Shelton Lock Care Home

61a Weston Park Avenue, Shelton Lock, Derby DE24 9ER
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9.5 100 Reviews
  • Shelton Lock Care Home, Derby
Conveniently located in a quiet residential area just a short drive from Derby, Shelton Lock is close to local amenities and offers residents a cosy and comfortable place to call home.

The home has been carefully designed to simultaneously promote relaxation whilst encouraging residents to engage with the home's lifestyle. Alongside the comfortable lounges and bedrooms, Shelton Lock also includes a hobby room, a hairdressing salon and a beautiful garden space, where residents can pursue their interests and enjoy a little TLC.

The dining spaces are the perfect spot to enjoy meal times. Here, the catering team work hard each day to ensure dining is enjoyable for all residents, always catering to personal requirements and preferences.

Equipped to offer residential, nursing and residential dementia care, the care team takes a person-centred approach, getting to know each person individually. This allows them to not only offer the best support, but also to encourage residents to get involved in things they enjoy.

So whether it be taking part in the range of activities on offer or relaxing in their own company, Shelton Lodge focus on ensuring residents are living the best quality of life in the way that suits them.

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Care Provided by Shelton Lock Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Head/Brain Injury
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nicola Millar (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Wheelchair Access

Shelton Lock Care Home Reviews (100)

Total of 100, showing 41-60
9.5

Shelton Lock Care Home has a Review Score of 9.5 (9.542) out of 10, based on 13 reviews in the last 2 years. Over all time Shelton Lock Care Home has 100 reviews.

Overall Experience

  • 72
  • 24
  • 3
  • 0
  • 1

Date Published

100
9
9
13
87

Review from K T (Resident) assisted by family/friend published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely comfortable room and cannot praise the staff enough. They are so friendly and helpful.

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Review from E N (Daughter of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Shelton Lock Care Home for a few months now. He has settled in well, thanks to the care and support from all the staff. He is always clean, well-fed and happy. It is reassuring for me to know he is in safe hands and is being well cared for.

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Review from B M (Daughter of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well decorated. Staff helpful, polite and friendly. Food well prepared, good selection and dining room well presented.
More stimulating activities could be provided to involve all residents which cater for after teatime, as all residents do not want to be in their room by 7pm.
The grounds seem to
be neglected and not in the pristine condition as last year, not a good impression to visitors and some details i.e tissues have been removed - now have to buy.

Reply from Clare Sheehan, TBC at Shelton Lock Care Home

Thank you for your feedback which we really welcome and this has helped us to identify how we can learn from the issues you raised to ensure this is not repeated in the future. The gardens have recently been maintained by the home’s team due to the sudden departure of our gardener. I am pleased to inform you that the new gardener is now in post so we should see an improvement very quickly. Thank you for your feedback about the tissues which I have discussed with the home to ensure they are freely available in all communal areas for Residents and visitors.


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Review from Sonja P (Daughter of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean, very nice and staff helpful.

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Review from Dawn H (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Shelton Lock gave mum amazing care during the last weeks/days/hours of her life.
Showing so much compassion and empathy to all the family at such a difficult time. The staff are like Earth's Angels you should all be so proud.
Thank you does not seem enough.

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Review from Mark F (Son of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Supportive, caring and attentive. The team really go the extra mile to make residents and visitors so comfortable as they can during a time that really really matters. A big thank you. Carry on doing what you are doing.

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Review from P M (Sister of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking for a care home for my brother for over 2 months. I visited 5 homes which felt were not suitable for my brother. After some time visiting various homes unannounced I came across Shelton Lock and couldn't believe my luck. He has been here for 4 weeks and has had the best care anyone would
want for a loved one. The staff are wonderful. Thank you.

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Review from Brian M (Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a very good time here. Lovely people. Good meals and I'm well looked after.
I will give it top marks.

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Review from Christine H (Daughter of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was treated so respectfully with real care and love, all the staff were wonderful to him.
The room and food were fantastic, he had everything he needed in his final days, he was only there for 5 weeks but it was so special not just for my father but we were treated really well.
The home
should be given the highest recommendation.

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Review from Deborah W (Daughter of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in the care home for 5 weeks before he died, but his care was excellent in every aspect.
Every member of staff was caring and very respectful, and his last few weeks were made comfortable.
I would not hesitate to recommend Shelton Lock Care Home.

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Review from Tony M (Relative of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault anything.
Staff great. Food great. Care amazing.
Thank you to each and every one of you.

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Review from Susan C (Relative of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very impressed with the care my Uncle receives in Shelton Lock Care Home. All the staff are nice/friendly. He is happy and always looks clean and tidy. Nothing is too much trouble.

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Review from D J M (Relative of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and her partner were treated very well with care and compassion. Thank you.

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Review from Beryl D (Niece of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care and kindness exceptional for my uncle all be it the last few weeks of his life. The food he was a gourmet in the Navy all his life was much to his liking. I am very pleased I found the home for him to keep independent and relaxed.

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Review from Helen B (Daughter of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly with staff smiling and checking Mum was OK and if she needed anything.


Staff worked in a difficult environment to do the best that they could.


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Review from Jayne S (Regular Volunteer) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spent time to assist residents with knitting poppies for a display. Observed staff interacting with the residents. The staff always treated residents with respect and encouraged interactions. Residents always appear well cared for. Drinks and snacks are offered during the morning. Residents needs are
answered in a timely manner. There is a calm atmosphere and good relations between residents and staff.

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Review from G H (Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff look after me very well indeed. Nothing is too much trouble.

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Review from Peter S (Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a very pleasant place to live. My room is nice and always clean. The staff are very caring, I don't like being a nuisance and they tell me I'm not so that's nice. The food is lovely.

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Review from P R (Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is wonderfully staffed by caring people who work jolly hard for those of us who live here.

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Review from Gary C (Son of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was here for two weeks end of life care. The carers and nurses and receptionist and manager were all exemplary, impressive.
We all felt welcome and at home straight away.
Thank you for looking after her in her last weeks.
Food great, garden fabulous. Would recommend to others.

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Current Review Score: 9.5 (9.542)

Overview of Review Score

The Review Score of 9.5 (9.542) out of 10 for Shelton Lock Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Shelton Lock Care Home is calculated as follows: ( (98 Excellents x 5) + (43 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 153 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Shelton Lock Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Nicola

Nicola Millar

Job Title: Home Manager

MANAGER PROFILE – SHELTON LOCK CARE HOME


Introducing Nicola Millar
Home Manager at Shelton Lock


What does ‘kindness’ mean to you?


“Kindness to me is treating everyone you meet with respect and dignity, in a way in which you would expect to be treated yourself.”


After beginning her career in the care industry more than 15 years ago, Nicola has gained great knowledge of general nursing, with a specific interest in palliative care.


As a qualified nurse and dedicated healthcare professional, Nicola has gained a wealth of experience in providing care to elderly people to help enrich their lives, leading to her progression as Home Manager.


Nicola closely shares HC-One’s vision in aiming to provide the kindest care for every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.


When asked what she enjoyed most about her role, Nicola remarked: “I love being able to make a difference to Residents’ and Relatives’ lives through providing compassionate, kind and high-quality care.”


Nicola credits her greatest achievement to diving the Great Barrier Reef, where she got to experience swimming with sharks.


Outside of work, Nicola enjoys an active lifestyle as she participates in Zumba, yoga and Pilates, as well as spending time with her horse and upcycling furniture.


If you would like to find out more information about Shelton Lock, Nicola has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01332 690606
W hc-one.co.uk
E SheltonLock.Manager@hc-one.co.uk