Review from Lesley N (Daughter of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience

The care my mother received albeit short was outstanding. The staff treated my mother with the utmost respect and dignity throughout her time at the New Lodge Nursing Home. We noticed a big difference in her personal care, something we had not seen previously in other homes, my mother was clean, comfortable

and warm.

The nursing team have been exceptional in their knowledge, care, and compassion and that extended to us her family as we struggled to cope with the final weeks of her life. Both my brother and I were so relieved her final days were spent here and we would recommend this nursing home to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie H (Daughter of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience

I can’t thank everyone enough at The New Lodge Nursing Home for their care, kindness and compassion when caring for my mum who had Alzheimer’s disease. Everyone was so kind, ensuring Mum had everything she needed and spending time talking with her and getting to know her. They also took the time to

get to know the family and were so thoughtful during Mum’s final days, meeting her needs and also making sure we were okay, whether it was day or night. All the staff are so professional but it also really does feel like a big family at The New Lodge and we will always be grateful for the outstanding care Mum received during her time there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K F (Son of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience

Excellent first-class service for my mum who stayed at The New Lodge Nursing Home throughout the pandemic and beyond. The staff are always helpful and offer a thorough service to the residents, the care home is very clean.

Reply from Linda Pitt, Manager at The New Lodge Nursing Home

Thank you for your kind words. Your feedback is very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda J (Daughter-in-law of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience

My father-in-law sadly passed away last week. The care he received at New Lodge was outstanding. He was kept clean, and well fed and the personal care given was second to none. Every single member of staff was attentive towards him and to us during every visit. We were given video calls when we were

unable to visit. It was clear to see that everyone cared very deeply about him, as evidenced by the depth of feeling when he passed. New Lodge was definitely his 'home' and the staff were like family. Can't thank everyone enough. You will all remain in our hearts for the great things you do.

Reply from Linda Pitt, Registered Manager at The New Lodge Nursing Home

Thank you for your kind words. Your father-in-law was a pleasure to look after and he will be greatly missed, as will you all. At The New Lodge, we believe a resident's family is as important as the resident themselves. Our deepest condolences to you and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan S (Sister of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience

My sister has complex health needs and has been at The New Lodge for seven years. Throughout this time her care has been outstanding from the whole team. New Lodge truly became my sister's family during lockdown, when we were unable to see her. Now sadly she is on end-of-life care. The nursing team

are exceptional, their knowledge and care have supported us all at this distressing time, always having time to talk, listen and reassure. On New Year's Eve, my sister was extremely unwell, when the manager arrived at 22.30 unbeknown to me, to sit with her through the night. Together, with the nurse, the four of us celebrated the New Year with tears and laughter. A time I had been dreading gave me precious memories I will cherish forever. Thank you again, another example of going above and beyond. My sister can only greet you with a smile but to see the way her face lights up for staff brings tears to your eyes. We will never be able to thank the staff enough for their love and compassion, they are our family.

Reply from Linda Pitt, Manager at The New Lodge Nursing Home

Thank you for your kind words. As you know, our ethos at The New Lodge Nursing Home is that our residents' families are our family. Your sister is a pleasure to look after and her smile is thanks enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy C (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience

Prior to Mum going from the hospital to live in the home. We were able to visit and ask lots of questions. My ears and eyes were everywhere having worked in care myself, I found nothing to be concerned about. What I did find, was a bright, airy and well-kept home, there is no odour and the rooms are

lovely. The building is very secure and during the different requirements of the pandemic, this home was at the forefront of protecting everybody and kept us informed. All visitors are made to feel very welcome.
The care my mum received was fabulous, all of her needs were met daily, staff were amazing and went above and beyond for her. They did everything with a heart of gold and if ever she needed anything, it was sorted straight away. I cannot praise the staff enough for what they have done for us. The food was lovely and fresh and presented appropriately for each resident. Entertainment is arranged and all are encouraged to participate, as well as family. Your loved ones will be happy here.

