Aylesham Court Care Home

195 Hinckley Road, Leicester Forest East, Leicester LE3 3PH
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9.6 82 Reviews
  • Aylesham Court Care Home, Leicester
Aylesham Court is an outstanding home and offers a warm and welcoming environment with a wide range of care services for the elderly. Care options include nursing, residential, convalescence, respite, palliative and day care, with the ground floor dedicated to residential residents.

This purpose-built home with its well-furnished interior provides a pleasant dining room and four spacious and homely lounges where residents have the opportunity to relax and socialise. All bedrooms come with ensuite facilities and a 24-hour call system, and residents are able to personalise their room with their own furniture and personal items.

Each resident’s dietary requirements and personal preferences are taken into account, and the chef provides both cooked meals, light and cold alternatives, as well as popular homemade cakes.

Some of the many activities residents can enjoy include line dancing classes, exercise classes, baking and cooking, church services, crafts and pampering sessions, and there are also regular organised outings and trips to places of local interest.

This home is rated Outstanding by CQC (January 2022), with 'responsive' and 'well-led' being the key areas the home excels at. This means services are tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care. Service leadership is exceptional and distinctive, with the leaders and the service culture they created driving and improving the high-quality, person-centred care.

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Care Provided by Aylesham Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Katharine Howarth (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Aylesham Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Aylesham Court Care Home Reviews (82)

Total of 82, showing 21-40
9.6

Aylesham Court Care Home has a Review Score of 9.6 (9.647) out of 10, based on 30 reviews in the last 2 years. Over all time Aylesham Court Care Home has 82 reviews.

Overall Experience

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Review from Lynne O (Sister of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff team at Aylesham Court are excellent without exception.
In need of palliative care, our sister has been empowered to lead her own care and social activities which the team have moderated each day, according to how she feels. They have ensured she remained engaged and feeling fulfilled.
We
have been struck by the team’s excellent communication and by how responsive everyone is to the smallest change.
The team have treated our sister, and us, with respect, making every effort to welcome us and to get to know us as individuals.
Our sister has received a personalised service which meets her needs and has been beautifully tailored to enable her to be her best self each day, allowing her vibrant personality to continue to shine.
We feel so fortunate that our sister was able to be cared for at Aylesham Court and privileged to have met a truly outstanding team.

Reply from Grace Langfield, Customer Service Adviser at Aylesham Court Care Home

Thank you for your kind words. It is incredible to hear how our staff have made what can be a difficult transition that much easier for both your sister and your family. Hearing words such as "beautifully tailored" and "excellent" being used to describe the care and activities provided is wonderful. We will certainly pass your comments on to the manager.


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Review from Barry M (Husband of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To Aylesham Court Care Home,
All the staff were very nice, it felt like home. They look after my wife with very good care.

Reply from Grace Langfield, Customer Service Adviser at Aylesham Court Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well in our home. We will certainly pass your comments on to the manager.


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Review from A R (Brother of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Aylesham Court is outstanding. We really couldn’t ask for any more. The staff are very proactive, professional and caring. Nothing is too much trouble for them.
In a very short time, they understood my sister's needs and catered for them as required.
The home is clean, my sister's room
is comfortable and the food very appealing.
All the staff, without exception, are outstanding.
As a family, we couldn’t be happier.
Thank you Aylesham Court.

Reply from Eden Tomlinson, Customer Service Adviser at Aylesham Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your sister in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Kerry G (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the home for almost 12 months and the care and treatment he has received has been second to none. He had fallen ill in December 2023 and the staff called an ambulance and stayed with him, reassuring him along the way until he was taken to hospital. Unfortunately, he passed away
last week but was really looking forward to 'getting back home' to watch the TV and see his nurses. Four members of staff in particular and the team have been amazing. We cannot thank them enough for everything they did to make the last months of his life comfortable. Thank you from the bottom of our hearts for the compassion this team give on a day-to-day basis. Highly recommended if you have concerns about placing your parents or grandparents - nothing to worry about at Aylesham Court.

Reply from Fran Donno, Customer Service Adviser at Aylesham Court Care Home

We appreciate you taking the time to leave us your lovely comments. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are so pleased to hear that you and your family had a positive experience with Aylesham Court and hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from B G (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have been absolutely amazing, so accommodating and made my mum, along with all of her many family and friends, feel so welcome. It really is a home away from home. The staff have been incredible in supporting us to organise my mum's 60th birthday - fish and chip van at the home along with allowing
around fifty of us to celebrate in their private family room.

