Aylesham Court Care Home

195 Hinckley Road, Leicester Forest East, Leicester LE3 3PH
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9.6 82 Reviews
  • Aylesham Court Care Home, Leicester
Aylesham Court is an outstanding home and offers a warm and welcoming environment with a wide range of care services for the elderly. Care options include nursing, residential, convalescence, respite, palliative and day care, with the ground floor dedicated to residential residents.

This purpose-built home with its well-furnished interior provides a pleasant dining room and four spacious and homely lounges where residents have the opportunity to relax and socialise. All bedrooms come with ensuite facilities and a 24-hour call system, and residents are able to personalise their room with their own furniture and personal items.

Each resident’s dietary requirements and personal preferences are taken into account, and the chef provides both cooked meals, light and cold alternatives, as well as popular homemade cakes.

Some of the many activities residents can enjoy include line dancing classes, exercise classes, baking and cooking, church services, crafts and pampering sessions, and there are also regular organised outings and trips to places of local interest.

This home is rated Outstanding by CQC (January 2022), with 'responsive' and 'well-led' being the key areas the home excels at. This means services are tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care. Service leadership is exceptional and distinctive, with the leaders and the service culture they created driving and improving the high-quality, person-centred care.

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Care Provided by Aylesham Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Katharine Howarth (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Aylesham Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Aylesham Court Care Home Reviews (82)

Total of 82, showing 41-60
9.6

Aylesham Court Care Home has a Review Score of 9.6 (9.647) out of 10, based on 30 reviews in the last 2 years. Over all time Aylesham Court Care Home has 82 reviews.

Overall Experience

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Review from S J (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Aylesham Court Care Home for the past 2.5 years and has recently sadly passed away. In all the time Mum was under their care the biggest compliment I can give them is: as a family, we wholeheartedly trusted the team to look after Mum. She was always treated with her best interests
at heart, with kindness, tenderness and respect.
Their care and compassion were so evident in the last few weeks Mum was with them, so attentive to her needs. Nothing was too much trouble and there were so many small thoughtful things done to make Mum's final weeks the best they could be.
Huge Thanks.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Aylesham Court Care Home

We really appreciate you taking the time to leave us your review. We are so sorry for your loss but hope that it is comforting to know how well your mum was cared for by everyone at Aylesham Court. Thank you again for choosing us to look after her.


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Review from Malcolm G (Son of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Yesterday afternoon my Mum enjoyed a trip out with two outstanding members of the team at Aylesham Court. They had decided they wished to take Mum out, in their own time, asking me, as eldest son for my consent to a shopping trip. I, of course, agreed and joined them for the best 2.5 hours I will ever
spend at Fosse Park! I wish I could have filmed the whole thing as there were so many laughs. But to see Mum, in a wheelchair, enjoy herself as she did, was a delight. The care and support of 'two of her girls', as she calls them, in prompting, helping make choices etc., was exceptional. Bearing in mind Mum has significant cognitive limitation from a stroke condition. The trip was completed with coffee and cake before the returning to Aylesham Court. I stayed with Mum for an hour afterwards and she had clearly enjoyed an exceptional afternoon. As a family, we will always be grateful for this wonderful example of kindness, generosity, commitment and much more.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Aylesham Court Care Home

Thank you for your lovely review. We are so happy to hear how much your Mum's special day out meant to you both. It is always so nice to hear words like exceptional used to describe our staff so I will certainly pass your thanks on to everyone involved.


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Review from B P (Daughter of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was moved to the care home and could not have wished for a better place. Nothing was too much trouble for either Mum or the family, even at the end nursing staff were very kind in every respect, given everything we needed. Lots of hugs and best wishes, such a caring thought to us all and very much
appreciated, even on reception could not have wished for better at all. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Aylesham Court Care Home

Thank you for your kind words. We hope that the support provided by everyone at Aylesham Court made a difficult time a little easier for you all. Thank you again for your review.


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Review from E S (Granddaughter of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been treated with kindness, dignity, and respect throughout her stay so far. She regularly expresses how happy she is here - which is nothing to be taken lightly after it must have been a shock to move after living independently throughout her life so far. Thank you to the staff -
your caring nature really shines through.

Reply from Amanda Barnes, Customer Service Adviser at Aylesham Court Care Home

Thank you for taking the time to leave your review. It is nice to hear that your Grandmother expresses how happy she is in our care home and that you feel she is cared for. We hope to continue providing your Grandmother with the best possible care.


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Review from A W (Son of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to our father during his stay at Aylesham Court was excellent. The staff were friendly and responded to his every need, individualising care appropriately. In the latter stages of his life, the family felt supported and appreciated the sensitive care given to all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Aylesham Court Care Home

We appreciate you taking the time to leave us your review. Hopefully, you can go away from this feeling like your father received the best care possible.


