Shelton Lock Care Home

61a Weston Park Avenue, Shelton Lock, Derby DE24 9ER
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9.5 100 Reviews
  • Shelton Lock Care Home, Derby
Conveniently located in a quiet residential area just a short drive from Derby, Shelton Lock is close to local amenities and offers residents a cosy and comfortable place to call home.

The home has been carefully designed to simultaneously promote relaxation whilst encouraging residents to engage with the home's lifestyle. Alongside the comfortable lounges and bedrooms, Shelton Lock also includes a hobby room, a hairdressing salon and a beautiful garden space, where residents can pursue their interests and enjoy a little TLC.

The dining spaces are the perfect spot to enjoy meal times. Here, the catering team work hard each day to ensure dining is enjoyable for all residents, always catering to personal requirements and preferences.

Equipped to offer residential, nursing and residential dementia care, the care team takes a person-centred approach, getting to know each person individually. This allows them to not only offer the best support, but also to encourage residents to get involved in things they enjoy.

So whether it be taking part in the range of activities on offer or relaxing in their own company, Shelton Lodge focus on ensuring residents are living the best quality of life in the way that suits them.

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Care Provided by Shelton Lock Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Head/Brain Injury
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nicola Millar (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Wheelchair Access

Shelton Lock Care Home Reviews (100)

Total of 100, showing 1-20
9.5

Shelton Lock Care Home has a Review Score of 9.5 (9.542) out of 10, based on 13 reviews in the last 2 years. Over all time Shelton Lock Care Home has 100 reviews.

Overall Experience

  • 72
  • 24
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Date Published

100
9
9
13
87

Review from J C (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came for respite care. This was his third visit for respite care. He received a warm welcome and enjoyed his stay and felt very well cared for.

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Review from A A (Resident) assisted by family/friend published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a new life style for me at Shelton Lock Care Home. The nurses and carers take very good care of me with my many medication in a cheerful way (often for toiletry needs). They check me hourly 24/7, my clothes are all washed and odd jobs done.
The meals I choose are served in the dining room or
my room. Some people watch TV together in the lounge, others do craft or games in the craft room, it's a way of meeting people.
I like to do jigsaws, read, go in the garden, have visitors, having my hair dressed and then watching evening TV.

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Review from Jane M (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family are very satisfied with the care and attention given to mum.

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Review from Amanda L (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall experience of the care home is very good.
Management are always happy to help with any problem. The care staff work very hard in sometime stressful situations. I know my mum is safe and well cared for when I leave her, that is everything to me. I am thankful to Shelton Lock Care Home. Great
team.

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Review from C C (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with my experience, my mother quickly settled in and has now been there for three years. At first she was fairly independent with personal care and and needed help with mobility, as she has become more frail, the staff are very good with providing the extra care that she needs.
She enjoyed the activities while she was able to attend.

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Review from Pam B (Niece of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was so well looked after at Shelton Lock Care Home for the 6 years she was there with nothing being too much trouble. Her personal care was very good despite her being bedridden for several years. Everything I mentioned to staff and the manager was acted on giving love and understanding.
When she passed away I was contacted so I could be with her and a member of staff was sitting with her when I arrived. The staff stood by the front door of the care home to say goodbye to her as she left. Because of the way she was treated another family member has now decided to choose Shelton Lock as a place they would move into.

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Review from C H (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are mainly lovely. The home seems understaffed, why? Lots of agency staff especially nights. The staff need to be paid more! These kinds of care homes are making a lot of money! My mother had 3 days without heat last weekend! The radiator needed bleeding! How difficult is that to sort out?
She is paying £1000 a week!

Reply from Clare Sheehan, Careline Advisor at Shelton Lock Care Home

Thank you for your review, we value all feedback as this helps us to make improvements where required. We are sorry you felt the home seemed understaffed at the time of your loved one's stay. We were experiencing periods of absence with our regular staff; however, we did receive support from colleagues from a sister home, which is always our preferred option. We apologise for any inconvenience caused due to the heating. We did experience some issues with our boiler during November, though we did maintain our heating and hot water systems throughout with the support of our contractors. The home was provided with additional portable heaters which were made available to each resident. With regards to the fee paid for your loved ones stay, HC-One regularly reviews fees alongside our competitors' fees in the adjacent area and these are updated to reflect. If you wish to discuss your concerns further, please do not hesitate to contact the home.


