Review from Michelle B (Friend of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience

Management and staff absolutely lovely nothing is too much trouble. The home is very clean. My friend is very complimentary about the staff she did say everyone is very kind. Would highly recommend it.

Reply from Andrew Smith, Trainee Executive Manager at Langdale Heights Care Home

Thank you so much for your lovely review. We are pleased that the staff and management exceeded your expectations, and that you found the hygiene of the home at a very good standard. I have fed this all back to the management team who are in the process of letting the staff know of your lovely response.

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Review from Lynne J (Niece of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience

All staff were very helpful. We were kept well informed. Nothing was too much trouble. When we rang up, they always tried to video call. On arriving to collect my aunty, we were met with polite, professional staff.

Reply from Andrew Smith, Trainee Executive Manager at Langdale Heights Care Home

We, at Langdale Care Homes, are glad that you were happy with the service you received while your aunty was in our care. We know the importance of keeping our residents in touch with their loved ones and also keeping families regularly informed. Thank you for taking the time to leave such a positive review; we will pass on your kind feedback to the home's management and staff.

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Review from G S (Stepdaughter of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience

I have already recommended Langdale Heights to a friend, however, I am unsure what care they are looking for. When I described the kindness and care given they were impressed. The thoughtfulness of dealing with the situations presented to the carers due to the nature of the resident's needs is lovely.

The activities and cleanliness is good. The changing situations are dealt with well and love is shown to the residents. I cannot rate some of the areas, such as the rooms, as I have been unable to view.

Reply from Amaan Sadiq, Junior Director at Langdale Heights Care Home

Thank you for your response. We appreciate your kind words towards the care provided at Langdale. At Langdale we strive to deliver the best care for our residents, making sure the wellbeing and welfare of our residents is excellent and always taken into action and thought. Our management team at Langdale Heights can speak to your friend in regards to what care they may be looking for.

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Review from Diane F (Daughter-in-law of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience

Great care and support shown for the short period of time my father in law received end of life care recently.

Reply from Amaan Sadiq, Junior Director at Langdale Heights Care Home

Thank you for your kind words. At Langdale, we ensure that we provide exceptional levels of care for our residents. End of life care, we ensure that we provide easy and peaceful care towards the resident to ensure that during the end part of the resident's life they are comfortable and eased of as much pain as possible.

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Review from P L (Great-Niece of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience

The care staff are lovely, caring and helpful.

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Review from Gary N (Stepson of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience

Very friendly staff.
Care is great. Father very happy with what is going on.
Clean and the safety of the home is second to none.

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Review from B O (Husband of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience

Helpful staff.

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Review from Jean H (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience

Very friendly staff toward residents and visitors.

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Review from Graham T (Son of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience

The administrator and the dementia leader were very friendly. We had received no information on the room Mum sleeps in which is shared and therefore we could not go inside. There was very limited space for Mum to make her area feel like home; it is like a hospital ward. We were confined to the restaurant

which had food stains on the floor from lunch. Mum likes to get up and walk around regularly but there was less than one member of staff to two residents at the weekend. We were told there were lots of activities to stimulate Mum but the lounge was just full of people looking unhappy with some seats facing a TV. The garden is a concreted area with budgies in a cage and the front garden is inaccessible. Unsuitable for residents to walk outside the front of the home due to a narrow passageway for cars leading onto a main road.

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Review from Nadia P (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience

My 92-year-old mum, who suffers with Alzheimer's disease, was transferred to Langdale Heights Covid Unit in January 2021 after contracting Covid-19.
With the Covid and lockdown restrictions in place, I have been unable to visit and extremely worried about what effect this move would have on my mum's

wellbeing.
However, I have been most impressed with the way manager's and their team have helped to settle my mum into her new environment.
They have done everything possible in these current circumstances to reassure me and alleviate my anxieties. I have regular WhatsApp face to face calls with Mum and staff. I am regularly updated by the manager and he has helped to navigate my way through the whole placement procedure.
I have no hesitation in recommending Langdale Heights to other relatives who may find themselves in similar situations.

Reply from Elena Martin, Operations Director at Langdale Heights Care Home

Thank you for the honest and detailed review. It is an honour for us that you accepted Langdale Heights into your family.
Langdale Heights will always strive to support not only our service users but their loved ones, too and work in harmony with all parts involved.
Langdale Heights prides itself with a team of highly skilled and experienced staff who share our passion in delivering individualised care that values and respects the uniqueness of each person.

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Review from K C (Sister of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience

I visit my sister once a week and have always found her clean and well looked after. The staff are very helpful and will answer any questions we have. We are offered a hot drink and always feel welcome. Langdale is not the most luxurious care home I have seen but the care is well above the others I've

seen. Thank you.

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Review from S H (Daughter of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience

I'm very happy with the care that they provide here.
My dad is looked after very well.

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Review from R L (Son of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience

Care home has a calm and homely environment. Staff are friendly, helpful and spend time to chat to my father.
Meals are freshly prepared on-site and are always well received.

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Review from S B (Son of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience

Very helpful and caring.

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Review from J F (Daughter of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience

I'd like to bring to light the care and the extra mile that staff have gone to with my dad. They provided empathy and TLC he needed. He has a passion for "chips" and at 2am when he was unsettled staff made him chips. It's that extra mile that made a difference. Staff have found a way through to my dad

to enhance his wellbeing. Staff are supportive and empathetic.

Reply from LARA BEARDSHAW, Activity & wellbeing manager at Langdale Heights Care Home

Thank you very much for your kind feedback. Your review will be passed on to all staff.

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Review from Mary B (Sister-in-law of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience

We are so pleased to see our relative receive the care and attention that he deserves in such a clean and friendly environment - thank you.

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Review from Paula D (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience

Excellent care home. Each and every member of staff is fully competent, caring and friendly.
I am very happy with how they cared for my mum and made her feel at home and catered to her every need. Value for money for the work the staff provide. Super clean.
Could do with more activities and update

facilities to make it easier for carers.
Hard to fault. Thank you all - I love the bits of you all.

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Review from Alison M (Daughter of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience

My mother is always well cared for. I feel she is in a safe environment. Staff are always friendly and take pride in their work. When my Mum has been unwell I have always been informed and treatment she is receiving has been explained.

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Review from A B (Sister of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience

I find the care home to be a very clean, happy, caring and helpful place.

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Review from Joyce T (Wife of Resident) published on 3 September 2017
Submitted via Postal Card • Report

Overall Experience

I find the home very friendly and caring. They look after hygiene and everything else to do with cleanliness. The food is very good. The bedrooms are clean and comfortable. The activities are good and they try to keep them mobile a little more. We went to the cinema the other day I went as a carer,

it was a wonderful experience, everyone thoroughly enjoyed themselves.

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Langdale Heights Care Home

Care Provided by Langdale Heights Care Home

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Funding & Fees Guide for Langdale Heights Care Home

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