Magna Care Home

27/29 Long Street, Wigston LE18 2BP
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9.8 97 Reviews
  • Magna Care Home, Wigston
Magna Care Home is a recently-refurbished home conveniently located in the centre of Wigston in Leicestershire.

Providing quality dementia care to older people, the home has been carefully designed with ultimate comfort in mind. The two sitting rooms offer the perfect spot to relax and spend time with other residents meanwhile meals prepared by the catering team can be enjoyed in either of the two spacious dining rooms. The team work hard to ensure mealtimes are enjoyable for residents, providing a variety of meals, catering for dietary requirements and welcoming visitors at any time.

Learning about the preferences of each individual resident, the team encourage everyone to take an active part in life at Magna Care Home. Whether they want to be fully involved in the enriching activities programme or join in as and when they wish, residents benefit from an engaging lifestyle that offers plenty of things to look forward to.

Community is also an integral part of life at Magna Care Home. The team is dedicated to supporting residents to build strong relationships in the Wigston neighbourhood, and regularly organise events with local schools, charities and businesses in the area.

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Care Provided by Magna Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Chipo Mupunga (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Magna Care Home Reviews (97)

Total of 97, showing 21-40
9.8

Magna Care Home has a Review Score of 9.8 (9.761) out of 10, based on 12 reviews in the last 2 years. Over all time Magna Care Home has 97 reviews.

Overall Experience

  • 69
  • 27
  • 1
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  • 0

Date Published

97
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7
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85

Review from John W (Son of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all the workforce of Magna Care Home very dedicated to the job and the welfare of their residents. I know I can sleep at night knowing my mother is well looked after and in a very safe environment.

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Review from R P (Grandson of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are fantastic, kind and give great care to my grandmother. Always smiles when you arrive and always willing to answer questions, give updates and help. It's great to know my grandmother is in safe caring hands.

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Review from Alan M (Son of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Magna Care Home since February 2019. We have always been pleased with the care she has received but since Covid-19 took hold in March 2020 the staff have gone above and beyond our expectations to ensure Mum is looked after both physically and mentally. As a family, it is so
hard not to have been able to visit in person but the activities girl has made sure we have weekly video calls and it really puts our minds at ease to see Mum so happy and cheerful every time. Over the last 4 months, the staff have been acting as carers, relatives and friends to the residents and we thank them from the bottom of our hearts.

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Review from Kerry P (Daughter-in-law of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father-in-law became a resident at Magna Care Home in March 2020, as a family this was a very stressful time for us as it was around the time of lockdown due to Covid and we were unable to visit the home before he moved in. My Father-in-law has dementia and can not vocalise what he is feeling or
any needs that he may have. I can not recommend Magna Care Home enough for the love and care that they have shown my Father-in-law and also to us, the family. We have had many questions and ring up on a daily basis to see how he is. The staff are always willing and happy to talk to us and let us know how he is doing, no matter the time that we ring or the questions that we may have. The facilities are amazing and the staff are always thinking up new ideas and ways to keep the residents happy and entertained. The events coordinator even arranged for us to have regular facetime catch-ups with my Father-in-law which are just amazing. We can not wait to visit him and the wonderful staff.

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Review from Paul D (Son of Resident) published on 7 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of Magna Care Home since February 2017. He passed away 14.4.20. I would like to place on record my sincere thanks and gratitude to the management and staff who through their professionalism and vocation, gave a great deal of care and support to Dad and really made him feel loved.
Thank you all so much, particularly in such demanding circumstances.

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Review from H T (Partner of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff extremely friendly and attentive to service users needs. Users seem to be clean and adequately dressed - well looked after. Food adequate and plentiful with good menu. Staff work under stressful conditions due to users conditions. I attended an arranged entertainment 13/2/20 which was very well
attended both by users and family/friends. Well organised by entertainment lady and seemingly enjoyed by visitors and users.

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Review from A K (Niece of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my visit to the UK to see family and friends, I visited my auntie and was feeling very sad about her situation and the knowledge of her illness. On arrival, I was extremely surprised at how welcoming and happy most of the staff were; this has an immediate effect on the residence.
Dinner time was
well thought out and planned for the ability of every resident. After lunch, activities were played and to see my auntie happy, smiling and signing was a pleasure.

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Review from S G (Friend of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the home and carers are very good to my neighbour and he is happy to be there. They look after him very well.

