Review from Jayne M (Daughter of Resident) published on 25 June 2019
Submitted via Website • Report

Overall Experience

Mum moved into Ashby Court in 2015 and has thrived on their exceptional care. Everyone at the home works hard as a team member to look after residents and care for their individual needs. We have now moved home and during the time before we could relocate her to a suitable place near to where we now

live, I have been really pleased with how happy mum has been. Her Ashby ‘family’ have been so kind and understand her complex needs and behaviours, they really do help families to cope with this chapter of their relative's life.

Reply from Greta Narbutaityte, Customer Adviser at Ashby Court Care Home

Thank you for your kind words. We are happy to hear your mum feels like a part of our Ashby Court family. We hope to continue providing your loved one with the best possible care.

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Review from Enid R (Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience

Care is supportive and the staff are friendly. I am able to take part in whatever I wish to do.

Reply from Greta Narbutaityte, Customer Adviser at Ashby Court Care Home

Thank you for such a lovely review.

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Review from Lilian G (Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience

Staff efficient and very helpful. Enjoy entertainment and trips organised with the group. Made friends and enjoy children from various schools coming to visit. Complaints very readily dealt with.

Reply from Greta Narbutaityte, Customer Adviser at Ashby Court Care Home

Thank you for taking the time to leave your review. We are delighted to hear you are enjoying being a part of our family.

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Review from Lyndsey T (Mother of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience

It is always a worry when you have someone so young who needs to have the care that your home provides. However, that worry has lessened by a huge degree as the care that my daughter has had has been wonderful. The staff are amazing with her and try to make her feel really at home and treat her more

like a friend than a resident. I could not be happier with her care and she has settled into life here very well.

Reply from Greta Narbutaityte, Customer Adviser at Ashby Court Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Ashby Court family. We are also very happy to hear you can feel at ease with your daughter in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from Graham T (Son of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience

Having looked into a home for my mother, we feel at ease with staff and standards in the home. On arrival, the room had been repainted, very clean and warming. Thanks to all staff for their help and friendliness in these hard times. Well done all.

Reply from Greta Narbutaityte, Customer Adviser at Ashby Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mother in our care. We hope we did everything possible to make the transition easier for the family and your mother.

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Review from Stuart S (Husband of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience

Caring compassionate staff. Nothing is too much trouble. Both my wife and I are grateful for the ongoing care she is receiving. Our life is better and richer for her being in this nursing home.

Reply from Josephine Gaupholm, Customer Adviser at Ashby Court Care Home

Thank you for your review of Ashby Court Care Home. We are pleased to hear that you and your wife are happy with the care she is being provided and appreciate your comments regarding your lives being richer now that she is in the home. We will share your comments with the home manager. The Bupa Customer Care Team

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Review from D G (Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience

Everybody has been very caring - on the whole.
I enjoy my meals.
Crosswords - I enjoy this activity.
Bonfire night was one of the best for a long time.

Reply from Josephine Gaupholm, Customer Adviser at Ashby Court Care Home

Thank you for your review of Ashby Court Care Home. We are pleased to hear that you are having a positive experience with the home and appreciate your comments regarding everybody being caring and enjoying the activities. We will share your comments with the home manager. The Bupa Customer Care Team.

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Review from Jane C (Partner of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience

Ashby Court Care Home is clean. Staff are helpful, polite, willing and accommodating and all the staff always seem busy. A couple of personal items have gone missing (good quality t-shirt, an expensive pillow, small drinking mug, shower gel). Ashby Court Care Home has a quiet dignified atmosphere. There

are ensuite rooms. It is expensive.

Reply from Josephine Gaupholm, Customer Adviser at Ashby Court Care Home

Thank you for your review of Ashby Court Care Home. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from J P (Sister of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience

I cannot express my gratitude enough to the staff and management at Ashby Court.
I have found their care of my brother second to none.
Everyone associated with the care home continues to display high standards of care and compassion. They are all extremely friendly, approachable, kind and extremely

professional. Their support to us, as a family, has been superb. We do truly value and appreciate what you do and the way in which you do it.

Reply from Gabriella Mills, Customer Advisor at Ashby Court Care Home

Thank you for your review of Ashby Court Care Home. We are pleased to hear you have had a positive experience with your brothers care and appreciate your comments about the home's high standards of care and compassion. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Cosmo G (Relative of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience

Excellent service in all areas at all times. The nursing home made our mother feel like it was her own home.

Reply from Gabriella Mills, Customer Advisor at Ashby Court Care Home

Thank you for your review. We are pleased to hear that your Mother had a positive experience in our home and appreciate your comments. We will share your feedback with the home's manager. The Bupa Customer Care Team

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Review from Lesley T (Niece of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience

Since my aunt has been a resident at Ashby Court, she has received the best care I could wish for. She is happy and settled here. She is well fed and always clean. Although she suffers from dementia, she smiles and chats in her own way with her carers.

