Review from Alyson B (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience

My mother has been in this excellent care home for over six years, slowly fading with dementia and through all the stages of this terrible disease has always received first-class care. The staff, at every level, have always shown kindness and gentle care, with a high standard of professionalism without

losing the humanity or humour that is now my mum's home. The home itself is a pleasant place, well maintained and comfortable with a lovely garden and lots of activities offered. I have no hesitation in giving this care home a good review and consider my mum lucky to have been given a place there.

Reply from David Mclean, Customer Service Adviser at Ashby Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like “kindness and gentle care, with a high standard of professionalism” being used to describe our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R B (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience

My Mother came to Ashby Court for respite in November 2021 where she received very good care. She was so happy there and did not want to leave so she ended up staying permanently.
I have to say that when I see Mum now she is living at Ashby Court, she is always smiling. I am so glad we made the right

choice for Mum. She loves the home and most of the residents and carers.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashby Court Care Home

Thank you for your lovely review. We are happy to hear that you feel it was the right choice for your Mother to stay with us at Ashby Court. It is always so nice to hear from families who feel like their loved one is well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L L (Daughter of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience

The family are very pleased with the care our father is getting. He seems very happy with the staff and says the food is good. Not sure about the range of activities they have, Dad doesn't say much about that side.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashby Court Care Home

Thank you for your feedback. We are glad to hear that your Father is happy with the care and likes the food our chefs prepare. If you would like more information about the activities programme we have please just let us know.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clarissa L (Wife of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience

All the staff in Ashby Court are kind and always friendly and helpful and willing to answer questions. There is always a welcome when you arrive to visit. There is a friendly atmosphere in the home and amongst the staff. My husband is always kept clean and shaven and treated with kindness and respect.

His room is also always clean and tidy.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashby Court Care Home

Thank you for your feedback. We are glad that you always feel welcomed when you come to visit and that you feel your Husband is cared for with respect at Ashby Court. Thank you again for writing a review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David W (Son-in-law of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience

Every member of staff was pleasant and helpful. If you asked a question they answered it. If you wanted them to do something, they did it.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashby Court Care Home

Thank you for your feedback. We are glad to hear that your experience has been very positive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joy B (Daughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience

My mother lived at Ashby Court from March 2013 to December 23rd, 2021. They were perhaps the happiest years of her life. She could have her moments, but she was happy, cheerful, engaged, and very sociable, especially with the staff. They all could not have been more caring and supportive - indeed they

loved her. The staff looked after her so well during the covid lockdowns, as I was unable to travel to see her. She died knowing that she was loved and cared for. I am forever in their debt.

Reply from Amanda Barnes, Customer Service Adviser at Ashby Court Care Home

We appreciate you taking the time to leave us your comments. We are sorry for your loss please accept our condolences. It is nice to hear that you felt your Mother had the happiest years of her life in our care at Ashby Court. Hopefully, you will go away from this feeling like your Mother received the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frances W (Niece of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience

Every time I have phoned or visited Ashby Court I have been struck by the kindness and positive attitude of the staff. It is a huge comfort to know that my uncle is being well cared for and is happy. A first-rate home staffed by first-rate carers.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashby Court Care Home

Thank you for taking the time to leave your review. We are glad to hear that your Uncle is happy in our care at Ashby Court. It is always so nice to hear our staff described as "first-rate". Thank you for your recommendation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E W (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

My father has been a resident on the dementia unit for 12 months. The staff are very patient with him, which as a family we value highly. Both personal hygiene and the cleanliness of the room is excellent; dad is always nicely dressed and shaved. The home's approach to Covid has been great, keeping

Dad safe through the peak of the pandemic. Although the weekly charges are higher than other homes we viewed, you receive the level of care you pay for.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashby Court Care Home

Thank you for taking the time to leave your review. We are glad to hear that you have felt reassured that your father has been kept safe throughout this difficult period and that he is cared for with patience by our staff. Thank you for choosing us for his care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience

Staff very friendly. They will do anything for us.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Ashby Court Care Home

Thank you for your lovely review, we really appreciate your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A K (Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience

I have been in the care home for eleven months now and am well looked after. Staff cannot do enough for you. They take care of our welfare and you could not ask for more.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Ashby Court Care Home

Thank you so much for your kind feedback, we really appreciate you taking the time to leave us a review. We are so pleased that you're happy with the care that you are receiving.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David J (Respite Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience

This care home is the only one I have stayed in but I doubt it could be bettered. The food is excellent and the nurses and carers second to none. I would highly recommend this Bupa Care Home to anyone wanting their loved ones to be well fed and well looked after.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Ashby Court Care Home

Thank you for your lovely comments, we really appreciate your feedback. Please let us know if there is anything we can do to help you in the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D D (Son of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience

My mother went into Ashby Court care Home in December 2019. Although she wasn't in there long the support and care she received from the management and staff was exceptional. The home itself was to a very high standard and rooms were spotless and had a warm homely feeling.
I would definitely recommend

this home.

