Cedar Court Care Home

22-27 Long Street, Wigston LE18 2BP
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8.7 61 Reviews
  • Cedar Court Care Home, Wigston
A homely and welcoming setting, Cedar Court Care Home is situated in a quiet, residential area of Wigston, near Leicester.

Offering high quality residential and nursing care that supports people to live a positive quality of life, the team are professional and friendly, giving residents the peace of mind that every aspect of their care is covered by people who genuinely care. Led by a home manager with a wealth of experience, the goal at Cedar Court is to provide the kindest possible care in a place where residents feel truly at home.

Inside, the home boasts a selection of great spots to socialise, dine, exercise and be creative – many with lovely garden views. The pretty enclosed garden, tended to by some of the residents, is a favourite setting in which to relax with friends and family. For residents who like a pamper, the hairdressing salon is also a popular spot.

The catering team at Cedar Court understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. All meals can be enjoyed in the lovely dining areas or, in the warmer months, the outdoor spaces are also firm favourites with residents and their loved ones to enjoy a spot of al fresco dining.

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Care Provided by Cedar Court Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Catherine Ferguson (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Facilities

  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Cedar Court Care Home Reviews (61)

Total of 61, showing 41-60
8.7

Cedar Court Care Home has a Review Score of 8.7 (8.740) out of 10, based on 5 reviews in the last 2 years. Over all time Cedar Court Care Home has 61 reviews.

Overall Experience

  • 38
  • 17
  • 5
  • 0
  • 1

Date Published

61
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56

Review from M L (Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Could be improvements in the dining room, giving all more time to eat.

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Review from W W (Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always clean and tidy, the food is well cooked and the staff are always having fun with the residents. The staff member who looks after the games and films is very conscientious. She is always looking for ways of making the residents lives bearable and fun.

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Review from Vivienne B (Daughter of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the activities coordinator took over daytime activities, she has taken a strong stand on involving the residents. Enthusiasm is her middle name. Great girl.

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Review from P A (Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Community spirit felt with patients and being joined by carers.

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Review from K F (Wife of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Me and my family find the staff very friendly and helpful. The room is clean and comfortable and the food looks appetising and he seems to eat it all.

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Review from D L (Daughter of Resident) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My honest opinion would be that on arrival and during the first week, I was satisfied with the care provided for my mum. After that, the care declined each week resulting in my witnessing neglect of my mum who obviously needed help and more care than was provided. She was only at the home for 4 weeks
4 days before having to go into hospital. Had I not demanded a doctor's visit, she would have suffered longer in their care when it was obvious she was in a very bad way. The manager was pleasant but not as involved as she could be. The nurses were not good at all and could not seem to see how ill and distressed my mum was. Some of the staff were inexperienced and not enough staff.
The whole experience has scarred me for life.
My mum passed away early January 2017

Reply from HC-One, Careline Team at Cedar Court Care Home

Thank you for highlighting your concerns in regards to the person-centred care delivery at our home.
I can confirm that all policies and procedures were completed when your mum became poorly and we were all very saddened to hear the sad news of your mum’s passing.
We sincerely apologise for any distress that has been caused to yourself and your family and we offer our sincere condolences for the loss of your mum.


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Review from Chris W (Friend of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As resident has dementia she does not remember to tell us anything. When she had a water infection the nursing assistant on duty came to us as soon as we came in and explained what she had (as the infection had made our friend more confused) and that she had been put on antibiotics to treat the problem.
This was explained to us which we are grateful for.

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Review from C D (Wife of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are brilliant. I could not fault them.
The care and attention my husband (and myself) received while in their care was second to none.
Cannot praise them enough.
Many thanks to all.

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Review from S B (Friend of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the homes Christmas fair and it was smashing. The manager, staff and residents made a lovely effort. It was very festive. Whenever I have visited I have been made to feel very welcome.

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Review from Sandra M (Daughter of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Whilst I cannot fault the day to day personal care my Mum had in the 2 1/2 year stay at Cedar Court, I cannot say the same for the management and communication. Only a few hours after my Mum passed away in the night I was 'greeted' by "this is your account balance" by the office staff, not a word of
condolence - nor was I sent any letter or card of sympathy. I got a card from the vet when my dog died!

Reply from HC-One, Careline Team at Cedar Court Care Home

We are pleased to hear that you could not fault the care provided to your mum. Your comments have been passed to management with regards to the timing of requesting the account balance and this has been reflected upon. We can assure you that the whole staff team thought very highly of your mum and staff attended your mother’s funeral as a way of paying their respects.


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Review from Jeffrey F (Husband of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were both in care homes which we considered at the time to be of a high standard. Cedar Court Care Home, in my opinion, is relaxed, professional and with such dedicated staff. It was a relief to the family to know that we were leaving my wife in such good care. Having unrestricted visiting
times made it easier to call anytime of the day for our family and her friends. We consider that other care homes could learn a lot from the modern approach that Cedar Court Care Home administers.

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Review from B H (Husband of Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Would recommend to every enquiry.

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Review from K D (Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No Complaints in all departments

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Review from Shirley A (Husband of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely first class

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Review from R J R (Son of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for 10 months now and being 95 and wasting away on arrival she is now eating well, active and joining in with other residents. The carers have been exceptional with prompting her to be interactive again after being almost a recluse and its lovely to have her back.

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Review from Bill W (Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was a trip out to celebrate someones birthday. We went to an area called Faxton Loch and has a very nice lunch followed by a trip around the area. We were well looked after by the carers who were with us and have came in on their day off. It was very nice day and I think all enjoyed themselves.

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Review from Tina W (Daughter of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As per rating below the majority of things are good with a couple needing slight improvements e.g morning activities in lounge are popular but residents could benefit from more outings.

Reply from HC-One, Careline Team at Cedar Court Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We endeavour to have a dedicated Activities Co-Ordinator at each home to ensure a range of engaging and enjoyable activities are provided for all Residents, based on their individual likes and preferences. We have also provided all homes with a minibus so that day trips can be arranged for Residents. Planned outings are offered on a regular basis, last week we visited Foxton Locks. We also have ad-hoc trips in the afternoons especially when the weather is amenable.
At Cedar Court we have an extensive activities programme including group activities such as Zumba classes available every morning for residents to attend if they choose to. Our activity programme is advertised within the home and on the newsletter generated at the beginning of each month.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.


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Review from Patrick P (Husband of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been treated well and my wife had the best care possible.

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Review from K D (Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good in everything.

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Review from Phyllis B (Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this home is very good. I have been in a few homes and this is the best one yet.

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Current Review Score: 8.7 (8.740)

Overview of Review Score

The Review Score of 8.7 (8.740) out of 10 for Cedar Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.759 for Cedar Court Care Home is calculated as follows: ( (46 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 58 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.981 Points relating to the number of positive Reviews for Cedar Court Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 5 Positive Reviews ÷ 10.4 = 0.481

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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