizzes, to games on the Magic Table, an incredible piece of technology designed for people living with dementia to play interactive light games, which encourage gentle movement and some healthy competition!

The team are passionate about supporting residents to have a very active role to play in how their home is run, with resident ambassadors who enjoy supporting the home manager to interview potential staff and welcoming new residents and their families.

This summer the team and residents have loved growing their own fruit, vegetables and herbs in the garden, which they have proudly harvested for the chef to use in the kitchen, giving them such a sense of achievement and purpose. They grew everything from onions and tomatoes to strawberries and blackberries. Some of the residents enjoyed helping the chef to prep the vegetables for lunch and making fruit milkshakes and cocktails.

In the dining rooms, the residents enjoy delicious home-cooked meals, from roast dinners with all the trimmings to fish and chip Fridays and freshly baked cakes for afternoon tea. A firm favourite are the chef’s home-made chocolate fudge and cheese scones!

The local community are embraced into life at The Laurels, with students from local schools and colleges regularly visiting, as well as community volunteers who love taking part in activities.

The home also has a hair salon, for regular appointments with the mobile hairdresser. And there are welcoming lounges for the residents to enjoy activities and spend time with loved ones, who are welcome to visit at any time.

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Care Provided by The Laurels Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Sheila Clay (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000

Funding & Fees Guide for The Laurels Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,144
    • Self-Funded Nursing Care from £1,364
    • RESPITE Self-Funded Residential Care from £1,144

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1144 and for nursing care £1364, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact The Laurels Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Laurels Residential and Nursing Home Reviews (57)

Total of 57, showing 41-57
9.8

The Laurels Residential and Nursing Home has a Review Score of 9.8 (9.756) out of 10, based on 14 reviews in the last 2 years. Over all time The Laurels Residential and Nursing Home has 57 reviews.

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Review from R J (Son of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff who look after residents with dignity and compassion.

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Review from Paul R (Son of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff enough for their care and kindness towards my mother. Throughout her time at The Laurels, she was treated with the utmost respect and dignity. We thought the default of the doors being open unless requested to be closed made the people feel open and friendly, allowing care staff
to pop in and say hello which is what my mum loved. The food also looked amazing, with an eye for detail to make it perfect for each resident. My mum's likes and dislikes were listened to.

Reply from Fae Doherty, Senior Marketing Officer at The Laurels Residential and Nursing Home

Thank you for such a lovely review, Paul. I will pass your kind words onto Jo and the team. They'll be much appreciated. Best wishes, Fae.


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Review from W B (Sister of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From what I have observed, care seems good. The staff are cheerful, welcoming and concerned for the people they look after.

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Review from Sue T (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum always looks clean and contented. Staff are friendly and smiling. If we ask for something it's done instantly. Nothing is too much trouble for the staff. Muk's room is pleasant, clean and comfortable.

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Review from Alison M (Niece of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean, the staff are all so friendly and accommodating. My Aunt has settled very well and is happy here. The food is good as is the personal care, the home even take her out to shops, garden centre etc. I would highly recommend The Laurels.

Reply from Fae Doherty, Senior Marketing Officer at The Laurels Residential and Nursing Home

Dear Alison, thank you so much for such a lovely review. I will be sure to pass your kind words onto the manager and the team. Best wishes, Fae.


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Review from Ruth W (Daughter of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly, caring and helpful in all aspects. The home is very clean and I feel my mother's needs are well catered for. My mother is happy there and has no issues/complaints.

Reply from Sophie Middleton, PR Officer at The Laurels Residential and Nursing Home

Thank you so much for taking the time to leave such a lovely review. It's wonderful to hear that you are happy with the home and the team, and your Mother is settled and very content. I will pass on your kind comments to the team. Best wishes, Sophie Middleton


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Review from Mike S (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1st class care, all staff cheery and helpful. I have noticed a marked improvement in care and staff attitudes in general, particularly in the last few months. Well done and keep it up!

Reply from Fae Doherty, Marketing Officer at The Laurels Residential and Nursing Home

Dear Mike, thank you for your kind words - the team will be thrilled to hear how pleased you are with the care provided. I will be sure to let the team know. Best wishes


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Review from Stephen G (Son of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management team and staff at The Laurels were incredible in their passion and desire to help.


In what was an extremely sad and emotional time for my family, myself, Mum's friends and all concerned, the staff and management made my mum's final few weeks a safe, happy and comforting place.


During

her stay I was lucky enough to have one final Christmas with her, under the circumstances, it was a very special Christmas, one that I will never forget. The Laurels staff contributed in abundance to this special Christmas.


Thank you to all the management, staff, kitchen staff and nurses at The Laurels.


