Review from P G (Resident) assisted by family/friend published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience

I like the people and the company. I like the food and chairs. They look after me and are very kind. I like the cups of tea. I like colouring and doing things. I am happy here they are friendly.

Reply from Nina Kassam, Social Media Marketing Manager at Langdale Heights Care Home

Thank you for your thoughtful and warm review! We're thrilled that you've been enjoying your time at Langdale Heights. Seeing our residents feel comfortable and engaged in our home makes us happy. We're glad that the food, chairs, and cups of tea have added to your satisfaction and that the colouring and other activities have kept you entertained. It's essential to us that every resident receives individualised attention and that their specific dietary needs are met so they can enjoy the small joys of quality and tasty food. We are grateful to our activities coordinators for their excellent work providing high-quality activities to our residents and organising exciting events that allow everyone to enjoy themselves. Our team is passionate about delivering kind and attentive care; your happiness is a testament to their dedication. Thank you for sharing your experience, and we're here to continue making your stay as pleasant and friendly as possible.

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Review from Vera O (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Langdale Heights for a while and ever since her first day here, I have felt happy and content as to her care. The staff are wonderful, giving her the best of care in all aspects and treating her with great dignity and respect. I would recommend Langdale Heights and its

delightful staff to anyone in this situation.

Reply from Nina Kassam, Social Media Marketing Manager at Langdale Heights Care Home

Thank you so much for your lovely review. We are glad that we are able to provide your mum with the very best care and treat her with the dignity and respect she deserves. Our dedicated staff work tirelessly to ensure that all our residents are well taken care of, comfortable and in a safe environment. The fact that your mum settled in well and receives the best care and attention reflects our staff’s commitment to providing quality care, and we are proud of their good work. Thank you for your recommendation and kind words. This is very encouraging to us, and we will surely pass it on to our amazing staff. Thank you once again for your review.

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Review from Roger O (Brother of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience

I have found everyone helpful and friendly here and I find that my brother is well cared for.

Reply from Nina Kassam, Social Media Marketing Manager at Langdale Heights Care Home

Thank you for your positive review of Langdale Heights. We are glad to hear that everyone you have encountered at our home has been helpful and friendly. Providing excellent care for our residents is our top priority, and we are delighted to know that your brother is well cared for and that your visits have been meaningful and positive. Our dedicated staff is committed to creating a welcoming and supportive environment for all our residents and their families and friends, and your feedback reaffirms that we are on the right track. We love having your brother here and thank you for choosing our family here at Langdale Heights.

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Review from David G (Son of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience

Friendly staff, lovely atmosphere.
Nothing too much trouble.

Reply from Nina Kassam, Social Media Marketing Manager at Langdale Heights Care Home

Thank you for this kind review! We are delighted to hear that you found our staff to be friendly and experienced a lovely atmosphere at Langdale Heights. Our team is committed to ensuring all residents, friends and family are welcomed in a warm and caring environment. We strive to go above and beyond to meet their needs and make them feel at home, so it's great to hear that you had a lovely visit. We appreciate your feedback and hope to continue providing exceptional care and a lovely place where our residents are surrounded by their loving and caring Langdale family. The team will be happy to hear your kind praise and noticing all their efforts.

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Review from Lesley H (Cousin of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience

Visited my cousin for the first time since she has been living in Langdale Heights. I was not familiar with the area and found the building difficult to find. Security was very good, the two members of staff were very helpful and friendly. The areas I saw looked clean and well-maintained. Cannot comment

about food or activities because I did not see any. My cousin said she had fish and chips for lunch which she enjoyed. She appeared to be well-cared for and was looking much better than the last time I saw her. She did not complain about anything so I took that as a good sign.

Reply from Nina Kassam, Social Media Marketing Manager at Langdale Heights Care Home

Thank you very much for this particularly insightful review of our management and staff at Langdale Heights and some small details highlighting what makes them truly special and how they go the extra mile to provide person-centred care and support the family's needs and concerns. We apologize for any difficulty finding the building but are glad to hear that our security measures were adequate. We are pleased to know that our staff members were helpful and friendly during your visit, contributing to a positive atmosphere. We take pride in maintaining a clean and well-maintained environment for our residents. We're delighted that your cousin enjoyed her lunch, and it's lovely to hear that she is well cared for and in better health since you last saw her. We strive to provide excellent care and appreciate your positive feedback. Again, thank you for your kind words, and we're looking forward to your lovely visits.

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Review from M K (Friend of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience

I have been visiting the home since March visiting at different times. I am always met with a smile and a genuinely friendly welcome and every one of the staff is considerate and caring. I couldn't wish for our friend to be anywhere else. 10 star care.

