Charnwood Oaks

Sullington Road, Shepshed, Loughborough LE12 9JG
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9.3 60 Reviews
  • Charnwood Oaks, Loughborough
Charnwood Oaks is a design award winning care home specialising in dementia care for those needing residential or nursing support, registered to provide for eighty-four clients in all single en-suite rooms with spacious en-suite bathrooms, with assistive technology throughout.

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Care Provided by Charnwood Oaks

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Riza Guanzon (Manager)
  • Admission Criteria
    • Residential / Nursing Clients
    • Ages 50+
  • Room Information
    • Single Rooms (84)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Charnwood Oaks

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,302
    • Self-Funded Residential Dementia Care from £1,302
    • Self-Funded Nursing Care from £1,302
    • Self-Funded Nursing Dementia Care from £1,302
    • RESPITE Self-Funded Residential Care from £1,302
    • RESPITE Self-Funded Residential Dementia Care from £1,302
    • RESPITE Self-Funded Nursing Care from £1,302
    • RESPITE Self-Funded Nursing Dementia Care from £1,302
  • (these prices are only a guideline, please contact Charnwood Oaks to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Charnwood Oaks Reviews (60)

Total of 60, showing 41-60
9.3

Charnwood Oaks has a Review Score of 9.3 (9.297) out of 10, based on 30 reviews in the last 2 years. Over all time Charnwood Oaks has 60 reviews.

Overall Experience

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Review from Nadia M (Daughter of Resident) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Finding a home for Mum was something I did with a lot of thought. I wanted somewhere she felt safe, and that I could visit regularly. I chose Charnwood Oaks upon recommendation and some further research. The team in Unit 3 helped settle Mum and catered for her needs. Mum had dementia which meant I often
became her voice, and I feel that the team in Unit 3 heard Mum’s voice. They communicated with me and I always felt welcome when I visited. I must make a special mention to Mum’s key worker, who she fondly called by a 'pet' name. She connected with Mum from the start and always went above and beyond. Her key worker was much more to Mum and subsequently me than just a key worker, she was like family.
When Mum passed in the early hours of the morning, her key worker came to say goodbye, despite not even being on shift. Unit 3 became Mum’s home, and I am grateful for the care she received. I will always miss Mum, but I find peace in that she was cared for by a warm and responsive team.

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Review from Marilyn S (Daughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the pandemic this year, I wanted to thank all the carers at Charnwood Oaks. I have managed to visit my mother a couple of times in December, and I wanted to thank everyone who ensures the COVID-19 safety procedures are followed and keeping my mother and all other residents safe and secure.
I
was thrilled to be able to see my mum looking so well and happy to see her safe.

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Review from J S (Daughter of Resident) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a daughter of a resident, it was my main priority that my mother was cared for in a way that she was accustomed to or as near to as possible. It had become the last resort for my mother to go into a care home, and I had heard good and bad reports about so many. My family and myself were so overwhelmed
with Charnwood Oaks and the care and support they gave us all as a family and my mother were second to none.
Nothing was any trouble for the staff on unit 2, even in my mother’s last few days they tried everything to get fluids into her and also made sure, we as a family, were made comfortable and supported.
They interacted with the residents when they could, as the job that they do has much more to it than we actually see, my mother was always well presented and kept clean. On unit 2, occasionally. one of the staff took her little dog in, he was such a comfort for a lot of the residents, and you could see them watching his every move with a loving smile on there faces, well done, doggy.

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Review from Jan W (Friend of Resident) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff encourage family to visit and make them feel very welcome.
The "Covid" situation has been difficult for all and I can't fault staff's hardworking attitude throughout...doing their best to enable us to visit Mum in unit 3.
The outdoor pod is enabling visiting during these unsettling times and
staff on unit 3 are happy to help Mum with video chat so that we can keep in contact.
Prior to Covid, the standard of care seen on unit 3 was very good..staff always kind and helpful.

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Review from Stella O (Daughter of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Charnwood Oaks Unit 2 in July 2016. She was treated with dignity and cared for very well. The staff are brilliant and nothing is too much trouble. I can say with hand on heart mum was extremely happy there. I used to feel guilty about putting mum in a home, though it was my duty to look
after her. But as time went by I realised it was the best thing I could have done for her. Mum passed away in October and again the staff stepped up to the mark helping mum in her final day and also us, her family. Thank you Unit 2 you, are all fantastic.

