Charnwood Oaks

Sullington Road, Shepshed, Loughborough LE12 9JG
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9.3 60 Reviews
  • Charnwood Oaks, Loughborough
Charnwood Oaks is a design award winning care home specialising in dementia care for those needing residential or nursing support, registered to provide for eighty-four clients in all single en-suite rooms with spacious en-suite bathrooms, with assistive technology throughout.

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Care Provided by Charnwood Oaks

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Riza Guanzon (Manager)
  • Admission Criteria
    • Residential / Nursing Clients
    • Ages 50+
  • Room Information
    • Single Rooms (84)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Charnwood Oaks

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,302
    • Self-Funded Residential Dementia Care from £1,302
    • Self-Funded Nursing Care from £1,302
    • Self-Funded Nursing Dementia Care from £1,302
    • RESPITE Self-Funded Residential Care from £1,302
    • RESPITE Self-Funded Residential Dementia Care from £1,302
    • RESPITE Self-Funded Nursing Care from £1,302
    • RESPITE Self-Funded Nursing Dementia Care from £1,302
  • (these prices are only a guideline, please contact Charnwood Oaks to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Charnwood Oaks Reviews (60)

Total of 60, showing 1-20
9.3

Charnwood Oaks has a Review Score of 9.3 (9.297) out of 10, based on 30 reviews in the last 2 years. Over all time Charnwood Oaks has 60 reviews.

Overall Experience

  • 34
  • 22
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Review from J H (Wife of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Took good care of my husband.
Very friendly staff to my husband and my family made very welcome on our visits also trustworthy.

Reply from Diane Smith, Director at Charnwood Oaks

Thank you for taking the time to complete this review and for your kind words.


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Review from Mandy B (Daughter of Resident) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been nothing but positive, I trusted the staff to take care of my mum which they did right up until she passed away. They ensured she didn't suffer and acted promptly when she become suddenly ill. The staff always made me feel welcome and limitless patience and caring with mum. Thank
you.

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Review from Hazel H (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was only at Charnwood Oaks for a few weeks for what turned out to be end of life care.
The care she received from the nurses and carers was excellent. As was the support provided to the family. Mum was treated with compassion and dignity.

Reply from Diane Smith, Director at Charnwood Oaks

Thank you for your kind words and for taking the time to complete the review.


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Review from Jo C (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father in law is not the easiest of gentlemen, Charnwood Oaks looks after him well, sort out his needs and put into place the things I ask for e.g omletter without pepper.

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Review from Sharon R (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was a resident at Charnwood Oaks for 8 years before passing away last month. Clearly this has been a lengthy journey for mum and although there's always room for improvement, I really want to give a massive shout-out to the carers and nurses for their sheer graft and dedication to the residents,
as well as their welcoming attitude towards visitors. I have no idea how they get through one 12 hour shift, never mind day after day. It was so helpful being able to pop in to see mum at any time of the day or night and to have a chat with whoever happened to be on shift. The staff became like second family over the years! Thank you all so much for your care of mum and friendship to me.

Reply from diane Smith, Director at Charnwood Oaks

Thank you for your kind words, this will mean a lot to the staff team.


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Review from Derek A (Husband of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident at Charnwood Oaks for a couple of years until she sadly passed away very recently. During her time here, unfortunately, she became totally bedridden and the care, attention and dignity she was given by the carers throughout was absolutely fantastic. Whenever I visited, no matter
what time of day, I was always fondly greeted by all of the staff and nothing was ever too much trouble. I was always kept fully informed of how my wife was doing and I have to finish by saying that Charnwood Oak staff have all helped me too tremendously throughout this time to which I am very very grateful for.

Reply from diane Smith, Director at Charnwood Oaks

Thank you for your kind words and for taking the time to complete this review.


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Review from Louise B (Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Very poor. Currently lying in bed full of faeces. Cannot get hold of care assistants. When they do walk in they speak in their own language and swear at me. No wash for over 7 days. The food is very poor. Developed pressure sores.

Reply from Diane Smith, Director at Charnwood Oaks

I'm so sorry that you have felt the necessity to raise these concerns in this manner. I will ensure that my team deal with these issues immediately and that a full investigation is opened up into your complaints.


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Review from M C (Son of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was made to feel valued and treated with respect. Staff were very understanding of her needs. I only wish she had been a resident here from the beginning - her previous care home was not good.
The building is very pleasant and visiting never a problem. My mother sadly passed away and the
staff were really helpful.

Reply from diane Smith, Director at Charnwood Oaks

Many thanks for your feedback and the positive comments made.


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Review from Ian A (Son of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother spent 12 months at this care home until she passed away there. During this time she was treated with dignity respect and given the care that you would want your mother to have. All the staff works so hard to make the resident's life a comfortable and contented one. The care team the cleaning
team and the team that prepares the food are 100% committed to their role.
I'd also like to thank the medical practitioners who work in conjunction with the Oaks for their openness honesty and support.

Reply from diane Smith, Director at Charnwood Oaks

Thank you so much for your feedback and the positive comments made.


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Review from R S (Son of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found that the staff were excellent carers for our Mother, at times she was confused and sad but all the carers treated her calmly and considerately. Giving her comfort and reassurance. I wish to say that the activities were excellent getting Mum involved and doing things I didn't know she could
do, we have wonderful pictures of her smiling and enjoying them. Thank you from all the family for the professionalism and care given.