Reply from Nina Kassam, Social Media Marketing Manager at Langdale Heights Care Home

Thank you for taking the time to leave such a positive review of Langdale Heights. We are pleased to hear that you have consistently experienced a warm and friendly atmosphere during your visits. Our staff members strive to provide considerate and caring service to all residents and visitors, ensuring a welcoming environment. We aim to provide an atmosphere that is always friendly, loving, and joyful, and we are very proud of the hard work and dedication of our staff and management in striving to deliver an outstanding level of care and support. Your 10-star rating is greatly appreciated and motivates us to provide excellent care. We are glad and enjoy having your friend here with us. Again, thank you for your kind words, and we’re looking forward to your lovely visits.

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Review from L H (Wife of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience

My husband is a resident of Langdale Heights. The management and staff are wonderful with him and me. They made you very welcome and its lovely to see the caring ways they look after all the residents. The home is lovely and clean and his room is spotless. The food is first class and drinks and snacks

are available to them at any time. Friends who have visited are amazed at how nice and relaxed the atmosphere is.

Reply from Nina Kassam, Social Media Marketing Manager at Langdale Heights Care Home

Thank you so much for writing such a considerate review about Langdale Heights. We are beyond grateful for your kind words and are overjoyed to hear about your and your husband's positive experiences with our management and staff. Our dedicated team strives to create a welcoming, caring, and compassionate environment for our residents and their families. We believe every individual deserves to feel valued, respected, and loved, and we are so glad you have experienced this firsthand. Maintaining cleanliness is of utmost importance to us, and we are thrilled that the food at Langdale Heights is to your satisfaction. Our dedicated kitchen staff works hard to serve delicious, nutritious meals, drinks, and snacks, as we believe it is essential to meet our residents' needs and to provide an enjoyable dining experience. At Langdale Heights, your husband's well-being and needs will always be our top priority, and we are glad to have him here with us.

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Review from D S (Wife of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience

The management, carers and staff are very kind and thoughtful to the resident. Nice warm atmosphere in the home.

Reply from Nina Kassam, Social Media Marketing Manager at Langdale Heights Care Home

We appreciate such a candid review of the quality of care at Langdale Heights. We thank you for highlighting some distinguishing characteristics that make our staff and service unique, specifically their attention to detail and genuine interest in each resident. The little details make our staff team unique, such as how we go the extra mile to provide person-centred, individualized care. Langdale Heights aims to provide an atmosphere which is always friendly, loving, and joyful, implemented by highly skilled and experienced staff who share a strong passion for delivering care that values and respects the uniqueness of each person. Thank you for your kind words, and we shall pass them on to our management, carers, and staff.

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Review from Naveed A (Son of Resident) published on 29 May 2023
Submitted via Website • Report

Overall Experience

Thanks so much for looking after my mum like your own. Not enough words on how to say thanks to you. Management and all staff are doing a great job in caring for my mum who is already settled and feels like her family and friends around her. Especially one member of staff who did not waste any time

arranging the halal food and keeping and labelling the cooking utensils separate. That’s so caring and nice of him. All the staff deserve thumbs up for being so kind and patient.

Reply from Nina Kassam, Social Media Marketing Manager at Langdale Heights Care Home

Thank you very much for this particularly insightful review on our management and staff at Langdale Heights and some of the small details that highlight what makes them truly special and how they go the extra mile to provide not only person-centred care but to support all our residents and family’s needs and concerns. Our management and staff are committed to making sure that every resident receives individualized attention and that they feel seen, heard, and cared for. Your mum adds so much vitality to our home and we feel very lucky to have her with us. It is heartening to read such kind words of recognition for the care team's commitment and understanding and this will truly make them smile.

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Review from J L (Sister of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience

My brother has been at Langdale Heights Care Home since January when he was discharged from hospital and he has steadily improved due to their excellent care. The whole team are fantastic, nothing is too much trouble, friendly and supportive to my brother and myself. I am so impressed with the whole

set-up, it is a lovely home with super staff who really care about their residents.

Reply from Nina Kassam, Social Media Marketing Manager at Langdale Heights Care Home

We highly appreciate your fantastic praise of the home and we are delighted to hear how you noticed all the ways in which your brother is happy, thriving and well cared for. He adds so much vitality to our family here at Langdale Heights and we thank you for the privilege of looking after him. It speaks to the exemplary level of care our staff and management provide. We are so proud of them for their fantastic work, dedication and compassion. They are our heroes with masks instead of capes. They really strive to create a connection with each resident and they have been a vital part of maintaining communication between our residents and their families. We believe that keeping the connection open between the residents, family members and the management team is crucial and a necessity towards making the residents and their families feel as comfortable as possible. Again, thank you for your kind words and we’re looking forward to your lovely visits.