Reply from Fran Donno, Customer Service Adviser at Aylesham Court Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Aylesham Court family. We are so pleased to hear that the home went above and beyond to make your mum's birthday special. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Adrian D (Nephew of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this place by chance whilst my uncle was in another very poor nursing home in the city. Management from the very start were fabulous, they instantly gave help, guidance, care and showed compassion. The outside on approach was great, the entrance was spotless no horrid smells, it has a key code
to enter [or bell] and great parking. Reception was fabulous along with the pet cat. The rooms set on two floors are great, most with fab views via stairs or lift. Facilities are unbelievable, bar, (yes!), Visitors can come and go as they please at any hour of the day or night. Refreshments are free for visitors, you can even get fed if you are nice. I won't even begin to elaborate on the staff. Suffice to say with hand on heart, not a single staff member let our family down, not once. A nurse is there full-time. Everyone should be very proud of themselves each and every one, at every job level an utter credit to this home. This place deserves `outstanding` Thank you so much.

Reply from Grace Langfield, Customer Service Adviser at Aylesham Court Care Home

Thank you for taking the time to leave your lovely review. We are so glad to hear that after a poor experience from another home, we have been able to restore your faith in Care Services in general, and that you have felt so at ease knowing your Uncle has received such outstanding care. We will certainly pass your comments on to the manager.


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Review from Debbie C (Sister-in-law of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother in law arrived back with you after months in hospital.
The level of care was beyond anything I could have imagined.
You made us feel like nothing was too much trouble and in the last few hours you didn't only take care of Neil but you respectfully took care of us too.
Jane was simply amazing.
Thank
you from the bottom of our hearts.

Reply from Grace Langfield, Customer Service Adviser at Aylesham Court Care Home

Thank you for taking the time to leave this review. We are so pleased to hear our care home staff went so above and beyond not only making sure your Brother-in-Law was well cared for, but you were too as the family. We will certainly pass your comments on to the manager.


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Review from S B (Cousin of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin arrived at very short notice into this care home but was happily cared for and attended in a very professional, respectful yet friendly manner. Elderly, immobile and losing her ability to express herself verbally, the staff made every effort to keep her comfortable and please her, as well
as encourage her to become part of her new community whilst taking part in communal activities. Her family and friends were never discouraged from visiting and acting as next of kin. I was always kept informed of medical decisions and ultimately included in end-of-life care. A big thank you.

Reply from Fran Donno, Customer Service Adviser at Aylesham Court Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear words such as "professional" and "respectful" being used to describe the care that we provide. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from G H (Respite Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering for the first time for respite care. I was greeted by friendly welcoming staff. The room I was taken to hadn't quite been set out as requested but was altered for me including having to change an uncomfortable mattress. The staff were very approachable and encouraged you to visit the day
room to take part in activities. the meals were on time with a small choice I would be happy to stay there again.

Reply from David Mclean, Customer Service Adviser at Aylesham Court Care Home

Thank you for your kind words. We hope Aylesham Court Care Home did everything possible to make the transition as easy as possible, and it's nice to hear that we were able to make the room more comfortable for you. Hopefully, you will go away from this feeling like you received the best possible care. Thank you for choosing Aylesham Court for your stay.


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Review from Linda G (Daughter of Resident) published on 10 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were made to feel very welcome. Everything was explained to us very clearly. The staff have all been fantastic, friendly and professional. The rooms are a great size, very clean and well-furnished. Lots of activities are arranged for the residents. Lots of attention has been put into every detail
to help make residents feel happy, safe and well cared for. This place is amazing, a real home from home. I can't praise the staff, accommodation and love that is in this care home enough. With one day, Mum is settled, safe and happy.

Reply from David Mclean, Customer Service Adviser at Aylesham Court Care Home

Thank you for your lovely review and we are very happy to hear you can feel at ease with your mum in our care. It is always nice to hear words like “fantastic, friendly and professional” being used to describe our care. We hope to continue providing your loved one with the best possible care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Lisa C (Sister of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was brought to Aylesham Court from hospital. The care he has received here has been amazing. All the staff are lovely, polite and take time to talk to us and update us, even though they are busy. My brother is really settled here and we can see a difference in him and he is really happy here.
This is all down to the wonderful staff and the care he is being given. We can't thank them enough.

Reply from David Mclean, Customer Service Adviser at Aylesham Court Care Home

Thank you for taking the time to leave your lovely review. We hope Aylesham Court Care Home did everything possible to make the transition as easy as possible and hope he feels like a part of our care home family. We hope to continue providing your loved one with the best possible care and we are looking forward to seeing you again soon.


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Review from Robert S (Son of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home, highly recommend it.

Reply from Grace Langfield, Customer Service Adviser at Aylesham Court Care Home

Thank you for leaving your feedback and choosing our Aylesham Court care home. We hope to continue providing your loved one with the best care possible.


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Review from Keith I (Son of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care provided to my mother. The team were very caring and understanding. I can see why the residence is CQC outstanding and concur with that assessment. I think it is unfair to ask us to consider excellent for cleanliness and food as there is always room for improvement. It
was a dignified and high-standard facility.