Reply from Fae Doherty, Marketing Officer at The Laurels Residential and Nursing Home

Dear Stephen, thank you so much for your kind words about The Laurels. Whilst I am so very sorry to hear of the passing of your mother, it is good to hear that you were so pleased with the care provided to her whilst in our care and that you were able to have some quality time together this Christmas. I will be sure to pass your wonderful feedback onto the team. Thank you and best wishes, Fae.


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Review from James C (Son of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care from the staff is very good, they always have time to speak to you and are always smiling. They treat the residents with respect and care in what must, sometimes, a difficult job. They provide activities for the residents to keep them stimulated which I have seen first hand. Very nice
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Review from Andrea F (Daughter of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Choosing a nursing home must be one of the most difficult things we have to do. It happens at a time when emotions are at a high and decisions have to be made. That is why I am happy we chose The Laurels. All members of staff at all levels made my mother and our family feel welcome, important to them.
They can be approached at any time, we are listened to and if a problem arises it is soon rectified. We are grateful for the care she receives and the respect shown to us all.

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Review from Susan D (Daughter of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the Laurels have taken excellent care of my mum. When she first went there she was very ill and they have brought her back to a better standard of health. She is also being more sociable with other residents and staff members. They have succeeded in making myself and other members of my family
very welcome and are happy to answer any questions we may have. A very big thank you to all staff, it is a relief to know that your loved ones are in safe hands.

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Review from Elin D Z (Granddaughter of Resident) published on 19 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It was wonderful to see how kind and caring all of the team were when I visited my grandfather yesterday. Thank you all so much for what you do. There is a lovely, positive and homely atmosphere at The Laurels.

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Review from Joan D M (Relative of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relation has been in The Laurels home for 7 and a half years and has just passed away. He has been well looked after there, although most of the time it's understaffed and our relation has had to wait longer than he should for personal things like the toilet and getting him up late. I don't blame
the staff, they have a lot to contend with, and they work hard for low pay - but it needs sorting for the sake of the residents.

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Review from P H (Daughter of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum fell and was in hospital. The beds were needed. She was transferred to The Laurels. I went to see The Laurels and was given a warm welcome. I was promptly taken to see a nursing room. The room was nicely decorated; electric bed and air mattress/ensuite/patio window overlooking a garden. This
home is kept to the highest standard for caring. Warm and friendly staff, nothing is too much trouble. They are efficient on all levels of staff. The home is very effective/safe environment/caring/responsive and well led. It offers activities. The menu is varied and nicely cooked and presented. This home is excellent and should be recommended.

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Review from Martin (Son of Resident) published on 11 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Laurels staff are a caring and dedicated team who treat the residents with respect and dignity and allow visitors time and space for their loved ones. It comes across as being a very busy home with the staff always on the go - giving the impression that the home is somewhat understaffed. That said
all the carers, nursing staff, admin and ancillary staff were welcoming and easy to talk to at all times of the day. We never met the manager so cannot comment on that side of the running of the home. Access to the building sometimes entailed a lengthy wait, probably due to the staff being busy with residents. Overall our experience was fairly good with support when it was needed.

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Review from Wendy B (Daughter of Resident) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From when dad moved in the staff were wonderful with family and the care of my dad. Nothing was too much trouble. The rooms and facilities are perfect and set in a lovely environment. They kept me informed at all times on progress and developments. I would highly recommend this nursing home. Your loved
ones are safe, respected and cared for to a very high standard.

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Review from Robert H (Son of Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffered a severe stroke and received end of life care at The Laurels. The care she received was of the highest standard, at no time was she in pain and the staff (from manager, nursing staff and domestic staff) were so attentive and caring. I cannot praise the home and staff enough for making
my mum's final days peaceful and painless. Brilliant care home. My mum came to The Laurels in June 2015 after breaking her hip, once she had settled in, it was the happiest I had seen her in years.

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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for The Laurels Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for The Laurels Residential and Nursing Home is calculated as follows: ( (126 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 164 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels Residential and Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (5)

Sheila

Sheila Clay

Job Title: Home Manager

Joined: 2020

The ethos of our home is friendly, warm and caring. We have amazing staff that go above and beyond to enrich the lives of our residents.


Michelle

Michelle Elliott

Job Title: Deputy Manager

Joined: 2021

Michelle joined our home in 2021 and says she feels so at home at The Laurels. "The staff are amazing and welcoming".


Rebecca

Rebecca Joly

Job Title: Care Assistant

Joined: 2011

Rebecca has been a part of The Laurels team for over a decade and just loves her role as a care assistant.


Sam

Sam Keeling

Job Title: Administrator

Joined: 2020

As our administrator, every day is different for Sam - something she loves about her role here at The Laurels!


Donna

Donna Hibbert

Job Title: Domestic Supervisor

Joined: 2017

Donna loves making our residents laugh and really feels like she is part of one big family at The Laurels.