Reply from Greta Narbutaityte, Customer Adviser at Ashby Court Care Home

We really appreciate you taking the time to leave us such kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Daughter of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience

My mum has been in Ashby Court Care Home for two and a half years and it's an amazing place. The staff and management are all excellent and very caring with her. Mum is in lockdown at Ashby Court and the manager had the forethought to lockdown early to keep the residents and staff safe in these uncertain

times. I have regular photos and updates sent to me about Mum which is so reassuring. Ashby Court is a fantastic home for Mum.

Reply from Greta Narbutaityte, Customer Advisor at Ashby Court Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Wife of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience

We as a family have nothing but admiration for the way my husband was cared for in Ashby Court.
It has been a very distressing time for all our family and we were very apprehensive about placing my much loved husband into care. We didn't have to worry as he was treated with dignity and compassion at

all times. Thank you so much.

Reply from Greta Narbutaityte, Customer Advisor at Ashby Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your husband in our care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen M (Son of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience

Since my mum moved into Ashby Court, which was December 2019, she was initially for respite care. After a fall at home, she lost her confidence and was unable to walk. Since day one she was welcomed into the home. The staff couldn't do enough for Mum, getting her back onto her feet and walking again

with her frame, she is more like her old self, has made new friends and is enjoying getting her life back. She knows she only has to ring her call bell and somebody will answer, always with a smiling and friendly face and even a cup of tea. She joins in with all the different activities from painting, baking and even potted some plants. At the moment carers arrange Facetime with her family and even though it upsets her, she enjoys doing this. She has now made the decision to stay permanently at Ashby Court. She says it is her second home and it was the best decision she made to live there. The staff are friendly and welcoming and always around when needed.

Reply from Greta Narbutaityte, Customer Adviser at Ashby Court Care Home

Thank you for taking the time to leave us such a lovely review. We are very happy to hear you can feel at ease with your mother in our care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Husband of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience

In the time my wife has been at the care home, she has received a high standard of care from the hard-working and friendly staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane M (Daughter-in-law of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience

In November 2019 my mother-in-law had a fall at home and fractured her left hip, went into hospital for two to three weeks, went home to her bungalow and had carers at home to begin with. But on Christmas Day we all sat down and made the decision for Mum to go to Ashby Court, initially for respite care

but she loved it so much that she decided to stay permanently. She has made loads of friends and is now back on her feet and walking independently with her frame and loves joining in with all the activities. She always has a smile on her face, the staff are always smiling and friendly, offering you a drink when you come to visit. Mum can be a little fussy on what she likes to eat but the variety of food at Ashby Court is always delicious. She has her own little snack box in the lounge with her name on, which we fill up for her, even though she can have a snack in between meals anytime. Her appetite has increased and she has put on weight. She even has her budgie in her room, who is happily chirping away on a daily basis.

Reply from Greta Narbutaityte, Customer Adviser at Ashby Court Care Home

Thank you for taking the time to leave such lovely feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary M (Niece of Resident) published on 12 November 2019
Submitted via Website • Report

Overall Experience

My aunt had been cared for at Ashby Court for the last three years of her life. She sadly died this month after suffering a stroke from which she did not recover. She decided herself when she was 90 that she would like to be looked after and really enjoyed her time at Ashby Court. Most importantly she

felt safe and enjoyed eating her meals in the restaurant with other residents.

Reply from Greta Narbutaityte, Customer Adviser at Ashby Court Care Home

Thank you for taking the time to leave your comments. We are very saddened about your aunt's passing. Please let us know if there is anything else we can do to help you and your family through such a difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 25 October 2019
Submitted via Website • Report

Overall Experience

A Home within a Care Home.
From May 2017, Dad has since passed but mum is still with us in the nursing dementia unit. I can honestly say that I have never seen anything that concerned me - if I had/did I would speak out.
Why is Ashby Court a 'Home' within a Care Home? Briefly: Visiting is not restricted

and always welcomed. The food they serve is really fresh as they understand a good diet is important to maintaining good health. Everything with the decor is 'researched' beforehand to 'achieve the best experience for the residents', there is nothing institutionalised as it is all so well thought out. Along with activities/events/trips, they will go beyond, like skype weddings and shopping gifts for residents who can't make the journey. The staff are a good team, aware for many residents it is their long term home where they can feel at ease, be treated with respect and retain individuality.

Reply from Greta Narbutaityte, Customer Adviser at Ashby Court Care Home

Thank you for taking the time to leave such a lovely review. We really appreciate the kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience

Two weeks respite for dad has put him back into a more positive mode, given him company, especially for meals. The staff have been caring, considerate and welcomed us all into being involved. They spoke to us as a family in a very friendly manner. Would not hesitate to recommend Ashby Court as the most

professionally run home with a heart.

Reply from Greta Narbutaityte, Customer Adviser at Ashby Court Care Home

It is always a delight to hear some positive feedback from family or friend of residents. We are very happy you could feel like a part of our Ashby Court family. We hope to see you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Ashby Court Care Home

Care Provided by Ashby Court Care Home

Good to Know

Funding & Fees Guide for Ashby Court Care Home

Facilities