Sutton in the Elms Private Care Home

Reply from Langdale Media, Social Media Marketing Team at Sutton in the Elms Private Care Home

Thank you so much for your wonderful review! We are glad your mum has settled in so well at Sutton in the Elms. It brings us great joy to know that our staff's kindness and dedication have contributed to her happiness and sense of security. Our top priority is creating a nurturing environment where our residents feel at home. We take pride in maintaining high standards of cleanliness and comfort. Monitoring the well-being of our residents is crucial, and we are committed to keeping families informed with regular feedback. We understand how important it is for you to stay connected with your mum's care, and we appreciate your recognition of our efforts. Thank you once again for your heartfelt appreciation of our staff and management. We are grateful to have you and your mum as part of our Sutton in the Elms family, and we look forward to continuing to provide the best care possible.

Reply from Langdale Media, Social Media Marketing Team at Sutton in the Elms Private Care Home

Thank you so much for taking the time to share your experience with us. Your kind words deeply touch us, and we are grateful for the opportunity to have cared for your father at Sutton in the Elms. It warms our hearts that our dedicated team provided personalised care and attention to your father. We understand that each individual has unique needs and preferences, and we are committed to ensuring that every resident feels truly seen and valued. Providing comfort and dignity to our residents and their loved ones is at the core of what we do, and we are honoured to have been able to support you through this journey. Your feedback means the world to us, and we will continue to uphold our commitment to providing exceptional care and support to all our residents and their families. Thank you once again for sharing your experience with us.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for sharing your thoughtful review of Sutton in the Elms Care Home. Our dedicated team is committed to creating a supportive community for our residents and their families. Your positive feedback about the family meeting initiative is deeply appreciated and underscores the commitment and compassion of our caring team. We understand the importance of open communication and transparency, and we are grateful for the opportunity to provide valuable insights into our home's care processes and practices. Once again, thank you so much for your kind words; we look forward to your lovely visits.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for taking the time to share your experience with us. We are truly touched by your heartfelt review of Sutton In The Elms. It warms our hearts to hear that your mother is thriving and finding joy in our home. Our dedicated team, with their exceptional skill and dedication, strives to create a nurturing environment where residents can flourish. We are committed to providing excellent care and support. Our caring teams work tirelessly to ensure all our residents and their loved ones feel valued and embraced within our home. The safety and well-being of our residents are of the utmost importance to us, and we are grateful for the trust you have placed in our team. Thank you for sharing your positive experience with us. Your kind words inspire us to continue our mission of providing compassionate care and creating a vibrant, supportive home for all our residents.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you so much for taking the time to share your experience at Sutton in the Elms. We are glad your father has found happiness and contentment in our care. Our top priority is providing a comfortable and supportive environment for all our residents. We are committed to ensuring that each resident feels valued and cherished, and your father's experience is a testament to our team's dedication. We understand the importance of providing delicious and comforting meals, and we are delighted that your father is satisfied with his dining experience. Thank you for entrusting us with your father's care. It is truly rewarding for us to know that he is happy and that our efforts have provided relief for your family. We are honoured to be a part of his journey and will continue to strive to provide the best possible care and support.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for taking the time to provide us with your feedback regarding your recent visit. We sincerely apologise for the inconvenience you experienced. Please rest assured that we have taken this matter seriously and are working diligently to address and rectify the issue. We are reviewing our current protocols to ensure that all visitors are informed of exit procedures upon arrival to prevent similar situations in the future. We are also exploring implementing a more efficient system to reduce waiting times and ensure visitors are not inconvenienced. Additionally, we understand the importance of privacy and personal space. We have addressed this concern with our team and have reiterated the importance of respecting our guests' privacy during their visit. We are grateful that, despite these issues, you found the general experience positive. Your feedback helps us continually improve and provide our residents and visitors with the best care and service. Thank you for your patience.