Ashby Court Care Home

Tamworth Road, Ashby-de-la-Zouch LE65 2PX
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9.5 64 Reviews
  • Ashby Court Care Home, Ashby-de-la-Zouch
Ashby Court offers a wide range of care, including residential, nursing, dementia, convalescence and day care. The home also offers care to those living with Parkinson’s.

This purpose-built property has been designed with spacious lounge and dining areas, and residents are able to relax and unwind in scenic gardens that include tranquil water features, fruit trees and raised flower beds.

Bedrooms have en-suite facilities and have benefitted from refurbishment, with 24-hour call systems throughout.

Freshly prepared meals are tailored to individual diet and preference, with some ingredients coming from the home’s own vegetable patch and herb garden. Residents can choose to take meals in the privacy of their own rooms or in the dining room.

The activity programme aims to keep residents active and includes carpet bowls, bingo, arts and crafts and films. Local entertainers visit often and day trips are arranged to local sights.

For more information about life in the home, please search for Bupa Care Home Ashby Court on Facebook.

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Care Provided by Ashby Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Teresa Millar (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Ashby Court Care Home Reviews (64)

Total of 64, showing 1-20
9.5

Ashby Court Care Home has a Review Score of 9.5 (9.511) out of 10, based on 20 reviews in the last 2 years. Over all time Ashby Court Care Home has 64 reviews.

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Review from Andrew T (Son of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashby Court Nursing Home provides excellent care for my mother with a dedicated staff who prioritize the well being of the residents. The facility is clean and well maintained with an excellent variety of activities to keep all residents engaged, which mother enjoys immensely. As a family we feel that
mum is safe and comfortable here and we appreciate the open communication with all the staff and management at Ashby Court.

Reply from Lisa Henderson, Customer Care Advisor at Ashby Court Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mother in our care. It is always nice to hear words like "Dedicated" being used to describe our staff at Ashby Court Care Home. We hope to continue providing your Mother with the best possible care.


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Review from Mollie S (Granddaughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna has been in this care home for the last 8+ years. The first couple of years also spent with my grandad who has sadly passed away. They lived together in a double room on the dementia unit which was very accommodating. I would often visit them both in the living room which was lovely and inviting
and the staff were always friendly. The staff made my grandads final few days very comfortable and peaceful for him which we are very grateful for. Nanna is now in the nursing unit and she has a lovely room with bright light and lots of pictures on her wall. I have always had a great experience with all of the nursing staff who seem happy to be at work and have a lovely relationship with my nanna. She is always dressed well and clean. The food is prepared to a high standard and smells great. I will always speak highly of this care home.

Reply from Fran Donno, Customer Service Adviser at Ashby Court Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is so wonderful to hear that you feel like a part of our Ashby Court family and that you have been supported through these times. We are so happy to hear that you can feel at ease with your loved one in our care and that you are impressed with the high standards of care provided. We hope to continue providing your loved one with the best possible care.


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Review from Martin S (Grandson of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always had a pleasant experience when visiting my Grandma. The care home is clean and tidy, the staff are very friendly. I've also experienced my Grandma getting great care when I arrived. It's a very secure safe space.

Reply from Maria Ricketts, Customer Care Adviser at Ashby Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Grandma in our care. We hope to continue providing your loved one with the best possible care.


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Review from N C (Son of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Her room has a large plastered patch on the wall that has been there for a year. Considering the cost of the room, I would expect redecoration. The staff are lovely and they lay on activities most weeks which is nice. The cost is incredibly high.

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Review from Stephen H (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care home caters for my mum's needs. Issues have been resolved, ie upgrade of my mum's room, following an email from myself. Maybe internal reviews/checklists need to be established by management, to ensure the above is resolved before any complaint.
Have had mixed reviews about the standard
of food, cannot really comment as I'm not there when they receive the meals.
Would like to see some justification regarding the price increase.

Reply from Maria Ricketts, Customer Care Adviser at Ashby Court Care Home

We are sorry that the decorating and upgrade of mum's room was reactive. Once the issues were raised, the home responded to and completed the work in a very short space of time. There is a programme of redecoration and renewal in the home to ensure the environment is well decorated in all areas. Our Head Chef takes feedback from the residents on menu choices and implements these according to the feedback. There is a Residents' Committee that meet every month to ensure the residents' voices are heard where things like food choices and activities are concerned. Please let us know if there is anything we can do to make your mums stay as comfortable as possible.


