Review from R G (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience

Our mother was admitted to Sutton in the Elms in 2020. Suffering from dementia, she can experience severe anxiety and distress at times, which can be difficult to manage. But the staff have shown great understanding and patience and become very good at calming her down. The home is very comfortable,

clean and safe, and the staff are kind and attentive. There is an emphasis on encouraging interaction, with wide-ranging and excellent activities offered, from craft work, music, singing and dancing to themed entertainments around Easter, Christmas, firework night etc. These provide enjoyable, fun times, which can also involve family members. Communication generally is good, and we feel we are kept up to date and involved in decisions which affect our mother. Mum is very well looked after, and despite not wanting to be in a care home, she is even, by her own admission, very happy there. We are also very happy and would recommend Sutton in the Elms highly.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you! Please accept our heartfelt appreciation for your warm acknowledgement of the myriad of ways that make our home at Sutton in the Elms truly special and unique. We are committed to ensuring that each resident is entitled to the very best in dignified living. We want each resident to feel that they are not just existing in a home - but in their own home with warm, clean and comfortable living spaces; delicious meals catered to their specific needs and wants; and surrounded by not only professional but also truly kind and loving people. We’d like to join you, if we may, in applauding our caring and compassionate staff that delivers superior care; our activities director, who is passionate about finding ways to ensure the residents experience inspired activities which enrich their lives; and our wonderful management team for their tireless commitment to our high standards of excellence by not only meeting them but surpassing them! Thank you again for your most thoughtful review.

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Review from J P (Daughter of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience

I have been very impressed with how welcome Sutton in the Elms has made us all feel since Dad has come to stay.
All the management and care staff appear to be trained to a high standard and have been able to answer all of our questions and support Dad with his needs.
The home itself is clean, well-organised

and set within nice countryside surroundings.
Residents are provided with carefully managed meals to suit their needs, and Dad's nutrition is well monitored. There is always a range of activities each day of the week, and the hairdresser also visits weekly.
Everyone from cleaners, laundry, on-site maintenance workers, carers, nurses and all the office staff make time for each resident and know them well.
Dad had several settling-in issues, which we raised, and each time we were acknowledged and reassured, and new plans were put in place to rectify these and ensure Dad's continued happiness and well-being.
I'm so happy Dad has such kind people looking after him.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for such a considerate review of our staff, facilities and dining at Sutton in the Elms. Our staff takes pride in caring for our residents, ensuring that each person is comfortable, happy and well cared for. It's very important to us that every resident receives individualized attention and that their specific dietary needs are met so they can take pleasure in their dining. Each and every one of us here strongly embraces the very serious moral responsibility to address the fundamental rights of every resident inclusion, dignity, respect, equality, compassion and understanding. Our amazing staff truly embody the spirit that dignity is not negotiable but the right of every resident and our responsibility to their families. In addition to caring for their physical needs, we feel that making an elderly person happy is surely the noblest of all labours. Thank you again for your kind words, and we know that the staff at Sutton In the Elms will be so appreciative.

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Review from S M (Granddaughter of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience

This is a beautiful home for your loved ones. The staff are very welcoming, and the management team are very helpful. They take the time for everyone. My grandma is very happy there. Always lots going on, and fun days are great.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for taking the time to leave such a thoughtful and heartening review for our home at Sutton In The Elms. We feel so privileged and honoured to have your grandma here with us, and she is such a lovely and vibrant person who truly brings us joy. We are so glad that we can provide you with the comfort that she is supported, happy, well looked after and loved here at our home. This is all due to our caring and compassionate staff that deliver care with love, patience, and understanding; our activities director, who is truly passionate about finding ways to ensure the residents experience inspired activities which enrich their lives; and our wonderful management team for their tireless commitment to our high standards of excellence by not only meeting them but surpassing them! Thank you again for your lovely words; they will truly inspire our team!

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Review from V D (Friend of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience

I can’t recommend this home highly enough! My friend has been a resident here for six months and is so comfortable, well cared for and happy. The building itself is beautiful and the rooms very spacious. The smell and general, when you walk in, is like a 5-star hotel rather than a care home. All staff

look very happy; they all smile and talk to you. The activities programme at this home is out of this world. There’s always something different going on! The food always looks delicious, and there is one member of their staff team that really does go above and beyond. Lovely home that I’m very happy to see my friend in. Well done to the managers here, who are the loveliest people.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you! Please accept our heartfelt appreciation for your warm acknowledgement of the myriad of ways that make our home at Sutton in the Elms truly special and unique. We are committed to ensuring that each resident is entitled to the very best in dignified living. We want each resident to feel that they are not just existing in a home - but in their own home with warm, clean and comfortable living spaces; delicious meals catered to their specific needs and wants; surrounded by not only professionals but also truly kind and loving people. We’d like to join you, if we may, in applauding our caring and compassionate staff that deliver superior care; our activities director, who is passionate about finding ways to ensure the residents experience inspired activities which enrich their lives; and our wonderful management team for their tireless commitment to our high standards of excellence by not only meeting them but surpassing them! Thank you again for your most thoughtful review.

