Shelton Lock Care Home

61a Weston Park Avenue, Shelton Lock, Derby DE24 9ER
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9.5 100 Reviews
  • Shelton Lock Care Home, Derby
Conveniently located in a quiet residential area just a short drive from Derby, Shelton Lock is close to local amenities and offers residents a cosy and comfortable place to call home.

The home has been carefully designed to simultaneously promote relaxation whilst encouraging residents to engage with the home's lifestyle. Alongside the comfortable lounges and bedrooms, Shelton Lock also includes a hobby room, a hairdressing salon and a beautiful garden space, where residents can pursue their interests and enjoy a little TLC.

The dining spaces are the perfect spot to enjoy meal times. Here, the catering team work hard each day to ensure dining is enjoyable for all residents, always catering to personal requirements and preferences.

Equipped to offer residential, nursing and residential dementia care, the care team takes a person-centred approach, getting to know each person individually. This allows them to not only offer the best support, but also to encourage residents to get involved in things they enjoy.

So whether it be taking part in the range of activities on offer or relaxing in their own company, Shelton Lodge focus on ensuring residents are living the best quality of life in the way that suits them.

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Care Provided by Shelton Lock Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Head/Brain Injury
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nicola Millar (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Wheelchair Access

Shelton Lock Care Home Reviews (100)

Total of 100, showing 81-100
9.5

Shelton Lock Care Home has a Review Score of 9.5 (9.542) out of 10, based on 13 reviews in the last 2 years. Over all time Shelton Lock Care Home has 100 reviews.

Overall Experience

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  • 24
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100
9
9
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87

Review from Susan T (Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really loving it here. I am treated very well.

Reply from Jayne Duck, Customer Services Administrator at Shelton Lock Care Home

Thank you for your review. It is lovely to know that you are settled and are loving being in our care.


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Review from Penelope O (Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after.

Reply from Jayne Duck, Customer Services Administrator at Shelton Lock Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comment about our home and will share your comments with the home’s manager


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Review from A D (Daughter of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident at Shelton Lock Care Home. It is homely caring and safe. The staff are friendly and very caring. The management team are supportive and knowledgeable. I really like the way they know my dad and his little ways. I can't recommend this home enough.

Reply from Emily Wilson, Customer Service Administrator at Shelton Lock Care Home

Thank you so much for your lovely feedback, we really appreciate hearing from you. I am so pleased to hear about your positive experience with Shelton Lock, and that you are happy with the management and the staff at this home. It is so lovely that you would recommend this home to others. The Bupa Customer Care Team.


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Review from J B G (Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Been well looked after whilst staying here.

Reply from Jayne Duck, Customer Services Administrator at Shelton Lock Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comment of our home and will share your comment with the home’s manager.


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Review from Anne A (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We moved our mother to this home after she sustained a double fracture at her previous care home.
The staff here are so caring, sensitive to her needs in every way, cheerful and understanding.
Mother felt at home here. Sadly she was critically frail and lived with dementia, plus a stroke, which took
her speech and mobility away.
But she still gave the nurses a smile or a little wave.
They are all kind and helpful to the residents, even the chef who makes delicious meals.

Reply from Emily Wilson, Customer Service Administrator at Shelton Lock Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Elizabeth (Daughter of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had to use respite several times in the last few years. We have not used Shelton Lock before. I will certainly recommend this care home. The staff actually care. It was clean, warm with a lovely homely atmosphere. The manager was so patient and helpful. Thank you so much, everyone, at
Shelton Lock.

Reply from Jayne Duck, Customer servicies administrator at Shelton Lock Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Bessie A (Resident) assisted by family/friend published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home couldn't be cleaner, all the staff right to the management are excellent and caring, everybody has been really lovely. Food is excellent but I only have a small appetite so I have to leave some, portion sizes large.
Always felt safe and secure, room was very nice and clean. I have been treated
with respect and dignity at all times. I couldn't fault anyone, they are all really really lovely and I'm not kidding. I love them all.

Reply from Jayne Duck, Customer services administrator at Shelton Lock Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Peter B (Friend of Resident) published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly atmosphere. All staff are very attentive to both residents and visitors. The home is clean, comfortable and kept at a pleasant temperature for the residents. I spoke to several residents and they all seemed happy, with mild joking comments with the staff. Members of staff were professional
in their dealings with residents and acted very quickly when the need arose.

Reply from Rose Pickering, Customer Service Administrator at Shelton Lock Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Margaret B (Friend of Resident) published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first association with Shelton Lock Home and I have been greatly impressed with it. I am a retired nurse with 7 years experience in nursing home and 15 and a half years in palliative care. My dear friend needed the most dedicated care when he was first admitted and this was clearly given
to him. Within 2 weeks or so, the staff had completely gained his confidence and he has nothing but praise for all the staff. We were courteously treated and supported and every support was given to me to be able to take my ladies choir to Shelton Lock. This was very well enjoyed.