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Review from J K (Wife of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the home a few months now and seems settled with all the staff being very friendly. They have plenty of activities going on daily with some really good ones visiting playing music and singing in particular.
Just before Christmas a new chef arrived and since then he's made lots
of lovely dishes and cakes that everyone enjoys. The food is really appetising even those on special diets are catered for and those on soft food diets have food piped to look like proper meals. Also if there's nothing on the menu a person likes they make sure they get them something to eat that they enjoy.
They have recently made a coffee area in the main entrance hall which gives it a feeling of walking into a 5-star hotel, not a nursing home.
Somewhere I can fully recommend.

Reply from Fran Donno, Customer Service Adviser at Ashby Court Care Home

Thank you for your lovely review. It is so wonderful to hear that you are impressed with the delicious meals, fun activities and high standards of care provided at Ashby Court Care Home. It is brilliant to hear that your husband has settled in well and that you can feel at ease with him in our care. We hope to continue providing your loved one with the best possible care.


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Review from Sarah W (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Ashby Court for respite care after being in hospital. Since she arrived she has improved a great deal. All the staff are so kind, helpful and friendly. I feel that they are very professional and organised when discussing medication and they always involve me in decisions. I would recommend
Ashby Court as a safe, welcoming home-from-home environment.

Reply from Maria Ricketts, Customer Care Adviser at Ashby Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing your loved one with the best possible care.


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Review from Michaela D (Niece of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunty has thrived since going into her new home. She is very happy and the care she receives is second to none. She enjoys the food and the choices she has. It is such a friendly and welcoming place to visit, all staff say hello and are friendly when you visit. We feel so fortunate to know Aunty
is happy and enjoys living there thank you all so much!

Reply from Rosie Smith, Customer Advisor at Ashby Court Care Home

Thank you for leaving such a lovely review for the staff at Ashby Court Care Home. It is wonderful to hear that your Aunt is thriving within the home! It is always brilliant to hear that our care is "second to none". You are welcome to visit the home at any time and are thrilled that your loved one is so happy there!


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Review from J C (Daughter of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with the level of care my mother is receiving at Ashby Court since moving there at New Year. Also, my father was treated with such dignity whilst in residence prior to his passing in April, and such respect and kindness were shown by the staff. Mum has a comfortable room, but
the main lounge, side lounge, and garden are also good spaces. I believe the food is good, and a good range of activities are offered.

Reply from Fran Donno, Customer Service Adviser at Ashby Court Care Home

Thank you for taking the time to leave us your comments. We are saddened to hear about your loss. We are pleased to hear that you are happy with the high standards of care provided at Ashby Court and that you can feel at ease, knowing that your Mother is supported and content. We are glad to hear that you are impressed with the meals, facilities, and care provided at Ashby Court. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from L T (Daughter of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for a few years now.
The care has been excellent.
The staff are polite caring and dedicated to their roles.
The facilities are very clean and well-maintained.
Rooms are comfortable and cosy.
Meals are always hot and smell delicious also plenty of assorted drinks to choose from.
Security is excellent.
Mum loves the staff and is treated with the upmost care.
Many thanks to all concerned.

Reply from Fran Donno, Customer Service Adviser at Ashby Court Care Home

Thank you for your kind words. It is always nice to hear words like "Polite" and "Dedicated" being used to describe our staff. We are pleased to hear that you are impressed with the comfortable rooms, delicious meals and the high levels of care provided at Ashby Court Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from P J (Sister-in-law of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law is very happy, enjoys the food and activities, very settled and has developed a wonderful relationship with the staff and management team. Ashby Court is always open to visitors and helps us there when needed. Quick to identify and rectify any problems that residents may have. The home
manager is always available to speak to, and this gives reassurance to us.

Reply from Grace Langfield, Customer Service Adviser at Ashby Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your sister-in-law in our care, knowing she has built wonderful relationships with the other residents and staff. Thank you for choosing Ashby Court care home.


