Review from Andrew B (Son of Resident) published on 15 September 2016
Submitted via Website • Report

Overall Experience

I am so pleased that mum was very happy here. She had been pretty unhappy in the hospital so it was great to get her away from that into an environment with such lovely, caring staff AND good food. I had thought she would be with you at Hinckley Park for a good while longer but sadly it was not to be.
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staff at Hinckley park made the admission process very easy and definitely went the extra mile to help there - which was very much appreciated. They also took great care of mum during her time here. The room was very nice and the attitudes of staff and the local doctor the home uses was very uplifting and professional... you're doing a great job.
I can't really comment on the activities as mum never got to try those but everything else could not be better.
Thanks everyone, I am so glad we found the right place for her.

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Review from Janette B (Daughter-in-law of Resident) published on 8 August 2016
Submitted via Website • Report

Overall Experience

My mother-in-law needs respite care, and everyone has done their very best to make her admission to Hinckley Park as smooth and trouble-free as possible. The manager and staff were extremely helpful in the move from her hospital placement. The Care Home looks to be very pleasant and comfortable,

just what she needs. The staff seem to approach their duties with a smile. She has not partaken in activities yet, nor checked out all of the facilities, but I'm sure they'll be Good if not Excellent.

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Review from Scott (Son of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience

If I ever require the use of a care home myself, I hope its this one.

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Review from Margaret H (Wife of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience

Care is excellent, very helpful and polite. Very good food which my husband enjoys, help is always on hand when needed.

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Review from Ann B (Daughter of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience

I cannot thank the staff enough for the standard of care and the compassion they showed my mother in her last days. They took care of me as well with a smile and a kind word or a drink. They worked together as a team and it was obvious that they really wanted to give my mother as much dignity and support

as they could. Even the admin staff remembered mine and my mother's name, and offered me a drink and a chat. The food was really good and if mum didn't fancy what was on offer something was always found as an alternative. I will not hesitate to recommend Hinckley Park.

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Review from C C (Mother of Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience

Mum came out of hospital and was unable to look after herself. Hinckley Park staff were outstanding in looking after not only her needs, but her mental state. She was anxious and confused after her fall and had lost her confidence. 4 weeks later what a difference. Fabulous.

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Review from Julie B (Daughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience

The home was perfect for Mom. She had privacy, independence and entertainment when she wanted it. The care was second to none and the carers amazing. Than you for making Mom's last days memorable.

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Review from P C (Husband of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience

My wife has been here almost two years, and the first 18 months was below standard for the money I was paying. But since then it has improved quite a lot and is much better. The care workers have improved bar from weekends, when there are only two on which is not enough for 16 people. The home itself

is much better since the refurbishment and alterations have been finished which gives it a better outlook.

Reply from HC-One, Careline Team at Hinckley Park Care Home

There is an adequate level of staff on within the home to meet the care needs of the current residents, the home is staffed as a whole and not to a floor. The care is now maintained to a high standard and we are pleased that improvements in all areas has been noted.

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Review from Colin B (Husband of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience

The ticked boxes say it all. My wife Doreen was very ill and was cared for totally and felt quite at home there.

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Review from Nick B (Son of Resident) published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience

Warm and welcoming experience for Mum and family. Genuine care - was a great support at a time when it was urgently needed. mum really found friends and appreciated everything done for her. Many thanks. Nick.

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Review from Jade F (Granddaughter of Resident) published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience

My grandma passed away today in this facility following a two month stay. The staff have been fantastic. They have got to know grandma and she has been very happy here. Clean, friendly, personalised care. You feel as though your loved one is really being cared for. It is more than a job to the staff.

Thank you.

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Review from P S (Son of Resident) published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience

My mum spent five weeks at Hinckley Park from mid September to mid October. The staff were all very professional, caring and treated my mum with the utmost dignity. They not only cared for her physical condition but also took time to sit and talk to her to keep her in good spirits despite her predicament.

Very special thanks to the nurse lead, the manager and the lady in admin who made it all a pleasant stay for my mum. The staff were also very welcoming to our family too and we felt quite at home.

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Review from Paul B (Son of Resident) published on 4 January 2016
Submitted via Postal Card • Report

Overall Experience

My mother was made very welcome when she came to the home. She has been looked after better than I could ever have expected. The staff are all friendly, caring and competent. When Mum died the staff were fantastic and made sure my mother was as comfortable as possible.

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Review from Jack B (Grandson of Resident) published on 4 January 2016
Submitted via Postal Card • Report

Overall Experience

My grandma was well cared for and very comfortable and happy. She liked the staff who were all very friendly and helpful and took the time to get to know her and make her feel more comfortable in the short time she was here. The facilities were pleasant and the activities for the residents varied and

interesting.

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Review from Carol W (Daughter of Resident) published on 6 October 2015
Submitted via Postal Card • Report

Overall Experience

My mum was in Hinckley Park for 6 weeks. Before she died she was well cared for, very comfortable and had a good relationship with all the carers and nurses. When I was told about Hinckley Park I went to have a look around and the staff were very helpful, the room was spacious and very clean. I was

also shown a well balanced menu. All the people at Hinckley Park also made me very welcome and kept me informed.

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Review from Debbie R (Daughter of Resident) published on 26 August 2015
Submitted via Website • Report

Overall Experience

100% recommend Hinckley Park. The staff in this home gave my dad the most respect and took care of him better than I could have wished. Nothing was too much trouble for them. The nursing care was second to none. He enjoyed the food, even though he liked the odd fish 'n' chips being sneaked in. Rooms

were lovely and clean. Excellent, and thank you

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Hinckley Park Care Home

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