Review from Diane S (Daughter of Resident) published on 27 December 2018
Submitted via Postal Card • Report

Overall Experience

Aylesham Court Care Home is a lovely care home. The care is second to none! The staff cannot do enough for residents and go above and beyond every day!
Highly recommended. My mum is very happy here and lots of peace of mind for me.

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Review from Julie F (Daughter of Resident) published on 26 December 2018
Submitted via Website • Report

Overall Experience

My mum is in the home following a hospital stay.
She is loving her stay and says that the home is a haven. She enjoys the food, feels that nothing is too much trouble and describes a sense of belonging.
The team care about the residents and I think that this comes from the top, with the manager and

her deputy listening and creating an ethos where the residents are treated like family members
Mum also thinks her room is fab......I had looked at other nursing homes and would have needed to bring in lots of things to make the room look nice. The rooms here are tastefully decorated and a pleasure to be in.
There is a buzz and vibrancy within the home, with activities to join in with, but no pressure to do so.
As both a daughter and a nurse, I wanted to give feedback and thank the team. I wouldn’t hesitate to recommend Aylesham Court!

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Review from S P S (Husband of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience

My wife has been at Aylesham for 10 months, she has been treated with dignity and wonderful care. My wife appears happy at Aylesham. The support I have been given by the staff has been wonderful. I would not hesitate to recommend Aylesham as a 5 star home.

Reply from Josephine Gaupholm, Customer Adviser at Aylesham Court Care Home

Thank you for your review of Aylesham Court Care Home. We are pleased to hear that your wife is happy at the home and appreciate your comments regarding the staff providing excellent care. We will share your comments with the home manager. The Bupa Customer Care Team

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Review from Keith J (Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience

10 out of 10 for management and staff. Made me feel very welcome. Food very good, will be back soon.

Reply from Josephine Gaupholm, Customer Adviser at Aylesham Court Care Home

Thank you for your review of Aylesham Court Care Home. We are pleased to hear that you have had a good experience with the home and appreciate your comments regarding the staff and management making you feel welcome. We will share your comments with the home manager. The Bupa Customer Care Team

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Review from Micky M (Sister of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience

Aylesham is a brilliant home, the staff could not do enough for the residents. It's very clean, well managed, and the staff are helpful and friendly. If I was to go into a home, Aylesham Court would be the one I would choose.

Reply from Josephine Gaupholm, Customer Adviser at Aylesham Court Care Home

Thank you for your review of Aylesham Court Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the home being clean and well managed. We will share your comments with the home manager. The Bupa Customer Care Team.

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Review from Karen C (Daughter of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience

There are not enough words to express how impressed we are. Outstanding in every way. Quote from my father who has always made me promise never to put him into a home. "I am very happy to stay here". He was feeling safe and at home after less than 24 hours.

Reply from Josephine Gaupholm, Customer Adviser at Aylesham Court Care Home

Thank you for your review of Aylesham Court Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding how your father is happy staying there. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from S S (Respite Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience

I arrived at Aylesham Court after 12 days in hospital, feeling poorly, shattered and weepy. On being shown my room up in the treetops, I did shed a few tears. The staff were so kind and a cup of tea, minute sandwiches and fruit was absolutely fabulous. Calmed me down for a first night's sleep. The first

shower for over 2 weeks followed by a hair appointment the next morning made me feel as if I was back in the land of the living. I was left to my peace and quiet, delicious meals and my strength gradually revived. All the staff kind and gentle and treated me as a person.
I am truly thankful I came to Aylesham Court.

Reply from Josephine Gaupholm, Customer Adviser at Aylesham Court Care Home

Thank you for your review of Aylesham Court Care Home. We are pleased to hear that you had a pleasant experience at the home and appreciate your comments regarding the kindness of all the staff and peace you felt while there. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from E G (Daughter of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience

Since my dear dad came here to live he has been looked after really well. Everyone here is so kind and nothing is too much for them to deal with on our behalf. Yes, they looked after me also. Wonderful. From walking through the door to leaving, everybody makes visiting a pleasant time and Dad and I

can't thank all the lovely staff enough.

