Review from Louise L (Daughter of Resident) published on 18 April 2017
Submitted via Website • Report

Overall Experience

I would like to thank the management and staff for all the wonderful care they provided for my mum while she lived at Hinckley Park. All the services provided were excellent, everyone was so friendly, helpful and professional in all they did, everywhere was furnished lovely and spotlessly clean and

kept to the highest standard.

My mum felt very safe and was always treated with dignity, she celebrated her 81st birthday there in January, many of the staff came to join in along with her family and friends to sing Happy Birthday, making her day so special.
Thank you once again, I would definitely recommend the home.

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Review from Eve W (Friend of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience

I recently visited my best friend's mother who was receiving end of life care. I was overwhelmed by the kindness and dignity shown to this lady by every single member of staff I came into contact with. I was impressed with how staff, despite their obvious busy workload, took the time to talk to me

about her health. It is lovely to walk into a care home and it actually felt like being at home. Everyone is friendly and there always seemed to be a large number of residents in the lounge, often taking part in a variety of activities. I would not hesitate to recommend this home to anyone, I loved it.

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Review from S K (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience

The home is kept very clean and is now well decorated in public areas. Food is usually good and plentiful. Mum is kept clean and her clothes well laundered. Most staff are very pleasant and caring and seem to have a good relationship with mum. Mum is virtually unable to move herself and I have expressed

the concern that her position is not altered often enough. Generally speaking, I have no concerns that mum is being well looked after.

Reply from HC-One, Careline Team at Hinckley Park Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services. HC-One aims to deliver the kindest possible care to all Residents, and we know how important it is to provide continuity of care with friendly and familiar staff members to support each Resident. Each Resident has an individualised plan of care which includes safer people handling and pressure area care. The home Manager operates an open door policy; please feel free to pop in to discuss any concerns you may have. We value all feedback and ensure it is recorded and acted upon.

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Review from Patricia H (Friend of Resident) published on 17 March 2017
Submitted via Website • Report

Overall Experience

I visit my friend Cynthia at Hinckley Park Care Home as often as I can. The staff are very friendly but professional. The home always smells fresh and looks very clean. On several occasions, I have witnessed marvellous activities and entertainment which Cynthia really enjoys. Her favourite is the music

with the lovely bubbly lady that dances with jiggly bells. The manager is always seen around and is very approachable. I would recommend this marvellous home to anyone.

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Review from R C (Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

The home is comfortable and clean. It feels like being at home. The food is reasonable, The staff are very polite and respectful. There's always someone to talk to and my room is very nice.

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Review from Kathryn G (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

Excellent staff, care, food. They have been looking after my dad wonderfully well. I can't thank Hinkley Park enough.

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Review from B B (Wife of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

It's a lovely home.
My husband is very happy here.
The carers are great. My family love him being here. He is safe.

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Review from K L (Great-Nephew of Resident) published on 16 March 2017
Submitted via Website • Report

Overall Experience

I visited my Great Aunt as I hadn't seen her for over a year and was pleasantly surprised at how well she looked. The staff were busy but had time to chat to me and tell me what she had been doing and how much she enjoys the armchair Zumba which is held at the home. The home is clean and there are no

bad smells. The atmosphere is calm. Everyone greeted me with a smile. The food that was being served was all freshly prepared. I would highly recommend this home to others. My Aunt said she is happy to live there and feels like part of the family.

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Review from J D (Daughter of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience

As my mother was only in for less than two weeks before she passed away, I cannot comment fully, but my mother was treated with dignity and kindness and so was my family and nothing was too much trouble.

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Review from John B (Son of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience

My father was admitted to Hinckley Park for end of life care at the end of Oct 2016. My auntie (dad's sister) and I were delighted from the start by the friendly and positive attitude of all of the staff. Apart from the positive way in which the nurses and care staff talked to my dad, we, the relatives

were also treated with kindness and made to feel that we were involved in the whole process. This was in complete contrast to the way that we were treated at the hospital, where worried relatives were clearly a nuisance to the staff and were made to feel alienated. My father was only a resident at Hinckley Park for 5 weeks before he passed away but during that short time, he made many friends amongst the staff and they were genuinely upset when he left us.
The last weeks of his life were amongst lovely, caring people.

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Review from G F (Nephew of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience

Our uncle was with you. His care was as good as could be expected and in any case, far better than that received in our local NHS hospital.

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Review from Susan C (Daughter of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience

Mum was frail and no longer able to manage in a residential care home. She moved to Hinckley Park for nursing. She received good care, the condition of her skin etc improved, but the overwhelming memory of the last 6 months of her life was the kindness and responsiveness of staff. The whole ethos of

the home, from the management down through all staff os one of kindness and calm.

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Review from Nicola J (Daughter of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience

Home from home, very welcoming.
Friendly staff and always clean and tidy. Dad was very settled as soon as he came here. He was put on end of life care before he was admitted and I believe that due to the home and staff we had another year of love and laughter with him.
I will be eternally grateful

to Hinckley Park for the love and care they showed my dad and our family. They also looked after us and made his passing a lot less painful. Excellent support.

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Review from M D (Friend of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience

A very friendly people orientated home with excellent staff and facilities.

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Review from Louise M (Friend of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience

I attended the Christmas fayre to visit my friend and the atmosphere was amazing, singing Elvis was the King on the cake. The staff were attentive and the manager was in the centre of all the activities.

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Review from Monica R (Friend of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience

I find that all of the staff are very nice and pleasant.

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Review from Bernadette W (Friend of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience

Had a fantastic time at the Christmas fare. Was so nice to see all the residents enjoying themselves and the staff interacting with them singing and dancing. It was a great atmosphere.

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Review from William M (Friend of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience

Clean and efficiently run home. Very welcoming to its guests and it is evident that residents are well looked after.

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Review from H W (Friend of Resident) published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience

Visited for Christmas fayre. All residents involved with entertainment appropriate for their age group and physical abilities.
Staff involved and including residents and their visitors.
Great fun had by all.

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Review from Donna M (Daughter of Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Hinckley Park Care Home for two months now. The care home is fantastic, beautifully presented, clean and very modern. Im particularly impressed with the staff who clearly have nothing more than the resident's utmost happiness and wellbeing as a priority. What I find

most heartwarming is the laughter and fun the residents enjoy, it is truly a home from home, as nothing is ever too much trouble for visitors and residents alike. My mum has told me she loves it and wants to stay! What can be better for a relative than that endorsement?

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Hinckley Park Care Home

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