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Review from Graham E (Son of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience

My mother spent the last year of her life in the home, and the level of care and support she received from the staff was first-class. The facilities were to a good standard, and the activities team gave her so much pleasure with the great variety of craft work, music, singing and party times. The management

team were always very obliging and a pleasure to deal with. I would like to take this opportunity to thank all the staff that made my mother so welcome and supported during her stay.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for your kind reflections on our staff, facilities, management, and activities team here at Sutton in the Elms Private Care. It was truly our honour to provide your mother with not only the best physical care but to ensure that her personal experience was joyful and enriched. Our truly amazing and compassionate team here at Sutton in the Elms truly embody by their actions the very ethos we hold at the forefront of our care – that the golden lives of our residents should be just that – golden. We believe every resident should have a life of joy, meaning, respect, inclusion and value, and we are truly happy to have been able to provide that to your mother, who in turn, enriched all our lives here. Please know that all of us here at Sutton in the Elms Private Care are here for any support.

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Review from Carolyn W (Wife of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience

My husband received end-of-life care at Sutton last year. Alot of his stay was during Covid, so limited visits were available, and they worked very well. I found the home and staff to be very caring and kind towards him, and I was treated well too, especially near the end with daily visits and overnight

stays. I would certainly recommend this home for your loved one.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for your kind words about Sutton in the Elms. We were honoured to provide your husband with the best possible care at this difficult time. Our goal is always to help residents ease their pain and suffering, help them leave this world with the dignity they deserve, and help them enjoy their precious remaining time with family. It's equally important that we help and support their families in this process, so we were glad to be able to do so for you. We understand how difficult this time can be for families, which is why we strive to create an atmosphere of warmth and understanding at all times. We are sorry for your loss and know that this can be a challenging time for you and your family. We would like to extend our deepest sympathies to you and your family. We are saddened by the passing of your husband and know that he will be missed and fondly remembered by many. Please know that our staff and managers at Sutton in the Elms will always be there for guidance and support.

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Review from R C (Son of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience

My mother was at first reluctant to move into the home from the house she has lived in for nearly 50 years. However, she was met with kindness, care and understanding from the first day. She soon made very good friends with other residents and enjoyed the daily activities. Even during the Covid lockdown,

the home did everything they could to protect the residents but allowed as much access as possible. The staff and management have been amazing, and we regard some of them as friends. When my mother died, we were confirmed by the care and kindness shown to her until the end. The rooms are kept very tidy and clean but appear homely. My mother particularly enjoyed the activity days, and they always made sure she felt she was part of the fun.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for your gracious words about our home at Sutton in the Elms. We were truly privileged to have your mother stay with us and light up our home with her friendliness. We were also deeply moved to hear your praise of our staff members. They work tirelessly to create a meaningful connection with each resident and his or her family. It is the staff's passionate commitment to communication and care that has made their presence so essential during the difficult times of Covid. It warms our hearts to know that we were able to enrich your mother’s life through purposeful activities that brought her joy.
We are truly sorry for your loss and know that this can be a difficult time for you and your family. It is with great sadness that we acknowledge your mother's passing and know that she will be missed and fondly remembered. Our staff and managers at Sutton in the Elms will always be there for guidance and support and appreciate your praise and friendship.

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Review from Glenys P (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience

Always a pleasant greeting from management, carers, cleaners and maintenance staff. The home is always clean and smells lovely. Mum has been in Sutton in the Elms for one year now, and I would not have her anywhere else.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for your recent, thoughtful review of Sutton in the Elms. We are delighted to hear that the efforts of our team at Sutton in the Elms are appreciated and that you are happy with the care and support we strive to provide all of our residents. We are extremely pleased to hear your views on the hard work of everyone involved in your mum’s care and support, and we will share your comments with them. Your feedback and kind words are a big reason why we make it a priority to do the best for our residents! Thank you again for taking the time to leave us this review.