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Review from Frances G (Friend of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed by the knowledge the staff have of their residents and their willingness to talk about problems/difficulties which can then be rectified. The atmosphere seems cheerful and cooperative throughout the workforce which produces a nice atmosphere within the home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Aylesham Court Care Home

Thank you for your feedback. We are happy to hear that you feel listened to and that any comments are acted upon quickly. Please let us know if there is anything further we can do.


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Review from Teresa G (Daughter of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are completely satisfied with the care that our mother receives at Aylesham Court. The staff go above and beyond to deliver care, patience and dedication. They are all very helpful and conscientious. If there is anything we are needing to discuss, someone is always there to help. Don't know about
activities as our mother arrived during covid and the home unable to arrange.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Aylesham Court Care Home

We really appreciate you taking the time to leave us your lovely comments, thank you for sharing your kind words with us. We are so pleased you're happy with the services Aylesham Court are providing for your mother. Please let us know if there is anything more we can do to ensure her stay with us is as comfortable as possible.


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Review from Roger W (Son of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Aylesham Court following three months in hospital where she had developed terrible bedsores. The expertise in Aylesham Court Care Home sorted this problem out wonderfully well whereas other care homes refused to take her because they felt they could not deal with the problem. Says
it all! The management and staff are wonderful: Polite, helpful and completely professional. They have managed the coronavirus situation brilliantly and that will have been very demanding. I would thoroughly recommend Aylesham Court Care Home to anyone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Aylesham Court Care Home

Thank you for your kind words. It is always so nice to hear words like "polite, helpful and professional" used to describe our staff. Thank you for your recommendation.


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Review from L H (Mother of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has been in the nursing section of Aylesham Court since July 2020 and is unable to communicate and is bed bound. Due to the difficulties since his admissions due to covid, I can only compliment the management, nurses and carers for their kindness and understanding. I feel the carers have gone
out of their way to make him feel welcome and made every effort to try and understand him and help in any way they can. I know he has settled well, he has indicated to me that he is happier than his previous home. My only criticism, and it is a very minor one, that I wish his room was tidier.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Aylesham Court Care Home

Thank you for your feedback. We are so happy to hear that your son feels so welcomed and understood. I will certainly pass your comments about his room on to the manager.


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Review from Victoria G (Daughter of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has stayed at Aylesham Court for respite care several times, allowing us to have holidays secure in the knowledge that he is safe and very well cared for. Before we found Aylesham Court - we had looked at several care homes, none of which, I would have been comfortable placing a loved one
in. When we first viewed Aylesham Court, I was utterly thrilled by the homely atmosphere, the welcoming and friendly staff, the happy residents, the cleanliness and the evident care ethic (not to mention the platters of freshly prepared fruit and homemade biscuits) - I booked respite care for my father there and then. We have never been disappointed with his care or any aspect of his stays at Aylesham Court. Focussing on his recent stay - he was welcomed back by the staff - he was happy to be back as he referred to Aylesham Court as his second home. Whilst he was there, his health suddenly deteriorated - he passed away peacefully in his sleep with dignity. We can not thank all the staff enough for taking such good care of him.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Aylesham Court Care Home

Thank you so much for taking the time to leave us a lovely review, we really appreciate it. We are so sorry for your loss. Thank you for trusting us with your Father's care, we are so pleased that you felt at ease with him in our care. All the best to you and your family.


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Review from David V (Brother of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Earlier today my sister died in the home and I wanted to put down my thoughts while fresh in my mind.
Without going into details my sister had been placed in a home that was totally inappropriate for her needs. After a few days, we realised that fact and urgently sought to find an alternative ourselves.
We were massively lucky in contacting Aylesham Court and there being a vacancy. From the outset, the standard of care and communication has been beyond exemplary and everyone concerned has made my sister’s last days as comfortable as possible.
Having seen several homes in the last few months, I can honestly say that; Aylesham Court shines out as how a care home should be run. The dedication and attention to detail shown by the management was reflected in every member of staff.

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Review from Pat T (Wife of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aylesham Court is an outstanding nursing home with dedicated and compassionate staff who are totally committed to their patients and their welfare. My husband died in the home last week and I could not have wished for better care for him, and me also, during this difficult time. Absolutely outstanding!

Reply from Catherine Smith, Senior Marketing & Development Manager at Aylesham Court Care Home

Please accept our most sincere condolences on the loss of your husband, and thank you for leaving such a lovely review at this difficult time. I am so pleased the team at Aylesham Court were able to support and care for you both. Kind regards.