I would recommend Ashby Court to anyone seeking

a care home in the area.

Reply from Jayne Duck, Customer services administrator at Ashby Court Care Home

Thank you for your review. I'm so happy to hear that your Aunt is happy and settled in our care.

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Review from Helen M (Daughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience

Sadly my mum passed away on 1st August 2017. She spent three years at Ashby Court. The staff were friendly, very welcoming and answered any questions we may have had.
During the last nine days of my mum's life, the support we received from the staff was fantastic. They couldn't do enough for us and

allowed us to remain with my mum the whole time.
They made sure Mum was comfortable and checked in on us regularly to ask if we needed anything.
Truly wonderful caring people who went above and beyond their job description.

Reply from Jayne Duck, Customer Services Administrator at Ashby Court Care Home

So sorry to hear about your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Homa M (Wife of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience

My husband stayed at Ashby Court for two weeks whilst I had an operation.
I was completely happy with all aspects of the care he received.
Everything that I requested to be done for, such as daily showers and brushing teeth 3 times a day were done.

Reply from Jayne Duck, Customer Services Administrator at Ashby Court Care Home

Thank you for your review. I'm so glad that your husband had a good stay with us.

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Review from Hazel F (Wife of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience

My husband was in Ashby Court Care Home from May 2015 until he died on the 22nd March 2017. He was treated extremely well during that time. The carers showed a great understanding of his condition. He had progressive Alzheimer's disease, a condition hard to handle but the staff were calm and always

treated him with respect and in a most patient and dignified way. It was very much appreciated how relatives and friends were made to feel at 'home'. My sons and I were kept informed of any development in my husband's condition and called us when necessary. The staff showed true sympathy and care which gave us much comfort throughout a long, hard journey. Many thanks to all.

Reply from Simone Berkeley, Customer Service Advisor at Ashby Court Care Home

Condolences, thank you for taking the time to write a review at such a sensitive time, we appreciate your feedback. We are pleased to hear about your positive experience and the level of care provided. We appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team

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Review from Martyn C (Son of Resident) published on 15 November 2016
Submitted via Postal Card • Report

Overall Experience

My father has only received kind, considerate and loving care during his stay so far (10 months to date). I have not seen him smile so much as she does now which means he is happy and contented. He loves the food when his appetite was good and the staff always take the time to speak to him and spend

time with him when they can. Thank you for looking after my dad and for your support to my sister and myself too.

Reply from Rose Pickering, Customer Service Administrator at Ashby Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Alison P (Daughter of Resident) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience

Lovely care home, staff wonderful and mindful of dignity and kindness at all times. Sometimes I think more staff are needed and breaks need to be staggered more. Also, quicker response to buzzers in rooms for assistance. Otherwise, I would be very happy to live there myself. Staff are always happy,

nothing is too much trouble. Very well done to all the staff.

Reply from Jayne Duck, Customer Services Administrator at Ashby Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Doreen H (Wife of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience

My husband was well cared for at all times. He enjoyed the food provided especially the freshly cooked English breakfast. An atmosphere of peace and calm was maintained in the unit- not easy with most residents at an advanced state of dementia. The staff were always considerate and caring to all residents.

I could leave my husband in their care with peace of mind.

Reply from Rachel Elliott, Customer service Administrator at Ashby Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Jennifer (Wife of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience

The best care home I visited. Before placing could not have asked for better. Staff and facilities. Most caring. I would recommend to anyone.

Reply from Jayne Duck, Customer Services Administrator at Ashby Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Rosemary J (Mother of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience

When we looked at nursing homes for our son we viewed a few but visited Asby Court with our son and we were very impressed, not just with the cleanliness, but also the staff who were very friendly. We knew straight away that this was where we wanted our son to be for respite care, also we like the way

we can book in advanced with his respite as we can organise our holidays and book them. Most other nursing homes do not let you do this. We will be using Ashby Court for all future respite care. Rate it five stars.

Reply from Jayne Duck, Customer Service Administrator at Ashby Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Patricia B (Wife of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience

My husband has been in Ashby Court for 16 months. He has Alzheimer's and 24 hour care is needed. The care he has had from day 1 has been exceptional. All the staff are very caring and dedicated to the people they look after whatever tasks they have to deal with. Quite often my husband will not eat if

he is sleepy but as soon as he is awake and alert they make sure he eats and drinks as he has a very good appetite. He is always clean and smart considering he is very difficult to get washed and dressed. I am very very satisfied with the care he has.

Reply from Rachel Elliott, Customer Service Administrator at Ashby Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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