Shelton Lock Care Home

61a Weston Park Avenue, Shelton Lock, Derby DE24 9ER
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9.5 100 Reviews
  • Shelton Lock Care Home, Derby
Conveniently located in a quiet residential area just a short drive from Derby, Shelton Lock is close to local amenities and offers residents a cosy and comfortable place to call home.

The home has been carefully designed to simultaneously promote relaxation whilst encouraging residents to engage with the home's lifestyle. Alongside the comfortable lounges and bedrooms, Shelton Lock also includes a hobby room, a hairdressing salon and a beautiful garden space, where residents can pursue their interests and enjoy a little TLC.

The dining spaces are the perfect spot to enjoy meal times. Here, the catering team work hard each day to ensure dining is enjoyable for all residents, always catering to personal requirements and preferences.

Equipped to offer residential, nursing and residential dementia care, the care team takes a person-centred approach, getting to know each person individually. This allows them to not only offer the best support, but also to encourage residents to get involved in things they enjoy.

So whether it be taking part in the range of activities on offer or relaxing in their own company, Shelton Lodge focus on ensuring residents are living the best quality of life in the way that suits them.

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Care Provided by Shelton Lock Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Head/Brain Injury
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nicola Millar (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Wheelchair Access

Shelton Lock Care Home Reviews (100)

Total of 100, showing 21-40
9.5

Shelton Lock Care Home has a Review Score of 9.5 (9.542) out of 10, based on 13 reviews in the last 2 years. Over all time Shelton Lock Care Home has 100 reviews.

Overall Experience

  • 72
  • 24
  • 3
  • 0
  • 1

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100
9
9
13
87

Review from Gary H (Son of Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad lived here from 2019 - 2022.
Very good.
Kind staff.
Nice food.
Supportive staff - office, care, cook and cleaner.

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Review from T D (Friend of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good - food fine, room fine, overall, very good.
The staff are always looking out for your safe being.

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Review from Patricia K (Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am only here until I am able to walk again, but I am being well looked after while I am here.

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Review from B L (Wife of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so kind and supportive to the family and make things just a little bit less stressful. They are outstanding and deserve every recognition.

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Review from Libby M (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother could not fault the care she received. She also said the food was amazing. The staff are extremely caring both with the residents and their families, especially through difficult times and with the extra problem of Covid. The staff were excellent at keeping us updated with Mum's condition
and were very helpful at keeping us in touch with Mum charging her phone for her or letting us talk to her on the home's phone.

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Review from Rachel S (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was end of life, the care she received was excellent, the staff were brilliant with mum, myself and my sister, helped us understand mums care and nursing needs and were very sympathetic and caring when mum passed away. The home was also spot on with Covid regulations and cleanliness. Would thoroughly
recommend the home to anyone seeking one for a member of their family or friend.

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Review from Christiana H (Granddaughter of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Some of the staff here are excellent, very caring and we know that they had my grandma's best interests at heart.
However, the lack of communication from the home regarding visits and facilitating her to communicate with family was distressing for all of us. On one particular occasion, no one had mentioned
there was only one person allowed to visit which caused my brother and I to be turned away and told we were not even allowed to wave at her from a safe distance. This broke us all emotionally.
I understand that it is difficult in these circumstances and government guidelines haven't been very clear.

Reply from Diane Kerwin, Administrator at Shelton Lock Care Home

Thank you for taking the time to complete a review of our service. We are sorry you have had cause to raise a concern in relation to Covid-19 visiting restrictions. We are sorry that you were not communicated to in relation to visits to the service and apologise for any distress this may have caused to yourself and your family. As I am sure you appreciate, Government guidelines are changing frequently in response to the escalation of Covid-19 and as such we endeavour to communicate information as quickly as possible to all our relatives throughout our services. Unfortunately, at the time of your visit, the restrictions in place stipulated one consistent visitor which the service adhered to. All our Next of Kin contacts were telephoned to advise of the changes to visiting however it appears you were not present on the contact lists. We have reviewed our system in relation to this and updated our records accordingly to minimise the risk of any such incident of this nature occurring again. Again, may we take this opportunity to apologise for any distress this may have caused and thank you for your time in raising this concern.


