Magna Care Home

27/29 Long Street, Wigston LE18 2BP
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9.8 97 Reviews
  • Magna Care Home, Wigston
Magna Care Home is a recently-refurbished home conveniently located in the centre of Wigston in Leicestershire.

Providing quality dementia care to older people, the home has been carefully designed with ultimate comfort in mind. The two sitting rooms offer the perfect spot to relax and spend time with other residents meanwhile meals prepared by the catering team can be enjoyed in either of the two spacious dining rooms. The team work hard to ensure mealtimes are enjoyable for residents, providing a variety of meals, catering for dietary requirements and welcoming visitors at any time.

Learning about the preferences of each individual resident, the team encourage everyone to take an active part in life at Magna Care Home. Whether they want to be fully involved in the enriching activities programme or join in as and when they wish, residents benefit from an engaging lifestyle that offers plenty of things to look forward to.

Community is also an integral part of life at Magna Care Home. The team is dedicated to supporting residents to build strong relationships in the Wigston neighbourhood, and regularly organise events with local schools, charities and businesses in the area.

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Care Provided by Magna Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Chipo Mupunga (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Magna Care Home Reviews (97)

Total of 97, showing 41-60
9.8

Magna Care Home has a Review Score of 9.8 (9.761) out of 10, based on 12 reviews in the last 2 years. Over all time Magna Care Home has 97 reviews.

Overall Experience

  • 69
  • 27
  • 1
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Date Published

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85

Review from Stephanie M (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are happy to have Dad here, where we know he is looked after and cared for. Staff are excellent. We feel they go above and beyond for us. All staff make us feel comfortable when visiting and are ready to support our worries and concerns. Love joining in special events too.

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Review from J S (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always welcoming. Staff friendly and willing to help. My Dad likes it here. They have regular entertainment - singers coming in and fetes. Food is excellent with a choice offered.

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Review from Tina M (Father of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support are excellent to both my father and the family. The care staff work extremely hard and my father seems well looked after.

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Review from M B (Son of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This appears to be a well run, clean and very caring facility and all staff are friendly and professional. The small touches and thoughtfulness of those who are caring for my mother is obvious and much appreciated.

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Review from Pat D (Daughter-in-law of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in really well here at Magna Care Home and seems very happy here.
Everybody is very helpful if any problems it is always dealt with there. Activities are always on and join in and I have been out on trips to Costa I really enjoyed the entertainment days.

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Review from B B (Friend of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I visit my friend I find the staff very friendly. Always willing to talk to you. Home is very clean and no nasty smells. I usually visit in an afternoon and always get offered a cup of tea and a cake.

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Review from J E H (Husband of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff are very pleasant and helpful. If you need to know anything they will do their best to answer any question. The only thing I find wrong is the odour on the first floor. Sometimes you cannot get on your car park because it is occupied by the keep fit club across the road. Also,
there are no blue badge bays as I can see.

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Review from Maurice R (Husband of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Halloween Day was very good with a good singer who played the guitar.
My wife was waving her arms in good time to music and enjoying herself, followed up by a buffet.
All the staff had gone to a lot of trouble with their costumes and decoration of the room.

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Review from Aileen M (Wife of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at Magna Care Home for 2 months so far. He has settled very well and I, his wife, am very happy with the care and devotion the staff are giving to his health and wellbeing. Hopefully, this will continue. Thank you.

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Review from Jennie B (Daughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good caring, firm and kind. Good food and excellent activities. Clean and tidy home.
Mum was very happy here would highly recommend Magna Care Home.

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Review from Daniel S (Friend of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit a friend who is a resident at Magna. I was amazed at the caring staff and the smiles on the residents' faces. I would highly recommend Magna for the care and dedication that all staff give to residents.

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Review from Stephen B (Son of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the Magna Care Home for the last 2 months and I am a regular visitor. I can state very clearly that the care offered and delivered is very good indeed.
The staff at the care home are simply superb in providing the care for dementia residents.
I am very satisfied with Magna Care
Home and would recommend the home readily to others.

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Review from Miles A (Son of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visited, the team clearly knew each resident, talked to them and listened to them. In the case of my Dad, everyone allowed him to be in whatever world he happened to be in and interacted with him on that basis. Allowing him to feel valued.
I witnessed not just physical and medical care,
but, the mental and social elements of care too. Not just lip service to it – real proper interaction. The level of care provided to Dad was only rivalled by that given to me as relative and visitor. Knowing he was looked after and as happy as could be, was important and helped me through the night. But the actual compassion and care shown to me directly demonstrated what exemplary people are in the team. I was always made to feel welcome, time was always made if I wanted to discuss Dad or just have a chat and cup of tea. This helped make it a ‘home’ for Dad as opposed to simply a care home. Everyone’s attitude made me consider it as his home, and that lightened the load for me enormously.

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Review from Joanne A (Daughter-in-law of Resident) published on 13 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so pleased my father-in-law got to spend his last few months in such a caring, friendly and warm environment. The management and staff are wonderful, very helpful and patient. We had no doubt whatsoever that the care he received was second to none. I would not hesitate to recommend Magna Care
Home to anyone.

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Review from T D (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the open day with my daughter and friend. We had a delightful day. The choir was most enjoyable. The staff/team worked very hard to ensure that the residents and visitors were looked after. The food was nice and there were some lovely raffle prizes.
The sun was shining which was an added
bonus. A great idea and very much appreciated.

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Review from Tracy T (Niece of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt is a resident. She is looked after very well. She enjoys the entertainment days., loves sitting out in the garden looking to the summer house.

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Review from M B (Sister of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is well cared for by patient, caring staff. They are kind and helpful even when she has a strange mood or is grumpy and I commend them for their patience under provocation. When we visit we are made welcome and that is what enables us to visit regularly. The home is always clean and tidy,
my sister has been a resident for 2 years now and I cannot fault the care she receives.

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Review from Cyril M (Husband of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, the home I cannot fault. Staff and managers are brilliant. I wouldn't want my Wife to be anywhere else but at Magna Care Home. I can't fault it.

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Review from Barrie S (Brother of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident of Magna Care Home since 2012 and I have been to the home hundreds of times since then. I have always felt very welcome at the home. The staff are very friendly and caring. My sister has never complained about her care and has been happy whilst living there. The home is
always clean and tidy with resident's receiving excellent care. The food is appetising and varied. I do not feel you could get better care anywhere. If I should need care in the future, I would be happy to stay there.

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Review from Joyce L (Partner of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been here 2 years and happy to be there. Cannot fault the care that he has received. All staff are a credit to the Magna Home and HC-One should be proud to have them. Well done to all of you.

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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Magna Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Magna Care Home is calculated as follows: ( (116 Excellents x 5) + (18 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 142 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Magna Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Chipo

Chipo Mupunga

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Kind care to me is being friendly, generous, considerate and kind-natured to Residents and their loved ones at all times.”


As a dedicated healthcare professional, Chipo has gained a wealth of experience in providing care to elderly people to help enrich their lives. She is a knowledgeable and committed leader who has progressed in her career to Home Manager level, after qualifying as a registered nurse in 2000.


Chipo closely shares HC-One’s vision in aiming to provide the kindest care for every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.


When asked what she enjoyed most about her role, Chipo remarked: “I love seeing that our Residents are smiling, happy and content in a homely environment.”


Chipo credits her biggest achievement to beginning her career as an overseas nurse, before becoming a Home Manager at HC-One.


Outside of work, Chipo enjoys spending time with her family and friends as well as practising her faith.


If you would like to find out more information about Magna, Chipo has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.