Reply from Rose Pickering, Customer Service Administrator at Shelton Lock Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Mark W (Son-in-law of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were brilliant and caring. The deputy manager gave my wife comfort on the morning my mother-in-law passed away and couldn't have been more caring. This care home is my first look at a care home and to me was a real eye opener after seeing reports of how bad some care homes have been.
Please
continue the same care and comfort that we've had for others that come after us.

Reply from Rose Pickering, Customer Service Administrator at Shelton Lock Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Pauline W (Daughter of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was my first experience of a relative needing nursing care. My mum was taken in for end of life care and was only there for 12 days. All the staff were very caring, respectful and maintained mums dignity. I cannot praise the care staff enough. The deputy care manager, in particular, was brilliant
and gave me comfort and support when my mum was taken into the home and particularly the day my mum passed away, and treated my mum on that day with the greatest of respect.

Reply from Rose Pickering, Customer Service Administrator at Shelton Lock Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Elizabeth D (Friend of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a friend of one of the residents currently at this home. I have been visiting this friend for some time and have thus been able to get a good overall view of the home at different times of the day and week and of course month and year. All of the staff have been attending to different aspects of
the care needed for each individual at all times during the day. Whenever a resident has to be bed bound for whatever reason, I got the impression that their individual needs were also being attended to as and when help was needed. The overall impression I get each time I have been visiting is that the residents are treated with as much dignity to each individual as possible and the staff all act in a very professional manner.

Reply from Rose Pickering, Customer Service Administrator at Shelton Lock Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Mark (Son-in-law of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law is a resident. The care staff are kind, warm hearted, they go out of their way to look after her. Also this kindness expands to the family every time we visit. The food is outstanding and mother in law has never looked so well. All staff are approachable and nothing is too much trouble.

Reply from Rose Pickering, Customer Service Administrator at Shelton Lock Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Jean M (Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A number of us work and live here and help each other as much as we can. We enjoy being here and get on as well as we can. The staff are very helpful, kind and caring and also polite and nothing is too much trouble.

Reply from Rose Pickering, Customer Service Administrator at Shelton Lock Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from J T (Sister-in-law of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really satisfied with care shown to my sister-in-law.

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Review from P E (Sister-in-law of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On visiting my sister-in-law I was impressed by the home, and the time that was spent visiting her was made so much more enjoyable because I felt confident with the care she is receiving .

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Review from Roy C (Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy living here. I enjoy the garden and I feel happy here. I class this as my home.

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Review from Jane O (Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's cosy, people are very friendly. I enjoy the daily activities. I get lots of help and support and I enjoy the food.

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Review from Fredya S (Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I enjoy the concerts, that come in to the home, the food is good.

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Review from Ruby (Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here, I enjoy the activities because it keeps me busy. I enjoy playing scrabble, I enjoy the garden when it's warm.

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Current Review Score: 9.5 (9.542)

Overview of Review Score

The Review Score of 9.5 (9.542) out of 10 for Shelton Lock Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Shelton Lock Care Home is calculated as follows: ( (98 Excellents x 5) + (43 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 153 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Shelton Lock Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Nicola

Nicola Millar

Job Title: Home Manager

MANAGER PROFILE – SHELTON LOCK CARE HOME


Introducing Nicola Millar
Home Manager at Shelton Lock


What does ‘kindness’ mean to you?


“Kindness to me is treating everyone you meet with respect and dignity, in a way in which you would expect to be treated yourself.”


After beginning her career in the care industry more than 15 years ago, Nicola has gained great knowledge of general nursing, with a specific interest in palliative care.


As a qualified nurse and dedicated healthcare professional, Nicola has gained a wealth of experience in providing care to elderly people to help enrich their lives, leading to her progression as Home Manager.


Nicola closely shares HC-One’s vision in aiming to provide the kindest care for every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.


When asked what she enjoyed most about her role, Nicola remarked: “I love being able to make a difference to Residents’ and Relatives’ lives through providing compassionate, kind and high-quality care.”


Nicola credits her greatest achievement to diving the Great Barrier Reef, where she got to experience swimming with sharks.


Outside of work, Nicola enjoys an active lifestyle as she participates in Zumba, yoga and Pilates, as well as spending time with her horse and upcycling furniture.


If you would like to find out more information about Shelton Lock, Nicola has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01332 690606
W hc-one.co.uk
E SheltonLock.Manager@hc-one.co.uk