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Review from Alison K (Wife of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience

We could not have been happier with the end-of-life care that my husband received at Sutton in the Elms.
Every member of staff went the extra mile, nothing was too much. They ensured that my husband was always comfortable and that the family were supported and kept informed on how he was. Indeed,

it was blatantly obvious that working at Sutton in the Elms is not just a job but a vocation for all staff.
When my husband passed, the care and sensitivity given to the family were a great comfort.
We can’t thank you all enough.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for your gracious words about our home at Sutton in the Elms. We were honoured to provide you and your husband with the best possible care throughout his final days. Our goal is always to help residents at this sensitive time, to ease their pain and suffering, and help them leave this world with dignity. We are sorry for your loss and know that this can be a difficult time for you and your family. It is with great sadness that we acknowledge your husband's passing and know that he will be missed and fondly remembered. Please know that our staff and managers at Sutton in the Elms will always be there for guidance and support. They will be heart warmed to hear your warm praise as they all go above and beyond to provide exceptional care.

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Review from J H (Daughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience

All staff are very attentive, lots of activities on a weekly basis - great view from the rear of the property, lovely patio area to sit - bedrooms are great, cleanliness of property excellent.
My father is very happy here.

Reply from Andrew Smith, Trainee Executive Manager at Sutton in the Elms Private Care Home

Thank you for your lovely review of Sutton in the Elms. We are glad that not only you have noticed the effort the team put into the activities, but your dad enjoys it too. We take great pride in all of our homes and Sutton in the Elms is no exception. I have ensured that the manager and team receive this wonderful feedback.

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Review from Pamela W (Husband of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience

My husband was taken into care from the hospital at beginning of lockdown. Everything was very difficult at first due to Covid restrictions and a home new to Langdale Group. For two years until my husband passed away, things slowly improved with a new manager and sort out of staff. I always had faith

in the owners of Langdale Group, who I believe are very caring. My husband was happy and settled at Sutton Elms during his time there, and he and myself were always treated with dignity and kindness. I think the home will continue to improve now restrictions are lifted and very soon will get a 10-rating.

Reply from Amaan Sadiq, Junior Director at Sutton in the Elms Private Care Home

Thank you, Pamela, for your kind praise for Langdale. At Langdale, we aim to deliver the best service of care to our residents to ensure they are receiving dignified care and inspired living. We thank you for your kind review once again. I will pass this message on to the team. Thank you!

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Review from Raymond C (Wife of Resident) published on 28 April 2022
Submitted via Website • Report

Overall Experience

My dear wife was diagnosed with dementia in 2020, and also had been registered blind, on top of that, she had lost the use of her legs and could not stand or walk. She was admitted to Sutton in the Elms care home as she required a lot of care. On visiting my wife regularly, I have found this home very

good. The staff are very helpful and friendly, and more importantly, very gentle and caring with all service users.

Reply from Andrew Smith, Trainee Executive Manager at Sutton in the Elms Private Care Home

Hello Raymond, thank you for taking the time to leave a review on how highly you regard Sutton in the Elms and that the care and setting your Wife experiences meet your expectations. We will continually endeavour to provide this excellent service.

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Review from Linda B (Daughter of Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience

Mum has ongoing medical and care needs! She is safe and well looked after! It's been a very difficult transition from home/hospital and all during Covid! To where we are now, the care home manager, communication has improved greatly, also having some continuity makes Mum and ourselves feel a lot more

involved in her care!
One lady is brilliant! She cares with a passion for the job that she is doing and gives 101% *.
The careers are now becoming more like part of the family, especially two other ladies - **.

Reply from Amaan Sadiq, Junior Director at Sutton in the Elms Private Care Home

Thank you, Linda, for your kind words towards our home. The home strives to always provide a family atmosphere between staff, residents and their family members. Covid was a difficult time for all, and I am pleased that the transition has been good for your mother.

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Review from Alan E (Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience

Very helpful staff, nothing is too much trouble. The care of my relative is very good, with daily activities throughout the week and in excellent surroundings.
Excellent safety procedures regarding Covid tests on arrival.

Reply from Amaan Sadiq, Junior Director at Sutton in the Elms Private Care Home

Thank you, Alan, for your kind feedback. We are pleased that the care provided to your relative is good. At the home, we aim to provide the best care possible towards our residents and ensure their wellbeing is always actioned in. The safety of our residents is our top priority, so thank you for the kind comments regarding our safety procedures.

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Review from Fay S (Daughter of Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience

The manager and all carers and staff are so kind and loving to my dad. Any feedback is taken on board very quickly and reviewed. The team are gentle when Dad is anxious and needs comforting during personal care. Thank you.

Reply from Amaan Sadiq, Junior Director at Sutton in the Elms Private Care Home

Thank you, Fay, for the lovely feedback and kind comments. We aim to provide the best quality care at the home for all our residents and make it a tailored and homely feel for them. If you have any more feedback, please do get in contact with the home!