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Review from Timothy M (Brother of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

An excellent level of care is provided by a hardworking, compassionate and dedicated team, for whom I have the greatest respect and gratitude.

Reply from Nina Kassam, Social Media Marketing Manager at Langdale Heights Care Home

Thank you for the marvellous feedback on our staff at Langdale Heights. We aim to provide an atmosphere, which is always friendly, loving, and joyful, and we are very proud of the hard work and dedication of our staff and management in striving to deliver an outstanding level of care and support. It is heartening to read such kind words of recognition for the care team's commitment and understanding, and this will truly make them smile. Your feedback and kind words are a big reason why we make it a priority to do the best for our residents! Thank you again for taking the time to leave us this review.

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Review from Alfred A (Brother of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience

I'd just like to say a big thank you to the team at Langdale Heights in Derby for the excellent care and support given to my sister over the past few months.
Thank you from the whole family.

Reply from Nina Kassam, Social Media Marketing Manager at Langdale Heights Care Home

We appreciate your positive feedback and kind words. We take pride in providing superior care to our residents at Langdale Heights and make sure that each person feels comfortable, happy, and well cared for. Our staff members are committed to making sure that every resident receives individualized attention and that they feel respected and valued. At Langdale Heights, your sister’s well-being and needs will always be our top priority and we are glad to have her here with us. We really appreciate the time you have taken to evaluate us and give us such a thoughtful review and warm recommendation.

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Review from Harvey M (Brother of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience

I have been visiting my brother at Langdale Height throughout 2022, and the level of care and attention he received from the whole team is exceptional, caring and supportive. He could not be in a better place, and I am truly grateful for the care he receives.

Reply from Nina Kassam, Social Media Marketing Manager at Langdale Heights Care Home

Thank you very much for this particularly insightful review of our staff at Langdale Heights and some of the small details that highlight what makes them truly special and how they go the extra mile to provide not only person-centred, individualised care but to support the family’s needs and concerns. We are so thankful for the honest comments you have made towards the home and team at Langdale Heights, and we are sure they will be just as delighted. The care towards our residents is at the highest of our priorities, and as a team, we will ensure that your brother is always well looked after and is happy. We look forward to your next visit.

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Review from Preston I (Son of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience

All was good.
Mum looked in good health and seemed calm and peaceful.

Reply from Nina Kassam, Social Media Marketing Manager at Langdale Heights Care Home

Thank you for taking the time to leave a review of your experience with Landale Heights. We are pleased that your mum's experience with us has been positive and that we were able to provide her with dignified care and that she is happy and thriving! Our staff are extremely dedicated, passionate and kind, which ensures that each resident receives the individualized care and attention he or she deserves. We are proud of the work our team does, from their devotion to their residents to their commitment to communicating with families. Thank you again for your kind words.

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Review from S W (Daughter of Resident) published on 29 August 2022
Submitted via Website • Report

Overall Experience

From the day my mum was admitted to Langdale Heights Care Home in June this year she has been cared for so amazingly well that she has improved massively since the four months she was in hospital prior to moving to the home. The staff and management are just incredible, everyone we have met has been

friendly, helpful and extremely caring. Nothing is too much trouble and they all go out of their way to do everything they can to help. They are all so welcoming and treat the residents with so much kindness and expert professionalism. We can’t thank Langdale Heights enough for everything they have done for mum and us too.

Reply from Nina Kassam, Social Media Marketing Manager at Langdale Heights Care Home

Thank you for taking the time to write such a thoughtful review of our team at Langdale Heights. We are so pleased to have your mum here with us and so thrilled that we are exceeding your expectations in ensuring she is receiving the very best care possible. It's clear that our dedicated team go above and beyond to provide a loving and supportive environment for our residents. We are very proud of their commitment, which shines through in their work every day. Our team strives to create a connection with each resident and to maintain a flow of communication between the residents, their families, and our management team. We believe it is essential to maintain an open dialogue between the residents, family members, and the management team. This allows us to better address the needs and concerns of all parties involved. The team will be so happy to hear your kind words of praise and notice all their efforts. We look forward to visiting again with you soon.