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for sharing your feedback on your husband's experience at Sutton in the Elms. We appreciate your kind words about our welcoming and friendly staff. Our dedicated, caring teams strive to provide compassionate care and support to all our residents. We understand the importance of meaningful interactions and are committed to continuously improving our resident engagement practices. We are sorry that you felt there was a lack of information from the management. We invite you to discuss this further with our management as we have an open-door policy, and they are always happy to assist at any time. We value your input and would like you to approach our management team anytime. Thank you for your feedback and for choosing Sutton in the Elms.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for sharing your feedback about Sutton in the Elms Care Home. We are grateful for your kind words regarding the care provided to your father. Our dedicated team is committed to delivering exceptional care with compassion and professionalism. Creating a comfortable and homely environment is paramount to us. Our caring teams take great pride in maintaining a clean and inviting space for our residents. We strive to ensure that each individual feels at ease and cared for. Engaging activities and celebrations are an integral part of our residents' well-being. Our skilled teams work diligently to organise various activities and special events throughout the year, fostering a sense of joy and community. Personalisation is vital in making our residents' rooms feel like home. Thank you for entrusting us with the care of your father, and we will continue to provide our residents with the utmost dedication and support.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for taking the time to review Sutton in the Elms. We are deeply moved by your heartfelt review. Our mission is to provide exceptional care and support during end-of-life. Our management team and compassionate nursing staff are dedicated to providing personalised and compassionate care that goes beyond expectations. We understand the importance of treating each individual and their family with the utmost dignity, respect, and care during this difficult time. Keeping you informed and involved in your husband's care is of the utmost importance to us, as we know that it brings comfort and reassurance to families. We are honoured to have been a part of your husband's journey and made this time memorable for you and your family. Your appreciation means the world to us, and we thank you for entrusting us with your husband's care. Please know that all of us at Sutton are always here to support you in any way.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for your feedback on your husband's stay at Sutton in the Elms Care Home. We genuinely appreciate your thoughtful review and are thrilled to hear about your positive experience. We're glad you were impressed with the care, support, and prompt response to your husband's needs. Our team worked diligently to assess his requirements and provide the necessary medical attention. We value transparency and are pleased that our staff kept you consistently updated on his progress and any incidents. We truly appreciate your kind words about our dedicated carers. Their constant communication, professionalism, and commitment to positively impacting our residents' lives are commendable, and we're glad your husband felt well cared for. We're honoured that you trusted us to provide exceptional care for your husband. Our team takes great pride in delivering personalised and compassionate care to all our residents, ensuring their comfort and well-being. Again, thank you for your review.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for taking the time to share your experience at Sutton in the Elms. Your review touched our hearts deeply, reaffirming our commitment to providing compassionate care to every resident and their families. Our dedicated team understands the immense weight that difficult moments can bring, and we are honoured to have been able to support you during such a challenging time. We strive to create an environment where kindness and empathy are at the forefront of our care, and your words validate our efforts to make that a reality. At Sutton, we firmly believe that our residents and their families' well-being and comfort are paramount. Hearing that we were able to make a difference in your life brings us so much joy. We extend our heartfelt gratitude to you and your family for allowing us to be a part of your mum’s journey. Your appreciation fuels our dedication to maintaining the highest standards of care and compassion. Thank you once again for entrusting us with your mum's care.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for taking the time to share your experience with Sutton in the Elms. We are delighted to hear that we could provide understanding and helpful care during what we understand must have been a difficult and stressful time for your mother. Our staff at Sutton strive to go above and beyond to assist our residents and their families. We are proud of our team's commitment to exceptional care and support. We understand that transitioning from independent living to a care home can be challenging for families and their loved ones. It warms our hearts to know that our staff was always on hand to help and support your mother during this period. Our employees are the backbone of our home and we are grateful for their dedication and compassion. Thank you for highlighting our team's level of care and commitment. We appreciate your kind words and are honoured to have been entrusted with your mother's care. We will strive for excellence in providing the best possible experience.