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Review from Matthew H (Son of Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience

My mum has been in their care since Dec 16, and I cannot fault her treatment. It has been difficult to make a judgment from the last 18-months as they have been very COVID secure and limited visits, quite rightly, to protect everyone. They have done this very well.
Mum has her own mobile, so we can

keep in touch any time, and this is the only thing at present I could fault them for, as she doesn’t seem to have it as much as she used to, this could be down to mum as well as she may not be asking, but I am in dialogue with the manager about this to ensure it is rectified as best as possible, and I have confidence that it will be.

Reply from Amaan Sadiq, Junior Director at Sutton in the Elms Private Care Home

Thank you, Matthew, for your kind words regarding the care provided for your mother. The last 18-months has been a tough one for everyone, our priority is the safety of our residents and as a result, we had to take quite strict matters regarding limited visits and ensuring the homes are COVID secure. Thank you for your kind words on how we dealt with the pandemic. The line between the management and yourself is always open, so we will work towards bettering the communication between your mother and yourself. Thank you for putting your confidence in us and our brilliant team! If you have any questions or requests, please do not hesitate to contact the home.

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Review from Jennifer C (Daughter-in-law of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience

Lately, there has been a real improvement in communication, and the standards of care have improved. One staff member is excellent, as are the activity ladies who have improved the quality of life there with their activities and daily contact with the residents. The staff are very conscientious and

caring. Another staff member, in particular, always gives above and beyond. My relative has said she is very happy there.

Reply from Amaan Sadiq, Junior Director at Sutton in the Elms Private Care Home

Thank you, Jennifer, for your kind words and feedback. At the home, we strive to always improve the welfare of our residents and quality of life. Our staff put maximum effort to go the extra mile to ensure the resident is not just existing in the home but living in the home as their own.

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Review from Claire S (Daughter of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience

The home is lovely. my mum is clean and well looked after; she especially enjoys the entertainment evenings.
All the staff are lovely, but there is one particular member of staff really does go above and beyond for the residents and their families; she is one of the events coordinators, I wish I could

name her.
It is such a relief that we can now go and see my mum and see how well she is looked after.

Reply from Amaan Sadiq, Junior Director at Sutton in the Elms Private Care Home

Thank you, Claire, for your kind review. We are happy to hear that the care provided has improved your mother's wellbeing and that you are pleased with the staff helping your mother. At the home, we always ensure our staff are trained to the best level to deliver dignified, quality care. Our activities coordinators are selected out of many as we believe they are simply excellent in their delivery of activities for the residents and planning of events, whilst keeping the welfare of the residents as their top priority. Thank you for your kind words once again!

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Review from Michael H (Son of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience

Since the new group took over, lack of personal information of medical issues when the intervention of medication, antibiotics, creams of infection, no phone calls or decisions. January 14th 2021 - May, when challenged, blame the nurses off sick, not management. Making excuses (no communication of them

visiting, leaving dirty razor blades in toiletries trolley).

Reply from Alexandra Ilea, Brand Marketing Assistant at Sutton in the Elms Private Care Home

First of all, we would like to thank you for sharing your feedback. We strongly believe in the continuous improvement of our services and we fully understand that this would not be possible without the constructive criticism we sometimes have. We feel saddened to hear that your experience with Sutton in the Elms Care Home did not match your expectations. Please note that we have recognised the issues raised and have worked very hard for the past months to ensure all aspects of care is effectively communicated in a timely manner. We have put in place a weekly catch up phone call to keep residents and their families updated.

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Review from W P (Niece of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience

Communication to and from home is terrible. I have to ring many times on different days just to get someone to answer the phone - usually answered by a person unable to understand English and answer a question. Callbacks are slow. Resident appears to be allowed to stay in bed for too much, and attention

to her in the room is very poor. The carpets in hallways and stairs are filthy and stained - not hoovered. Overall smell that is unpleasant - not necessary for that - simple air freshener would help. Apparent acceptance by the resident that she has to lie in a wet pad - very poor.

Reply from Alexandra Ilea, Brand Marketing Assistant at Sutton in the Elms Private Care Home

We are disheartened to hear that many elements of your experience when visiting the home were disappointing. Please note that we endeavour to answer all phone calls promptly, however, due to Covid19, all medical assessments are completed via telephone thus keeping our lines busier than before. The home has doubled the number of telephone handsets to ensure residents are able to communicate with their relatives. In addition, we are proud to promote cultural diversity in the workforce, and we are proud to say that all our staff have different levels of care qualifications which requires a good level of written and oral communication skills in English. In regards to the resident being "allowed" to spend time in bed, it is our policy to respect choice and promote person-centred care. Residents are checked regularly and easily able to call for assistance using our Nurse call system. We have a minimum of two domestic staff on shift, ensuring the home is clean and over 10 diffusers in place.

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Sutton in the Elms Private Care Home

Care Provided by Sutton in the Elms Private Care Home

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Funding & Fees Guide for Sutton in the Elms Private Care Home

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