Right from our very first meeting with the manager, everything was about the care
Y G (Daughter of Resident)
We were so impressed with the home and the staff and we made the right choice for our relative.
B S (Nephew of Resident)
The quality was excellent, she settled well and most importantly, felt safe.
Melonie F (Daughter of Resident)
Aylesham Court Care Home has a Review Score of 9.6 (9.647) out of 10, based on 30 reviews in the last 2 years. Over all time Aylesham Court Care Home has 82 reviews.
Review from Helen W (Daughter of Resident) published on 19 March 2025
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Reply from Lisa Henderson, Customer Care Advisor at Aylesham Court Care Home
We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Dad in our care. We hope to continue providing your Dad with the best possible care at Aylesham Court Care Home.
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Review from L G (Wife of Resident) published on 14 March 2025
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Reply from Fran Donno, Customer Service Adviser at Aylesham Court Care Home
Thank you for your kind review. We are pleased to hear that you are impressed with the high standards of care provided, delicious meals provided and the clean environment at Aylesham Court Care Home. It is always wonderful to hear words like "Polite" and "Professional" being used to describe our staff. We hope to continue providing your loved one with the best possible care.
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Review from T B (Wife of Resident) published on 4 February 2025
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Reply from Maria Ricketts, Customer Care Adviser at Aylesham Court Care Home
Thank you for your feedback. We have a genuine regard for all of our residents. We are sorry to hear about your experience with us and take your review extremely seriously. We have raised your concerns with the home's manager who will contact you directly to arrange a meeting to discuss the issues you've raised. In the meantime, if you would like to contact our Risk and Governance team on 0113 360 4806 they are also on hand to discuss further.
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Review from Rachel B (Granddaughter of Resident) published on 17 December 2024
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Reply from Maria Ricketts, Customer Care Adviser at Aylesham Court Care Home
Thank you for your lovely review. It is always nice to hear words like "Amazing" and "Kind" being used to describe our care. Please let us know if there is anything we can do to make your grandma's stay as comfortable as possible.
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Review from Darren C (Son of Resident) published on 25 November 2024
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Reply from Rosie Smith, Customer Advisor at Aylesham Court Care Home
Hello and thank you for leaving such a lovely review for the staff at Aylesham Court Care Home. Firstly we would like to offer our condolences for your mother's passing in September. We are so pleased that you feel she was treated with "care and dignity" at every stage. We are touched that our staff were there to support both you and your mother during this time and wish you all the best.
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Review from A D (Daughter of Resident) published on 13 November 2024
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Reply from Fran Donno, Customer Service Adviser at Aylesham Court Care Home
We appreciate you taking the time to leave us your lovely review. It is always wonderful to hear words like "Friendly", "Professional" and "Helpful" being used to describe our staff. We are so pleased to hear that your Mum is looked after and cared for well and that you can feel at ease with your Mum in our care. If there is anything we can do to make your loved ones stay even more comfortable, please do let us know.
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Review from M R (Great-granddaughter of Resident) published on 17 September 2024
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Reply from Maria Ricketts, Customer Care Adviser at Aylesham Court Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from C J (Daughter of Resident) published on 6 September 2024
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Reply from David Mclean, Customer Service Adviser at Aylesham Court Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care and it is always nice to hear words like "kind, caring and professional" being used to describe our care. We hope to continue providing your Mum with the best possible care and we look forward to seeing you again soon.
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Review from Marilyn P (Daughter of Resident) published on 3 September 2024
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Reply from Maria Ricketts, Customer Care Adviser at Aylesham Court Care Home
Thank you for your kind words. It is always nice to hear words like "Respect" and "Compassionate" being used to describe our care.
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Review from I W (Husband of Resident) published on 3 September 2024
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Reply from David Mclean, Customer Service Adviser at Aylesham Court Care Home
Thank you for taking the time to leave your review. We have a genuine regard for all of our residents and our resident's health and well-being is an absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your wife's stay as comfortable as possible.