Reply from Gabriella Mills, Customer Advisor at Aylesham Court Care Home

Thank you for your review of Aylesham Court Care Home, we are pleased to hear that your dad has been well cared for throughout his stay. We appreciate your comments on the staff and glad that they are supporting you both and making your visits special. We will share this with the care homes manager, The Bupa Customer Care Team.

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Review from Paul O (Son of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience

Starting with the management, through all levels of staff, we've felt Dad and the family have been fully supported by the team here at Aylesham Court.
Thank you so much.

Reply from Gabriella Mills, Customer Adviser at Aylesham Court Care Home

Thank you for your review of Aylesham Court Care Home, we are pleased to hear that you have had a positive experience of our care home. We appreciate your comments and glad that you have been supported by the team through this difficult period. We will share your comments with the care homes manager. The Bupa Customer Care Team.

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Review from Sue M (Sister of Resident) published on 18 July 2018
Submitted via Website • Report

Overall Experience

It is hard to express the depth of gratitude that I feel that my brother was able to spend his final weeks in this wonderful Nursing Home. Having experienced poor care in a previous home, I can honestly say that Aylesham Court came only second to the hospice, which is a high accolade indeed.
The understanding

of my brother's very individual needs were exceptional. The kindness, care and compassion that was shown not only to my brother but also me will never be forgotten. The home is superbly run and this is reflected in all of the staff. Nothing was too much trouble for them and they all had a welcoming smile and offers of a cup of tea each time we visited. Staff knew my brother's last wish was to return to the hospice and when the time came they quietly and efficiently ensured his last wish came true. Bless them all.

Reply from Gabriella Mills, Customer Advisor at Aylesham Court Care Home

Thank you for your review of Aylesham Court Care Home, we are pleased to hear that you have had a positive experience and that your brother was well cared for during his stay with us. We appreciate your comments on the staff and glad they were able to help and support you through this difficult time. We will share your comments with the care home's manager, The Bupa Customer Care Team.

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Review from Georgina C (Husband of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience

My husband had Parkinson's for 3 and a half years, started to deteriorate with his Parkinson's and mobility. In October before he passed away they found cancer in his pelvis. He had treatment but couldn't continue as he was too poorly. He came to Aylesham Court Care Home and he was given outstanding

care. All the staff treated him with respect and dignity. It has been a year since his death and I would just like to say a massive thank you to Aylesham Court Care Home for letting him die with dignity and all the love and care given to me during his stay at Aylesham Court Care Home.

Reply from Gabriella Mills, Customer Adviser at Aylesham Court Care Home

Thank you for your review of Aylesham Court Care Home, we are very pleased to hear that your husband was well cared for during his stay. We appreciate your comments on the staff and will send them through to the care home's manager. Our condolences, The Bupa Customer Care Team.

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Review from R F (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience

My Dad was resident at Aylesham Court for approximately 3 months. During this time I was impressed with the care and attention he received from the moment he arrived. Staff could not have been more helpful and made the transition so much easier for him and me. The entertainment was a particular enjoyment

for him and the bingo! He has now returned home and again the help received in organising his leaving was excellent.

Reply from Natalie Krisman, Customer Service Advisor at Aylesham Court Care Home

Thank you for your review and I'm glad that your dad enjoyed his stay at Aylesham Court.

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Review from A C (Wife of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience

My husband has been resident at Aylesham Court for nearly 3 years. The home is amazing. They have got to know him really well and cater for all his needs. The nursing staff spot problems before they develop into something serious. The care staff treat him with great dignity and provide excellent everyday

care. The management team in the home have been incredibly supportive during a very difficult transition into full-time care for both of us. I cannot recommend them and the home enough.

Reply from Natalie Krisman, Customer Service Adviser at Aylesham Court Care Home

Thank you for your review and I am pleased to hear that your husband is well looked after and comfortable in Aylesham Court.

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Review from D D (Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience

I was in Aylesham Court as a short stay care resident after surgery and a hospital stay as I was unable to care for myself. I have spent 7 weeks here and have been well looked after, the staff are all friendly and nothing was too much trouble for them.