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Review from Beth W (Granddaughter of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandfather was cared for with the utmost care, until the end of his life in May 2020. My mother knew that Charnwood Oaks was exactly the right care home for my Grandfather, with big wide open corridors, large windows to look out of and space for him to move around easily. The team that looked after
Grandad were exceptional in their ability to care for his needs, they were kind and loving and truly professional. I cannot thank them enough. It brought much peace during the first lockdown to know he was in a safe place with good people.

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Review from Terry Jane W (Daughter of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was a resident at Charnwood Oaks for nearly three and a half years. As soon as I walk in I knew it was the right place, I was welcomed, a welcome that continue. It was light modern plenty of room for my Dad the wanderlust, the traveller at heart. I and my two sisters went in at different times
of the week and saw first hand the personal care given. The team on section 2 are based on easy access to their residents sitting around one table with them. I was able to come in and help feed or just be with my beloved Dad. Also, I got to know the staff who we could approach with any problem. I'm so glad we can look back and know dad was not only cared for but loved by the staff. What more can you want for a beloved parent in their final years.

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Review from Paul W (Father of Resident) published on 4 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident in Charnwood Oaks, he had vascular dementia and Alzheimer's, and it was a big decision to have dad go into a home, through his illness he had become hard to handle bless him, and when he went to the home they looked after him brilliantly. My dad was in Unit 2 and he was treated
with the utmost care and dignity by the staff, and nothing was too much.
Sadly my dad passed away to his illness, but I'm very glad it was at Charnwood Oaks that he spent his final days.
I and my family thank the staff on unit 2 for everything they did for my dad and having been there most days and weeks visiting my dad, I can say they did and do an awesome job, above and beyond, truly caring and respectful.

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Review from Debbie R (Daughter of Resident) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father went from January 2017 until May 2020. I found the staff on unit 2 very kind and caring, treated my dad terry smith with dignity. They were always ready to help with good advice, and I could ring them up any time during the day. The more I visited my father, the closer I became to the staff,
we have always appreciated that we were able to share our thoughts and feelings regarding him and the staff took these on board. They made me feel reassured by the care they gave my father and were wonderful - especially during the pandemic. Thank you all.

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Review from Lolly F (Daughter of Resident) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Charnwood Oaks in March 2019 and I'm very happy with the care Mum is receiving. The home is clean and tidy and Mum enjoys the food. The staff is caring and friendly. There are no set visiting times which means I can just pop in at any time. Definitely a plus.
One of hardest things
has been not being able to visit because of Covid but I know that Mum is well looked after by all the staff in Unit 2, especially a certain young lady who's name I can't reveal due to the rules of the review policy. I'm kept well informed of any changes in Mum's health and wellbeing for which I'm very grateful. I would certainly recommend Charnwood Oaks.

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Review from Kerry U (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very anxious about my dad going to live in a care home. After a stressful search, my sister and I found Charnwood Oaks and from day one we never regretted it. All the practical aspects (the room, facilities, personal care and food) are well taken care of at a high standard. Nevertheless what stands
out is the loving and thoughtful attitude of all staff which truly achieves a family feeling and a ‘home from home’ atmosphere. This is definitely successful with the residents but became entirely true for us as visitors and family members more and more so as the months went by.

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Review from Linda P (Daughter of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was here for over 4 years. She was on unit 2, the staff were excellent. Everyone is so caring and friendly, the staff in the office are really helpful with any questions, they run activities and outings, they have the church in so the residents can sing, themed events.
I can’t fault the home.
Sadly
my mum passed away but I know she liked the home, the staff do an amazing job.

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Review from Jim B (Son of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffered from vascular dementia. The first home she resided at couldn't cope with her behaviour (despite being a dementia care unit!) We then found Charnwood Oaks and my mother settled straight in. The rooms are very clean and modern and I can't fault the staff in their professionalism. My
mother was truly happy there and the staff were very supportive when she passed away in October.