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Review from I J (Son of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mum was only at Shelton Lock Care Home for just over a week for end-of-life care. From the moment we arrived until the day she passed away the care and warmth shown by every member of staff was amazing. If I need a care home in the future or know of another relative that needs care I would
highly recommend Shelton Lock. Thank you to all the team at Shelton Lock Care Home for making her last few days as comfortable as possible for her and for supporting us during this difficult time.

Reply from Clare Sheehan, Careline Advisor at Shelton Lock Care Home

Thank you so much for taking the time to leave such a positive review of our home. We are pleased you were very happy with the quality of care your mum received at Shelton Lock care home, kindness is at the heart of everything we do. We will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.


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Review from D P (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was admitted for end of life care, she was there for 8 weeks until she passed at the beginning of December. During her stay she was always kept clean, she visited the onsite hairdresser twice a week, her laundry was always returned. The food was excellent. On several occasions we joined her
for lunch.
The knowledge of the qualified nursing staff was excellent.
On mums last days we were kept informed, the staff were sympathetic and understanding, we were supplied with endless tea and biscuits and sandwiches.
Special thank you to the team for supporting us as a family that day.
Thanks to the rest of the staff who looked after mum. Housekeeping, catering, carers and Management.

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Review from P W (Son of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was looked after very well, thank you.

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Review from Trevor H (Son of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care you gave my dad during his two-week respite care after coming out of the hospital with pneumonia for three weeks.

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Review from Julie T (Daughter-in-law of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is the best I have ever been in! It has such a homely, welcoming atmosphere and is always spotlessly clean.
A hot dinner is served every day, which is freshly made by the in-house chef, and my mother-in-law says the meals are always very tasty. The staff are brilliant, so kind and caring
and always take such good care of Mum.
Mum is as happy as she can be in this home, and that says it all!
Thank you, Shelton Lock.

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Review from Rick T (Son of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring staff.
Well-run care home - approachable management.
Very clean home.
Regular variety of activities.
My mum is very happy here.
Thank you to all the staff who care for her; they are all so lovely and kind.

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Review from Martin O (Son of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was with the Shelton Lock Care Home for just over four months for end of life care. We were told she may only last two weeks by the hospital team but she proved them wrong! In those four months. I visited regularly and watched as she received loving care, excellent food, was treated with respect
and dignity, enjoyed activities, sat in the wonderful garden, and above all - she was happy (which gave me comfort). I had viewed other nursing homes before choosing Shelton Lock and I am so pleased that we asked them to look after Mum. She thrived for a short while, she was pain free, she was safe, and I knew she was always well cared for by an attentive team. From our family's experience, the facilities, the building, the garden and the services are all equally of a high standard but the one thing that excelled is the people. The management, the nursing team, the carers, the kitchen staff and any other support members were excellent.
Thank you Shelton Lock for looking after my Mum!

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Review from K B (Daughter of Resident) published on 5 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum went into Shelton Lock for what was meant to be two weeks of respite care due to a terminal illness. She was treated terribly the entire time she was there as if she didn't deserve a bed.
She lasted 5 days before leaving, due to the poor care she was receiving. During that time she wasn't offered
a shower. When she asked when she could get one, or to be shown where it was, it was never the right time. Too early, or too late in the day. The first day there she wasn't given any food. Another day no water. The "meals" were half a sandwich and 4 cheese puffs. Sometimes cold soup if she was lucky.
The Sister told her she was lucky, she could talk and walk unlike most people that were in, said in an aggressive tone. I'm sure she feels really lucky with the terminal lung disease that her palliative team says she could pass away from at any moment.
This was overhead by a carer who thought it would be a wonderful idea on her next visit to sing "you can talk, you can walk"

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Shelton Lock Care Home

Thank you, for your feedback and for taking the time to share your experience at Shelton Lock. We value all feedback as this helps us to improve our service where required. We operate in an open and transparent manner and encourage any concerns to be brought to the attention of the Home Manager immediately. We apologise for the poor experience at the home as we always strive to work with all our colleagues in a supportive way. We would encourage you to contact us if you would like to discuss your concerns further with senior management so that we can try and resolve them. You are welcome to contact the Area Director at HC-One, Darlington, telephone number 0333 999 8699.


