Review from M T (Daughter of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience

Mum came into this care home from hospital on December 19th 2019. She will be 100-years-old on June 3rd 2021. Physically she is fragile but mentally she is fine. We visited her every day until the lockdown. In those three months, we had no complaints, in fact, we were all impressed by the dedication

of the nurses, carers and other staff. Since that time, it is impossible to make a full assessment. We have a window visit once a week and a video link three times a week. (The person who deals with this seems to be very caring). When we contact the home, they are always very helpful.

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Review from N M (Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience

Not too bad as long as you keep yourself busy.

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Review from Hilary L (Daughter of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience

Mum was sent to Hinckley Park care home in December 2019 for end of life care. My experience of the carers and nurses was how professional they all were, both caring and considerate.
After lockdown making contact with her has been difficult, owing to her deafness and being partially sighted. It has

been upsetting knowing her final years have been with little contact with family. Attempts through Skype have been difficult. We feel in her 100th year she is being let down. Whether anything could have been done better, we are not sure.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hinckley Park Care Home

We understand your concerns about the challenges with staying in contact during the pandemic, and we know that this past year has been very difficult for Residents and Relatives alike. We have been, and remain, committed to doing everything we can to safely support visiting in our homes in line with Government guidance, and we know that the level and scope of visits to care homes has varied throughout the year. We are pleased that the restrictions on care home visits are now gradually lifting and we are very much looking forward to safely welcoming loved ones back to our care homes for longer and more meaningful visits.

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Review from D W (Daughter of Resident) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience

During the pandemic, the home has been amazing, kept us updated with how they are going forward keeping residents safe with their amazing staff. I have been able to visit my mother.

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Review from H R (Resident) published on 12 February 2021
Submitted via Postal Card • Report

Overall Experience

Very well, it is hard not to have visitors but everyone is in the same situation so I am very content.

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Review from Sara A (Daughter of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience

When our mum had to leave her home following numerous falls and stays in hospital, we didn’t dream that she would move into a care home. But when my sister and I visited Hinckley Park, we couldn’t believe how welcoming all the staff were, even asking us to put a memory book together so they could talk

to mum about her family. Now almost 5 months later, mum is settled, she is eating and drinking again. She even has her sense of humour back!
It’s been tough for everyone during lockdown but we have weekly FaceTime chats with mum which really helps her.
Couldn't ask for more.

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Review from P L (Son of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience

Thank you all for looking after dad (and mum) and being so sensitive in your caring and management of their twilight months,

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Review from Ann W (Daughter of Resident) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience

Very good

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Review from Rachel T (Daughter of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience

All the staff are very compassionate, friendly and understanding. Although my mum was a resident for a short time, she was treated with dignity and kindness. From the first enquiry with one particular lady to the care and nursing staff at the end, you all are a credit to your profession. To the manager,

you run a superb team and thank you of everything.

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Review from J A (Daughter of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience

I visited my mother today and all social distancing, masks, etc. were adhered to and most of all the nursing staff are their usual friendly, helpful and experienced selves.

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Review from N M (Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience

Very well looked after during the pandemic.

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Review from T H (Son of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience

My mum was very happy in Hickley Park, and all the staff were fantastic with her. My mum seemed to have three favourites, but it is wrong to single anyone out as the whole team worked hard with passion and care.

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Review from B C (Stepson of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience

I think Hinckley Park Care Home has done a wonderful job during the current pandemic. In very challenging situations, everybody has stepped up to the plate and performed over and above to keep covid19 at bay. Well done to all members of staff for your continuing love and care. Thank you very much.

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Review from M R (Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience

Feel very happy here. Extremely well cared for. Nothing is too much trouble for the staff. During the lockdown, everything possible was made to feel safe.

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Review from F K (Daughter of Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience

The management here has been challenged, there have been issues some of which have to been resolved; a simple picture of staff at the entrance with their names so that relatives know who ss agency or not; should have been done - this is still not in place. Access to the building can be difficult, I

have resorted to telephoning whilst the buzzer has not been answered and been left to wait. These are small things and fixable with the right management attitude.
Hickley Park has some brilliant staff who are the backbone of the establishment, and it is the care that they offer that gives the group the edge. Two carers, in particular, go above and beyond every day. They are worth their weight in gold and are real assets. They have been brilliant and extremely helpful, spending those extra few minutes explaining, and towards the end, sitting for hours so that Mum was not alone. Two nurses have been kind, compassionate and have kept us informed every step of the way. This has meant my dad could relax during this Covid period, knowing that although he could not visit, that my mum was getting the right standard of care.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Hinckley Park Care Home

We would like to thank you for taking the time to give us feedback regarding Hinckley Park Care Home. We are pleased to hear of your positive experiences of kind care from our staff teams. The comments made regarding a staff picture board and point of access to the home are currently under review with the homes management team.

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Review from P H (Daughter of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience

The home and all the staff have been excellent at looking after Mum. Can't thank them enough for making Mum's time happy and at times bearable for her. Would recommend.

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Review from Kay F (Daughter of Resident) published on 4 May 2020
Submitted via Postal Card • Report

Overall Experience

The care my mother received has been excellent. She has always been very happy and content which was so important to our family.

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Review from P S (Son of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience

Hinckley Park and staff provided Mum with excellent care and support, over the near four years that she resided with them. Considering that she was unable to get out of bed (did not want to be hoisted) she was always content and happy. Her needs were dealt with well, and Hinckley Park became her home.

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Review from P G (Daughter-in-law of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience

Hinckley Park Care Home is an excellent care home, and all the staff have been so kind and caring from the office to the cleaners.

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Review from A L (Relative of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience

My relatives care is good - he seems happy enough.
Friendly staff, and clean environment.

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Hinckley Park Care Home

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