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Review from Jo S (Wife of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well cared for and always clean and looked after. The Christmas party was well organised and the entertainer was excellent.

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Review from Sarah F (Daughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friday 13th December was the residents' Christmas party which was very well organised by the activity coordinator. The church service was good and the Christmas buffet was a lovely spread. The afternoon entertainment was really good. It was great to see so many faces on the day. The activity coordinator
also decorated the home beautifully for Christmas.

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Review from Susan G (Daughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Magna is a lovely home for my dad. He is very happy and settled. The staff are friendly and kind to Dad. The Christmas party last week was excellent, well organised and the entertainment was good. There were lots of visitors also enjoying the party. Well done to the staff who worked hard to
make it special for the residents and their families and friends.

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Review from J B (Daughter of Resident) published on 4 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided here. My dad is well looked after and treated with respect and dignity. Attended a very well organised Christmas party which everyone really enjoyed. It was perfect for residents and their families to enjoy together. A lot of effort was put into making it so successful
and getting all the residents in the Christmas spirit.

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Review from C D (Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the last twelve months, I have settled well in my surroundings here at Magna care home. I am always well cared for with the utmost support. If any small problems do occur, we deal with them together.

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Review from Donald L (Husband of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As with everybody else, the thoughts of your loved one entering care is full of trepidation. Gladly, these thoughts were put aside when we came to Magna Court. From that first day - 11th November 2016 until now - 10th December 2019, I have nothing but thanks to all of the staff from management all the
way through, for kindness and care, excellent food, cleanliness etc

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Review from K J (Friend of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, made visitors feel very welcome and part of the 'family'. My friend was very comfortable here. A lot of effort goes into the events for the residents. The staff were very good with accommodating/adjusting my friend's likes and dislikes concerning food and activities.

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Review from A K (Niece of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle had been in two previous care homes but was more settled here than he was in the others. The staff were more caring and welcoming. They also kept me informed at every opportunity. Extremely caring when he passed away both to him and his family.

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Review from C S (Daughter of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum really enjoys the singers that come in, (so do I, they are very good). Staff work very hard decorating and organising the events.
I do feel that the number of carers could be increased as some residents require 2 carers to assist which leaves the lounge short at times. Most residents need help
to go to the toilet and to be moved.

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Review from M J (Nephew of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have always found the staff very helpful and keep us well informed regarding any change my uncles health or change of medication. My only concern is both myself and his friend find him unshaven, very untidy and dirty clothing when visiting.

Reply from Clare Sheehan, Careline Advisor at Magna Care Home

Thank you for your kind words in relation to our staff, and also for raising your concern with us. This allows us to drive forward improvements within the home. As discussed with yourselves there have been occasions where your family member was found to be in a less than satisfactory state. We have now put measures in place to prevent this from happening again.


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Review from V S (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved dad here in the beginning of the summer after a stay in a different care home where he didn't settle at all. Instantly, dad moved here and was made very welcome and treated like one of the family. He started eating better and like the food and staff. We are all made to feel welcome and is like
one big family. Dad often enjoys activities organised by the team and genuinely enjoys being here. I feel very happy leaving dad here when I leave. Staff are excellent. Thank you.

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Review from Tony C (Husband of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Magna Care Home are all hard working and dare about all the residents in every possible way.
They are extremely professional and always on hand. Nothing is too much trouble for them. They always greet you with a smile and will answer any question you may have.
The home itself is clean
and tidy and the garden is well laid out.

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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Magna Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Magna Care Home is calculated as follows: ( (116 Excellents x 5) + (18 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 142 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Magna Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Chipo

Chipo Mupunga

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Kind care to me is being friendly, generous, considerate and kind-natured to Residents and their loved ones at all times.”


As a dedicated healthcare professional, Chipo has gained a wealth of experience in providing care to elderly people to help enrich their lives. She is a knowledgeable and committed leader who has progressed in her career to Home Manager level, after qualifying as a registered nurse in 2000.


Chipo closely shares HC-One’s vision in aiming to provide the kindest care for every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.


When asked what she enjoyed most about her role, Chipo remarked: “I love seeing that our Residents are smiling, happy and content in a homely environment.”


Chipo credits her biggest achievement to beginning her career as an overseas nurse, before becoming a Home Manager at HC-One.


Outside of work, Chipo enjoys spending time with her family and friends as well as practising her faith.


If you would like to find out more information about Magna, Chipo has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.