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Review from A M (Father of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring management and staff who lovingly looked after our terminally ill daughter. Nothing was too much trouble. The pandemic made things difficult for visiting and access, but every effort was made to ensure that our daughter had as many visits as possible including overnight stays. We appreciated
that everything possible was done to make our daughter's last days as comfortable and pain-free as possible.

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Review from P K (Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff helpful and very kind since I moved here. Lovely.

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Review from M W (Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, comfortable, friendly and kind. Good job during these times we are so lucky.

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Review from Wendy T (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last 4 weeks of her life at the home when her medical and care needs could not be met at home. The care they gave more than exceeded our expectations and the nurses were wonderful especially with end of life care. Highly recommend.

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Review from Brendan A (Son of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in respite care for 2 weeks whilst decoration to her home. She says she has thoroughly enjoyed her time in the home but is looking forward to her own home again.

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Review from L B (Granddaughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feel well looked after and cared for. All the staff are extremely kind and caring. Very grateful for what you have all done for me. Will miss you all.

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Review from P C (Respite Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely stay and the staff are so kind. The food is very nice although I don't eat a lot.
I am looking forward to returning soon.

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Review from Kay J (Daughter of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have been consistently friendly, helpful, considerate, respectful.
Rooms are a little small and no outlook but clean.
No complaints at all.
Positive experience.

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Review from D F (Daughter of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been a blessing in getting my mum back to health. I can't thank the staff enough for what they have done for her.

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Review from Clive A (Son of Resident) published on 1 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident for just over 5 years, having suffered a stroke after already showing signs of dementia. She was looked after with care, thoughtfulness, compassion and kindness. The staff were always easy to speak to and gave me confidence that they knew what they were doing, especially in
terms of Mum's medical needs. The building, having been built I guess in the 1960s or thereabouts was beginning to look a bit "tired" in places when Mum moved in, but ongoing improvements were made and continue to be so. The place has a comfortable, cheery atmosphere and always appears clean and fresh. The staff were particularly kind and helpful as Mum approached her death.

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Review from L B (Daughter of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home previously looked after my mum who has now sadly passed away. When my dad was no longer able to care for himself this care home was our first choice. They offer excellent care, great communication with relatives and a warm, homely environment with activities for those who are able to participate.

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Review from S W (Friend of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was sent from Hospital to the home. She was so impressed with the care she received here. I was hoping that she would be here for many years. If I have to go into a home It must be here.

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Review from M H (Wife of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in the home until his death on November 30th, having been sent there from hospital for end of life care 3 days earlier. His care was good. We have no complaint with the home but were disappointed by the NHS system because he could have ended his life in the care of the hospital where
he was also well cared for.

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Current Review Score: 9.5 (9.542)

Overview of Review Score

The Review Score of 9.5 (9.542) out of 10 for Shelton Lock Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Shelton Lock Care Home is calculated as follows: ( (98 Excellents x 5) + (43 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 153 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Shelton Lock Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Nicola

Nicola Millar

Job Title: Home Manager

MANAGER PROFILE – SHELTON LOCK CARE HOME


Introducing Nicola Millar
Home Manager at Shelton Lock


What does ‘kindness’ mean to you?


“Kindness to me is treating everyone you meet with respect and dignity, in a way in which you would expect to be treated yourself.”


After beginning her career in the care industry more than 15 years ago, Nicola has gained great knowledge of general nursing, with a specific interest in palliative care.


As a qualified nurse and dedicated healthcare professional, Nicola has gained a wealth of experience in providing care to elderly people to help enrich their lives, leading to her progression as Home Manager.


Nicola closely shares HC-One’s vision in aiming to provide the kindest care for every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.


When asked what she enjoyed most about her role, Nicola remarked: “I love being able to make a difference to Residents’ and Relatives’ lives through providing compassionate, kind and high-quality care.”


Nicola credits her greatest achievement to diving the Great Barrier Reef, where she got to experience swimming with sharks.


Outside of work, Nicola enjoys an active lifestyle as she participates in Zumba, yoga and Pilates, as well as spending time with her horse and upcycling furniture.


If you would like to find out more information about Shelton Lock, Nicola has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01332 690606
W hc-one.co.uk
E SheltonLock.Manager@hc-one.co.uk