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for taking the time to share your positive experience with Sutton in the Elms. We are thrilled to hear that your experience has been good. Our dedicated staff at Sutton are committed to caring for all of our residents' needs and it is lovely to know that they have been attentive to your mum's needs. Effective communication is vital to providing quality care and we are pleased to hear that our staff has been keeping you informed about any issues that may arise. We understand that each resident has unique needs and we are glad to hear that our team has been able to manage your mum's needs at a controllable level. We aim to ensure that all residents receive the personalised care and attention they require. We appreciate your regular visits and your support and feedback are invaluable to us as they help us maintain a high standard of care and continuously improve our services. Thank you for choosing Sutton in the Elms and we’re looking forward to your lovely visits.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for sharing your positive experience with Sutton in the Elms. We are delighted that your uncle has been a happy resident with us for over a year. Our team is incredibly dedicated to providing quality care, and we are glad to hear that you appreciate their efforts in maintaining a clean and safe environment for our residents. We understand the current circumstances and strive to comply with the necessary health and safety guidelines to ensure everyone's well-being. It brings us joy to hear that our staff's level of care has exceeded your expectations, and they are always willing to go the extra mile to assist you with any enquiries. It is heartening to read such kind words of recognition for the care team's commitment and understanding, which will make them smile. We are so pleased that you chose the Langdale family and can take comfort that your uncle is in capable, caring, and loving hands. Thank you for choosing our family at Sutton in the Elms.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for writing such a heartfelt review about Sutton in the Elms. We are extremely happy that we can provide your husband with the care and support he needs. Our team strives to make every resident and their family feel welcome and comfortable, and we are glad that you felt that way from your initial visit. We take pride in keeping our home clean, fresh, and inviting for all our residents and visitors. We understand that placing a loved one into care can be difficult, and we are honoured that you chose us to care for your husband. It brings us great joy to know that he is enjoying his stay in our home and the meals we serve, with a nicely decorated room and a range of activities for him to participate in. The activities coordinators are great at their jobs. Our dedicated staff also works tirelessly to provide our residents with a home-like environment that encourages socializing and companionship. Thank you for your kind words, and we’re looking forward to your lovely visits.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for taking the time to share your kind review of Sutton in the Elms. We are deeply sorry for the loss of your dad. We are grateful to have had the opportunity to care for him during his final weeks. Your kind words touch our hearts and remind us why we are passionate about providing exceptional care to our residents and their families. It makes us feel great to hear that your involvement with our staff was above and beyond. We firmly believe in respecting, empathizing with, and showing compassion to each individual. We are delighted that our team provided you with constant updates and care. We strive to maintain open lines of communication and address any concerns or questions that may arise because your satisfaction is paramount to us. We greatly appreciate your recommendation. Residents genuinely become part of our devoted staff's extended family. Yet again, we stretch out our most profound sympathies to you and your loved ones.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for your thoughtful and kind words about our lovely team at Sutton in the Elms. We take pride in providing superior care to our residents and ensure each person feels supported, happy, and well cared for. We want each resident to feel that they do not just exist in a home - but in their own home with inviting, warm, clean, and comfortable living spaces surrounded by professional, genuinely kind, and loving people. At Sutton, we are committed to creating a supportive community where our residents can thrive, and their families feel supported. They can take comfort in knowing that their loved one is in capable, caring, and loving hands. Hearing that our staff is doing a great job is always a pleasure. Thank you for choosing our family here at Sutton in the Elms.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

We are pleased to have exceeded your expectations on every level: the staff, standards of care, choice of meals, communication with family, and our premises and facilities. Our amazing team makes a keen effort to ensure that our residents are taken care of and that their well-being is our top priority. They work tirelessly to achieve the highest level of quality care, compassion and respect to fulfil our promise to deliver dignified care. Our incredible activity team always plan fun and healthy activities for our wonderful residents to enjoy. We truly appreciate your time and effort to leave us thoughtful words, and we'll be sure to share them with the team.