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Review from Alison (Daughter of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was admitted to Charnwood Oaks in September 2018, when our mum could no longer look after him at home (dementia, incontinence, cancer) and he quickly settled into life at the home. We chose the home as it was nicely furnished, the staff seemed caring and compassionate and it could cater for
our dad's needs. It was good that he could spend time in the communal lounge but also in his own ensuite room when he wanted to. He went on trips to the garden centre, to schools and Safari Park and enjoyed the music sessions, gardening sessions and other regular social events run on-site. No matter what time of day we visited, the rooms were open and we never heard a raised voice nor saw anything that raised concern regarding our dad's care. When he passed away this July we were so grateful that the family could stay with him in his room, day and night, during his last few days and all the staff were so caring and considerate towards us all.

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Review from J R S (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother has been at Charnwood Oaks (challenging behaviour unit - she was moved there in March 2019 from another home) my mother has improved greatly. She is calmer, cleaner, happier and I am much happier. I feel she has more care and the whole set up is professional and the staff really take
the time for her. I am amazed at what they have achieved. Thank you.

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Review from Jane R (Daughter of Resident) published on 11 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has continued to improve whilst in the care of Charnwood Oaks. The staff take an interest in their welfare and also look after the family.


I cannot thank everyone enough. I also know that my relative is very happy with the care and support that they are shown and this, in turn, helps

me to accept that although a hard decision for them to be cared for outside of their own home - that it was the right thing to do.


Thank you all


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Review from Samantha J (Niece of Resident) published on 11 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I do like the staff. They work hard. But today I visited my Aunt to be told her chair that is wheeled to the lounge has broken and has been for two weeks. She said she hadn't been out of bed for two weeks. The staff said they do use a wheelchair sometimes. But why does it take two weeks plus? Also,
we had to sweep the bedroom floor and we collected a dustpan pull of dust cobwebs and food debris.

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Review from Anita D (Daughter of Resident) published on 8 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is everything you could possibly ask for in a care home for a loved one. My dad was looked after with such professionalism and compassion at the end of his life. Nothing was too much for any carer. Dad had to be turned every hour 24 hours a day due to pressure sores and could not eat
and drink on his own. Not one carer ever moaned. When I asked for help they came straight away. The carers even came to keep me company after their shift had finished. They made sure dad had everything for pain relief in his final days. An outstanding home. As a family we could not have asked for anything more. This home is one in a million.

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Review from D H (Granddaughter of Resident) published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My grandad had approximately six weeks of good care. The carers of the unit he was on were very caring, kind, showed compassion and treated my grandad as an individual with respect and dignity at all times. Similarly, the carers, kitchen, cleaning staff were all friendly, welcoming and nothing was too
much trouble. The senior carers always kept us as a family up to date with information and involved us as a family.
However, unfortunately, one upsetting experience for me is how I do not feel the qualified nursing staff managed my grandad's symptoms of agitation effectively. I consider that my grandad had days of distressing agitation until I requested a syringe driver pump be commenced. This did finally commence on December 26, 2016, and grandad did die peacefully on the 27th December 2016.

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Review from Carole J (Daughter of Resident) published on 14 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived and was loved at Charnwood Oaks for almost two years, following a lengthy stay in hospital which rendered him disabled and unable to care for himself at home. This was a traumatic time for him. Staff quickly reassured him and made him feel safe, and established a warm, fun and caring
rapport. He loved their company and I would say that he was happier there for those two years than he had been for a long time previously. He enjoyed trips out, even though these were difficult to manage, his being wheelchair bound. He loved his food. The family get togethers, such as the Christmas party and the annual bonfire night and garden party were wonderful occasions when families joined in . Nursing staff were vigilant, quick to alert us to any concern and prompt action taken. The care offered to him and to us his family, during the last few days of his life was outstanding. He made his 'final journey' from Charnwood Oaks with staff assembled to see him off.

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Current Review Score: 9.3 (9.297)

Overview of Review Score

The Review Score of 9.3 (9.297) out of 10 for Charnwood Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.297 for Charnwood Oaks is calculated as follows: ( (178 Excellents x 5) + (130 Goods x 4) + (18 Satisfactorys x 3) + (6 Poors x 2) + (15 Very Poors x 1) ) ÷ 347 Ratings = 4.297

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Charnwood Oaks is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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