Reply from Linda Pitt, Registered Manager at The New Lodge Nursing Home

Thank you, your mum was an absolute pleasure to look after. She gave us many laughs with her humour and antics. Her smile lit up the room and she always stayed cheerful. The pleasure was all ours and your mum will be greatly missed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Coral J (Daughter of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience

My mum was moved into New Lodge in June last year after a stay in hospital. Choosing a home for Mum was extremely worrying because we were unable to view places due to the pandemic and were just given a list to choose from by the hospital. We were limited as Mum is on end of life care and there were

only select places to consider. We chose New Lodge primarily on its location and their good CQC rating, so in effect, we were winging it! From the moment Mum arrived, we were welcomed with open arms, we were introduced to the staff, given information about the home and its routine. Everyone there treats not only Mum, but the close family with such care and respect. The nursing care is phenomenal, Mum arrived with a pressure sore from the hospital, which they healed and other than the occasional split, it hasn’t got any worse. She is turned and kept beautifully clean. I highly recommend New Lodge for anyone considering nursing home care.

Reply from Linda Pitt, Manager at The New Lodge Nursing Home

Thank you for your kind words. It is a pleasure to look after your mum and of course the family when they visit. Our ethos at New Lodge is that our residents are family and therefore their family become our family. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen B (Sister of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience

My sister was moved to New Lodge in March 2020, at the start of the pandemic. A very stressful time for everyone but the home did a great job at settling her and reassuring us. Throughout her stay, they have been attentive, caring, patient and very welcoming when we have been able to visit. We have

only moved her to another home to reduce the very long commute. We were sad to do this as we have built such good relationships with the home and staff. They have treated her and us with dignity and kindness and we wish them well.

Reply from Linda Pitt, Manager at The New Lodge Nursing Home

Your sister was a pleasure to look after. We are pleased that she is now able to be closer to her family and we wish her and you all the very best for the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda M (Daughter of Resident) published on 20 December 2021
Submitted via Website • Report

Overall Experience

My dad was a resident for over 3 years. The care he received was excellent from every staff member. He was treated like a member of their own family. His past few days they couldn’t have done any more for him and us. They made sure he was comfortable, pain-free and peaceful. This gave so much comfort

to us. The staff are so caring and go the extra mile for their residents and their families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie W (Daughter of Resident) published on 9 November 2021
Submitted via Website • Report

Overall Experience

I would like to say what a fabulous place my daughter was in for a short time. The staff are such caring and compassionate people, they go above and beyond. I would like to say a big thank you to each and every one of you. Highly recommend The New Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anita R (Daughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience

My dad has recently been discharged from the hospital into The New Lodge Nursing Home.

I cannot praise the outstanding care he is receiving here highly enough. As a family, we feel so grateful to have found such a wonderful home, with such caring, dedicated, selfless staff for our Dad.

It’s been

a really difficult time for our family witnessing the deterioration in Dad’s health, his vascular dementia has robbed him of his personality, and a stroke 2-years ago has also taken his mobility.

We knew he needed more support, but we were worried about him being away from us and his familiar surroundings. Obviously, we didn’t need too.
From that initial call with the owner, I knew everything was going to be ok, Dad would be safe and well cared for.

Staff do everything possible for their residents, and we have full confidence in them all.

Thank you for all you do and continue to do for our Dad; we feel very fortunate.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rebekah B (Daughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience

My dad was transferred from hospital straight to The Lodge. From the first phone call, I made to the home to check if my dad had arrived safely, was so reassuring. What I can’t believe is it’s the only home I have ever visited that doesn’t smell! It is so clean, and the staff are unbelievably friendly.

The manager is so kind; she actually takes the time to feed my dad and sends me pictures of him. She even takes her dog in to see my dad, she realised quite quickly that my dad loves dogs! I have met the management, and they cannot do enough for my dad. I worried so much about my dad being in a home, but The Lodge has made both my dad and my family feel so welcome. They are very thorough with testing visitors for COVID and have everything you need to keep all parties safe during this difficult time. The only reason why we have been able to visit is my dad is because he receiving end of life care. My dad's room is lovely! Thank you so much for looking after my dad so well!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally A (Wife of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience

I cannot thank The New Lodge Nursing Home enough for the way they nursed and cared for my husband. He spent two years in their care, following months in various hospitals. He had complex needs, but their superb care and nursing skills helped raise his quality of life. We were so relieved we found the

home who were able to cope with him in such a brilliant way. All the staff, throughout the home, did their utmost to make him feel valued and part of the life of the home and showed great kindness to us over the times we were visiting – both in person and virtually.

We were reassured by the fact that, when needed, the doctor was consulted and called in and we were always kept informed.