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Review from S M (Daughter of Resident) published on 2 September 2024
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Reply from Rosie Smith, Customer Advisor at Aylesham Court Care Home
Thank you for taking the time to leave a review for Aylesham Court Care Home. We are thrilled that your Mum has settled in so well to the home. It is lovely that she has bonded with the staff and that they take the time to smile and chat with her. We hope Mum continues to enjoy her stay in the home.
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Review from M R (Resident) published on 27 August 2024
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Reply from Rosie Smith, Customer Advisor at Aylesham Court Care Home
Thank you for taking the time to leave the staff at Aylesham Court Care Home a review. We are thrilled that you feel safe and happy in the home. We also appreciate that the staff are so busy within the home delivering the care needed and take on board your comments. Best wishes and we hope you continue to enjoy your stay at the home.
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Review from Julie T (Daughter of Resident) published on 14 August 2024
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Reply from Grace Langfield, Customer Service Adviser at Aylesham Court Care Home
We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one has not only settled into our home really well but also feel they are cared for and looked after excellently too. We will certainly pass your comments on to the manager.
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Review from P F (Friend of Resident) published on 8 August 2024
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Reply from David Mclean, Customer Service Adviser at Aylesham Court Care Home
Thank you for your kind words. It is always nice to hear words like "go above and beyond" being used to describe our care. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing them with the best possible care. Congratulations once again on your Diamond Anniversary and we look forward to seeing you again soon.
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Review from Y G (Daughter of Resident) published on 22 July 2024
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Reply from Fran Donno, Customer Service Adviser at Aylesham Court Care Home
Thank you for your kind words. We hope Aylesham Court Care Home did everything possible to make the transition as easy as possible and we are pleased to hear that you felt reassured with your father being in our care. We are glad to hear that you were impressed with the delicious meals and facilities. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review from K E (Daughter of Resident) published on 20 May 2024
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Reply from Fran Donno, Customer Service Adviser at Aylesham Court Care Home
Thank you for your kind words. We are pleased to hear that your loved one has settled in well and that she is becoming more confident at Aylesham Court Care Home. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.
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Review from B S (Nephew of Resident) published on 17 May 2024
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Reply from Grace Langfield, Customer Service Adviser at Aylesham Court Care Home
We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your loved one in our care, and we will certainly pass your comments on to the manager.
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Review from Melonie F (Daughter of Resident) published on 15 May 2024
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Reply from Fran Donno, Customer Service Adviser at Aylesham Court Care Home
Thank you for your lovely words. We hope Aylesham Court Care Home did everything possible to make the transition as easy as possible and we are pleased to hear that your mum got involved in our fun activities and that she felt safe and content. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from Julie B (Daughter of Resident) published on 9 May 2024
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Reply from Maria Ricketts, Customer Care Adviser at Aylesham Court Care Home
We appreciate you taking the time to leave us your comments. We are pleased to hear that you are impressed with the care and helpfulness provided at Aylesham Court Care Home. We will discuss your feedback with the home's manager to help them improve their service.
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Review from Vicky T (Daughter of Resident) published on 17 April 2024
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Reply from Alison Horridge, Customer Advisor on behalf of the team at Aylesham Court Care Home
Thank you for your kind review. We are so happy to hear that you feel that your Mum is being well supported whilst staying for respite care. Thank you for choosing us and we would be happy to help again should your Mum require a further stay.
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The Review Score of 9.6 (9.647) out of 10 for Aylesham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.647 for Aylesham Court Care Home is calculated as follows: ( (269 Excellents x 5) + (54 Goods x 4) + (23 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 354 Ratings = 4.647
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Aylesham Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 28 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Sep 2019
Caring
Effective
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Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 26 Feb 2025
Being a purpose built home all rooms have been created with residents in mind. The home and rooms themselves are well furnished and provide a homely feel throughout.
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Job Title: Home Manager
Joined: 2013
To Kate, the residents and staff are like family and she enjoys seeing them thrive.
Kate is passionate about care and enjoys how life at Aylesham Court is never the same day to day.
Her aim is to provide the best quality not only in care for our residents but in life.