Longcliffe Care Home

300 Nanpantan Road, Nanpantan, Loughborough LE11 3YE
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8.3 28 Reviews
  • Longcliffe Care Home, Loughborough
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Care Provided by Longcliffe Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 42 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Owner
  • Shankar Leicester Ltd
  • Person in charge
  • Brenda Goacher (Manager)
  • Admission Criteria
    • Local Authority & Private referrals
    • Ages 60+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for Longcliffe Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £1,200
    • RESPITE Self-Funded Residential Care £800 – £1,200

  • Fees are calculated on level of support and assistance required for each individual.
  • (these prices are only a guideline, please contact Longcliffe Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting hours subject to Resident willing and able to meet visitors.


    There is now an additional visiting room together with a quiet lounge for residents to meet their loved ones.


  • Parking

  • Car parking spaces in Longcliffe Nursing Home's private car park situated off Woodhouse Lane, Loughborough, Leicestershire.


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Longcliffe Care Home Reviews (28)

Total of 28, showing 21-28
8.3

Longcliffe Care Home has a Review Score of 8.3 (8.272) out of 10, based on 2 reviews in the last 2 years. Over all time Longcliffe Care Home has 28 reviews.

Overall Experience

  • 19
  • 9
  • 0
  • 0
  • 0

Date Published

28
0
0
2
26

Review from A W (Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is very good and staff as well.
The cleaning is very good, the management as well.
I have a shower 3 times a week.

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Review from Linda P (Sister of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but praise for the staff and management.
The staff are training all the time to acquire new nursing skills and are so caring. My brother has Cerebral Palsy and they are very quick to identify any problems that he has and provide the care required. They are kind and courteous at all times
and they obviously care about their "extended family". Despite all my brother's problems, he is happy there and I would not want him to be anywhere else.

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Review from Amanda W (Daughter of Resident) published on 4 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has end stage of Alzheimer's and needs full care. Longcliffe has proved perfect for her a lovely spacious and light room, very caring and efficient staff, nutritious and tasty food (homemade) and a happy atmosphere. The building is old and cosy and welcoming. The care given by the staff is
superb my mother couldn't receive better care and that makes me happy because she is happy.

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Review from H F (Daughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home since May 2016. Since arriving, her care has been exemplary. This includes management right down to the carers. Nothing is too much trouble for any of the staff. Mum was in a different home prior to Longcliffe Nursing Home which she hated hence the move. She has settled very
well. She was put on 'end of life care' October '16. It's February 2017 now, and this obviously speaks volumes for the care she is being given. I haven't met a member of staff that isn't eager to please. I hope staff get to see the positive reviews.

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Review from J W (Nephew of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care my aunt has received since entering the home eight months ago. The home is not too large so ensuring the residents have individual care which to me appears continual. On several occasions I have arrived to find carers talking with my aunt who is bed bound - she
thinks they are all wonderful!!!

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Review from Helen R (Daughter of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at the home since 2010. She has been looked after very well and staff have kept me informed of any problems promptly. The staff are very friendly and caring.

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Review from Angie J (Daughter of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is cared for extremely well on the whole. There does appear to be a shortage of carers at times and my father says it can be difficult often to get a carer to help. Meal times are good, with a nice variety of meals and plenty to eat. It is a happy, friendly atmosphere and all our family and
friends are made welcome.

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Review from Angela T (Daughter of Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family was very reluctant for our mother to go into a home. Me and my brother went round chosen care homes to see what was on offer. To be perfectly frank, there were only two homes we would consider. Out of the two Longcliffe was the most welcoming, homely and inviting. We have had a few problems
along the way but they have always been dealt with quickly and sensitively. The care my mother receives is excellent. The staff go above and beyond the call of duty for the residents. I have no qualms about my mother being in Longcliffe Nursing Home.

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Current Review Score: 8.3 (8.272)

Overview of Review Score

The Review Score of 8.3 (8.272) out of 10 for Longcliffe Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Longcliffe Care Home is calculated as follows: ( (20 Excellents x 5) + (2 Goods x 4) ) ÷ 22 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.363 Points relating to the number of positive Reviews for Longcliffe Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 2 Positive Reviews ÷ 8.4 = 0.238

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jul 2024

Overall
Inadequate

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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