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Review from David O (Son of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care was provided to our mother.
The staff are helpful, friendly and caring.
Very professional and efficient, and standards are high.
Recommended without hesitation.
Our mother was treated with dignity and respect always.

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Review from Joan A (Niece of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than satisfied by the way my aunt has been looked after at Shelton Lock over the last five and a half years. I am particularly happy with the "end-of-life" care provided for her. The staff have been caring and thoughtful and very supportive to me too.

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Review from C C (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad originally went into Shelton Lock for respite care, but unfortunately, he deteriorated and sadly passed away. Whilst in the care home, he was treated very well, and all his needs were attended to. He was treated with dignity throughout and was treated with the utmost respect when he passed. I
cannot thank the staff enough.

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Review from Wayne W (Son of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were given a short list of homes to look at for Dad. Shelton Lock was the first we looked at. We were greeted politely and friendly. We were shown around and all the facilities were explained to us. The rooms looked really nice. We went on to visit five more homes, but we'd already took a shine to
Shelton lock and went back for a second visit. Dad's been there five weeks now and he's told us he feels happy and content. He's eating better and looking brighter. He's even managed to go into the garden in a special chair that the staff were only too glad to organise. It was a lovely afternoon, Dad enjoyed it so much and remembers it fondly. It was a big ask because Dad has been house and bed bound for nearly two years, but with the staff's help, he felt the fresh air.

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Review from Elizabeth B (Sister of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and caring towards my brother. They treat him with dignity and respect.
They have arranged for medical and medication reviews in a timely manner.
They don’t only look after my brother, but they also look after me, providing all information about my brother's care and discussing
changes to his care plan.
Always on hand to provide a much-needed coffee!

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Current Review Score: 9.5 (9.542)

Overview of Review Score

The Review Score of 9.5 (9.542) out of 10 for Shelton Lock Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Shelton Lock Care Home is calculated as follows: ( (98 Excellents x 5) + (43 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 153 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Shelton Lock Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Nicola

Nicola Millar

Job Title: Home Manager

MANAGER PROFILE – SHELTON LOCK CARE HOME


Introducing Nicola Millar
Home Manager at Shelton Lock


What does ‘kindness’ mean to you?


“Kindness to me is treating everyone you meet with respect and dignity, in a way in which you would expect to be treated yourself.”


After beginning her career in the care industry more than 15 years ago, Nicola has gained great knowledge of general nursing, with a specific interest in palliative care.


As a qualified nurse and dedicated healthcare professional, Nicola has gained a wealth of experience in providing care to elderly people to help enrich their lives, leading to her progression as Home Manager.


Nicola closely shares HC-One’s vision in aiming to provide the kindest care for every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.


When asked what she enjoyed most about her role, Nicola remarked: “I love being able to make a difference to Residents’ and Relatives’ lives through providing compassionate, kind and high-quality care.”


Nicola credits her greatest achievement to diving the Great Barrier Reef, where she got to experience swimming with sharks.


Outside of work, Nicola enjoys an active lifestyle as she participates in Zumba, yoga and Pilates, as well as spending time with her horse and upcycling furniture.


If you would like to find out more information about Shelton Lock, Nicola has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01332 690606
W hc-one.co.uk
E SheltonLock.Manager@hc-one.co.uk


Frequently Asked Questions about Shelton Lock Care Home

What types of Care is Shelton Lock Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Shelton Lock Care Home provide?

Palliative Care, Day Care & Convalescent Care are other types of care provided.

How many Rooms does Shelton Lock Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Shelton Lock Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens & Phone Point in own room are some of the Facilities & Services.

How far is Shelton Lock Care Home to the centre of Derby?

3.2 mile(s) as the crow flies, distance by road may be significantly further.