Reply from Natalie Krisman, Customer Services Administrator at Aylesham Court Care Home

Thank you for your review and sharing your experience of our amazing staff during your recovery.

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Review from Jo C (Daughter of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience

Good end of life care. Good communication. From nurses and manager. Lovely ancillary staff. Fantastic family support. Lovely atmosphere and superior room.

Reply from Jayne Duck, Customer services administrator at Aylesham Court Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words.

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Review from Chris H (Son of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience

This care home was outstanding in caring for my father and for the immediate family. Nothing was too much trouble and the care and dignity shown was unbelievable.

Reply from Jayne Duck, Customer Services Administrator at Aylesham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Mike S (Son-in-law of Resident) published on 4 August 2017
Submitted via Website • Report

Overall Experience

Aylesham Court looked after and cared for my wife's Mum, my Mother-in-Law, for more than 18 months following her admission in October 2015.
Throughout the whole period, the care and attention given to Mum was second to none. Nothing was too much trouble. Nurses and carers were continually popping into

her room to ensure she was well, comfortable and as content as was possible. The final month of her life when she was really unwell, the attention to her and her needs was simply first class. We owe Aylesham Court a huge 'thank you'.

Reply from Jayne Duck, Customer services administator at Aylesham Court Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. I'm sure that in time to come, you will look back on your wife's mums stay with us, with good memories and know that she was well cared for.

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Review from Jennie PV (Daughter of Resident) published on 19 March 2017
Submitted via Website • Report

Overall Experience

My mother has lived at Aylesham Court for just over three years and was not expected to live for very long, having been discharged there from a local hospice. Despite that, she is very much still alive and kicking, due very much to the excellent care she receives at Aylesham Court. I am really happy

with the service and feel confident and assured that the staff always look after her as well as they possibly can. Her functioning has gradually reduced over time but she still has a good quality of life despite her limitations. She also engages in the many activities on offer when she is able to and has particularly enjoyed the trips out. The staff and managers are all very welcoming and friendly and my mother rates them highly as they generally respond very efficiently to her requests for assistance or medication. The home is modern and always clean and my mother's room and her en-suite are well kept. I cannot recommend this home highly enough to others that require this care.

Reply from Emily Wilson, Customer Service Administrator at Aylesham Court Care Home

Thank you for your kind review. I am so pleased that you are happy with the care that your Mother is receiving at Aylesham Court, and that you would highly recommend this home to other people. I will pass on your lovely comments to the home manager. Thank you again, The Bupa Customer Care Team.

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Review from Richard W (Son of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience

My mother was a resident for three months. She required full-time nursing care. The staff were very friendly and nothing was too much trouble. When attending to her needs. I was always given answers to any questions I asked and any requests I made were dealt with promptly.
During the time of her death,

she was treated with dignity and the night staff were very supportive at that time.
I would recommend Aylsham Court Care Home to anyone wishing to have their relatives cared for.

Reply from Rose Pickering, Customer Service Administrator at Aylesham Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

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Review from Gary (Son of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience

Since my mother went to Aylesham Court Care Home she has gone from strength to strength. She has flourished under the care of the staff and is now doing things she would never have done before. She is happy and settled, and I must say, the care she receives, day and night is second to none. The staff

at all levels are friendly and approachable and have one aim in view - to make the residents happy.
Should my mother be feeling unwell there is staff to assess her problems and deal with them promptly, whether that be a kind word and holding her hand or booking a visit from the doctor.
Her room is clean, modern and comfortable and has everything she needs. Outside there are pleasant gardens and lawns which are well tended.
The entertainment programme ranges from visiting entertainers, bingo, cuddly animals and M's Move & Groove (worth the entrance fee alone!!) to pizza nights and the odd glass or two of sherry.
I have no hesitation in recommending.

Reply from Rose Pickering, Customer Service Administrator at Aylesham Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Aylesham Court Care Home

Care Provided by Aylesham Court Care Home

Good to Know

Funding & Fees Guide for Aylesham Court Care Home

Facilities