The New Lodge is a nursing home, which we would unreservedly recommend to anyone looking for a place for their loved ones to be taken care of with skill, compassion and dedication.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stacey H (Niece of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience

My uncle has been living at the home since Feb 2018. He arrived on end of life care, and here we are three years later! The care he has received has been outstanding, and I have no doubt that without this level of care he would not be with us today. The staff are amazing, their dedication and compassion

are second to none. Nothing is ever to much trouble. I know that my uncle is being well looked after, and all his needs are taken care of. He has a number of health issues including Downs, Dementia, Epilepsy and loss of sight, so he relays on the staff for all of his needs, which they manage excellently.
During the difficult time of Covid, I can only praise the home. The procedures in place are robust and easy to follow for visitors. The home is beautifully clean with additional sanitising of all areas taking place.
I am regularly updated on my uncle's condition, and whenever I call to see how he is doing, I am always greeted with a friendly voice at the end of the phone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve P (Nephew of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience

We would like to offer a heartfelt thank you to all of the team at New Lodge. It was reassuring for us all, her family and her friends, to witness the level of care our Aunt was receiving during her short time with you.

The staff treated her with humanity, kindness and understanding and it was incredibly

touching to see.

What was a particularly sad situation for our Aunt and a difficult time for all who knew her, it was made bearable with your support.

We cannot thank you enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan H (Husband of Resident) published on 30 May 2019
Submitted via Website • Report

Overall Experience

I was impressed in many ways by the New Lodge Nursing Home both from the high quality of the facilities provided and the professional and caring attitude shown by all levels of staff. From the first contact on my wife's impending discharge from the NHS Hospital every effort was made to keep me informed

as to the availability of accommodation. I was also impressed by the relationship the Home maintained with the local GPs who I was also able to meet at the Home. Unfortunately, my wife passed away after only 4 months at the home but I really appreciated the care and compassion shown to her in her last few days.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark S (Son of Resident) published on 26 April 2019
Submitted via Website • Report

Overall Experience

A little background first. My mother has a number of medical issues compounded by advanced dementia resulting in her inability to communicate what hurts and why. One of the complications my mother has in an ulcer on her leg (this being a result of poor care in a previous home unrelated to The New Lodge).

It was decided by the senior care team that Mum needed a complete medical assessment of the ulcer due to no improvement in the condition.

Mother was transferred to the local hospital for a full assessment, a new treatment regime was put in place and Mum returned to The New Lodge a few days later. At all times I was kept fully informed of her progress and briefed on what the new treatments would require.

I must say Mum's personal and health needs are catered for with passion and care by all the team members at the New Lodge. It would not be unfair to say that my mother is treated by the team with the same level of care they would provide to their own mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marion T (Friend of Resident) published on 16 January 2019
Submitted via Website • Report

Overall Experience

The New Lodge is an excellent nursing home and provide a high standard of care.
My "aunt" was treated with respect, compassion and kept very comfortable at the end of her life. They also looked after us with the same commitment during a difficult time.
The management led by example and maintain an

excellent team including both nursing and ancillary staff.
The manager was always available to keep us updated and made sure there was nothing my "aunt" or we needed.
I am extremely grateful to New Lodge for their excellent care and would not hesitate to recommend them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennie P (Friend of Resident) published on 14 January 2019
Submitted via Website • Report

Overall Experience

The care, compassion and service provided by all the team at New Lodge is nothing short of outstanding. The management team should be praised for their leadership which ensures all the team excel at their role and care for all at New Lodge, whether that be residents or visitors. Without their support

during our dear friend's end of life care, we would have found this distressing time considerably more difficult to cope with. We will be forever grateful and would not hesitate to recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeanette H (Daughter of Resident) published on 31 October 2017
Submitted via Website • Report

Overall Experience

My mother spent her final days here at New Lodge and I cannot praise the staff here highly enough. After a lengthy search of many nursing homes within the area, New Lodge ticked all the boxes. Mum joined the home in May 2017 and settled in straight away. Unfortunately, it wasn't long until we found

out that mum had heart failure and was considered as being in 'End of Life' care with a diagnosis of 2 weeks to live. The manager and her committed staff showed outstanding care and patience nursing mum during this time. She was incontinent, immobile and weak. She could only eat a puréed diet but we knew that the food was freshly cooked and the staff gave their time willingly to help mum eat it and build up her strength. Surprisingly, mum went on to live for a further 10 weeks and I am certain this was due to the care received.
New Lodge is a superb nursing home and our family felt part of a happy community. It is a shame that mum did not live to spend longer here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

The New Lodge Nursing Home

Care Provided by The New Lodge Nursing Home

Good to Know

Funding & Fees Guide for The New Lodge Nursing Home

Facilities