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Review from Joanne P (Granddaughter of Resident) published on 28 July 2022
Submitted via Website • Report

Overall Experience

My grandmother was moved to Langdale from hospital a number of weeks ago following an extended stay in hospital. As a family, we have been absolutely delighted by what we have found so far. We had an absolutely awful experience over four months in hospital to the point that I was resigned to my grandmother

not being properly looked after wherever she went. However, from the very minute my grandmother was received by Langdale we have had excellent communication, care and compassion at every juncture, competence from every level of staff and excellence in so many fields. The food that is provided is excellent and nothing is too much trouble for the staff who have gone out of their way in very difficult circumstances due to the needs of my grandmother. There is plainly an ethos of respect and kindness that is evident in every member of staff that we have met. When my grandmother's health declined recently and we expected the worst, the staff worked around the clock and never gave up.

Reply from Nina Kassam, Social Media Marketing Manager at Langdale Heights Care Home

We were thrilled to read your insightful and comprehensive review of our home at Langdale Heights Care Home — the staff, standards of care, communication with family and quality of dining tailored to each resident’s personal needs. We are truly sorry that you had to undergo such trials with your grandmother’s care previously, and it is indeed our honour to be able to give you some measure of comfort in the superlative care your grandmother will receive at our home. At Langdale Heights Care Home, we embrace with vigour the duty of giving each and every resident the rights to which they are entitled. Our staff are truly what makes our home exceptional, as they allow us to hold true to our belief that dignity is not negotiable and compassion is always necessary. We take very seriously the role that communication plays in resident care, and we are thrilled to learn that you feel heard and attended to while communicating with us. Our staff will be so pleased to hear your warm praise.

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Review from P M (Sister-in-law of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience

We travelled up from Kent to Derby and we did not know how easy it was to find the nursing home. In the event, we arrived four hours early for our appointment. Despite which the staff were very understanding and helpful and fitted us up with covid tests, masks and aprons. We were able to see my brother-in-law

early which was excellent as he was rested and lively. We saw him really enjoy his lunch which as he has lost most of his teeth was tailored to be delicious but soft so he could masticate easily. His room was bright and clean. We had a happy visit. Thank you.

Reply from Nina Kassam, Social Media Marketing Manager at Langdale Heights Care Home

Thank you for such a considerate review of our staff, facilities and dining at Langdale Heights. Our staff takes pride in caring for our residents, ensuring that each person is comfortable, happy and well cared for. It’s very important to us that every resident receives individualized attention and that their specific dietary needs are met so they can take pleasure in their dining. Our goal is to help each person feel at home, their family members welcomed and included, and protect everyone’s safety with strict Covid protocols. It is in the little details that make our staff special, such as how they go the extra mile to provide person-centered, individualized care. The team will be so happy to hear your kind words of praise and noticing all their efforts and we look forward to your next visit.

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Review from A M (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

Lovely staff, very attentive and meet my dad's needs.

Reply from Nina Kassam, Social Media Marketing Manager at Langdale Heights Care Home

We appreciate your positive feedback and kind words. We take pride in providing superior care to our residents at Langdale Heights and make sure that each person feels comfortable, happy, and well cared for. Our staff members are committed to making sure that every resident receives individualized attention and that they feel respected and valued. At Langdale Heights, your dad’s well-being and needs will always be our top priority and we are glad to have him here with us.

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Review from Linda R (Niece of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

The manager and the staff are so helpful. Nothing was too much trouble for them to sort. The staff are so caring, checking to see that my aunt was okay all the time. They are a credit to the nursing home.

Reply from Nina Kassam, Social Media Marketing Manager at Langdale Heights Care Home

Thank you for the marvellous feedback on our staff at Langdale Heights. We aim to provide an atmosphere which is always friendly, loving, and joyful and we are very proud of the hard work and dedication of our staff and management in striving to deliver an outstanding level of care and support. It is heartening to read such kind words of recognition for the care team's commitment and understanding and this will truly make them smile. We are so pleased that you chose the Langdale family and can take comfort that your aunt is in capable, caring and loving hands.

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Review from J J (Daughter of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience

After my mother was released from hospital having had a broken hip and a stroke she was transferred to Langdale. Never having had any experience of nursing homes we found we were met with kind, caring and considerate people. Nothing seems too much trouble here. She is always clean and well presented.

We hope very much that she can stay here as she is very settled and well looked after. Like the fact that there is a hairdresser and chiropodist visits.

Reply from Amaan Sadiq, Junior Director at Langdale Heights Care Home

Thank you for your review. We are pleased that your experience with Langdale has been positive. We strive at Langdale to aim to provide dignified care and inspired living for our residents and are happy to have given your mother this. Thank you once again for your kind praise.

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