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Review from A T (Daughter of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum looked at a few care homes before deciding on Ashby Court. It has taken a while for her to settle but after 2 months she has decided this is where she wants to stay. The staff are brilliant. They encourage my mum (who is not that sociable) to join in and make an effort to leave her room. She
has joined in activities which she has enjoyed and loves getting her hair done every week. She is looking forward to getting her nails done.

Reply from Grace Langfield, Customer Service Adviser at Ashby Court Care Home

Thank you for taking the time to leave your review. We hope Ashby Court care home did everything possible to make the transition as easy as possible for your Mum, and glad to hear she is settled now. Please let us know if there is anything else we can do to make Mum's stay as comfortable as possible.


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Review from Helen P (Stepdaughter of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided as always. The staff are very kind and caring, really enthusiastic about standards in all areas of the home. I feel that my relative is happy and secure, well looked after.
The staff are continuously upgrading the communal areas and the bedrooms are next in line for decoration.
I have confidence that this will continue and would recommend this facility.

Reply from Grace Langfield, Customer Service Adviser at Ashby Court Care Home

Thank you for your lovely review. It is always great to hear words such as "excellent care" "enthusiastic" and "secure" being used to describe our care. We certainly hope to continue providing your loved one with the best possible care.


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Review from N P (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ashby Court are very friendly and caring to every need of the residents. The nurses and carers are excellent as are all the support staff.
Recent improvements to the decor have made a big difference across the home and no issue is too small for them to ignore.
The recent acquisition
of a minibus will allow residents to go on more day trips and activities are planned regularly.
Thank you for the care you provide.

Reply from David Mclean, Customer Service Adviser at Ashby Court Care Home

Thank you for your kind words. It is always nice to hear words like “very friendly and caring” being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from Peter M (Son of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home for about four years. She is treated with dignity and great respect. I cannot recommend Ashby Court enough. They have been simply superb. Keeping us informed at any eventuality or incident. The staff are well trained, friendly and compassionate.

Reply from Grace Langfield, Customer Service Adviser at Ashby Court Care Home

Thank you for your lovely review. We are very pleased to hear you feel that Mum has been so well cared for and looked over the past 4 years she has been in our Ashby Court care home. We will certainly pass your comments on to the manager.


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Review from N C (Son of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff in a very pleasant facility.

Reply from David Mclean, Customer Service Adviser at Ashby Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Matthew T (Grandson of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that my nan receives is great. She is always supported and any additional needs are always covered.

Reply from Grace Langfield, Customer Service Adviser at Ashby Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your nan's stay as comfortable as possible.


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Review from D A (Sister of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were caring and compassionate. Including nursing staff and ancillary staff.

Reply from Fran Donno, Customer Service Adviser at Ashby Court Care Home

We appreciate you taking the time to leave us your lovely review. It is always nice to hear words like “Caring” and “Compassionate” being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Chris D (Son of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident now for two and a half years and for the past two years, she has been bedridden and totally reliant on staff for her care. I cannot fault the attention that she receives 24 hours a day. The nursing care is excellent and she is always treated with the utmost kindness and
dignity in her failing years.

Reply from Fran Donno, Customer Service Adviser at Ashby Court Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and it is always nice to hear from family members who feel like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review from John H (Son of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashby Court Care Home is a lovely, well-kept property with pretty gardens for residents to use. I would be happy to live there. The mainstay of the place though is the wonderful staff. They are so caring and friendly but totally professional when it comes to the needs of the residents. They are a credit
to the company and gave my dad warmth and love.

Reply from Grace Langfield, Customer Service Adviser at Ashby Court Care Home

Thank you for your kind words. It is always nice to hear words like “well-kept” and “wonderful” being used to describe our care. Hopefully, you will go away from this feeling like your dad received the best possible care.


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Current Review Score: 9.5 (9.511)

Overview of Review Score

The Review Score of 9.5 (9.511) out of 10 for Ashby Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.511 for Ashby Court Care Home is calculated as follows: ( (139 Excellents x 5) + (73 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 231 Ratings = 4.511

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashby Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

Please contact us for latest vacancies.


Awards / Recognitions (0)

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Frequently Asked Questions about Ashby Court Care Home

What types of Care is Ashby Court Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashby Court Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashby Court Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Ashby Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ashby Court Care Home to the centre of Ashby-de-la-Zouch?

0.5 mile(s) as the crow flies, distance by road may be significantly further.