Reply from Rebecca Kellegher, Customer Service Adviser at Aylesham Court Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time, and hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from David K (Son of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in for respite care and she received very good care from an accomplished and sympathetic staff. It was her first time in a home such as this and everyone did their best to help her settle.

Reply from David Mclean, Customer Service Adviser at Aylesham Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you felt at ease with your mother in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Aylesham Court Care Home for your stay.


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Review from Maureen F (Daughter-in-law of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff made my father-in-law feel at home from the very start of living at Aylesham Court. They catered for his every need and made us feel welcome when we visited. We had peace of mind that he was safe and comfortable during his final days and were kept informed at all times.

Reply from David Mclean, Customer Service Adviser at Aylesham Court Care Home

Thank you for your kind words and we are saddened to hear about your loss. We are very happy to hear you can feel at ease with your father-in-law in our care and we hope Aylesham Court Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Anthony S (Son of Resident) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother entered Aylesham Court for nursing care. She chose to remain there rather than move to a hospice as part of her end-of-life journey. The care and nursing staff were fantastic. At all times we felt we were listened to as mum's needs changed, never any barriers, and an understanding of her individual
needs. Mum enjoyed the interaction with the carers who were amazed at her knowledge of craft and sewing. The communication from the nursing staff meant we were able to be with mum right at the end, which has given us much comfort. The care, sensitivity and compassion from the staff was first-class. Thank you all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Aylesham Court Care Home

We really appreciate you taking the time to leave us your feedback. Please accept our condolences for your loss, it is good to hear that knowing your Mother received the best of care at Aylesham Court was of comfort to you. Thank you again for your review.


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Review from K W (Daughter of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went to Aylesham for respite care but liked staying there so much she decided to stay permanently. Although there were a few teething problems, our concerns were listened to and acted upon. My mother enjoyed her time with the wonderful carers and nurses and taking part in the activities. On
her end-of-life journey, the support and care for my mother was exemplary and we couldn't have asked for more.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Aylesham Court Care Home

We are sorry for your loss, we really appreciate you taking the time to leave us your feedback.


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Review from S L (Daughter of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and nursing care at Aylesham Court is second to none. All of the staff genuinely care about the welfare, happiness, and comfort of the residents. The dignity afforded to my dear mother during her final weeks, and to our family, was outstanding and cannot be faulted. Their care and compassion
were amazing, and such comfort to the family during such a difficult time. A massive thank you to everyone at Aylesham. God bless.

Reply from Rebecca Kellegher, Customer Service Adviser at Aylesham Court Care Home

We are pleased to hear that you felt at ease with your mother in our care at Aylesham Court. It is always nice to hear such positive feedback especially during such a difficult time for you and your family. We hope that you feel comfort that your mother received the best possible care.


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Review from Clive F (Son-in-law of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been living in Aylesham Court for 3 years. She loves it there and, as a family, we love visiting her there. Without exception, the nurses, carers, and staff have been looking after her amazingly. They've seen her through a broken hip, covid, bereavement, shingles, and the onset
of vascular dementia. My mother-in-law is a very lucky lady and, as a family, we are very lucky to have Aylesham Court just around the corner.

Reply from David Mclean, Customer Service Adviser at Aylesham Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like “very lucky” being used to describe our care and we are happy you feel like a part of our Aylesham Court family, especially during all the changes to her care over her time with us. We hope to continue providing your loved one with the best possible care.


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Review from Graham M (Son of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum moved to Aylesham Court we have been very pleased, and comforted, by the high standard of care she has received. During Covid restrictions, the home allowed as much freedom and access to loved ones as possible, whilst fully protecting residents. As things have opened up, residents' activities
have been increasing and Mum has been enjoying things such as "pop-up vintage tea room" and church/religious services, as well as crafts, exercises, drinks/singalongs, bingo/dominoes and weekly entertainment from external singers/pianists etc. The care, accommodation and food choice are excellent and we would recommend Aylesham Court to anyone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Aylesham Court Care Home

Thank you for your lovely review. We are happy to hear you are reassured knowing that your Mum is well cared for at Aylesham Court. It is so nice to be able to offer a full and varied activity schedule for our residents to enjoy again. Thank you for your recommendation.


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Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for Aylesham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.647 for Aylesham Court Care Home is calculated as follows: ( (269 Excellents x 5) + (54 Goods x 4) + (23 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 354 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aylesham Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Sep 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

Being a purpose built home all rooms have been created with residents in mind. The home and rooms themselves are well furnished and provide a homely feel throughout.


Awards / Recognitions (0)

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Meet the Team (1)

Katharine

Katharine Howarth

Job Title: Home Manager

Joined: 2013

To Kate, the residents and staff are like family and she enjoys seeing them thrive.
Kate is passionate about care and enjoys how life at Aylesham Court is never the same day to day.
Her aim is to provide the best quality not only in care for our residents but in life.