Reply from diane Smith, Director at Charnwood Oaks

Many thanks for your feedback and the positive comments made.


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Review from Keith B (Son of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very well cared for during her stay at Charnwood Oaks. As expected, she passed away peacefully and all instructions for this event were followed.
During my visits, I could see that Mum was comfortable and looked after with lots of care and attention.

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Review from Jane H (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greeted with reassuring smiles and open arms, we immediately felt at home, dispelling any concerns about either the care or the facility. Whilst Mum was only a resident for a short period of time, I was blown away by the care and support she received, always with concern for her well-being and compassion.
The nursing staff were attentive and diligent, no request was too much trouble and I certainly was left feeling she was in great hands. Her room was bright and cheery, with music and photos all around and I was encouraged to visit at any time. Although Mum wasn't well enough to participate in any activities, I saw other residents enjoying music/games and crafts. The care and dignity afforded to Mum whilst a resident at Charnwood Oaks surpassed my expectations and I am truly thankful to all the staff there.

Reply from Kate Tipper, Sales Coordinator at Charnwood Oaks

Thank you for taking the time to leave us a review regarding your mother. We appreciate your feedback and we are delighted to see the star rating.


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Review from M K (Husband of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely elderly wife has Alzheimer's, brittle bones, a balance problem, and joint pains. She sustained a complete major fracture of the ankle and was admitted to the hospital for a month and then transferred to Charnwood Oaks for a further 3 months. She was very well looked after. They supervised
her closely in a ground-floor single room and then provided graduated rehabilitation with a trial home visit so that she has now been able to get home. At Charnwood there is a regular GP weekly review in a very personal way. The home is easily contacted by phone (minimal wait of half a minute). The staff are friendly, really reliable, and there are regular group activities.

Reply from Kate Tipper, Sales co ordinator at Charnwood Oaks

Thank you for taking the time to leave us a review, regarding your Wife. We appreciate your feedback and we are delighted to see the star rating.


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Review from Adrian B (Son of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Father was at Charnwood Oaks for around three years. He loved all the staff who looked after him with great care. He had a nice room where he felt safe and could mix with other residents if he wanted to in the day room. Thanks to Charnwood Oaks for their great care, for both of my parents, as this home
was where my Mother passed away also.

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Review from E H (Daughter of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for the care and love shown to my mum throughout her stay at the home. Since the new manager in particular has taken over the home is a loving, caring environment. Clean and with carers who care, not only providing care.

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Review from Marie W (Wife of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that, on the whole, I was pleased with the way in which my husband was cared for. He was afforded dignity and much love, ease and attention from nurses and carers alike. I would not have wished for him to be cared for at another home except for Charnwood Oaks.

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Review from K H (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is looked after very well and likes all of the staff on his unit. If there are ever any issues the taff deal with it in a timely manor.

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Review from Rosemary J (Mother of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our review of Charnwood Oaks Care Home is we have not found anything to really complain about. Our son has resided here for eighteen months and seems very content. The staff are very kind and caring towards him which makes us content. We have not heard him complain about anything while he has been here.
If he has a fall or a choking episode, we are informed by telephone by a member of staff which is very good and keeps us up to date with the problems he experiences daily. A very good care home. When visiting, you are always greeted with a smile. Two satisfied parents.

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Review from Jane H (Daughter of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father passed away on the 1st of June this year, and as we had to travel from the USA to take care of his final dealings, we scheduled a time with the home to clean out his rooms to which they agreed that his belongings would not be touched. Upon our arrival, we found his room cleared out and his
belongings carelessly tossed into a storage container on the grounds. Many items were broken and missing. The home had also misplaced items and could not find them.
When we asked to speak to the manager, she was suddenly called away on urgent business, and although we requested a call back to set up a time to meet, she did not get in touch with us. The staff was belligerent and shrugged their shoulders while asking what they should do about our concerns. Our interactions were highly unprofessional and unsatisfactory.

Reply from Diane Smith, Director at Charnwood Oaks

I'm so sorry that our service has fallen below our expected standards. We were already aware of your concerns and my operational team have already commenced an investigation into your concerns and will be feeding back to you shortly on our findings and any subsequent actions taken. In the interim, please accept my apologies for any distress that this incident may have caused you and your family.


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Review from J P (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has received excellent care and support during his time at Charnwood Oaks Care Home. Staff are kind and considerate to both my dad and our family. We are kept fully informed of his well-being and any needs. We are very grateful for the care they gave to my mum and continue to give to him.

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Current Review Score: 9.3 (9.297)

Overview of Review Score

The Review Score of 9.3 (9.297) out of 10 for Charnwood Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.297 for Charnwood Oaks is calculated as follows: ( (178 Excellents x 5) + (130 Goods x 4) + (18 Satisfactorys x 3) + (6 Poors x 2) + (15 Very Poors x 1) ) ÷ 347 Ratings = 4.297

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Charnwood Oaks is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Charnwood Oaks

What types of Care is Charnwood Oaks registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Charnwood Oaks provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Charnwood Oaks have?

There are 84 Single Rooms.

What are the Facilities & Services at Charnwood Oaks?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Charnwood Oaks to the centre of Loughborough?

3.4 mile(s) as the crow flies, distance by road may be significantly further.