Magna Care Home

27/29 Long Street, Wigston LE18 2BP
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9.8 97 Reviews
  • Magna Care Home, Wigston
Magna Care Home is a recently-refurbished home conveniently located in the centre of Wigston in Leicestershire.

Providing quality dementia care to older people, the home has been carefully designed with ultimate comfort in mind. The two sitting rooms offer the perfect spot to relax and spend time with other residents meanwhile meals prepared by the catering team can be enjoyed in either of the two spacious dining rooms. The team work hard to ensure mealtimes are enjoyable for residents, providing a variety of meals, catering for dietary requirements and welcoming visitors at any time.

Learning about the preferences of each individual resident, the team encourage everyone to take an active part in life at Magna Care Home. Whether they want to be fully involved in the enriching activities programme or join in as and when they wish, residents benefit from an engaging lifestyle that offers plenty of things to look forward to.

Community is also an integral part of life at Magna Care Home. The team is dedicated to supporting residents to build strong relationships in the Wigston neighbourhood, and regularly organise events with local schools, charities and businesses in the area.

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Care Provided by Magna Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Chipo Mupunga (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Magna Care Home Reviews (97)

Total of 97, showing 61-80
9.8

Magna Care Home has a Review Score of 9.8 (9.761) out of 10, based on 12 reviews in the last 2 years. Over all time Magna Care Home has 97 reviews.

Overall Experience

  • 69
  • 27
  • 1
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Review from Jackie R (Daughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been a resident for the last five weeks and we have been impressed by the overall standards of the home.
The staff are caring, kind and cheerful. They work as a team to provide care, meals and activities. Dad looks cared for even though I know that he can be quite challenging when washing and
dressing.
The staff manage situations with a calmness and patience, yet maintain dignity and safety.
We are hoping that this home becomes a long-term solution to the care that my dad requires.
Thank you.

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Review from Amanda S (Friend of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and helpful.
Activities are good.
It's a lovely home.

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Review from Eileen W (Daughter of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only here for 2 1/2 months, but her end of life care was excellent. She was treated with good care and dignity. We were always treated well on visiting. The staff are excellent and very caring. Mum was not eating while she was here but the menus looked very tasty. Would highly recommend.

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Review from Aileen P (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Magna Court has been wonderful. The staff are so caring and friendly. They have treated my dad with such kindness and respect. I cannot thank you all enough. Dad has been more settled and happy than he has been in years. I can put that down entirely to the care he has been shown this
week

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Review from Michael H (Husband of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was moved to Magna Care Home after she had a fall, she has advanced dementia and required nursing care.
I cannot speak too highly of the care she has received at Magna.
the staff are all extremely friendly and very competent at their jobs. The food is excellent and well presented. The general
ambience is very pleasant. It is too early to assess the activities yet but a Christmas party was organised and families were invited. This was a great success and everyone enjoyed it. A full buffet was laid on for visitors. Overall we are very satisfied with the treatment of care at Magna Care Home.

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Review from Marjorie B (Sister of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my sister has been a resident in this care home, she has been looked after extremely well. Whenever my husband and I have visited, we have been made welcome by the friendly and efficient staff.
The home is kept clean and is a very good environment to live in. I can find nothing detrimental to
say.

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Review from Phil R (Son of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and helpful and do a brilliant job. Whatever they get paid it should be doubled. Food is excellent. They are looked after very well.

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Review from L M (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Xmas party was a warm, friendly and happy experience.

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Review from Kevin C (Relative of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant surroundings and fantastic staff. Very attentive, polite, extremely helpful. All round positive experience.

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Review from Matthew H (Son of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good place and staff very friendly and lovely. They looked after my dad well.

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Review from Jeremy C (Son of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy to recommend this care home. The quality of care and support to my father is excellent. It gives me comfort to know he is so well cared for.

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Review from M Jane L (Wife of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Magna's activity staff organised an excellent Halloween party. Good decorations, excellent atmosphere with the staff dressing up and a great entertainer sang all the songs that we all know and can join in. Great fun for everyone.

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Review from Valerie W (Wife of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care they gave to my husband was very good. Friendly staff.

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Review from Michael M (Son of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident at present and he is well looked after in his health and food and drink is good. (He eats well but if I ask him if he had had breakfast, don't remember toast). Also what he has had for his dinner. The entertainment that they arrange for residents is very good (dad loves a singsong)
brings a big smile to his face - others as well - pyjama parties - barbeques all good, we are happy.

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Review from A B (Son of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Magna home has a really positive attitude towards the care of residents.
From the security (Dementia patients live here) of the building, kitchen and admin areas, residents rooms right through to keeping the "medicine trolley" secure whilst dispensing residents medicines, through to food (food is
good, wholesome, with plenty of choices, and handling specialist dietary needs, all well presented).
There is sufficient staff on duty to ensure that the residents are not just observed and helped, but also so that there is time to interact with the residents, and to be proactive and anticipate the needs and wants of the residents.
All of the residents are smartly dressed/turned out, showing that the positive attitude is really embedded in the way that Magna operates.
I find that "my" resident is being cared for far better than I was able to care for them when they previously lived at home on their own with a daily carer and family visits. This is such a relief for me, and so good to see day after day.
The staff also go out of their way to make visitors (that is to make me and those like me) feel very welcome


Review of a special monthly event, in this case, a "Pyjama Party". This was well publicised and was held in the lounge. It was well attended by both residents and their families. There was a singer, who encouraged the residents to sing along. There was also impromptu dancing (sorry if premises isn't licensed for dancing!) with carers and residents, including those with visual impairment and requiring assistance to stand. A karaoke option as well. A really great, fun afternoon. I came in a nightie in honour of the occasion! Afterwards, a sumptuous buffet was laid out.


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Review from Marjorie Jane L (Wife of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most important point to make is people here at Magna. All the people who are here are fantastic. It is good, caring, smiling people who are truly great. What more can be written - nothing, it is the people who matter.

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Review from Stephen B (Son of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been a daily visitor for 5 years I have seen improvements in the general atmosphere of the home. This is mainly because 2 members of staff have left - one of whom didn't possess the tenderness required and the other had a poor attitude.


The current staff are excellent, especially the assistant

nurse and activities co-ordinator, who display a shining example of how care should be provided.

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Review from Joan F (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with how the home is run, and Mum seems to enjoy herself when she is singing.

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Review from Jaz G (Granddaughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are friendly, caring and lovely adhering to my granddad's needs.

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Review from Jackie M (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot really comment too much as my father only came into the home on 20th April 2017.

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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Magna Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Magna Care Home is calculated as follows: ( (116 Excellents x 5) + (18 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 142 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Magna Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Chipo

Chipo Mupunga

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Kind care to me is being friendly, generous, considerate and kind-natured to Residents and their loved ones at all times.”


As a dedicated healthcare professional, Chipo has gained a wealth of experience in providing care to elderly people to help enrich their lives. She is a knowledgeable and committed leader who has progressed in her career to Home Manager level, after qualifying as a registered nurse in 2000.


Chipo closely shares HC-One’s vision in aiming to provide the kindest care for every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.


When asked what she enjoyed most about her role, Chipo remarked: “I love seeing that our Residents are smiling, happy and content in a homely environment.”


Chipo credits her biggest achievement to beginning her career as an overseas nurse, before becoming a Home Manager at HC-One.


Outside of work, Chipo enjoys spending time with her family and friends as well as practising her faith.


If you would like to find out more information about Magna, Chipo has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.