The Willows Nursing and Residential Home

107 Coventry Road, Market Harborough LE16 9BX
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12 Reviews
  • The Willows Nursing and Residential Home, Market Harborough
The Willows Nursing and Residential Home is a family run independent Care Home, established in 1981 by the present family partnership. The home specializes in the provision of professional quality nursing and residential care, as well as respite and day care. The Willows and its experienced staff enjoys a good reputation for the quality of its service provision. It has earned a number of significant awards for the service, including the Gold Standard Framework, Investors in People Award, and Leicestershire County Council's Quality Award.

The Willows is conveniently situated within a short distance of the town centre, and is on a local bus route.

Areas of expertise include care for adults diagnosed with dementia, sickness and physical disabilities, while the home is also equipped to carry out care for terminal illness.

Alongside professional care, The Willows goes to great effort to ensure that a satisfying and respectful living atmosphere is enjoyed by all, with choice and individuality at the heart of its service, as well as providing a varied and nutritious diet, and a wide selection of daily activities, including the internet and Skype.

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Care Provided by The Willows Nursing and Residential Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 57 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Mr & Mrs J Cooper and Mrs J M Riddett
  • Person in charge
  • Jackie Riddett (Matron)
  • Admission Criteria
    • The Willows accepts both private and local authority
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (14)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Willows Nursing and Residential Home Reviews (12)

Over all time The Willows Nursing and Residential Home has 12 reviews.

Overall Experience

  • 8
  • 4
  • 0
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Date Published

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12

Review from Jenny H (Daughter of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to the Willows in January 2020 to be with my father who had moved there from hospital in December 2019. Their care was excellent and visiting was at any time. The staff were always available to discuss any concerns I had and were very supportive. As Covid restrictions then came into
play, visiting was no longer possible and my father died in April 2020. My mother was supported through this extremely distressing time for her and all the family. I was kept informed of her physical and mental health throughout and a nurse was always available to talk to me. A monthly review of her care plan reassured me of her health. Since visiting restarted in April, I have been able to plan my visits easily and my mother appears to be well cared for in all respects. The carers are always kind and respectful to her and our extended family. All the staff have been exemplary in their care and commitment to my mother's wellbeing. They do their very best to accommodate my requests.

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Review from Martin H (Son of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is not the easiest person to look after and can have an aggressive temperament at times. All the staff do a fantastic job of balancing Mum's needs, whilst nurturing her moods and cooperation. Apart from her dementia, Mum's general health has remained pretty good throughout her time at the Willows.
The staff are always happy and welcoming when we visit and appear to have a genuine affection for the residents. I've got nothing but praise and gratitude for all they do and it gives our family great comfort to know Mum is being so well looked after. We will always be grateful to the Willows for making Mum's last few years as comfortable as they can be.

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Review from Kevin G (Son of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows is a wonderful place. We were worried that my Mum would not settle down (we had a bad experience with my Dad at a different care home), but she loves being there. The Willows has the ethos of a homely, family-run home. The food is very good (says Mum) and the 'carers' really do care. Knowing
that Mum is being so well looked after is a great relief to me and my sister.

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Review from J R (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A pleasant atmosphere and wonderfully caring team. The Willows has a really homely feel and always feels well organised with lots of activities to join in with. My relative enjoys the wide choice and varied menu here. The care team know my relative well and always keep me updated with any changes regarding
their (my relatives) care.

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Review from C B (Sister of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, bright nursing home.
Staff always friendly and helpful.
Always plenty of staff around at all times when visiting.
Always let you know if there is a problem.

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Review from C B (Husband of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly and cooperative. Also, very approachable.

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Review from Kurt A O (Husband of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my relatives are very pleased.

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Review from Claire B (Daughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the care home are very professional and give the resident excellent nursing care as well as personal care. They support the resident and foster a cheerful and friendly atmosphere at all times. I would recommend this home to people looking for somewhere for a relative.

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Review from C I (Daughter of Resident) published on 9 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is at The Willows under Section of the Mental Health Act so it is vital that she has continuity of care. The Willows has a very low staff turn over which is extremely important for her peace of mind and is indicative of the quality of staff and their working environment. I can leave her with
confidence knowing that she is in a secure building, she has a very good choice of well-balanced meals, her food intake is monitored, her dignity and choices are well respected, she has 24-hour nursing care and, most importantly, the staff care.

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Review from Judy W (Wife of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at The Willows approximately ten weeks. I felt after only a few weeks the kindness of the carers, that my choice of The Willows was proved right and my husband has settled in after a period of 6 weeks. Now I am happy when I leave, as he no longer gets upset when I leave. Which speaks
volumes to me. I am always made very welcome and there is always laughter and fun going on. My husband is fine, always clean and tidy. I am content when I leave him.

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Review from Linda H (Niece of Resident) published on 16 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has a very high level of care needs but I feel that everyone at The Willows does everything they can to keep him in good spirits and well looked after. The staff are lovely and treat him with the greatest respect when caring for him.

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Review from M H (Wife of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are excellent, they are thoughtful, kind and very cheerful. The food is home made with lots of choices. The home is very clean and comfortable. The carers are good when taking patients to outside appointments.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 7 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Frequently Asked Questions about The Willows Nursing and Residential Home

What types of Care is The Willows Nursing and Residential Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Willows Nursing and Residential Home provide?

Palliative Care, Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Willows Nursing and Residential Home have?

There are 29 Single Rooms and 14 Couples/Companion Rooms.

What are the Facilities & Services at The Willows Nursing and Residential Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Willows Nursing and Residential Home to the centre of Market Harborough?

0.2 mile(s) as the crow flies, distance by road may be significantly further.