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Review from Dawn G (Mother of Resident) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for 18 months at the home. She was cared for and loved by all the staff.
She was very happy at the home and felt very safe and loved.
She was terminally ill and in a lot of pain but she never felt alone and neither did our family.
My mum's nurses were wonderful and always knew
what my mum wanted and needed.
The managers were always supportive, very caring and listened to any concerns towards the end of my mum's life as we were upset and needed a shoulder to lean on and nothing was ever too much trouble.
Mum and I had some very special relationships at the home and we will never forget.
I couldn’t have wished for a nicer place or staff for my mum to spend her last moments with, even at her funeral the ladies were there to say goodbye and show their love for her.
Thank you my lovely ladies and chaps, you know who you are, and thank you for your love and kindness to my special darling Mum.
I will never forget you all.

Reply from Greta Narbutaityte, Customer Adviser at Aylesham Court Care Home

Thank you for taking the time to leave such a lovely review. We are saddened to hear about your loss, but hopefully, you can go away from this feeling like your mother received the best possible care.


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Review from A W (Daughter of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled well at the care home. She is treated with respect and kindness. The staff are very efficient and friendly.
The care home has varied entertainment and outings. The care home take on board the resident's ideas for the home and outings.
My mother does not always enjoy the food
on offer - it is not always to the same good standard, although alternatives are always offered.

Reply from Greta Narbutaityte, Customer Adviser at Aylesham Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can finally feel at ease with your mother in our care. However, we are concerned to hear about the food. This will be taken on board so we can look into improving our service.


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Review from Julie E (Niece of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly, professional and caring.
Always have time to talk to me. Show my aunt compassion and humour.
Always lots of entertainment and engagement happening at the home. Lots of encouragement for all to join in.
Home always tidy, clean and smells good.

Reply from Greta Narbutaityte, Customer Adviser at Aylesham Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team


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Review from Michael L (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had put my mum into a care home, nearly a year ago which was the hardest decision we made.
Aylesham Court is by far the best we looked at. My mum has grown from strength to strength due to the excellent care from staff and active management team who really cares about people's individual needs.
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is always some form of entertainment, appropriate to the resident's needs where there is fun, laughter and staff that understand and care about my mum, often speaking when they walk by or pop in to speak in her room. Lovely home.

Reply from Greta Narbutaityte, Customer Adviser at Aylesham Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team


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Review from Deborah L (Daughter-in-law of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aylesham Court is the best care home that we looked at in Leicestershire. Whenever you come, it feels friendly and a home from home with nothing being too much trouble. The reception area is lovely and it doesn't feel like a care home with flowers, books of activities, photos and comfortable chairs
to sit on. The home feels like an extension of our family, staff are all lovely, food good and information shared in a confident way. Love the idea of family resident meetings where views are shared by all and residents respected.

Reply from Greta Narbutaityte, Customer Adviser at Aylesham Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team


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Review from Shirley R (Sister-in-law of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff very helpful and welcoming and enjoy visiting my relative. Hope it doesn't happen but if I had to go into a care home this would be the one.

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Review from Paul E (Nephew of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is settled and cared for well. Lots of entertainment and things to do.
Staff very nice, caring and friendly.
Home clean, nice and smells good.

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Review from Susan W (Wife of Resident) published on 12 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident from January to February 2019. Prior to that time, he was in hospital for several months. The family were so pleased to get him to Aylesham Court where he was extremely well cared for. Nothing was too much trouble for all of the staff. Communication was obviously a key factor
in the management of the home as everyone knew exactly what was happening regarding his care, how he was feeling, eating etc. The food was delicious.
As he moved towards end of life care, the nursing care stepped up. My husband was pain-free and comfortable and my family and I were treated with immense kindness by all the staff. We will always be grateful and would whole-heartedly recommend Aylesham Court.

Reply from Greta Narbutaityte, Customer Adviser at Aylesham Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments on our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.


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Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for Aylesham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.647 for Aylesham Court Care Home is calculated as follows: ( (269 Excellents x 5) + (54 Goods x 4) + (23 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 354 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aylesham Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Sep 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

Being a purpose built home all rooms have been created with residents in mind. The home and rooms themselves are well furnished and provide a homely feel throughout.


Awards / Recognitions (0)

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Meet the Team (1)

Katharine

Katharine Howarth

Job Title: Home Manager

Joined: 2013

To Kate, the residents and staff are like family and she enjoys seeing them thrive.
Kate is passionate about care and enjoys how life at Aylesham Court is never the same day to day.
Her aim is to provide the best quality not only in care for our residents but in life.