Shelton Lock Care Home

61a Weston Park Avenue, Shelton Lock, Derby DE24 9ER
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9.5 100 Reviews
  • Shelton Lock Care Home, Derby
Conveniently located in a quiet residential area just a short drive from Derby, Shelton Lock is close to local amenities and offers residents a cosy and comfortable place to call home.

The home has been carefully designed to simultaneously promote relaxation whilst encouraging residents to engage with the home's lifestyle. Alongside the comfortable lounges and bedrooms, Shelton Lock also includes a hobby room, a hairdressing salon and a beautiful garden space, where residents can pursue their interests and enjoy a little TLC.

The dining spaces are the perfect spot to enjoy meal times. Here, the catering team work hard each day to ensure dining is enjoyable for all residents, always catering to personal requirements and preferences.

Equipped to offer residential, nursing and residential dementia care, the care team takes a person-centred approach, getting to know each person individually. This allows them to not only offer the best support, but also to encourage residents to get involved in things they enjoy.

So whether it be taking part in the range of activities on offer or relaxing in their own company, Shelton Lodge focus on ensuring residents are living the best quality of life in the way that suits them.

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Care Provided by Shelton Lock Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Head/Brain Injury
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nicola Millar (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Wheelchair Access

Shelton Lock Care Home Reviews (100)

Total of 100, showing 61-80
9.5

Shelton Lock Care Home has a Review Score of 9.5 (9.542) out of 10, based on 13 reviews in the last 2 years. Over all time Shelton Lock Care Home has 100 reviews.

Overall Experience

  • 72
  • 24
  • 3
  • 0
  • 1

Date Published

100
9
9
13
87

Review from Jane M (Daughter of Resident) published on 16 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff who looked after my Dad with care and compassion during his short stay with you. He was transferred to Shelton Lock after a month in Hospital with a palliative care plan in place. Whenever we visited, there was a quiet, tranquil and peaceful atmosphere in the home.
The staff accommodated his every wish, provided him with food and drink if and when he felt able to eat and drink, encouraged him to get dressed and sit in the lounge, but returned him to his bed when he requested it. Throughout his short stay, the family were kept well informed of his condition, we are so grateful that you allowed him to pass away with dignity and without fuss, just the way he would have wanted. Thank you all.

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Review from J M H (Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Shelton Lock is not home, it's as good as. I'm very comfortable and play cards with my friend.
I have a nice soak in the bath and my room is comfy.
The staff are friendly and kind.

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Review from C B (Friend of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always very impressed with Shelton Lock when I visit my friend. The staff are wonderful, always smiling and helpful. The manager is so helpful and supportive, nothing is too much trouble. It is clean and has a lovely warm homely atmosphere. The other residents always appear content.

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Review from B G (Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent. Staff always helpful. It's clean and my clothes are well looked after. The food is great.

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Review from Susan D (Stepdaughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Stepfather has been a resident in this care home of nearly a year. I have been extremely happy with the standard of care he has received so far.

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Review from J W (Nephew of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my Uncle very regularly. The home is excellent. The staff are friendly and the manager is very helpful and always available. My uncle always looks smart and content. I would recommend Shelton Lock very much.

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Review from J P (Wife of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband was very settled and they couldn't do enough for him.
It is so homely and everybody so nice and the food is brill!
Thank you for looking after him.

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Review from J J (Friend of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't recommend the home enough.

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Review from Sally-Ann O (Niece of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was brought here from hospital for end of life care. From the beginning, the staff were professional, communicative and helpful. Whilst my aunt would have preferred to spend her last day at home, she was certainly well cared for.

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Review from B H (Brother of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has dementia and is receiving nursing care which is excellent. The complete service of the home is through and very satisfactory.

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Review from Carol G (Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love Shelton Lock Care Home it is my home.

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Review from Christine B (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall well managed. Pleasant atmosphere and safe environment.

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Review from David D (Son of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only visited a few times but found the staff very helpful. Having had limited exposure I have none the less found the home clean, there appears to be plenty of activities and it's always easy to find a member of staff to deal with any questions.

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Review from Wendy J (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was only in the care home for a few weeks until he died, but in the short time he was there the staff were wonderful. He was treated so tenderly and always looked clean and comfortable. Our family also were shown every consideration and given time to say goodbye because they kept us informed towards
the end of his life. Can't thank the staff enough.

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Review from Doreen T (Wife of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a sad and difficult time, it was wonderful to visit my husband and feel we were among friends and he was treated with great love and dignity by all the staff.

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Review from Judith R (Friend of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my friend for many months now. The welcome I get is always friendly and helpful. My friend always looks very well kept and happy. The home has a lovely homely feel to it. This home would be my first choice if I need to go into a home.

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Review from L B (Niece of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was only at the home for a few short days, she was the end of life. The care was exemplary, good knowledgeable staff. Kind and compassionate at all times. My aunt had good care when it was important nothing was any trouble. They helped with arrangements after death too.

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Review from Imelda Q (Wife of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff extremely kind and compassionate. Nursing staff see to everyone's needs. Food is lovely and I eat regularly with my husband. Would like more fruit, other than that I am extremely happy with my choice of care home.

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Review from Andrew B (Friend of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited my friend at this home for a number of years. I have always found staff available and very approachable. My friend appears well-cared for in his disablement and need.

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Review from J J (Partner of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very friendly and accommodating and the actual home, comfortable with a lovely garden, birds to watch in the aviary, clean everywhere too.


Food seems to be very good.


I feel sorry for the staff sometimes as they can't be in more than one place at one time and people can't understand

that. I worked in a hospital ward so I do understand that. Also, messages are hard to pass on sometimes. Above all, very good "homely" home.

Reply from Jayne Duck, Customer Services Administrator at Shelton Lock Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Current Review Score: 9.5 (9.542)

Overview of Review Score

The Review Score of 9.5 (9.542) out of 10 for Shelton Lock Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Shelton Lock Care Home is calculated as follows: ( (98 Excellents x 5) + (43 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 153 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Shelton Lock Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Nicola

Nicola Millar

Job Title: Home Manager

MANAGER PROFILE – SHELTON LOCK CARE HOME


Introducing Nicola Millar
Home Manager at Shelton Lock


What does ‘kindness’ mean to you?


“Kindness to me is treating everyone you meet with respect and dignity, in a way in which you would expect to be treated yourself.”


After beginning her career in the care industry more than 15 years ago, Nicola has gained great knowledge of general nursing, with a specific interest in palliative care.


As a qualified nurse and dedicated healthcare professional, Nicola has gained a wealth of experience in providing care to elderly people to help enrich their lives, leading to her progression as Home Manager.


Nicola closely shares HC-One’s vision in aiming to provide the kindest care for every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.


When asked what she enjoyed most about her role, Nicola remarked: “I love being able to make a difference to Residents’ and Relatives’ lives through providing compassionate, kind and high-quality care.”


Nicola credits her greatest achievement to diving the Great Barrier Reef, where she got to experience swimming with sharks.


Outside of work, Nicola enjoys an active lifestyle as she participates in Zumba, yoga and Pilates, as well as spending time with her horse and upcycling furniture.


If you would like to find out more information about Shelton Lock, Nicola has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01332 690606
W hc-one.co.uk
E SheltonLock.Manager@hc-one.co.uk